Sheraton Universal

Hotels
Sheraton
9 (3266 reviews)
333 Universal Hollywood Drive , Los Angeles , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient shuttle service
Comfortable beds
Helpful reception staff
Cons:
High parking fees
Rooms too small
Cleanliness issues
Poor front desk service

Categories

Cleanliness
8.39
Some reviewers mentioned funky smells and old carpets, indicating potential cleanliness issues.
Service
9.86
Overall, service was praised, particularly specific staff who provided exceptional assistance.
Location
9.4
The location is frequently mentioned as a major advantage for accessing Universal Studios.
Room Quality
8.35
Some rooms were noted as small or needing updates, indicating mixed feelings about quality.
Amenities
9.38
Amenities such as the shuttle service and spa were well-reviewed, boosting their rating.
Value for Money
8.34
Many guests felt prices were high compared to the quality, impacting the perceived value.
Food and Beverage
8.89
Coffee options were noted as not ideal; however, generally good beverage amenities.
Overall Experience
9.36
Despite some negatives, guests had a largely positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:16

Property Description

Luxurious Accommodations:
Experience the allure of Hollywood in our 466 recently renovated guest rooms, designed with a modern and sleek ambiance. Enjoy the Sheraton Signature Sleep Experience®, free Wi-Fi*, and internet smart T.V.’s, all while soaking in breathtaking views of the San Fernando Valley and Hollywood Hills through floor-to-ceiling windows.

Convenient Location:
Situated just a short walk from Universal Studios Hollywood and CityWalk, our AAA 4-diamond hotel offers easy access to popular L.A. attractions like the Walk of Fame, Hollywood Bowl, and Grauman's Chinese Theatre. With the Metro’s red line nearby, exploring the city has never been more convenient.

Exceptional Dining and Entertainment:
Start your day with breakfast at The California's, then hop on our complimentary shuttle to Universal Studios Hollywood. Unwind at In the Mix, our chic hotel bar, or indulge in snacks from the seasonal poolside lounge while the kids splash in the pool. Host unforgettable events in our Starview Room with panoramic Hollywood views. Book your Sheraton Universal experience now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

9
Based on 3266 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
M
Matthieu family_with_children fr
4
Pas au niveau attendu
Pros:

La localisation

Cons:

Chambre pas propre et canapé lit pas fait - on a demandé 2 fois à ce qu’il soit fait pour pouvoir dormir

2026-08-07 via Nuitee
M
mark couple il
8
Pros:

Very close to universal studios.
Breakfast was very good

2026-08-07 via Nuitee
D
Departure02827472321 Family
10
Professional Staff
Pros:

Our visit was good. We had hors D'Oeuvres one evening in the Club Room and met Matthew and Francisco. They were very nice and helpful to us. Actually, all of your people that I interacted with were very professional.

My one complaint is that the cost of being a Club member is not worth the amount of food served. We probably won't do that again.

2026-08-06 via Tripadvisor
J
J4272QUaprils Family
4
Poor shuttle timing
Pros:

Shuttle doesn’t run every 15 minutes. Also doesn’t allow standing so very few people can actually use it at a time. Waited 45-60 for a very short distance.

2026-08-06 via Tripadvisor
2
239ryanp Family Mesa, Arizona
10
Great stay
Pros:

Best place to stay close to Universal Studios. Matthew and Edgar in the club lounge were awesome; amazing hospitality!

2026-08-06 via Tripadvisor
2
288zanetah Family
10
Really nice place to stay
Pros:

Short 2 nights stay, hotel was clean, staff very friendly and helpful, especially Matthew and Francisco. 5 minutes walk from Universal Studios amusement park, or you can catch a shuttle ride to and from. Great location if universal studios is your destination.

2026-08-06 via Tripadvisor
E
ELDA family_with_children mn
10
2026-08-06 via Nuitee
C
Caterina couple it
10
Pros:

Posizione perfetta accanto agli Universal Studios, circa 7 minuti a piedi. Camera molto pulita e letto molto comodo.

2026-08-06 via Nuitee
M
Malyan solo_traveller au
5
2026-08-06 via Nuitee
G
Guzman solo_traveller us
9
2026-08-06 via Nuitee
I
I946WTnc Family Denver, Colorado
10
Excellent staff
Pros:

Staff were genuine and very kind. Everyone was very thoughtful and eager to be of assistance, but the staff in the lounge was especially helpful. Edgar and Matthew deserve a shout out, and I hope they receive the recognition they deserve.

2026-08-05 via Tripadvisor
9
959haythamh Business
10
Great Staff
Pros:

Matthew and Edgar were fantastic hosts at the Club Lounge. They were friendly, professional and attended to all our needs. They kept food stacked and the lounge was very clean.

Monika checked me in and was very pleasant to interact with. She attended to my needs for a prefect room to relax and do my work.

Thank you all for the pleasant experience.

2026-08-05 via Tripadvisor
H
howarda665 Business
10
Great place
Pros:

Wonderful hotel with a great pool and lounge. Kudos to Matthew and Edgar for their attention to detail in the lounge.

2026-08-05 via Tripadvisor
אילנה family_with_children il
4
לא נהנתי מהמלון, למעט המיקום שהיה מצוין.
Cons:

החדר מאוד מיושן, לא משופץ, ניקיון בסיסי. הגישה לחדר הייתה נוראית.

2026-08-05 via Nuitee
G
Gary couple us
10
2026-08-05 via Nuitee
A
Alvin couple us
8
2026-08-05 via Nuitee
M
Mishel couple ca
10
2026-08-05 via Nuitee
2
235theresab Family
10
Wonderful service by Kenneth and Alex
Pros:

Kenneth at the valet and Alex at the desk were awesome! I came alone with my son and their service was super and made it easy for us to get our car. I got the EV Valet package which was great because they charged my car overnight! So we were ready to go!

2026-08-04 via Tripadvisor
J
Jinkiesssssssss87 Solo travel
10
Is Angel a literal angel?!
Pros:

I got in late from my flight and a long car ride and was instantly able to relax because Angel helped me out with my free room upgrade. I tried to turn it down because it was a single night trip for work, but he encouraged me to take the win (so to speak) and have a room with a soaking tub. He also made sure I had access to the lounge!

Oh. My. God. What a great experience!

On checkout, David walked me through every thing quickly and efficiently and was super friendly!

2026-08-04 via Tripadvisor
S
Sierra couple us
10
My boyfriend and I found our new favorite hotel. Location is in walking distance to Universal Studios/City Walk; but
Pros:

Location and cleanliness

Cons:

N/A

2026-08-04 via Nuitee