Extended Stay America Suites - Knoxville - West Hills

Hotels
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Extended Stay America Suites
7.4 (270 reviews)
1700 Winston Road , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Dirty rooms
Poor food quality
Old appliances

Categories

Cleanliness
5.06
Multiple reviews highlight dirty sheets, towels, and generally unclean rooms.
Service
8.53
Friendly staff and good service despite some complaints.
Location
9.07
Several reviews mention a good location with plenty of nearby options.
Room Quality
6.52
Rooms mentioned as dated with cleanliness issues and old appliances.
Amenities
7.55
Some amenities were appreciated, but several guests found them lacking.
Value for Money
8.01
Guests found the cost reasonable given the quality, but there were significant cleanliness concerns.
Food and Beverage
6.56
Breakfast options were disappointing and limited.
Overall Experience
7.93
Mixed feelings; affordability was noted, but cleanliness affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:14

Property Description

Fully Equipped Kitchens
Experience the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge at Extended Stay America - Knoxville.

Complimentary Breakfast
Start your day right with a grab-and-go breakfast offering a variety of options such as bars, muffins, hot cereal, coffee, and tea.

Convenient Location
Located near attractions like the Smokey Mountain National Park, the University of Tennessee, and Pigeon Forge, Gatlinburg, Extended Stay America - Knoxville is the perfect choice for your extended stay.

Book now for a comfortable and enjoyable stay at our hotel!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 270 reviews
Cleanliness: 5.06
Service: 8.53
Location: 9.07
Room Quality: 6.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 7.93
C
Cat • family_with_children • us
1
Never stay here!
Pros:

I liked nothing.

Cons:

The place was filthy. I took a picture of my 2 yr old get of just being there long enough to eat and get pjs on... he get were BLACK!!! And I paid for a room with 2 queen bed and I got a queen and a room away twin... for 4 people!!! Not ok! I also messaged them and told them the issues and they never responded back... just awful!

2026-01-30 • via Nuitee
L
Langston • family_with_children • us
7
2026-01-29 • via Nuitee
E
Epiphany • couple • us
5
My stay was fair. There was law enforcement when we arrive there which made me worried.
Pros:

Location is good.

Cons:

There was cigarette smell in the room.

2026-01-19 • via Nuitee
T
Tierra-Mishael • couple • us
7
Our stay was okay. Definitely didn’t disappoint due to the affordable cost. Would stay here again if needed. The staff w
Pros:

The property was very quiet and safe. Bed was comfortable and the room was homely.

Cons:

The bathroom was mildly dirty and the bed sheets had some stains. We had to get a room change on the first night due to a heavy smoke smell in our initial room. The second room smelled way better.

2026-01-19 • via Nuitee
T
Tonya • couple • us
5
2026-01-19 • via Nuitee
R
Robert • solo_traveller • us
8
2026-01-15 • via Nuitee
J
Joelle • extended_group • us
3
Pros:

No hot water!!! Entire stay

2026-01-11 • via Nuitee
G
Green • family_with_children • us
10
2026-01-10 • via Nuitee
M
Meagan • family_with_children • us
10
Pros:

Friendly staff

Cons:

Na

2026-01-05 • via Nuitee
D
Daniel • solo_traveller • us
1
Awful dirty sheets, dirty towels, dirty rooms and smelled like ashtray, brakefast is a joke
Pros:

Nothing

Cons:

Awful dirty sheets, dirty towels, dirty rooms and smelled like ashtray, and brakefasr was a joke

2026-01-02 • via Nuitee
S
Story • family_with_children • us
9
2025-12-28 • via Nuitee
A
Alexandra • couple • us
1
2025-12-27 • via Nuitee
D
Daniel • family_with_children • us
2
Pros:

Nothing

Cons:

Not clean old and broke cabinets 1990 s appliances

2025-12-16 • via Nuitee
T
Terry • couple • us
10
2025-12-15 • via Nuitee
J
Jennifer Vowell • family_with_children • us
8
2025-12-08 • via Nuitee
S
superman • family_with_children • us
10
2025-12-04 • via Nuitee
A
Arsenio • couple • us
10
Rested
Pros:

Comfortable

Cons:

No snacks

2025-12-02 • via Nuitee
J
Julia • family_with_children • us
8
2025-11-29 • via Nuitee
M
Myles • couple • us
1
Not great
Pros:

Very unclean, sheets had several stains, didn’t smell or look like someone had given effort to keep the room in proper order in quite sometime

Cons:

Effort in cleaning

2025-11-29 • via Nuitee
T
Terry • couple • us
1
Cons:

Cancelled before checking in. Nit clean. Rude staff. Steps to get to lobby not convenient.

2025-11-23 • via Nuitee