One Tijuana Otay

Hotels
•
Grupo Posadas - One Hotels
8.3 (1230 reviews)
Ave. Aeropuerto 1600; Lote 20, Alameda Otay Town center , Tijuana , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly Service
Amenities
Cons:
Cleanliness issues
Small Rooms
Rude Service
Hidden Fees

Categories

Cleanliness
7.28
Several reviews mentioned dirty rooms and bathrooms.
Service
8.75
Mixed sentiments; some reviewers noted rude staff, but others found them friendly.
Location
9.29
Numerous positive mentions of the convenient location near the airport and shopping.
Room Quality
7.74
Rooms described as small and uncomfortable in some reviews.
Amenities
8.27
General positivity towards the amenities, though some lacking, noted like extra towels.
Value for Money
8.23
Some value noted but issues with hidden fees and the experience.
Food and Beverage
8.28
Breakfast mentioned positively, but could have more variety.
Overall Experience
8.55
General experience was good, with some critical points noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:49

Property Description

Modern Comforts and Convenience
Experience a stay like no other at One Tijuana Otay. Unwind in our well-equipped rooms featuring air conditioning and flat-screen TVs, ensuring a comfortable and relaxing stay.

Convenient Location
Located just a short distance from top attractions such as Las Americas Premium Outlets and San Diego Convention Center, our 3-star hotel offers easy access to the best of Tijuana and San Diego.

Exceptional Service
Our 24-hour front desk staff is dedicated to making your stay memorable and hassle-free. From quick check-ins to local recommendations, we are here to cater to all your needs.

Book now to enjoy a seamless blend of comfort, convenience, and exceptional service at One Tijuana Otay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 1230 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.55
R
Raul • family_with_children • mx
9
2026-02-13 • via Nuitee
R
Rodrigo A. • solo_traveller • mx
1
Malo
Pros:

Me movieron a otro hotel

Cons:

Que no me recibieran y a los que siguieron después de mi, si los recibieron

2026-02-12 • via Nuitee
E
Enciso • couple • us
10
Pros:

More variety of food?

2026-02-12 • via Nuitee
N
Nuño • family_with_children • mx
1
Cons:

Al llegar y pedir la reservacion me informaron que estaban dando mantenimiento y no podríamos hospedarnos. Nos enviaron a otro hotel, diciendo que ya estaban enterados. Al llegar nos dijeron que no estaban al tanto y nos enviaron al hotel de al lado, (mismo que no cubría lo que requeriamos).
Regresamos al primero que nos enviaron despues de que hablamos por teléfono con ustedes y por fin pudieron hospedarnos.
Estoy molesta porque pudieron comunicarse para decirnos que no podrían hospedarnos y asi tomar las medidas pertinentes.
La atención que brindo la persona de recepción fue pésima, solo se lavo las manos para salir del apuro.

2026-02-11 • via Nuitee
C
Celaya • couple • mx
10
2026-02-10 • via Nuitee
G
Gonzalez • solo_traveller • mx
5
Cons:

Que no tenga estacionamiento

2026-02-09 • via Nuitee
C
Chavez lopez • family_with_children • mx
8
Una noche en Tijuana
Pros:

Es agradable el lugar, en dónde se encuentra
Hay restaurantes para elegir.
Tiendas
Si me agrado, nada más estuve una noche.
Gracias.

Cons:

Yo me hospede aquí, por la cercanía al aeropuerto.
Pero los taxis tienen problema, para entrar se tardo un poco .

2026-01-29 • via Nuitee
H
Hector • family_with_children • mx
10
Muy bien
Pros:

Todo

Cons:

Todo bien

2026-01-28 • via Nuitee
T
Thompson • family_with_children • mx
7
2026-01-28 • via Nuitee
O
Ofelia • extended_group • us
10
2026-01-26 • via Nuitee
G
Gabriela • couple • mx
8
Cuarto pequeño- desayuno pobre
Pros:

La ubicación

Cons:

Desayuno muy pobre

2026-01-26 • via Nuitee
J
Jose Alberto • couple • mx
9
Good option if you are there for the visa appointment
Pros:

The location !

Cons:

Everything was ok

2026-01-25 • via Nuitee
A
Alejandro • family_with_children • us
10
Pros:

Good, very good, new, clean and good location

2026-01-24 • via Nuitee
S
Sagrario • couple • mx
9
2026-01-20 • via Nuitee
O
Oscar • family_with_children • mx
8
Pros:

Sus desayunos

Cons:

Que tengo que pagar aparte el estacionamiento

2026-01-20 • via Nuitee
A
ALAN JAIR • family_with_children • mx
8
2026-01-20 • via Nuitee
I
Ismael • family_with_children • us
1
Pros:

I didn’t like it can the front desk really rude and I only stayed I night and I got charged for 3nights and they did want to give me my money back so I got charged

2026-01-20 • via Nuitee
I
Irma • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jose Esteban • solo_traveller • mx
9
muy buena
2026-01-19 • via Nuitee
A
Andres • solo_traveller • mx
8
Muy buena opción cercana al aeropuerto
Pros:

Es muy cercano al aeropuerto. El personal es muy amable. El desayuno estuvo muy bien. Está dentro de un tipo centro comercial y hay muchas cosas caminando de manera segura.

Cons:

En la noche había mucho ruido de afuera porque cerca están bares

2026-01-19 • via Nuitee