Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.7 (2128 reviews)
Paseo de la Reforma 325 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great Location
Excellent Service
Cons:
Rooms need renovation
Limited breakfast choices for vegetarians

Categories

Cleanliness
8.63
Most reviews mentioned cleanliness positively, with some suggesting it could improve.
Service
9.1
Service was consistently praised across multiple reviews, indicating high satisfaction.
Location
9.14
Location received strong positive feedback, being a major draw for many guests.
Room Quality
8.09
Room quality was noted as needing renovation in some reviews, reflecting a need for improvement.
Amenities
8.62
Amenities were mentioned positively, although some specific amenities could imply a need for updates.
Value for Money
8.78
Value was seen as dependent on deals, indicating mixed feelings but overall decent impressions.
Food and Beverage
8.63
Food quality was positively highlighted, though breakfast options were limited for certain diets.
Overall Experience
8.6
Overall experience was very positive, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:36

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 11 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.

Location

Guest Reviews

8.7
Based on 2128 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.6
A
altemiza • couple • do
10
Muy buena
Pros:

La ubicación Exelente, el hotel antiguo pero bien cuidado y las atenciones muy buenas

Cons:

Era un poco antigua la decoración

2026-04-11 • via Nuitee
J
Jose • solo_traveller • us
1
I wont be back.
Pros:

Location

Cons:

My room was the stinckiest I had for a very long time. It stunk of cigarretes. Had to leave the window open all the time.

2026-04-10 • via Nuitee
• couple • mx
10
2026-04-10 • via Nuitee
J
Jorge • couple • pr
10
2026-04-09 • via Nuitee
• couple • gt
9
2026-04-09 • via Nuitee
E
Estanislao • extended_group • es
3
2026-04-08 • via Nuitee
E
Eduardo • family_with_children • mx
9
BUENA
Pros:

LA UBICACIÓN ES SIMPLEMENTE FANTÁSTICA.

Cons:

ES YA UN HOTEL VIEJO, LA HABITACIÓN POCO MAS PEQUEÑAS QUE LAS NORMALES Y ESE POCO, SE VUELVE IMPORTANTE. AIRE ACONDICIONADO MUY MALO, PERO TODO ESTO ES PORQUE ES YA MUY VIEJO EL HOTEL.

2026-04-08 • via Nuitee
K
Kalliopi • couple • lu
10
2026-04-07 • via Nuitee
P
Pérez Quiroz • family_with_children • mx
10
Regreso
Pros:

Su excelente ubicación

Cons:

Todo estuvo muy bien

2026-04-07 • via Nuitee
J
Jaehyun • family_with_children • kr
5
Cons:

침대가 너무 작고 시설이 너무 낡았어요.

2026-04-06 • via Nuitee
F
Francisco • solo_traveller • us
10
2026-04-05 • via Nuitee
B
Begoña • family_with_children • es
6
Cómodo alojamiento en el centro
Pros:

Tanto la ubicación del hotel como el personal han sido los puntos fuertes de este hotel para nosotros. Las camas cómodas.

Cons:

El baño olía muy muy mal y el hotel en general esta un poco anticuado. Pero para dormir cómodo en una buena ubicación el hotel cumple con la expectativa

2026-04-05 • via Nuitee
X
Xue • couple • mx
9
2026-04-04 • via Nuitee
M
MIGUEL • solo_traveller • pe
8
Un servicio con calidad
Pros:

Todo

Cons:

N/A

2026-04-02 • via Nuitee
K
Kishor • couple • gb
10
2026-03-31 • via Nuitee
J
Julieta • family_with_children • ar
8
Todo lo que esperas de viaje buen desayuno, camas cómodas y gran ducha.
Pros:

El desayuno sin dudas es espectacular, la variedad para poder elegir que desayunar. El wifi funcionaba bien en todos lados. Los baños son comodos y la ducha sale caliente y con gran flujo de agua. Las camas matrimoniales son pequeñas pero muy comodas.

Cons:

Respecto al hotel está bien cuidado y todos son muy amables nada negativo que decir. La ubicación está bien pero si vas en fin de semana y hay algún evento se ve toda la funcionalidad alterada de la zona, a nosotros nos tocó el post evento del 8M y una maraton. estaban todos los monumentos tapados y alterado el tránsito.

2026-03-30 • via Nuitee
P
Pablo • couple • ar
6
No volveré
Pros:

Ubicación

Cons:

Estado de la habitación

2026-03-28 • via Nuitee
G
Gabriel Braga • family_with_children • br
9
2026-03-28 • via Nuitee
M
michael • couple • ch
10
2026-03-26 • via Nuitee
E
Evgenii • solo_traveller • ae
6
2026-03-26 • via Nuitee