The Ville Resort - Casino

Hotels
8.4 (827 reviews)
Sir Leslie Thiess Drive , Townsville , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Gorgeous pool
Cons:
Poor service
Overpriced dining options
Cleanliness issues

Categories

Cleanliness
7.9
Rooms are looking tired and hygiene could have been better.
Service
8.4
Service standard slipped; experienced issues with staff communication.
Location
9.4
Location is fine, convenient for entertainment and dining options.
Room Quality
8.4
Very comfortable room but feeling somewhat dated.
Amenities
8.9
Pool area is gorgeous, with good dining options available.
Value for Money
7.9
Overpriced considering the service and room quality.
Food and Beverage
7.4
Asian restaurant was average quality and overpriced.
Overall Experience
8.9
Frustrating experience due to service issues, but overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Stunning Views: Enjoy breathtaking views of the Coral Sea and Magnetic Island from the modern accommodation at The Ville Resort - Casino.

Renovated Rooms: Stay in newly renovated air-conditioned rooms and suites featuring a minibar and private en suite bathroom.

Dining and Entertainment: Indulge in a variety of local and international cuisine at onsite restaurants and try your luck at the gaming facilities with 20 tables and 350 machines.

For a luxurious stay with stunning views and top-notch amenities, book your stay at The Ville Resort - Casino today.

Important information:

Please note that there is a 1.8% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.8% charge when you pay with an American Express or Diners Club credit card.

Please note that the property requires a $100 credit card pre-authorization per night at time of check in to cover any incidental charges or damage to the property. If you will not have a credit card at time of check-in, please let the property know in advance as different policies and procedures apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 827 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 8.9
S
Sonya • couple • au
9
2026-02-10 • via Nuitee
D
Danielle • couple • au
9
2026-02-09 • via Nuitee
D
David • family_with_children • au
8
Pros:

Amenities and great views of Magnetic Island

2026-01-30 • via Nuitee
A
Anita • family_with_children • au
10
Pros:

casino

Cons:

no bottled water

2026-01-28 • via Nuitee
T
Tommy • couple • at
9
Pros:

Zimmerausstattung und Betten waren hervorragend

Cons:

Teures Frühstück, Parkplatzsuche

2026-01-27 • via Nuitee
T
Tanya • couple • au
10
2026-01-27 • via Nuitee
P
Peta • couple • au
10
Pros:

Clean and good facilities

Cons:

Price

2026-01-26 • via Nuitee
K
Kelly • couple • au
8
2026-01-23 • via Nuitee
K
kendall • extended_group • au
8
Great place to rest your head.
Pros:

location and facilities

Cons:

air conditioner in the room was noisy

2026-01-21 • via Nuitee
W
Wayne • couple • au
8
2026-01-21 • via Nuitee
L
Laurelle • couple • au
6
Pros:

N/a

Cons:

We had a room with one queen bed and the shower/ bath was set up for kids the taps were very low to get too and the shower door kept opening the wrong way
It would be a good idea if the bathroom had a shower recess for easier access instead of the bathtub and that way you could do away with the shower door.
Easier for cleaning as well.

2026-01-20 • via Nuitee
J
Jay • couple • us
8
Relaxing
Pros:

Beautiful, friendly staff

2026-01-20 • via Nuitee
A
Apap • solo_traveller • au
7
It was comfortable
Pros:

Bedroom area was lovely

Cons:

Bathroom was quite old

2026-01-20 • via Nuitee
H
Heather • family_with_children • au
9
2026-01-20 • via Nuitee
S
Scott • family_with_children • au
9
Pros:

Pool and restaurant facilities are excellent.

2026-01-19 • via Nuitee
H
Helen • couple • au
8
Pros:

Staff were very friendly

Cons:

Size of the room

2026-01-19 • via Nuitee
K
Kim • couple • au
8
Pros:

Location excellent

Cons:

Bed too hard and pillows to full. Healthier food options- poke bowls, burrito bowls,

2026-01-19 • via Nuitee
G
Garey • couple • au
8
Customer service above expectations GREAT!!
Pros:

Location to Casino Staff at hotel were great

Cons:

A bit claustrophobic when the power went out Will be getting a room with balcony next time

2026-01-19 • via Nuitee
F
Francis • couple • au
10
Pros:

It was spectacular. I love the pool mainly. We didn’t try the other services because we only booked for one night. But we will surely return for longer stay.

2026-01-19 • via Nuitee
K
Kate • couple • au
7
2026-01-19 • via Nuitee