Sheraton Universal

Hotels
•
Sheraton
9 (2800 reviews)
333 Universal Hollywood Drive , Los Angeles , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient shuttle service
Comfortable beds
Helpful reception staff
Cons:
High parking fees
Rooms too small
Cleanliness issues
Poor front desk service

Categories

Cleanliness
8.39
Some reviewers mentioned funky smells and old carpets, indicating potential cleanliness issues.
Service
9.86
Overall, service was praised, particularly specific staff who provided exceptional assistance.
Location
9.4
The location is frequently mentioned as a major advantage for accessing Universal Studios.
Room Quality
8.35
Some rooms were noted as small or needing updates, indicating mixed feelings about quality.
Amenities
9.38
Amenities such as the shuttle service and spa were well-reviewed, boosting their rating.
Value for Money
8.34
Many guests felt prices were high compared to the quality, impacting the perceived value.
Food and Beverage
8.89
Coffee options were noted as not ideal; however, generally good beverage amenities.
Overall Experience
9.36
Despite some negatives, guests had a largely positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:16

Property Description

Luxurious Accommodations:
Experience the allure of Hollywood in our 466 recently renovated guest rooms, designed with a modern and sleek ambiance. Enjoy the Sheraton Signature Sleep Experience®, free Wi-Fi*, and internet smart T.V.’s, all while soaking in breathtaking views of the San Fernando Valley and Hollywood Hills through floor-to-ceiling windows.

Convenient Location:
Situated just a short walk from Universal Studios Hollywood and CityWalk, our AAA 4-diamond hotel offers easy access to popular L.A. attractions like the Walk of Fame, Hollywood Bowl, and Grauman's Chinese Theatre. With the Metro’s red line nearby, exploring the city has never been more convenient.

Exceptional Dining and Entertainment:
Start your day with breakfast at The California's, then hop on our complimentary shuttle to Universal Studios Hollywood. Unwind at In the Mix, our chic hotel bar, or indulge in snacks from the seasonal poolside lounge while the kids splash in the pool. Host unforgettable events in our Starview Room with panoramic Hollywood views. Book your Sheraton Universal experience now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

9
Based on 2800 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
C
CallawayMcKay8 • Business
10
Great spot
Pros:

What a fantastic place to visit. We had our annual work meeting and gala event here. The staff is so nice especially Joshua and Matteo out front. Randy at bar and Esther at This hotel is perfect for a conference, a reunion, big fundraiser or a vacation. Located in a great spot the staff is outstanding. Joshua went above and beyond for our team! It's close to Studio City Walk which is fun too. Has a pool in center courtyard

2026-02-28 • via Tripadvisor
L
LONG • family_with_children • cn
9
2026-02-28 • via Nuitee
K
Kimberly • family_with_children • au
8
Perfect stay for Universal studios
Pros:

Great location for Universal studios. The rooms were spacious and comfortable. The lobby/bar area has lots of sitting areas to relax and have a drink or something to eat. Having a starbucks was handy also if you wanted to grab something quick to go.

2026-02-28 • via Nuitee
H
Holly • family_with_children • us
9
2026-02-28 • via Nuitee
D
destiny • couple • us
10
2026-02-26 • via Nuitee
יוסי קינן • family_with_children • il
8
2026-02-25 • via Nuitee
E
Edila • family_with_children • us
7
Na
Pros:

Closed to universal studios

Cons:

Request to check the AC unit room was to warm never show up wait for an hour diced to go sleep .

2026-02-24 • via Nuitee
H
Hoang Thang • family_with_children • vn
9
Very relax and pleasant.
Pros:

Very close to Universal and staffs are friendly.

Cons:

My room is connected to other room with a door, so I can hear people in other room clearly.

2026-02-24 • via Nuitee
N
Nadia Alejandra • couple • us
10
2026-02-23 • via Nuitee
S
Spencer • couple • us
10
Best hotel. I’ve stayed at in a while. Maybe even the best thank you guys for such a great trip will be back. Also, the
Pros:

It was amazing coming back every time

Cons:

Absolutely not a single thing. Everything went perfect.

2026-02-23 • via Nuitee
A
Addikah • family_with_children • us
5
2026-02-23 • via Nuitee
T
TimNewsom • Couples • Parker, Colorado
10
Fantastic upgrade from our planned stay at the W hotel... Service by the team made the difference!
Pros:

Great experience. We were supposed to stay at the W Hollywood a luxury hotel for sure but they could not compare with the service levels we received from Jerry at the front desk. His greeting and energy immediately made us feel like we were welcome and on vacation. Dai at concierge was also very helpful and Ryan at the bell desk... just an overall great team. We enjoyed the lounge and team working there and I used the fitness center and spa several times with no complaints. The hotel is a nice resort and well maintained. We also saved $1200 in three days over the W and enjoyed the City Walk and Universal for one day. Great stay thanks!

2026-02-18 • via Tripadvisor
E
Eric-B-California • Solo travel
10
Superb Hotel and Great Service
Pros:

Superb hotel with super staff - they're friendly, helpful, and professional.

This included the valet staff member, Javier David - he represents the hotel well!

Thanks for a great stay, and for the excellent customer service!

2026-02-17 • via Tripadvisor
A
Abdulwahab N • family_with_children • kw
8
Pros:

الفندق نظيف وقريب من يونيفيرسال

Cons:

لايوجد عوازل جيدة للصوت ولكن مقبول

2026-02-13 • via Nuitee
C
Crystal Messick • family_with_children • us
10
Pros:

Very clean, great beds

Cons:

Nothing to complain about, everything great.

2026-02-11 • via Nuitee
A
ALEXEY • couple • kz
10
2026-02-11 • via Nuitee
T
Taniel • family_with_children • au
9
2026-02-10 • via Nuitee
F
Fernando • couple • us
10
Great place to stay, and staff was very friendly
Pros:

Staff was very friendly and helpful. Shuttle is fast and very convenient. Ended up having dinner down stairs after a day at the park. Food was amazing! Definitely going to stay here again

2026-02-10 • via Nuitee
E
eddiel6 • Family
10
Best lounge experience
Pros:

Amazing stay! Edgar and Antonio were the absolute best—so attentive, professional, and truly caring. They represent everything Marriott is all about: top-tier customer service. I’ve been a Bonvoy member for over 20 years and have traveled all over the world, and this was by far the best experience. I’ll definitely be back!

2026-02-08 • via Tripadvisor
B
brandond172 • Friends getaway
10
Conveniently close to Universal
Pros:

We had a great time at this Sheraton starting from the moment Jerry greeted us at the front desk. Jerry was very knowledgeable, warm, and happily answered our questions.

The room was clean and the view from the 20th floor was incredible. The shuttle to the theme park and city walk was also very convenient. Would stay again!

2026-02-03 • via Tripadvisor