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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Car hire
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Sauna
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Solarium
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Paid WiFi
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Tennis lessons on site
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Rooftop garden
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.
Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.
Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.
Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.
Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and costs USD 11 per 24 hours.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.
Location
Guest Reviews
Si
El refrigerador no trabaja
El lugar, como tal el edificio ya es viejo pero sigue muy elegante
La alberca
El desayuno es increíble. Puedes pedir tus huevos como los prefieras y hay una gran variedad de fruta, quesos, jamones y panes.
Me quedé varios días y pedí con vista al ángel. Todo iba muy bien y el sábado no pude dormir por el ruido de la calle. El domingo coincidió con una protesta y había ruido gran parte del día.
Excelente atención en el lounge club. Muchas gracias a Efrén, José, Carlos y Marián por sus gentilezas.
Las señoras de la limpieza muy amables, y en general, todo el personal.
Location is good
Not that clean and rooms are small. Also, the room furniture looks very old
Muy buena ubicación, excelente servicio y el personal muy atento. Si van a México DF quieren comodidades y con excelente ubicación es la mejor opción.
Todo estaba excelente, recomendado.
Bien ubicado
Personal de la mesa de entrada y falta de coherencia con lo reservado y lo entregado
Otelin konumu ve bulunduğu semt güzel. Meksiko City’de güvenlik sorunu var fakat otelin bulunduğu bölge konaklamaya uygun. Güvenle konaklanabilir.
Eski bir tesis. 5 yıldızlı, sheraton zincirine dahil bir otel için beklentinin bir miktar altında kalabilir
Location
We liked the club lounge, pool and gym very much.
The website for the Amici restaurant in the hotel showed a prior menu. We went for dinner and tried to order what we showed the waiter was clearly on the online menu. He told us "Sorry, that is a past menu." That was the only vegetarian dish and we were forced to leave. The waiter had poured us water but neither of us drank any as we were there just long enough to learn the menu we saw online at that very moment was out of date. We were charged $250 Mexican Pesos for the water. Our four-day stay cost over $21,000 Mexican Pesos, which we were happy to pay. We asked the hotel to reverse the $250 Mexican Pesos for obvious reasons. I was passed along to speak to four different people including the restaurant "captain". Each told me to speak to someone else despite me being told each time that the person to whom I'm being passed on to was the right person. Their stalling tactic worked as i just gave up. My time has value, too. As I was asking for a refund equal to 1% of what I paid them, I thought their response showed no understanding of their own error nor any common sense. Good hotel...but I will never return because of this. I will also share the story.
We stayed for four nights and enjoyed the amenities of the club lounge, the pool, the well-equipped gym and everything except one visit to Amici, the hotel’s Italian restaurant . The website indicated a particular vegetarian dish, the gnocchi, that we wanted. We were seated and the waiter poured us bottled water before handing us the menus. The menus he gave us were similar to the online menu but not exactly the same. The particular vegetarian dish we wanted was not on the menu. We showed the waiter the online menu and he said it was an old menu. My wife and I asked if they could still make it for us and the waiter said no. So, we told him we could not stay. There was nothing we wanted to order. We were charged $220 Mexican pesos and I have the waiter a tip because it was not his fault that the online menu was wrong. I later rethought about this and I should not have been charged for the water. We never drank any and only came to the restaurant because of the wrong menu still being online. I explained this to four different people at the hotel. The first one at the front desk listened to the whole story and told me to speak to the gentleman on his left. I moved five feet and retold the story. I just wanted my bill which was over $21,000 Mexican pesos reduced by the $250 Mexican pesos from this Ill-fated visit to the Amici restaurant. He told me to go back to speak to the first person. After I refused, he disappeared for five minutes returning to tell me to speak to the restaurant captain. I went to a different floor and did that and she promised to take care of it. When I checked out, the front desk refused to remove the charge because it was for bottled water that was on the menu. It’s not a big amount but I’m blown away that they could not admit they were wrong posting an old menu online. It was 1% of what I gladly paid. You don’t mistreat a good customer. Lesson not learned by four different people who chose to ruin the end of my stay.
Amazing sushi and vibe. The Hawaiian, Sheraton and Aburi Sake rolls were delicious! The dumplings were also great. Give it a try! Salvador and Alonso took great care of ys. Ask fo them.
Fantástico desayuno. Excelentes camas y almohadas.
Acceso al baño dificultoso, pocas amenities, falta toallero, falta de balda y de grifo tipo alcachofa dentro de la ducha.
Excellent service and hospitality!
I also visited the Sushi Bar yesterday and had two rolls that were spectacular. Chef Alonzo was very patient and answered my questions on some of the options.
Location
Old, no usb ports, no microwave, shower head as old no water pressure, only warm water most of the time, only 1 day out if 4 did we have hot water, tv did not work properly could never get local channels or even utub. For the price there was not even a chair to sit on. AC dud not get cold woke up sweating. Chairs in the bar were old, dingy not very clean and worn down.
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