Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.5 (3323 reviews)
123 Queen Street West , Toronto , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 63 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 3323 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
S
Sophie • extended_group • ca
10
2026-06-27 • via Nuitee
D
Davor • family_with_children • hr
3
Lokacija dobra, osoblje neljubazno osim u caffe baru, sobe preudaljena jedna od druge.
Pros:

Jedino lokacija.

Cons:

Uzeli smo 2 sobe i jednu sobu su nam dali u jednom dijelu hotela na 16om katu a drugu sobu u drugom dijelu hotela na 26 katu. Pristup kartica za sobe ne mogu u druge liftove a niti doci sa njima u drugi dio hotela.

2026-06-26 • via Nuitee
J
John • couple • gb
8
2026-06-25 • via Nuitee
L
LUAN • solo_traveller • us
8
2026-06-24 • via Nuitee
R
Rogelio • family_with_children • pa
9
Pros:

Céntrico

2026-06-23 • via Nuitee
N
Nasir • family_with_children • ae
9
2026-06-23 • via Nuitee
I
Isabelle • solo_traveller • ca
9
2026-06-23 • via Nuitee
R
Rosa Quintero • solo_traveller • pa
10
Pros:

Ubicación cénrrica, las principales atracciones se encuentran a una distancia corta para llegar caminando.

Cons:

Todo me gustó

2026-06-22 • via Nuitee
L
Luan • family_with_children • us
8
2026-06-22 • via Nuitee
N
nicolette • couple • nl
7
prima
Pros:

het bed was heerlijk, de mensen lief en behulpzaam en de locatie lag net aan de rand van het business district, waardoor er wat meer gebeurde op straat en je niet alleen high rise om je heen had

Cons:

douchen in een bad en dat er maar 1 restaurant was. maar dat laatste weet ik niet zeker

2026-06-21 • via Nuitee
A
Ayssa • extended_group • ca
8
Overall was a nice place to stay. Had a few issues but the staff was friendly & helpful for the most part.
Pros:

The area was convenient. It was clean and easily accessible - very busy.

Cons:

We requested early check in & our room was not ready. The room we did get had no AC & we ended up having to move rooms at 2am.

2026-06-21 • via Nuitee
S
Sarah • solo_traveller • gb
9
Four night family stay in Toronto
Pros:

The location is excellent and felt very safe. The lobby and breakfast area is very good. The view from our room was amazing. The pressure in the shower is very strong. The swimming pool is large and well maintained.

Cons:

The bathroom was a little tired.

2026-06-20 • via Nuitee
N
Nusair • family_with_children • pk
4
Had I known how poorly I’d be treated, I would never have booked.
Pros:

Location. Room size.

Cons:

Horrible service.

2026-06-20 • via Nuitee
S
SagaLEB • Business • Montreal, Quebec
8
Great location in the heart of Toronto
Pros:

I stayed at the Sheraton Centre Toronto in June 2026 during a business trip, and it reaffirmed why it remains one of the most reliable hotels in the downtown core. With an unbeatable location, solid amenities, and a layout that works exceptionally well for business travelers, it delivers exactly what you need when your schedule is packed.

The hotel’s location is one of its strongest assets. Sitting directly across from Nathan Phillips Square, it places you within walking distance of the Financial District, the Eaton Centre, Queen Street, and countless restaurants and cafés.
Transit access is excellent — Queen and Osgoode subway stations are both nearby — and the PATH network runs right beneath the hotel, making it easy to move around the city regardless of weather.

This is a large, high‑traffic property, but it’s run with impressive efficiency. The lobby is always active, yet never chaotic. Conference groups, business travelers, and tourists all move through smoothly. The public spaces are modern and well‑maintained, and the indoor/outdoor pool remains a standout feature — a rare perk for a downtown Toronto hotel.

Experience makes a difference here, because room location matters. The Central Tower continues to be the best choice — rooms feel more updated, quieter, and better suited for business stays. My room this time offered a fantastic view of the CN Tower, a reminder that you’re right in the heart of Toronto’s skyline. Waking up to that view adds a little energy to the start of a workday. On previous stays, I’ve also had rooms overlooking the City of Toronto building, and that view is equally impressive — a sweeping, architectural perspective of Nathan Phillips Square and the surrounding civic buildings. Both sides offer memorable vantage points; it just depends on what kind of skyline you prefer. One important tip: avoid rooms located near service doors. These doors open and close frequently, and the noise can be loud enough to wake you, especially early in the morning. Once you’re away from those service areas, the rooms are significantly more peaceful. Overall, the rooms deliver what a business traveler needs: a comfortable bed, a functional workspace, strong Wi‑Fi, and views that make the stay feel distinctly Toronto.

2026-06-19 • via Tripadvisor
M
Marc • family_with_children • au
10
Pros:

Location. The room was fantastic overlooking some gardens. Bed was great 👍
Gym was fantastic 💪

Cons:

Toilet vanity could of been larger but honestly I'm nitpicking here.

2026-06-19 • via Nuitee
H
Hala • solo_traveller • eg
7
2026-06-19 • via Nuitee
J
Jeffery • family_with_children • ky
8
Pros:

Location

Cons:

It’s a bit dated. Time for a refresh.

2026-06-18 • via Nuitee
R
Rajarshi • solo_traveller • nl
10
2026-06-18 • via Nuitee
A
Ayk Serdar • solo_traveller • tr
10
2026-06-17 • via Nuitee
D
Donna • couple • gb
1
Unpleasant due to staff arrogant attitudes.
Pros:

Great location

Cons:

Staff - absolutely arrogant, up themselves and couldn’t be bothered. From reception, to concierge to waiting staff, they all need retraining in customer service skills.

2026-06-17 • via Nuitee