Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location for Universal Studios
Friendly and helpful staff
Clean rooms and good housekeeping
Shuttle/transfer service to Universal (often praised)
Comfortable beds
On-site restaurant and kid-friendly amenities
Walking distance to events/attractions
Cons:
High parking charges / unexpected parking fees
Small or older rooms; limited storage
Shuttle sometimes unavailable or relocated pickup point
Pool and hot tub often cold
Noise from nearby busy road; insufficient blackout curtains
Room service issues (requests not fulfilled)
Water pressure / slow hot water in some rooms
Perceived high room rates relative to issues

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness and tidy rooms; overall housekeepng mentioned as excellent.
Service
9.6
Staff repeatedly described as friendly, helpful and patient; shuttle service and servers received positive comments, though a few negatives at checkout noted.
Location
9.8
Location is consistently called excellent for Universal Studios and convenient for local events; many reviewers praised walkability and proximity to attractions.
Room Quality
7.4
Rooms receive mixed notes: some comfortable beds and large airy rooms, but several mentions of small or old rooms, cramped layouts, poor curtains, noise from street and limited storage.
Amenities
8.4
Shuttle service and on-site restaurant praised by many, but pool/hot tub often reported cold and shuttle availability inconsistent on some dates.
Value for Money
6.8
Repeated complaints about high parking fees and perceived high room rates reduce perceived value; some guests felt charges (parking/gratuity) made stay less good value.
Food and Beverage
8.4
Food and restaurant service were called good by several reviewers and breakfast was mentioned positively, though limited specific criticisms were noted.
Overall Experience
9.5
Overall sentiment is positive—guests enjoyed proximity to Universal, friendly staff and cleanliness—despite some issues with rooms, parking and a few amenity hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations:
Experience the allure of Hollywood in our 466 recently renovated guest rooms, designed with a modern and sleek ambiance. Enjoy the Sheraton Signature Sleep Experience®, free Wi-Fi*, and internet smart T.V.’s, all while soaking in breathtaking views of the San Fernando Valley and Hollywood Hills through floor-to-ceiling windows.

Convenient Location:
Situated just a short walk from Universal Studios Hollywood and CityWalk, our AAA 4-diamond hotel offers easy access to popular L.A. attractions like the Walk of Fame, Hollywood Bowl, and Grauman's Chinese Theatre. With the Metro’s red line nearby, exploring the city has never been more convenient.

Exceptional Dining and Entertainment:
Start your day with breakfast at The California's, then hop on our complimentary shuttle to Universal Studios Hollywood. Unwind at In the Mix, our chic hotel bar, or indulge in snacks from the seasonal poolside lounge while the kids splash in the pool. Host unforgettable events in our Starview Room with panoramic Hollywood views. Book your Sheraton Universal experience now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.6
Based on 2967 reviews
Cleanliness: 8.9
Service: 9.6
Location: 9.8
Room Quality: 7.4
Amenities: 8.4
Value for Money: 6.8
Food and Beverage: 8.4
Overall Experience: 9.5
R
Rosa • family_with_children • us
10
Family trip, close to everything. Staff was extremely helpful, friendly and patient.
Pros:

Convenience

2026-10-29 • via Nuitee
T
Tommy • solo_traveller • us
8
2026-10-28 • via Nuitee
S
sam • solo_traveller • gb
8
Pros:

Location and cleanliness

Cons:

The attitude of manager at checkout and pricing of parking

2026-10-27 • via Nuitee
M
Michelle • couple • us
8
2026-10-27 • via Nuitee
R
Ricardo • couple • us
10
2026-10-27 • via Nuitee
A
Alpcan • couple • tr
10
marvelous
Pros:

Experience the quality of Sheraton right next to Universal Studios.. gorgeous!

2026-10-26 • via Nuitee
C
Christina • family_with_children • br
9
Ótima localização para o parque da Universal.
Pros:

A localização é excelente. O serviço de transfer até a universal é muito bom. Chuveiro bom e de fácil regulagem. Limpeza excelente. Quartos grandes e bem arejados.

Cons:

O quarto é muito claro. Não tinha cortina na janela em cima do armário. Entrava luz pela lateral da janelas e portas. Os vidros das janelas não isolavam o ruído da rua (o hotel fica bem próximo de uma via rápida). Os armários eram pequenos e com poucas gavetas para quem pretende passar muitos dias no local.

2026-10-22 • via Nuitee
D
Daniela • couple • us
9
Even though it was short we had a great time!
Pros:

The comfort of the beds and the great location

2026-10-21 • via Nuitee
S
Strite • couple • us
7
2026-10-20 • via Nuitee
J
JohnCandace Yeamans • family_with_children • us
10
2026-10-20 • via Nuitee
S
Sheila • couple • us
8
Cons:

The parking charge was higher then I expected.

2026-10-20 • via Nuitee
D
Darleen • extended_group • us
5
2026-10-20 • via Nuitee
S
Steven • extended_group • be
9
goed verblijf enkel jammer dat de 3de persoon zijn ontbijt moest bijbetalen
2026-10-19 • via Nuitee
T
Tracy Ann • couple • us
10
The location was awesome for our needs.
Pros:

The location was perfect! We attended a concert in the area, within walking distance of the hotel. We found it safe to walk to and from the hotel.

2026-10-18 • via Nuitee
J
Justin • solo_traveller • us
6
Pros:

I like that ot was close to universal

Cons:

That the first night we was there the shower plugged and water leaked all over the bathroom floor. Then one of the elevators didn't didnt want to open the doors to let us off and we went up and down a few times.

2026-10-17 • via Nuitee
J
Jason • family_with_children • us
3
2026-10-16 • via Nuitee
K
Kristin • family_with_children • us
7
Pros:

Location and shuttle to Universal studios

Cons:

Room. Was small, had 3 people and the pull out couch was too small. Room was very cramped. Not great lighting.

2026-10-15 • via Nuitee
V
Valeria • solo_traveller • us
3
2026-10-15 • via Nuitee
L
Leanne • family_with_children • gb
7
2026-10-15 • via Nuitee
J
Jennifer • family_with_children • us
7
Pros:

Friendly staff, comfortable room, close to nearby attractions, great food

Cons:

Pool and hot tub were cold

2026-10-15 • via Nuitee