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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Sauna
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Swimming nearby
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Electric bicycle charging station
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Rooftop garden
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Downtown Toronto Stay
Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.
Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.
Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.
Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.
Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.
Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs CAD 63 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for CAD 40 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
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I had not stayed here for a few years, missed the renovations that were very well executed througout the hotel.
Perfect location, evrything is within walking distance.
Sat through a fire alarm yesterday and was so impressed by the speed and professionalism of the staff. Fast reaction,everyone wearing a safety vest. No hiding, no vanishing management...full out "here we are, how can I help, regular updates, have a bottle of water". How people you trust with your well being behave in a time of emergency says more about them than a cookie in your room. I was super impressed.
Needless to say, I trust this hotel.
belle fenestration
Nous étions loin des ascenseurs mais nous entendions continuellement le va et viens quand même . Notre chauffage na pas marcher durant la nuit nous avons littéralement geler. Service au bar de l'hotel ultra ultra lent nous avons même pas bu nos verres car nous avions une réservation un peu plate a 20$ le verre .
Location is excellent and people have been very friendly. Gym is quite spacious with good Technogym equipment.
nothing worth mentioning!
We had a lovely couple of days here and are returning on the 10th. Thank you.
Chambre
Facturation
This was our fourth visit to this hotel since 2023. On this sojourn, we stayed at the Sheraton Centre Toronto Hotel from March 19th to March 22nd. We brought our dog and we all thoroughly enjoyed the welcoming atmosphere for dogs. We used the gym several times which is quite good, and we swam in the pool a few times, which was also very enjoyable and not too crowded, despite our stay during the tail end of March break. We utilized valet parking which was efficient and ate breakfast and dinners at the affiliated restaurant and we found the food to be of high quality. What we did not enjoy -- we understand this hotel hosts several conventions, BUT we had an AA gathering all weekend in a "convention room" just four doors down from our room on an upper/middle floor. This made for constant noise of people coming and going and with an open convention door, and our room just off from the elevators, we noticed constant noise. Secondly, we were awakened on Friday night between 12:30 and 1 a.m., by some men yelling back and forth at each other on our floor, trying to start a fight. Thirdly, we again woken up Saturday afternoon, when trying to nap, by a fire alarm, so we opted to leave the hotel and took our dog for a walk. Alarms happen; however, on Sunday morning between 5:00 and 5:30 a.m., we were jolted awake by a second fire alarm. We did not have to vacate our room, but the duration of the safety announcement and alarm meant that instead of us sleeping to a reasonable time, we could not go back to sleep and had to drive back to home on Sunday morning feeling completely drained and not well-rested. On other caveat, with respect to people attending conventions... we understand that some stay in the hotel. The problem is permitting "convention rooms" to be spread out on multiple floors means that non-convention guests must wait up to 25 minutes for an elevator on every use. We shared this issue when speaking with other non-convention guests.
Cleanliness: Average
Location: Excellent
Amenities: Good
Dining: Good
Service: Good
Value for Money: Average
Location is good
Expensive and the furniture is old.
Comfy, clean, bed is very comfy, view is very nice. Breakfast is tasty, like brunch and service is super.
Check in guidance is not clear enough; lack of sign to elevator to room
Le personnel et l’emplacement étaient très bien.
Les bruits dans la nuit à cause d’un événement nocturne et musical qui créait des bruits et réduisait le confort
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