The Ville Resort - Casino

Hotels
8.4 (921 reviews)
Sir Leslie Thiess Drive , Townsville , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Gorgeous pool
Cons:
Poor service
Overpriced dining options
Cleanliness issues

Categories

Cleanliness
7.9
Rooms are looking tired and hygiene could have been better.
Service
8.4
Service standard slipped; experienced issues with staff communication.
Location
9.4
Location is fine, convenient for entertainment and dining options.
Room Quality
8.4
Very comfortable room but feeling somewhat dated.
Amenities
8.9
Pool area is gorgeous, with good dining options available.
Value for Money
7.9
Overpriced considering the service and room quality.
Food and Beverage
7.4
Asian restaurant was average quality and overpriced.
Overall Experience
8.9
Frustrating experience due to service issues, but overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Stunning Views: Enjoy breathtaking views of the Coral Sea and Magnetic Island from the modern accommodation at The Ville Resort - Casino.

Renovated Rooms: Stay in newly renovated air-conditioned rooms and suites featuring a minibar and private en suite bathroom.

Dining and Entertainment: Indulge in a variety of local and international cuisine at onsite restaurants and try your luck at the gaming facilities with 20 tables and 350 machines.

For a luxurious stay with stunning views and top-notch amenities, book your stay at The Ville Resort - Casino today.

Important information:

Please note that there is a 1.8% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.8% charge when you pay with an American Express or Diners Club credit card.

Please note that the property requires a $100 credit card pre-authorization per night at time of check in to cover any incidental charges or damage to the property. If you will not have a credit card at time of check-in, please let the property know in advance as different policies and procedures apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 921 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 8.9
J
Jeff • couple • au
3
Never ever would I stay here again.
Pros:

The location, the pool area and the grounds

Cons:

For 4.5 star hotel the television was small. We stayed in a disabled room so I am not sure how you were to access the double power point beside the bed. It was located through a hole in the large bedside unit at the back and you literally had to lay down on the floor to try and plug you cable into the socket. Even a person who was not disabled would have great difficulty as the bedside cabinet was attached to the wall and had a drawer. The cabinet itself would have been 700mm x 700mm. If you wanted to read, you couldn’t as there was no light in the middle of the room and no bedside lights.Pillows were very uncomfortable and on arrival our hand towels were used and dirty with brown marks over them. In the bathroom, the shower curtain was all brown and filthy, obviously had not been changed for some time. It should be changed after a guest each guest has checked out. The vanity was ridiculous especially for a disabled person as there was only around 150mm each side of the basin. So, there was no room at all for placing toiletries. Food in The Palms Restaurant was absolutely appalling/disgusting. Any hot food was precooked and lukewarm.

2026-05-24 • via Nuitee
J
Jodie • solo_traveller • au
8
2026-05-23 • via Nuitee
G
Garry • couple • au
9
2026-05-22 • via Nuitee
A
Andrew • couple • au
8
Excellent still i will still go back and recommend
Pros:

Room was great, location and facilities excellent
The Room Service Chips were hot fresh and excellent

Cons:

I Didn't like the inhouse Food and Breakfast
The beef burger and Pizza were both Cold
The Poached eggs were cold

2026-05-22 • via Nuitee
J
JULIE • extended_group • au
8
2026-05-20 • via Nuitee
T
Thais • solo_traveller • au
8
Be back again
Pros:

The room was well worth the money and the view was fantastic. Location was perfect

2026-05-13 • via Nuitee
M
maree • solo_traveller • au
3
Pros:

Almost everything

Cons:

Getting woken up before dawn by construction work on floor below.

2026-05-12 • via Nuitee
D
Dale • solo_traveller • au
10
2026-05-12 • via Nuitee
G
Gaye • solo_traveller • au
5
Pros:

Interior design and view

Cons:

No designated carpark space for guests
Air-conditioning can be loud and unstable

2026-05-12 • via Nuitee
S
Suzanne • couple • au
10
2026-05-11 • via Nuitee
M
Mick • couple • au
10
2026-05-11 • via Nuitee
K
Kym • solo_traveller • au
10
2026-05-11 • via Nuitee
D
Deana • solo_traveller • au
10
Footy Convenience
Pros:

Loved the convenience of to and from the Footy Stadium and loved the Casino just below. The views were amazing too.

Cons:

A bit expensive for an older decor, I think.

2026-05-11 • via Nuitee
A
Amanda M • solo_traveller • au
7
Pros:

View nice and room good. Good if you are into casino and gambling.

Cons:

Shower water temperature contol is extreme and water cold. We had someone to repair and apparently it is normal to run it for 10mins to get luke warm to not burn kids. Didnt enjoy cold showers. Wouldnt stay here again.

2026-05-10 • via Nuitee
H
Helen • couple • au
8
2026-05-09 • via Nuitee
M
Michael • solo_traveller • au
9
Pros:

Pool

Cons:

It was dear but good 🙂

2026-05-09 • via Nuitee
D
Davina • family_with_children • au
10
Pros:

Everything

2026-05-07 • via Nuitee
N
Nuutinen • couple • au
10
2026-05-06 • via Nuitee
T
Tracey • couple • au
8
Great hotel to stay but watch the extras!
Pros:

Lovely place to stay, I would happily stay again, clean great view, great facilities.

Cons:

Every tiny little thing offered has an added cost, the room was pricey on its own, but to keep adding things like $19 for a toothbrush and toothpaste? Very tacky….

2026-05-06 • via Nuitee
G
Glenn • couple • au
8
Pros:

Overall stay was good

Cons:

Breakfast, food was cold, prefer a freshly cooked meal

2026-05-05 • via Nuitee