Basin Park Hotel and Spa

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Super accommodating, great location

Spa service we had was very disappointing for the price. Nothing relaxing.

Well maintained for age of property

Room was dated for the theme. Clean and comfortable room. Located directly downtown in the historical town. Shuttles were awesome. Highly recommend.

Historic hotel but needed some renovations. Carpet in room needed to be cleaned and stretched. Carpet on stairs vacuumed/shampooed. Matress was very soft and did not fit the box spring frame. When we brought it to their attention they said no one had ever complained but would check into it after we checked out.

Clean rooms ,nice staff, relaxed atmosphere

Beds and pillows were very uncomfortable, in need of being replaced. Spa was wonderful, restaurant somewhat limited

We loved the nostalgia and history of the Basin Hotel. There is a good blend of modern amenities and taken back in time all at the same time.

The hotel is in a great location in the middle of the downtown. Unfortunately the king room that I paid for was very much in need of remodel. The shower knob was about to fall off & it took me forever to try to figure out how to get it on & get the right temperature. The vanity is not in the bathroom. It’s right out in the middle of the bedroom & there’s no vanity light so I just had this one little bulb overhead and could hardly see to get ready in the mirror. When I arrived, the room was very hot so I had to turn on the “ window unit”AC and crank it down. I knew this was an older hotel with character, but I thought they would’ve at least renovated the rooms. With the resort fee fees & taxes I paid $233 per night. I can get a much more modern updated room for around $129 a night if I stay at a Hampton. I was somewhat willing to tolerate that for the weekend, but then I found that the service from a lot of the staff was not that great either. The bartender at Jack Rabbetts Whisky Bar was the exception, though he was very accommodating and friendly & made good cocktails. I had a small issue that I had to call & address before I checked in & the lady that answered phone at front desk was condescending & blunt. To top that off, they charged me like $35 to check in early at 2 PM. I think that’s excessive for overpriced old outdated room that still looks like it’s from 1905. I will also add bartender for wedding was lacking. $20 for a well vodka w/Sprite?? It’s not Vegas folks.

The bathroom was tiny ! The commode was so close to wall and shower you hardly had room to sit down !

There was so much dust in our room.. the TV would not work or stay in place so we tried to adjust it the front and back was just caked in dust. Our whirlpool tub had several dead flying type insects. We tried to call the front desk because I wanted the tv to work it’s how I wind down for the night but the dirty dusty phone didn’t work either! I know this hotel is old but there’s really no excuse for the dust and dirty appearance..the furniture was in rough shape scraped all over, and the bed stuck out much wider than the mattress which I thought was kinda of hazardous.. I will say the sheets were clean and the bed was comfortable.. I will not be booking a room here in the future! The front Morning desk people were not the friendliest just kind of matter of fact! I would show pictures of the dust but it doesn’t allow it on this review.

Having stayed in the Basin Park on other occasions, we thought we knew what to expect. The day before our scheduled stay, the hotel offered us a free upgrade. We were upgraded to a balcony suite! Very nice and large room in a private part of the hotel. The balcony overlooking the park was private and large enough for a table and 4 chairs. The room had a jetted tub and a sitting area.

Everything about the stay was excellent. The staff was extremely friendly. They have a shuttle service thats included in your stay. Loved everything about our stay. Absolutely no complaints

This hotel is very old so it has its quirks…but it’s a wonderful place to stay! The staff are very nice and want your stay to be the best. I will definitely be back!

We loved the spa area and the uniqueness of this hotel.

Friendly and courteous staff and drivers and knowledgeable of the area..

We have stayed there numerous times and have always loved it, still do, however this time our room was teaming with cockroaches, especially around and under the bathtub. I wanted to take a nice relaxing bath in the jetted tub, but had nightmares of turning it on and having roaches run out....yikes. Not good. May need to try somewhere else in the future. Such a shame because this has always been our very favorite place.

The basin hotel was so much fun. Learning about it. History was wonderful too. I participated in the paranormal investigation, which was amazing. Staff was wonderfully kind, helpful and always had a smile on their face.!!!!

Old hotel in the middle of town staff were all helpful and friendly
Excellent place to stay.