Sonesta Simply Suites Memphis

Hotels
Sonesta Simply Suites
7.8 (276 reviews)
6085 Apple Tree Drive , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Cons:
Dirty rooms
Poor service
Unreliable amenities
High temperatures in rooms

Categories

Cleanliness
5.5
Reported issues with filthy rooms, stale odors, and broken items.
Service
8.48
Clerks were reported to be slow and unhelpful, but there was acknowledgment of a manager's willingness to assist with refunds.
Location
10
Not directly mentioned; assumed standard quality for this hotel tier.
Room Quality
4.46
Multiple reports of unkempt rooms and broken appliances.
Amenities
7.49
Basic amenities were present but reported to be in poor condition.
Value for Money
9.45
Customers felt the experience did not match the cost, particularly due to cleanliness and room quality.
Food and Beverage
9.5
Not mentioned in detail, assumed standard quality for this hotel tier.
Overall Experience
7.5
Overall negative experience based on multiple serious issues during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:50

Property Description

Welcome to Extended Stay America - Memphis - Apple Tree!

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room for a comfortable extended stay experience.

Convenient Amenities: Benefit from laundry facilities, ironing amenities, and upgraded bedding with extra pillows, ensuring a hassle-free stay.

Ideal Location: Explore nearby attractions like the Memphis Zoo, Graceland, and Downtown Memphis while enjoying free WiFi and 24-hour front desk service.

Book your stay now and experience the perfect blend of comfort and convenience at Extended Stay America - Memphis - Apple Tree.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 276 reviews
Cleanliness: 5.5
Service: 8.48
Location: 10
Room Quality: 4.46
Amenities: 7.49
Value for Money: 9.45
Food and Beverage: 9.5
Overall Experience: 7.5
R
ROCHANNE 1 family_with_children us
1
Pros:

Nothing

Cons:

I would not recommend this property. They overcharged my card that I used for deposit. I paid with after pay. It is not a place I would recommend.

2026-03-01 via Nuitee
T
Thalia couple us
1
Terrible
Pros:

Nada

Cons:

Pésimo

2026-02-26 via Nuitee
R
ROCHANNE 1 solo_traveller us
1
Avoid this place
Pros:

Nothing really

Cons:

The facilities were not clean. They also charged my card falsely. Don't go there

2026-02-26 via Nuitee
M
Moore couple us
1
2025-12-09 via Nuitee
F
Frye couple us
1
2025-11-10 via Nuitee
D
Debra
2
Don’t Stay Here!
Pros:

No staff upon arrival. Waited 15 minutes, got dinner and returned. The place reeked of marijuana and stale cigarettes. The clerk showed us 3 rooms, all in various stages of unkempt and/or broken items. We took option3. It only had a filthy microwave, burner on, falling curtains, no smoke detector and missing closet rod, so it seemed to be the best choice. We were to be here 2 nights. We cancelled the 2nd night’s stay and after speaking to the manager the next day, she agreed to refund the 2nd night.

2025-09-02 via Nuitee
H
Hudson couple us
1
Horrible
Pros:

I only stayed in room for about 1 hour. First off I was given a room the was occupied, then the remote wouldn’t work for the second room. The clerk took forever to come up, the room was also blazing hot with the temp at its lowest furniture old.

Cons:

The hallway and room were extremely hot, tv didn’t work no one came in timely manner. Refrigerator looked terrible, furniture damaged. Too much for the conditions of these rooms.

2025-08-18 via Nuitee
J
jerry
2
Terrible
Pros:

This place is horrible. After going in the first room where nothing worked, they gave me another room and things didn’t work in it either. The guy at the desk was rude and I wanted my money back he refused. The appliances was rusty and roaches everywhere. I would tell anyone to find you any place but here to stay.

2025-08-11 via Nuitee
E
Erika couple us
3
I will never stay there again.
Pros:

Nothing

Cons:

Roaches were horrible

2025-07-07 via Nuitee
S
Smiith family with young children us
1
Nasty And Rude employees
Pros:

Nothing

Cons:

Staff was rude. Staff racist. Staff was always sleep or on phone. Staff don't respect blacks. Roaches n bugs everywhere Straight nasty. TV Don't work. It's the bad experience I ever had at any hotel.

2025-06-03 via Nuitee
B
Brandy family with young children us
7
Good
Pros:

How big the room was

Cons:

Didn't like that my fiancé's car was broken into and his wallet and things were stolen. Also other guests windows were busted out.Had to keep a good eye on our vehicles

2025-05-03 via Nuitee
R
Robert partner
2
Pros:

This was the worst experience I've had and I will never stay at this hotel ever again.The advertisement and pics of the place are false and misleading. The 1st room we were in the refrigerator, stove and lights didn't work. The 2nd room the curtains were falling down, there were red spots all over the walls, the TV remote had something that looked like someone threw up all over it. And the bathroom was invested with roaches. If you come across this property don't believe the pics, the rooms and property doesn't look any like the pics.

2025-04-28 via Nuitee
D
Dwayne
2
Pros:

This is by far the worst property I’ve ever stayed in. Rooms were messy, staff was inconsiderate nor understanding and the showerhead was acting up. Also the check time process was very very slow when leaving. I wouldn’t recommend this place to anyone that is trying to stay here.

2025-04-13 via Nuitee
C
Cooking With LadyRo family
2
Pros:

These people are ripp offs they charge you to use your credit card, the housekeeper only comes to give you clean sheets and towels 1 day out of the week and thats on fridays only, she owners son and daughter a very very rude please dont stay here because its terrible the rooms where nasty upon me checking in moved to another room and it was nasty as well they have roaches really really bad, they have mold in there restroom tub and it overall a terrible stay highly DO NOT RECOMMEND.

2025-03-22 via Nuitee
P
Phyllis
2
Pros:

There was no elevator for diabled use. I had to drag my suitcase up the steps. I didn't have a blanket, the towels weren't clean there was hair in wash cloths and little bugs flying around. And no microwave. I had to have my keycard reactivated twice for some reason and not able to feel secure

2025-03-10 via Nuitee
S
Sherita family
10
Pros:

10/10

2025-02-03 via Nuitee
T
Tekeylia solo traveller us
10
Exceptional
2025-01-24 via Nuitee
S
Shantrics review category business travellers us
1
Bad
2024-12-24 via Nuitee
R
Rebekah
2
Pros:

Absolutely filthy, was moved to another room and it was filthy as well.

2024-12-24 via Nuitee
D
Desmond solo traveller us
1
Bad
2024-12-08 via Nuitee