Sheraton Universal

Hotels
•
Sheraton
9 (2962 reviews)
333 Universal Hollywood Drive , Los Angeles , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient shuttle service
Comfortable beds
Helpful reception staff
Cons:
High parking fees
Rooms too small
Cleanliness issues
Poor front desk service

Categories

Cleanliness
8.39
Some reviewers mentioned funky smells and old carpets, indicating potential cleanliness issues.
Service
9.86
Overall, service was praised, particularly specific staff who provided exceptional assistance.
Location
9.4
The location is frequently mentioned as a major advantage for accessing Universal Studios.
Room Quality
8.35
Some rooms were noted as small or needing updates, indicating mixed feelings about quality.
Amenities
9.38
Amenities such as the shuttle service and spa were well-reviewed, boosting their rating.
Value for Money
8.34
Many guests felt prices were high compared to the quality, impacting the perceived value.
Food and Beverage
8.89
Coffee options were noted as not ideal; however, generally good beverage amenities.
Overall Experience
9.36
Despite some negatives, guests had a largely positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:16

Property Description

Luxurious Accommodations:
Experience the allure of Hollywood in our 466 recently renovated guest rooms, designed with a modern and sleek ambiance. Enjoy the Sheraton Signature Sleep Experience®, free Wi-Fi*, and internet smart T.V.’s, all while soaking in breathtaking views of the San Fernando Valley and Hollywood Hills through floor-to-ceiling windows.

Convenient Location:
Situated just a short walk from Universal Studios Hollywood and CityWalk, our AAA 4-diamond hotel offers easy access to popular L.A. attractions like the Walk of Fame, Hollywood Bowl, and Grauman's Chinese Theatre. With the Metro’s red line nearby, exploring the city has never been more convenient.

Exceptional Dining and Entertainment:
Start your day with breakfast at The California's, then hop on our complimentary shuttle to Universal Studios Hollywood. Unwind at In the Mix, our chic hotel bar, or indulge in snacks from the seasonal poolside lounge while the kids splash in the pool. Host unforgettable events in our Starview Room with panoramic Hollywood views. Book your Sheraton Universal experience now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

9
Based on 2962 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
D
DF-J • couple • au
9
2026-05-02 • via Nuitee
D
DF-J • family_with_children • au
9
2026-05-02 • via Nuitee
J
Jason • family_with_children • us
10
Pros:

We went for Universal Fan Fest and the hotel shuttle ran late to accommodate this event, picking us up after 1 a.m.. Also the pool was very nice and breakfast was delicious.

2026-05-02 • via Nuitee
M
Malakee • solo_traveller • lb
10
2026-05-01 • via Nuitee
L
Lisa • family_with_children • us
10
Great stay. Read comments
Pros:

Clean, convenient, and the hotel staff were friendly and professional! Great food, Starbucks. Large pool! Hotel restaurant and bar.
Loved the quick shuttle to Universal Studios and Universal City. Shuttle made their rounds every 15 min.
Complimentary water in the room.

Cons:

We booked the room through booking.com and did not get our terrace room that we paid for. If you are looking for an upgraded room book straight through the hotel that you're going to stay at, not booking.com. Standard rooms are ok to book through booking.com. This has happened to us once before when booking through booking.com. paid for upgrade and got a standard room :( No partial refund :(

2026-05-01 • via Nuitee
A
Amy • couple • us
10
Loved our stay here will stay again for future visits
Pros:

Very cozy room excellent staff. Shuttle to universal

Cons:

Breakfast buffet was not great compared to everything else

2026-04-30 • via Nuitee
T
Thomas • couple • us
8
2026-04-29 • via Nuitee
C
Chun • family_with_children • us
10
Comfortable bed, clean
Pros:

Very clean and welcoming

Cons:

Everything

2026-04-28 • via Nuitee
P
Prakeshni • extended_group • us
10
2026-04-28 • via Nuitee
A
Amir • couple • us
3
Pros:

Room was clean

Cons:

We arrived at the hotel late. We stood at the reception for an hour, because the hotel did not see our reservation. As a result, we were provided with a room that was much smaller than on the website. And It was in the basement TL floor. We were also waiting for the bathrobes for a long time.

2026-04-26 • via Nuitee
C
connie • solo_traveller • us
9
2026-04-26 • via Nuitee
R
Ron • solo_traveller • ca
8
2026-04-26 • via Nuitee
C
Carissa • couple • us
10
Definitely will come stay again perfect for walking distance to universal studios
Pros:

Very clean and organized and the staff was so kind and friendly. I ready enjoyed the convenience of the shuffle going to and from universal studios every 15 mins.

2026-04-25 • via Nuitee
J
Jane • family_with_children • au
10
Great location. Brilliant views. Loved it
Pros:

The shuttle to universal was great. Beds were comfy, rooms were quiet. We loved it

Cons:

Nothing

2026-04-25 • via Nuitee
M
Mariano • couple • us
9
Excellent
Pros:

Not applicable

Cons:

Parking. Should be free or include it on the room rates.

2026-04-25 • via Nuitee
A
Albert • couple • us
9
Stayed there in the past never disappointed me will be back again
Pros:

Convenient and satisfied all my needs

Cons:

Nothing, it was fine

2026-04-24 • via Nuitee
晃 • family_with_children • jp
8
楽しかった
Pros:

やさしい

Cons:

英語が早口でした。

2026-04-24 • via Nuitee
1
140CGonzo • Business
10
Great Experience
Pros:

I stayed at this hotel for a work conference in April 2026. I have to say the hotel is beautiful, great location and the food is amazing. The entire hotel staff consistently went above and beyond for us. They were friendly, always had a smile on their face and made us feel very welcomed.

I would like to specifically acknowledge Rina and Mary D at the breakfast bar. They were very attentive and didn't hesitate when I asked for a special request. I really appreciate them going above and beyond.

I highly recommend this hotel for its location, its employees and the value for your money.

2026-04-21 • via Tripadvisor
N
nikioc • Business
10
Breakfast
Pros:

Rina and Mary D were great at the restaurant. They were nice and sweet.

2026-04-21 • via Tripadvisor
Q
Q7574TTjohnb • Business
10
Awesome service
Pros:

Great comfortable shuttle to LAX

2026-04-20 • via Tripadvisor