Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.5 (3218 reviews)
123 Queen Street West , Toronto , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 63 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 3218 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
G
Guillaume • family_with_children • ca
10
Super bien situé avec une vue sur la ville très agréable
Pros:

La vue et la chambre était super

2026-05-07 • via Nuitee
J
Jane • family_with_children • ca
10
2026-05-06 • via Nuitee
M
Myriam • extended_group • ch
10
2026-05-06 • via Nuitee
M
Maggie • couple • ca
10
2026-05-04 • via Nuitee
R
Ron • couple • ca
10
2026-05-04 • via Nuitee
G
georges e • solo_traveller • ca
9
2026-05-04 • via Nuitee
E
Erickson • solo_traveller • ca
9
2026-04-30 • via Nuitee
M
Marina • solo_traveller • ch
8
2026-04-28 • via Nuitee
• extended_group • ca
8
2026-04-27 • via Nuitee
K
Khatia • extended_group • ca
7
2026-04-27 • via Nuitee
L
Luiz Otávio • family_with_children • br
1
X
Pros:

X

Cons:

X

2026-04-16 • via Nuitee
C
Canada54travel • Business • Ontario's Thousand Islands, Ontario
10
Perfect location, awesome staff.
Pros:

I had not stayed here for a few years, missed the renovations that were very well executed througout the hotel.

Perfect location, evrything is within walking distance.

Sat through a fire alarm yesterday and was so impressed by the speed and professionalism of the staff. Fast reaction,everyone wearing a safety vest. No hiding, no vanishing management...full out "here we are, how can I help, regular updates, have a bottle of water". How people you trust with your well being behave in a time of emergency says more about them than a cookie in your room. I was super impressed.
Needless to say, I trust this hotel.

2026-04-14 • via Tripadvisor
L
Leo • extended_group • ca
8
2026-04-13 • via Nuitee
M
Melanie • extended_group • ca
5
bruyante et froide
Pros:

belle fenestration

Cons:

Nous étions loin des ascenseurs mais nous entendions continuellement le va et viens quand même . Notre chauffage na pas marcher durant la nuit nous avons littéralement geler. Service au bar de l'hotel ultra ultra lent nous avons même pas bu nos verres car nous avions une réservation un peu plate a 20$ le verre .

2026-04-13 • via Nuitee
G
Grg • solo_traveller • ca
4
2026-04-13 • via Nuitee
G
Golan Rahamim • solo_traveller • il
10
2026-04-13 • via Nuitee
S
Sophie • extended_group • ca
9
2026-04-11 • via Nuitee
M
Masahito • couple • jp
8
2026-04-10 • via Nuitee
A
Antony • solo_traveller • gb
10
2026-04-10 • via Nuitee
D
daniel.llinas • couple • es
9
Excellent stay at the Sheraton Center Toronto
Pros:

Location is excellent and people have been very friendly. Gym is quite spacious with good Technogym equipment.

Cons:

nothing worth mentioning!

2026-04-09 • via Nuitee