Sheraton Lisboa Hotel & Spa

Hotels
•
Sheraton
8.7 (411 reviews)
Rua Latino Coelho, 1 , Lisbon , pt

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty windows
Need for more front desk staff

Categories

Cleanliness
8.05
Windows were noted as dirty, impacting overall cleanliness.
Service
9.05
Staff was friendly and helpful, enhancing the service experience.
Location
9.05
Centrally located with easy access to sights and tour buses.
Room Quality
8.55
Spacious and well-maintained rooms with great views.
Amenities
8.55
Excellent amenities including club level benefits and happy hour.
Value for Money
8.55
Worth the points for Bonvoy members due to good quality.
Food and Beverage
9.05
Breakfast was plentiful and there were complimentary drinks and food.
Overall Experience
8.75
Overall stay was very satisfactory; highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:30

Property Description

Luxurious Accommodations
Sheraton Lisboa Hotel & Spa offers spacious and well-equipped rooms with designer glass-wall bathrooms and LCD TVs, ensuring a comfortable stay in Lisbon's city center.

Spirito Spa
Indulge in relaxation at the 1,500-square meter Spirito Spa, offering a wide range of health and beauty treatments to rejuvenate your body and mind during your stay.

Convenient Location
Located just a short walk from downtown Baixa, guests can easily explore Rossio Square, Rua Augusta, and more, while being only a 15-minute drive from Lisbon’s International Airport.

Experience luxury and convenience at Sheraton Lisboa Hotel & Spa - book your stay now!

Important information:

Please note that for Non Refundable Reservations, the credit card used to make the reservation must be presented at check in.

If the reservation is made on behalf of another person, please speak directly with the hotel to set the invoicing data.

Access to Spa area including Sheraton Fitness, outdoor swimming pool, hot tub and Vitality Pool is complimentary to all guests.

The access of children under the age of 16 years old is not allowed in the Spirito Spa and Fitness facilities, except in the outdoor pool and when accompanied by an adult.

Baby cots free of charge for children under 2 years old do not include pillows or blankets.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 411 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
P
Patricia • couple • br
10
Simplesmente Extraordinário
Pros:

quarto e cama super confortáveis (um sonho), os funcionários são extremamente educados e atenciosos (de verdade) se preocupam em atender bem

Cons:

gostei de tudo

2026-04-08 • via Nuitee
P
Pereira • solo_traveller • pt
7
2026-04-06 • via Nuitee
T
Tülay • family_with_children • at
10
Es war alles wunderbar danke
Pros:

Alles

2026-04-06 • via Nuitee
Z
zeshan • solo_traveller • pk
7
Pros:

Their interior needs immediate and major renovation.
Overall staff was very cooperative and breakfast was excellent.

2026-04-03 • via Nuitee
C
CARLOS EDUARDO ROBOREDO • solo_traveller • br
10
Pros:

Tudo muito show

2026-04-01 • via Nuitee
A
ALEXANDRE • solo_traveller • br
10
2026-04-01 • via Nuitee
M
Marcos • solo_traveller • br
10
2026-03-29 • via Nuitee
L
Luis • couple • pt
3
2026-03-26 • via Nuitee
D
Dayn0114 • Friends getaway • Chicago, Illinois
10
Wonderful stay
Pros:

Had a lovely time at this hotel. It was our first time in Lisbon and it was easy to walk to a lot of different things. The staff was great and Rodney was very helpful with showing us around our room and helping with whatever we need. We will definitely be back again! Breakfast buffet was delicious. And the staff in the bar area were amazing as well so friendly and accommodating!

2026-03-21 • via Tripadvisor
R
RAQUEL LARISSA • family_with_children • br
7
Interesting
Pros:

The hotel has a good location and a good menu; the breakfast is also satisfactory. The staff is excellent, very attentive, and even helped us when our son was losing a tooth. Our stay was very pleasant. The gym is quite interesting.

Cons:

Just one note regarding the bathrooms and beds: the toilets are difficult to turn on and water backs up through the drain, in our case, the beds were very uncomfortable and we had difficulty sleeping. The kids' area is only open on Sundays, and the pool isn't covered, in raining days couldn't enjoy it properly, but otherwise it's a good place.

2026-03-21 • via Nuitee
T
TV2451 • Couples • Oakland, California
10
Good Customer Service
Pros:

They do a very good job of taking care of their guests. It is a modern hotel with all of the services you might need, plus a great happy hour and great bar singer. The breakfast is full and very good. Very comfortable place, and the tallest building in Lisbon. Very good location in the middle of a lot of restaurants and near the tourist sites.

2026-03-07 • via Tripadvisor
V
V8117JXmr • Couples
10
This hotel knows the meaning of Customer Service.
Pros:

Fantastic service, clean, I never use the hotel dining room but this hotel is the exception. Very quiet room with a beautiful view of the city, elevators were efficient given the size of the hotel. The Location was a walk away from shops, metro, museums. Spa and Gym were well equipped.
Any questions asked about the room and it was taken care of immediately and efficiently. When in Lisbon, I would happily return.

2026-02-24 • via Tripadvisor
S
Srib155 • Family • Los Altos, California
10
Enjoy your stay!
Pros:

Very good property in the lisbon business district, close to the offices and public transportation. I stayed here for three nights in the first week of February and enjoyed my stay. My room had virew ls of the suspension bridge and the Christ statue. I was on the 23rd floor that offered great views of the city.
Staff was very friendly and accommodating. Breakfast at the restaurant was very good and had a very decent spread. There was live station too. There is no lounge but, snacks and drinks are served in the evening at the restaurant for elite members.

I enjoyed my stay. Looking forward to visiting again.

2026-02-23 • via Tripadvisor
L
Luis • solo_traveller • mz
9
2026-02-22 • via Nuitee
P
pegasustr • Friends getaway • Dubai, Emirate of Dubai
10
Solid 5* Hotel with Excellent Staff and Views
Pros:

I stayed at the Sheraton Lisbon for a 3-day city trip and had a solid overall experience. The hotel is slightly outside the historic center, but it’s an easy downhill walk and very well connected by metro and taxis, making sightseeing convenient.

The rooms are a bit outdated but clean and comfortable, with good sound insulation and quality bedding. I stayed on a higher floor and enjoyed a nice view. Staff were engaged, professional, and helpful. Breakfast offered a limited but good selection.

A special mention to Nuno Rebelo at the bar for his excellent service—very kind, talkative, and welcoming. As a Platinum Bonvoy member, I received benefits; while there is no executive lounge, drinks and snacks are offered at the reception bar area, which was a nice alternative, especially with live music.

Overall, the hotel feels business-oriented. Despite being somewhat aged and in need of renovation, the experience was positive thanks to the excellent reception and bar staff. A dependable choice in Lisbon.

2026-01-28 • via Tripadvisor
S
Sergio • extended_group • br
10
2026-01-24 • via Nuitee
O
Otilia • couple • pt
10
2026-01-22 • via Nuitee
H
Helena • family_with_children • pt
10
Estadia em Família a repetir!!!
Pros:

Pequeno almoço fantástico!

2026-01-21 • via Nuitee
K
KOMAI • extended_group • pt
7
Pros:

Quarto como uma boa aérea e uma boa cama

Cons:

O SPA é fraco. Não tem piscina. Os jatos do jacuzzi , 3 estavam avariados. Foi uma decepção o SPA.

A banheira escorrega muito. Já deviam ter trocado as banheiras por bases de chuveiro.

2026-01-21 • via Nuitee
T
Teymur • couple • az
10
2026-01-20 • via Nuitee