Studio 6 Extended Stay Fairfield, OH - Cincinnati

The wifi wasn't working for the first two days I checked in and the refrigerator didn't get cold.

Le réfrigérateur ne marchait pas, toutes mes denrées ont pourris

We did not end up staying at this property.The hotel felt very unsafe. The halls and office smelled like Marijuana. The back 2 security doors were propped open with rocks. The room pillows were very dirty. We went back to the office and requested a refund, and was told they would not refund even though we didn't stay there. Very disappointed that booking.com even has them as a property.

Charged a deposit and kept $10 when it was refunded. Wasn't aware this would happen. Basically paid full price. Sketchy people in parking lot, security doors propped open all night. Not secure and no breakfast as advertised. Worst motel experience on my 50 years. Felt unsafe.

Everything

Confition was Unclean, charged $10 cleaning fee. Dirty carpet, Dirty bed skirt,broken hangers, unhooked drapes and closet curtain, door scratches and paint dropping not vacuumed.
Would not refund "Cleaning" charge. Spoke up at outset to no resolution. Pre online Bookings.com was not positive!

They closed up at 10pm. I arrived 10:05pm with a reservation booked at 8:10pm. Called the after hours phone number on the door. They refused to come open the hotel to honor my reservation - told me to call Booking.com and get a refund. I was stranded with nowhere to stay. NO NOTE OF THIS ARRIVAL LIMITATION FROM THE PROPERTY IN BOOKING.COM. They left me stranded standing on the street at 11pm when I wanted to sleep. HORRIBLE!!!

The bed was hard and the housekeeper stole my daughters diamond earrings

Overbooked us and we were locked inside in the main lobby. Other residents voiced their complaints while we were trapped which admittedly lifted the mood. Check-In counter was abandoned before closing time listed. Woman on the phone was snide, rude, and unhelpful. Could not articulate that room was overbooked and would get frustrated when we continued inquiring about why there was no availability despite our reservation. When promised reimbursement and an alternative stay by booking.com, we were recommended hotels across the country in other states after hours of waiting. Absolutely deplorable service from both booking.com and studio 6. Ended up paying many hundreds of dollars to find a place to stay that far exceeded the refund. Took several hours into the dead of night to find this other hotel after this whole debacle. Avoid this service.

Fridge didnt work and our milk for our baby went bad overnight and fridge had a weird smell. Pull out beds sheets were not clean so I had to come down to reception and ask for new ones. Also when we first got to our room the door was open and held open by the swinging door latch. We weren't sure if anyone was already staying in the room at first. We've stayed here before in the past year and loved how the last room we had was, that was the reason we picked to stay here again. Disappointed in this stay for sure.

It was not clean, there were abandoned cars in the parking lot, there was marijuana smoke, the room did not feel clean. We didn’t feel safe.