Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.7 (2274 reviews)
Paseo de la Reforma 325 , Mexico City , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great Location
Excellent Service
Cons:
Rooms need renovation
Limited breakfast choices for vegetarians

Categories

Cleanliness
8.63
Most reviews mentioned cleanliness positively, with some suggesting it could improve.
Service
9.1
Service was consistently praised across multiple reviews, indicating high satisfaction.
Location
9.14
Location received strong positive feedback, being a major draw for many guests.
Room Quality
8.09
Room quality was noted as needing renovation in some reviews, reflecting a need for improvement.
Amenities
8.62
Amenities were mentioned positively, although some specific amenities could imply a need for updates.
Value for Money
8.78
Value was seen as dependent on deals, indicating mixed feelings but overall decent impressions.
Food and Beverage
8.63
Food quality was positively highlighted, though breakfast options were limited for certain diets.
Overall Experience
8.6
Overall experience was very positive, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:36

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 11 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.

Location

Guest Reviews

8.7
Based on 2274 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.6
C
CARLA • family_with_children • mx
8
Pros:

ubicación y servicio

Cons:

hotel viejo, cortinas no cierran al 100%, agua de regadera era o muy caliente o muy fría,

2026-06-26 • via Nuitee
A
AshKan • couple • ir
10
Pros:

Its good

2026-06-22 • via Nuitee
P
Paez Novoa • couple • co
10
2026-06-21 • via Nuitee
F
Felipe • solo_traveller • co
10
Pros:

La ubicación, la atencion de todo el personal,siempre atentos a tus necesidades y gustos.

2026-06-21 • via Nuitee
M
Mike • couple • mx
8
2026-06-17 • via Nuitee
H
HECTOR • family_with_children • mx
8
El agua de la alberca esta fría. No pude relajarme un rato.
Pros:

ubicación

Cons:

El agua de la alberca está fria.

2026-06-16 • via Nuitee
J
josh • couple • us
1
The location is good but the hotel is a antique room smell bad because is old and has carpet
Pros:

Location

Cons:

Location

2026-06-15 • via Nuitee
A
adrianaW3249AK • Family • Houston, Texas
10
A Wonderful Two Weeks at the Sheraton
Pros:

We stayed at the Sheraton Mexico City Maria Isabel Hotel for two weeks, and our experience was outstanding from beginning to end. Bryan and Marian were absolutely fantastic. Their attentiveness, professionalism, and genuine kindness made us feel welcome and well cared for throughout our entire stay.

Not only were Bryan and Marian exceptional, but the entire staff was friendly, courteous, and always willing to help. Every interaction was pleasant, and it was clear that guest satisfaction is a top priority.

Thank you to Bryan, Marian, and the entire team for making our stay so memorable. We truly appreciated all of your hard work and hospitality and look forward to returning in the future. Highly recommended!

2026-06-13 • via Tripadvisor
L
Luis Phillipe • solo_traveller • br
10
2026-06-12 • via Nuitee
L
Luciano G. • solo_traveller • mx
10
Comfort
Pros:

Buen servicio de concierge

Cons:

N/A

2026-06-12 • via Nuitee
S
Sibylle • solo_traveller • ch
8
2026-06-10 • via Nuitee
P
peterlaudati • Business
10
Great location, great staff experience!
Pros:

Stayed here for a work trip with family and extended for the weekend. The hotel is in the perfect location, easily accessible and walkable to all the popular neighborhoods and Bosque de Chapetepec. Had great service at breakfast each day in the lounge. Gracias a Carlos Jose!

2026-06-07 • via Tripadvisor
I
Ignacio • solo_traveller • br
7
2026-06-07 • via Nuitee
D
Dalila • extended_group • mx
9
Viaje de amigas
Pros:

todo me gustó mucho, la ubicación, la habitación, pero creo que por lo años que tiene el hotel ya le hace falta una remodelada al bar donde hay música en la noche y tal vez un restaurente o bar en uno de los pisos más arriba para aprovechar la vista al ángel de la independencia.

Cons:

Que no hay sillones en el área de recepción.

2026-06-06 • via Nuitee
J
Jaime • couple • mx
8
2026-06-03 • via Nuitee
J
Jackelyn • couple • cr
10
2026-06-02 • via Nuitee
Águeda Mónica • solo_traveller • mx
10
Pros:

El área del restaurante

Cons:

Me dieron la habitación que quisieron, les pedí con vista al ángel pero me la negaron, dando prioridad a los extranjeros

2026-06-02 • via Nuitee
B
Beat • couple • do
9
Well located, comfortable and good restaurant
Pros:

Excelente service by all staff, from front desk, to restaurant and cleaning person.
spacious room, good noise isolation and great views.
very comfortable bed

Cons:

noisy air conditioner
all tv stations in English and no way to change to Spanish, being in Mexico....???
I tried to hook up my Firestick to watch my favorite shows, was not recognised by TV and maintenance could not assist. minor issue not really a problem.

2026-06-01 • via Nuitee
E
ELISABETTA • couple • it
9
2026-05-30 • via Nuitee
I
Isis • extended_group • pa
10
Excelente estadía en México
Pros:

La atención y la comida del Club estaban muchísimo mejor de lo que las recordaba.
Fuimos atendidos por Jade en recepción y por Fidel en el Club y nos sentimos muy a gusto. La céntrica ubicación, limpieza y demás.

Cons:

Todo estuvo perfecto.

2026-05-30 • via Nuitee