Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.5 (3169 reviews)
123 Queen Street West , Toronto , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 63 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 3169 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
L
Lee • family_with_children • ca
8
Pros:

Comfy, clean, bed is very comfy, view is very nice. Breakfast is tasty, like brunch and service is super.

Cons:

Check in guidance is not clear enough; lack of sign to elevator to room

2026-03-21 • via Nuitee
J
JOSEPH THIERRY • solo_traveller • ca
9
Très bien, Nous y reviendrons par la grâce de Dieu.
Pros:

Le personnel et l’emplacement étaient très bien.

Cons:

Les bruits dans la nuit à cause d’un événement nocturne et musical qui créait des bruits et réduisait le confort

2026-03-21 • via Nuitee
M
Melanie • extended_group • ca
10
2026-03-20 • via Nuitee
N
Norris • family_with_children • ca
10
2026-03-19 • via Nuitee
M
Maria • couple • us
8
2026-03-19 • via Nuitee
N
Nicola • family_with_children • ca
10
2026-03-18 • via Nuitee
A
Andrew • family_with_children • ca
9
Pros:

We loved the view of Nathan Phillips square from the room, going for an indoor/outdoor swim when it was snowing, and the very convenient location of the hotel in relation to central Toronto, access to the PATH, and locations like the Eaton Center, restaurants, and theatres.

2026-03-16 • via Nuitee
I
Iryna • family_with_children • ca
8
2026-03-16 • via Nuitee
A
Andrew • family_with_children • mt
9
2026-03-15 • via Nuitee
S
Sherrie • couple • ca
10
2026-03-12 • via Nuitee
C
Christina • couple • us
10
Pros:

It was very nice and clean. The location was perfect and close to lots of things to do. The staff was very friendly.

Cons:

Nothing not to like

2026-03-12 • via Nuitee
L
Laila • extended_group • eg
9
2026-03-11 • via Nuitee
J
jroc930 • Family • Sudbury, Northeastern Ontario, Ontario
10
BEST SERVICE EVER!!!
Pros:

Our Family has travelled everywhere, and still this hotel is our FAVORITE with the BEST SERVICE we have ever received anywhere!
Thank you again for another incredible stay! From the moment we pull into the valet parking, until the moment they pack our luggage back into our vehicle the service is absolutely OUTSTANDING!!! Very clean, efficient, central to everything-by far the best Marriott!!
Thank you for continuing to make our visits pleasurable and memorable!
We will see you again next month! Would never stay anywhere else!

2026-03-09 • via Tripadvisor
N
Nurshat • family_with_children • ma
9
Pros:

Apart from that, it is super convenient to circle around the main attactions/places in the city. We also liked the breakfast concept. It was rich and fresh

2026-03-09 • via Nuitee
J
Junghyeon • extended_group • ca
9
2026-03-09 • via Nuitee
S
Sarah • couple • ec
5
Mediocre hotel & very expensive. We picked it for its location to the PATH tunnel shops.
Pros:

Location. Restaurant waiter very polite & friendly.

Cons:

Room was very far from elevator. Concierge was snobby & not helpful. Restaurant food was terrible & overpriced. Soup cold, bread hard.

2026-03-08 • via Nuitee
O
O3373CFdanielw • Family
10
5 stars service at Sheraton Centre Toronto Hotel
Pros:

Dear Olivia and the Sheraton level 43 lounge team,

Thank you very much for your heartfelt care in our recent stay at Sheraton Centre Toronto Hotel.

As a Marriott Bonvoy Titanium member, I want to recognize your dedication to work as it truly means a great to my family. A special shout out to Olivia, the sever and bartender on level 43 lounge.

We are sincerely touched by your kind offer in making the wonderful coffee to me and my brother during our stay. Your care, comfort, and attentive service during such an important time is the greatest gift we could receive from Sheraton as we have stayed in many prior to yours in Toronto. My acknowledgment of your five-star service will certainly be shared with my friends and family.

We are also delighted to see your perfect work ethic across F&B service, cleanliness, maintenance, appreciation, and overall Sheraton brand promise. It was truly wonderful to receive services from you during your stay.

We appreciate your dedications in your excellent service. My family looks forward to seeing you when they return next year. Thank you!

Daniel Wei

2026-03-07 • via Tripadvisor
D
Diego • solo_traveller • pe
9
2026-03-05 • via Nuitee
C
Cristian • solo_traveller • cl
8
PDAC 2026
Pros:

Ubicación

Cons:

El servicio de desayuno. Es muy lento y el espacio inadecuado. Siempre lleno

2026-03-05 • via Nuitee
R
Rajarshi Ganguli • couple • in
6
2026-03-02 • via Nuitee