Residence Inn By Marriott Mobile

Hotels
Residence Inn
8.2 (84 reviews)
950 W I-65 Service Road South, Mobile, Alabama, 36609 , Mobile , US

Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
See all facilities

Review Highlights

Cons:
Indoor pool was closed
Sketchy area around the hotel

Categories

Cleanliness
6.53
The pool was closed and the area was very sketchy.
Service
9
Standard quality for this hotel tier.
Location
7.54
The area around the place was very sketchy.
Room Quality
8.99
Standard quality for this hotel tier.
Amenities
8.02
The indoor pool was not usable.
Value for Money
8.48
Standard quality for this hotel tier.
Food and Beverage
9.03
Standard quality for this hotel tier.
Overall Experience
8
Overall dissatisfaction due to closed amenities and location concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:47

Property Description

Recreational Amenities: Indoor pool, outdoor tennis court, fitness center.

Dining and Socializing: Snack bar/deli, complimentary reception.

Featured Amenities: Business center, express check-in, express check-out.

Be sure to enjoy recreational amenities, including an indoor pool, an outdoor tennis court, and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Grab a bite from the snack bar/deli serving guests of Residence Inn By Marriott Mobile. Mingle with other guests at the complimentary reception, held on select days. A complimentary full breakfast is included.
Featured amenities include a business center, express check-in, and express check-out. Free self-parking is available onsite.

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MOB

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 84 reviews
Cleanliness: 6.53
Service: 9
Location: 7.54
Room Quality: 8.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
J
JESSE family_with_children
4
Pros:

Booked with the residence inn for the indoor pool. Of course it was closed and not usable while we were there. Plus the area around the place was very sketchy. Will NOT be back to this place

2025-09-21 via Nuitee
N
Nicole
2
Pros:

The door was broken at the hotel.

2025-07-06 via Nuitee
K
Keesha partner
6
Pros:

The elevator was down the entire stay. It needs to be updated.

2025-07-04 via Nuitee
L
Lenon
10
Family fun
Pros:

The hotel was very nice and the workers was helpful given their circumstances the elevator was out of order so it was extra work for them BUT they did their best to commend us and we appreciate that all and all Yes I recommend this hotel and I will definitely stay there again also the indoor pool is a big bonus for me and my family

2025-06-29 via Nuitee
T
Todd family
6
Pros:

It was okay, room had issues and looked a little let go and outdated. But staff was friendly

2025-06-22 via Nuitee
T
Temona
6
Pros:

Room wasn’t ready at check in it was ready about 7

2025-06-20 via Nuitee
L
Lakenya
2
Pros:

Terrible

2025-06-08 via Nuitee
S
Sharon
2
Pros:

Worst hotel experience in decades (having traveled extensively). Absolutely nothing worked: dead elevator, breakfast room ran out of coffee and some foods an hour early, no coffee service replenishment in the room, carpet is buckled and dangerous, no ice anywhere in the hotel, firepit does not work, attracts noisy parties and smokers late into the night, heated pool is not heated, wafflemaker not available 75% of the time, staff sat playing on their phones while ignoring guests, no cleaning of tables during breakfast service.

Other than Johnny, the engineer, the staff largely treated us as annoyances rather than as guests.

This place is a recycled extended stay cheap hotel. With so many other, better options for hotels within easy walking distance, run!!! to the others.

2025-06-01 via Nuitee
T
Temeka
4
Pros:

The doors would not lock on the first room they gave me. Then I was moved to a second room and the door lock had issues too.

2025-05-26 via Nuitee
T
Tessa
6
Pros:

The room was clean, beautiful and spacious, however, the hot water was not working the entire stay. We made sure to tell front desk, However, the repairs were unable to be made before check out.

2025-04-11 via Nuitee
V
Veara
10
Pros:

Everything was fine

2025-04-08 via Nuitee
V
Virginia
4
Lots of room for improvement
Pros:

Although the manager, James, was very nice, our overall stay was subpar. We were staying for 7 nights, on our 4th night we lost hot water. We weren't notified until our 6th night after we called the front desk. We were told at that point they had an issue with the boiler.
Their internet was also very poor - making it difficult to get work done or even watch the TVs in the room.
The elevator's inspection date had also expired which was disturbing.

2025-04-08 via Nuitee
R
Rosie
10
Hot water
Pros:

There wasn’t any hot water. We stayed 2 nights. We was told the problem had been reported. Waiting on maintenance to repair it.

2025-04-07 via Nuitee
T
Tiwanda family
10
Pros:

Friendly Staff and clean facility

2025-03-17 via Nuitee
G
Gary family
4
Pros:

I selected this property based on brand reputation. This location is past its prime.

2025-03-09 via Nuitee
T
Tim
4
Pros:

The service was not up to par. Not what I expected from a Marriott property.

2024-12-19 via Nuitee
L
Lisa family
8
Pros:

The suite was spacious and clean upon checkin. The checkin and checkout experience was great. The only complaints I have are that there was just one small garbage can in the whole suite. It was in the bathroom. We didn’t have one in the kitchen, which seemed strange. Additionally, the first coffee mug I pulled out of the cabinet to use was filthy. It had brown debris on the inside and looked as if it had not been washed. There was also a spoon that looked dirty that I took from the drawer to use.

2024-11-09 via Nuitee
D
Dwight
10
Pros:

Very pleasant

2024-11-05 via Nuitee
J
Jeffery A.
8
Enjoyable Stay
Pros:

Kitchen staff was very helpful. Room was clean and well stocked...

2024-10-19 via Nuitee
J
Jeffery A.
8
Time for a few upgrades...
Pros:

It's time for a new mattress on the king bed the mattress was flat and hard. The color on the television in the sitting room is about gone as the screen was blue.

2024-10-14 via Nuitee