Sonesta Simply Suites Memphis

Hotels
•
Sonesta Simply Suites
7.8 (284 reviews)
6085 Apple Tree Drive , Memphis , US
+1 901-360-1114

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Cons:
Dirty rooms
Poor service
Unreliable amenities
High temperatures in rooms

Categories

Cleanliness
5.5
Reported issues with filthy rooms, stale odors, and broken items.
Service
8.48
Clerks were reported to be slow and unhelpful, but there was acknowledgment of a manager's willingness to assist with refunds.
Location
10
Not directly mentioned; assumed standard quality for this hotel tier.
Room Quality
4.46
Multiple reports of unkempt rooms and broken appliances.
Amenities
7.49
Basic amenities were present but reported to be in poor condition.
Value for Money
9.45
Customers felt the experience did not match the cost, particularly due to cleanliness and room quality.
Food and Beverage
9.5
Not mentioned in detail, assumed standard quality for this hotel tier.
Overall Experience
7.5
Overall negative experience based on multiple serious issues during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:50

Property Description

Welcome to Extended Stay America - Memphis - Apple Tree!

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room for a comfortable extended stay experience.

Convenient Amenities: Benefit from laundry facilities, ironing amenities, and upgraded bedding with extra pillows, ensuring a hassle-free stay.

Ideal Location: Explore nearby attractions like the Memphis Zoo, Graceland, and Downtown Memphis while enjoying free WiFi and 24-hour front desk service.

Book your stay now and experience the perfect blend of comfort and convenience at Extended Stay America - Memphis - Apple Tree.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

7.8
Based on 284 reviews
Cleanliness: 5.5
Service: 8.48
Location: 10
Room Quality: 4.46
Amenities: 7.49
Value for Money: 9.45
Food and Beverage: 9.5
Overall Experience: 7.5
A
Aimee • extended_group • us
1
2026-10-11 • via Nuitee
E
early • couple • us
3
Ugh.
Pros:

The staff was nice

Cons:

There wasn't a/c and we were not notified until we got there

2026-10-09 • via Nuitee
C
Crowder • solo_traveller • us
1
I walked in and the first thing I see is two roaches then I immediately left.
Pros:

Nothing

Cons:

Roaches in room

2026-10-08 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-10-08 • via Nuitee
E
Edwin • couple • us
9
2026-10-07 • via Nuitee
F
Fredtia • couple • us
1
The staff was rude & they did not make you feel comfortable.
Pros:

It was clean

Cons:

The service

2026-08-31 • via Nuitee
M
Megan • solo_traveller • us
1
Disrespectful
Cons:

Booked hotel due to lost of power. Power then came back on. Tried to contact hotel several times only to have th phone be picked up and the hung up immediately without anyone answering. No one answered the phone. They either ignored my call or would pick up and immediately hang up to disconnect

2026-08-29 • via Nuitee
J
Jeanette • solo_traveller • us
3
Cons:

Phone and refrigerator did not work in room.

2026-08-12 • via Nuitee
R
Ranaia • couple • us
1
2026-07-21 • via Nuitee
F
Ferrer • couple • us
1
2026-07-14 • via Nuitee
A
Albert • extended_group • us
1
Pros:

Nasty ass hell

Cons:

The room was very nasty in stanky with running roaches

2026-04-06 • via Nuitee
R
ROCHANNE 1 • family_with_children • us
1
Pros:

Nothing

Cons:

I would not recommend this property. They overcharged my card that I used for deposit. I paid with after pay. It is not a place I would recommend.

2026-03-01 • via Nuitee
R
ROCHANNE 1 • solo_traveller • us
1
Avoid this place
Pros:

Nothing really

Cons:

The facilities were not clean. They also charged my card falsely. Don't go there

2026-02-26 • via Nuitee
T
Thalia • couple • us
1
Terrible
Pros:

Nada

Cons:

Pésimo

2026-02-26 • via Nuitee
M
Moore • couple • us
1
2025-12-09 • via Nuitee
F
Frye • couple • us
1
2025-11-10 • via Nuitee
D
Debra
2
Don’t Stay Here!
Pros:

No staff upon arrival. Waited 15 minutes, got dinner and returned. The place reeked of marijuana and stale cigarettes. The clerk showed us 3 rooms, all in various stages of unkempt and/or broken items. We took option3. It only had a filthy microwave, burner on, falling curtains, no smoke detector and missing closet rod, so it seemed to be the best choice. We were to be here 2 nights. We cancelled the 2nd night’s stay and after speaking to the manager the next day, she agreed to refund the 2nd night.

2025-09-02 • via Nuitee
H
Hudson • couple • us
1
Horrible
Pros:

I only stayed in room for about 1 hour. First off I was given a room the was occupied, then the remote wouldn’t work for the second room. The clerk took forever to come up, the room was also blazing hot with the temp at its lowest furniture old.

Cons:

The hallway and room were extremely hot, tv didn’t work no one came in timely manner. Refrigerator looked terrible, furniture damaged. Too much for the conditions of these rooms.

2025-08-18 • via Nuitee
J
jerry
2
Terrible
Pros:

This place is horrible. After going in the first room where nothing worked, they gave me another room and things didn’t work in it either. The guy at the desk was rude and I wanted my money back he refused. The appliances was rusty and roaches everywhere. I would tell anyone to find you any place but here to stay.

2025-08-11 • via Nuitee
E
Erika • couple • us
3
I will never stay there again.
Pros:

Nothing

Cons:

Roaches were horrible

2025-07-07 • via Nuitee