One Tijuana Otay

Hotels
•
Grupo Posadas - One Hotels
8.3 (1346 reviews)
Ave. Aeropuerto 1600; Lote 20, Alameda Otay Town center , Tijuana , MX
+52 664 636 0700

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Cleanliness
Location
Friendly Service
Amenities
Cons:
Cleanliness issues
Small Rooms
Rude Service
Hidden Fees

Categories

Cleanliness
7.28
Several reviews mentioned dirty rooms and bathrooms.
Service
8.75
Mixed sentiments; some reviewers noted rude staff, but others found them friendly.
Location
9.29
Numerous positive mentions of the convenient location near the airport and shopping.
Room Quality
7.74
Rooms described as small and uncomfortable in some reviews.
Amenities
8.27
General positivity towards the amenities, though some lacking, noted like extra towels.
Value for Money
8.23
Some value noted but issues with hidden fees and the experience.
Food and Beverage
8.28
Breakfast mentioned positively, but could have more variety.
Overall Experience
8.55
General experience was good, with some critical points noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:49

Property Description

Modern Comforts and Convenience
Experience a stay like no other at One Tijuana Otay. Unwind in our well-equipped rooms featuring air conditioning and flat-screen TVs, ensuring a comfortable and relaxing stay.

Convenient Location
Located just a short distance from top attractions such as Las Americas Premium Outlets and San Diego Convention Center, our 3-star hotel offers easy access to the best of Tijuana and San Diego.

Exceptional Service
Our 24-hour front desk staff is dedicated to making your stay memorable and hassle-free. From quick check-ins to local recommendations, we are here to cater to all your needs.

Book now to enjoy a seamless blend of comfort, convenience, and exceptional service at One Tijuana Otay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

8.3
Based on 1346 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.55
L
Larry • extended_group • ve
7
Pros:

El hotel esta muy bien ubicado. Queda en un sitio con tiendas, sitios para comer, diversión, etc. El cuarto era cómodo. La atencion del personal fue normal, y el desayuno quizas el unico punto en contra. Es un desayuno muy pero muy básico.

Cons:

El desayuno.

2026-09-19 • via Nuitee
L
Larry • extended_group • ve
7
Pros:

El hotel esta muy bien ubicado. Queda en un sitio con tiendas, sitios para comer, diversión, etc. El cuarto era cómodo. La atencion del personal fue normal, y el desayuno quizas el unico punto en contra. Es un desayuno muy pero muy básico.

Cons:

El desayuno.

2026-09-19 • via Nuitee
M
Maria jose • solo_traveller • mx
9
2026-09-19 • via Nuitee
L
Laura • couple • mx
2
Conveniently located but would stay more than one night… Too noisy
Pros:

Well located

Cons:

It felt as if you were sleeping in the same room with all the other guests.

2026-09-16 • via Nuitee
A
Andrea • solo_traveller • mx
10
Pros:

Ubicación

2026-09-16 • via Nuitee
M
Maria Victoria • family_with_children • mx
9
Adecuada a mi necesidad de viaje.
Pros:

La ubicación excelente y el costo del estacionamiento adecuado. El personal que nos toco a la llegada muy amable, correcto y paciente. El check-out super rápido.

Cons:

Las almohadas tenian un aroma a sudor muy fuerte. Tuvimos que ponerles algo encima para poder dormir comodas mi hija y yo. Y que solo ponen una botella de agua en una habitación para dos personas.

2026-09-15 • via Nuitee
S
S • couple • mx
10
2026-09-14 • via Nuitee
M
Mario • solo_traveller • us
8
Pros:

Lots of places to eat out in the same area.

Cons:

Well, the hostess at the lobby wasn't attentive at all. Lack of interest to do a great job. No smile verily eye contact. Can make it better

2026-09-11 • via Nuitee
D
Diana Guadalupe • family_with_children • mx
5
Malo
Pros:

El desayuno es bueno, sin embargo la atención de recepción de que tu mismo debes de registrar tus datos no le encuentro coherencia.

Cons:

Las camas, jamás volvería. No se que tenían las cobijas o el colchón, mi hija y yo tuvimos una severa alergia toda la noche, no pudimos dormir.

2026-09-11 • via Nuitee
C
Cristhian Ernesto • solo_traveller • mx
10
2026-09-11 • via Nuitee
R
Rueda • solo_traveller • mx
3
2026-09-10 • via Nuitee
J
Jorge • solo_traveller • mx
9
2026-09-08 • via Nuitee
H
Hector • solo_traveller • mx
10
Pros:

Todo excelente

Cons:

Todo excelente

2026-09-08 • via Nuitee
M
Miguel Angel • couple • us
2
Regular
Pros:

The location is te only good thing about the hotel

Cons:

The staff is extremely undertrained; it took an hour to check us in because the front desk staff didn't know how to do it properly. The lobby looks dirty, and the nightly rate is far too high for what they offer. Since the room is very basic, it is definitely not worth the price

2026-09-07 • via Nuitee
R
RAMIRO • extended_group • mx
10
2026-08-30 • via Nuitee
O
Olais • solo_traveller • mx
10
Pros:

El trato de parte del personal y el servicio de desayuno

Cons:

Que no tiene estacionamiento esclusivo

2026-08-29 • via Nuitee
J
Jorge • solo_traveller • mx
8
Es buena opción de alojamiento dada su ubicación y relación calidad-precio
Pros:

El desayuno es bueno aunque para estadías largas te puede parecer muy repetitivo.

Cons:

el espacio del área para acceder a la barra de desayuno se congestiona muy rápido cuando hay más huéspedes de lo habitual

2026-08-27 • via Nuitee
Y
Yudith • extended_group • mx
9
Buena atención y servicio.
Pros:

Me pareció bien la ubicación.

Cons:

N/A

2026-08-24 • via Nuitee
M
mariano Santiago • extended_group • mx
9
2026-08-21 • via Nuitee
D
Daniela • solo_traveller • mx
10
2026-08-20 • via Nuitee