Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.7 (2335 reviews)
Paseo de la Reforma 325 , Mexico City , mx
+52 55 5242 5555

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great Location
Excellent Service
Cons:
Rooms need renovation
Limited breakfast choices for vegetarians

Categories

Cleanliness
8.63
Most reviews mentioned cleanliness positively, with some suggesting it could improve.
Service
9.1
Service was consistently praised across multiple reviews, indicating high satisfaction.
Location
9.14
Location received strong positive feedback, being a major draw for many guests.
Room Quality
8.09
Room quality was noted as needing renovation in some reviews, reflecting a need for improvement.
Amenities
8.62
Amenities were mentioned positively, although some specific amenities could imply a need for updates.
Value for Money
8.78
Value was seen as dependent on deals, indicating mixed feelings but overall decent impressions.
Food and Beverage
8.63
Food quality was positively highlighted, though breakfast options were limited for certain diets.
Overall Experience
8.6
Overall experience was very positive, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:36

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.7
Based on 2335 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.6
S
Suzette • solo_traveller • mx
10
Agradable
Pros:

El personal es muy amable, todos están muy dispuestos a ayudar.

Cons:

El café americano excede su precio.

2026-09-12 • via Nuitee
L
luiz Antonio Rios • couple • br
10
Vamos voltar, gostamos do mexico
Pros:

Cafe , excelente, atendentes excelentes.
Localização excepcional, usamos uber, metro e ônibus com facilidade.
Rua próxima vários restaurantes.
Sala para ginástica não achamos,

Cons:

Gostamos de tudo, sem reclamações

2026-09-11 • via Nuitee
L
Luis • couple • us
10
The view to avenue Reforma and angel de Independencis was great
Pros:

The location was excellent

Cons:

The pool was closed at night

2026-09-10 • via Nuitee
F
Felix Hector • extended_group • us
10
Will Definitely Go Back. They made us Feel at Home!
Pros:

I loved The service specially the Housekeeper Mrs Yesenia De Jesus Very Friendly And Profesional Also Mr Luis Alberto Vazquez When the Extra mile and provided us with a Bus Card so we could moved Around Mrs Esther also was vey Attentive,

Cons:

Everything Was Perfect

2026-09-09 • via Nuitee
M
Maria Luisa • solo_traveller • es
10
fantástico
Pros:

todo estaba excelente, el desayuno 5 stars, la ubicación perfecta para mis negocios, el wifi de alta velocidad y sin interrupciones.

Cons:

todo bien

2026-09-09 • via Nuitee
B
Bogdan • family_with_children • ro
6
2026-09-07 • via Nuitee
L
Laura • extended_group • br
9
Pros:

Os funcionários são muito educados, desde a recepção, limpeza, concierge, portaria, restaurante. O hotel é muito bonito, o quarto não é grande. O banheiro tem um tamanho ótimo. A localização é maravilhosa. O café da manhã é muito variados, com muitas opções de frutas, pães, sucos…

Cons:

O quarto tem um tamanho pequeno para o preço exercido

2026-09-06 • via Nuitee
R
Rocio • couple • ec
8
Agradable
Pros:

La ubicación

2026-09-05 • via Nuitee
L
Lillian • couple • gb
10
2026-09-04 • via Nuitee
M
Macarena • extended_group • pe
8
Pros:

La atención del personal, comodidad de la habitación y calidad y variedad del desayuno

2026-09-03 • via Nuitee
D
Davila • solo_traveller • us
10
2026-09-02 • via Nuitee
P
Paula • extended_group • cr
9
EXCELENTE LUGAR
Pros:

UbicCIÓN

Cons:

WIFI

2026-08-31 • via Nuitee
E
Evelyn • extended_group • gt
10
Pros:

La vista y la ubicación

Cons:

Todo está muy bien

2026-08-31 • via Nuitee
G
Giovanna • family_with_children • co
10
2026-08-30 • via Nuitee
C
Claudia • couple • co
9
2026-08-29 • via Nuitee
J
jessica • solo_traveller • mx
10
2026-08-29 • via Nuitee
K
Karelys Maria • solo_traveller • lt
10
2026-08-27 • via Nuitee
G
Galicia Valdez • solo_traveller • mx
9
2026-08-27 • via Nuitee
C
Carlos • couple • no
6
2026-08-27 • via Nuitee
K
Karelys Maria • solo_traveller • lt
8
Pros:

The best of the hotel is the breakfast. Variaty was delicious

Cons:

Shower does not work properly even when they change the room

2026-08-27 • via Nuitee