Hampton Inn Chicago-Tinley Park

The pool temperature was perfect, the best I’ve been in. Just hate the website shows a jacuzzi but it’s not there and there were two groups that had parties for there kids and the pool went from 4-5 people to at least 20-30 people in the pool and more sitting in the chairs.

I did not get a chance to get breakfast because I barely got any sleep the night before . The morning of around 9:30-10:00am the housekeepers continued their to bang and knock on the door . Check out is at 11am . It was very frustrating that I didn’t get any sleep the night before of the morning of checkout .

Great location and wonderful staff!

Location

Parking was convenient. Beds were comfortable.

The location.

Extremely close to where I was going, staff is all very friendly. A few issues with our room key but staff always handled it quickly.

Nothing

I booked a 5 night stay for Lollapalooza in Tinley Park months in advanced, but when I arrived and took a shower, the carpet outside of the bathroom was damp. Initially, I assumed the shower curtain was the problem so my partner went to the front desk to grab a second one. Once that was set up, the rest of the people on the room showered and the carpet outside of the door and all the way to the first bed was SOAKED. We requested to move rooms and/or have maintenance come by. The next day, we find out that all maintenance did was dry the carpet, not fix the problem, so when we showered again, the carpet flooded AGAIN. When we asked the property manager if we could move he said (without checking a computer or phone), that EVERYTHING was booked out, but we could forfeit the room and get a refund. We said no because how would that help if everything was full? We asked maintenance to come by again, showed him where the leak was coming from (the wall behind the shower) and was told that he would fix it. He did not fix it. We spent three/five days in a musty, wet, unsafe room (this room was marked as disabled as well). When we were finally able to be moved (a day later despite there being openings at multiple different HamptonInns because we checked), I was charged full price. I contacted Hilton support, and was told that they couldn’t do anything because the property was franchised. She then reached out to the property manager who LIED and said that we were requesting to move to be closer to the event. We didn’t ask initially to move locations at all, just rooms- we asked about a location change after being told there was nothing available. When my partner called the property manager afterwards, he lied AGAIN and told my partner that he “never told the service agent the reason we wanted to move was to be closer to the event.”

Despite submitting a ticket (that was never responded to), an email requesting a PARTIAL refund (that was never responded to), and calling Hilton corporate, no one actually helped.

This hotel is dangerous, unkempt, and poorly managed. I do not recommend staying there, especially not the disabled rooms.

Clean, comfortable bed and excellent breakfast

After checking in online yesterday, stating our arrival time as 3, driving over 4 hours, our room isn't ready 1 hour after check in. Still waiting. At this point i don't know how clean the room will be if they're rushing...but front desk said sorry.

Room is gross. Carpet is wet and sticky. I will not walk without shoes on. Fruitless to ask for another room. They're sold out.

We thought about not staying and making the 4 hour trip back home, but desperation kept us here.

We are 100% Hampton people, but this Hampton made me never want to stay at one again and rethink my life choices.

The view from our room says it all, ripped screen, filthy windows, and even a huge bug. Stay somewhere else.