The Ville Resort - Casino

Hotels
8.4 (1025 reviews)
Sir Leslie Thiess Drive , Townsville , AU
+61 7 4722 2333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Gorgeous pool
Cons:
Poor service
Overpriced dining options
Cleanliness issues

Categories

Cleanliness
7.9
Rooms are looking tired and hygiene could have been better.
Service
8.4
Service standard slipped; experienced issues with staff communication.
Location
9.4
Location is fine, convenient for entertainment and dining options.
Room Quality
8.4
Very comfortable room but feeling somewhat dated.
Amenities
8.9
Pool area is gorgeous, with good dining options available.
Value for Money
7.9
Overpriced considering the service and room quality.
Food and Beverage
7.4
Asian restaurant was average quality and overpriced.
Overall Experience
8.9
Frustrating experience due to service issues, but overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Stunning Views: Enjoy breathtaking views of the Coral Sea and Magnetic Island from the modern accommodation at The Ville Resort - Casino.

Renovated Rooms: Stay in newly renovated air-conditioned rooms and suites featuring a minibar and private en suite bathroom.

Dining and Entertainment: Indulge in a variety of local and international cuisine at onsite restaurants and try your luck at the gaming facilities with 20 tables and 350 machines.

For a luxurious stay with stunning views and top-notch amenities, book your stay at The Ville Resort - Casino today.

Important information:

Please note that there is a 1.8% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.8% charge when you pay with an American Express or Diners Club credit card.

Please note that the property requires a $100 credit card pre-authorization per night at time of check in to cover any incidental charges or damage to the property. If you will not have a credit card at time of check-in, please let the property know in advance as different policies and procedures apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

8.4
Based on 1025 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 8.9
A
Arlene • couple • au
10
Very comfortable and friendly service
2026-10-31 • via Nuitee
L
Lawrence • solo_traveller • au
8
Nice hotel
Pros:

Great outlook / views
Best pool of any resort / hotel I’ve stayed at
Staff very friendly and helpful

Cons:

Every thing shut down very early
Quite isolated so difficult to get small necessities
Wifi was very ordinary at times sometimes had to reconnect every 2-3 minutes
Reception area had no comfortable seating

2026-10-29 • via Nuitee
A
Anthony • family_with_children • au
10
2026-10-28 • via Nuitee
B
Beth • family_with_children • au
10
2026-10-26 • via Nuitee
S
SIGRID • couple • au
8
2026-10-25 • via Nuitee
E
elizabeth • family_with_children • au
9
Pros:

The room was big very clean and the bed was very comfortable

Cons:

It was a bit far out from the strand to walk in

2026-10-25 • via Nuitee
K
Keira • family_with_children • au
7
2026-10-24 • via Nuitee
D
Daniel • couple • au
9
Pros:

The pool setting

2026-10-24 • via Nuitee
C
Cass • couple • au
8
2026-10-24 • via Nuitee
J
Julie • family_with_children • au
9
Pros:

All other staff apart from the person in the cafe were happy, friendly and helpful. Room was great.

Cons:

One particular staff member does not provide good customer service at The Spin Cafe. I have encountered her on a couple of other occasions. She always appears to have a attitude. My daughter and I thought we would buy some cake to take back to our room to enjoy on the Saturday night 17th. We were served by a cheerful friendly young man. We asked him if we could have the plate covered as we were going to consumme it in our room. He said of course and covered the plate. As my daughter was handed the plate by him and we went to walk away, the girl asked my daughter to show her our room key card.to prove we were staying in the hotel. I found this rude and unnecessary. This person has no customer skills and always appears unhappy with a sour face and attitude.

2026-10-22 • via Nuitee
S
Sharron • couple • au
6
The place was clean. The pool is fine. The food was overpriced.
Pros:

It was in a good position close to the strand

Cons:

The room it only had 2 double beds for an executive room that was so disappointed. Had to pay $15 a day for valet parking. Broke soap holder. Team just ignored the sign we put on the door.

2026-10-21 • via Nuitee
K
Kirsty • family_with_children • au
9
Pros:

Assistance with Car

Cons:

Line up at Reception

2026-10-20 • via Nuitee
D
Dylan • solo_traveller • au
7
2026-10-12 • via Nuitee
L
louise • couple • au
10
2026-09-18 • via Nuitee
M
Mrs • solo_traveller • au
10
2026-09-18 • via Nuitee
K
Krista • solo_traveller • au
10
2026-09-17 • via Nuitee
R
Rangi • couple • au
10
Staff where excellent and helpful
Pros:

Clean nice rooms

2026-09-17 • via Nuitee
P
Philip • solo_traveller • au
8
2026-09-16 • via Nuitee
C
Carissa • couple • au
9
Overall great experience, will definitely stay again. The too. Service is amazing, the food was hot and fresh, and the c
Pros:

Cleanliness
Fast room service

2026-09-16 • via Nuitee
L
Liam • extended_group • au
10
Top spot
Pros:

Great location, friendly staff.

2026-09-15 • via Nuitee