Sheraton Springfield Monarch Place Hotel

Hotels
Sheraton
7.6 (286 reviews)
1 Monarch Place , Springfield , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable bed
Clean facility
Cons:
High parking fees
Room assignment errors

Categories

Cleanliness
7.28
Several reviews indicated issues regarding cleanliness and maintenance.
Service
8.05
Service was mentioned positively in several reviews, though there were some inconsistencies.
Location
8.09
Location was appreciated for its convenience, but noise issues were reported.
Room Quality
7.64
Rooms were generally comfortable but issues with room assignments were noted.
Amenities
7.47
Some amenities were under maintenance or lacking, impacting overall enjoyment.
Value for Money
7.03
Guests felt the pricing did not reflect the full value received.
Food and Beverage
7.58
Free breakfast was missed in several reviews, affecting the perception of value.
Overall Experience
7.65
The overall experience was mixed but contained positive aspects worth returning for.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:32

Property Description

Luxurious Amenities
The Monarch Sheraton in Springfield, Massachusetts boasts a sauna, indoor pool, spa, and fitness center with aerobic classes. Guests can indulge in massages and enjoy access to racquetball courts.

Delicious Dining Options
Guests at the Sheraton Springfield Monarch Place Hotel can savor American cuisine at Picks Restaurant or unwind at the MVP Pub, a lively sports bar on-site.

Convenient Location
Located just minutes away from popular attractions like the Naismith Memorial Basketball Hall of Fame and Six Flags New England, this Sheraton hotel offers a perfect blend of relaxation and entertainment.

Book your stay now at the Monarch Sheraton for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, parking is USD 17 per day.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Location

Guest Reviews

7.6
Based on 286 reviews
Cleanliness: 7.28
Service: 8.05
Location: 8.09
Room Quality: 7.64
Amenities: 7.47
Value for Money: 7.03
Food and Beverage: 7.58
Overall Experience: 7.65
A
Abageal solo_traveller us
10
2026-08-10 via Nuitee
P
Piotr solo_traveller pl
3
2026-08-09 via Nuitee
D
David solo_traveller us
10
2026-08-03 via Nuitee
A
Alpha Photon solo_traveller us
9
Pros:

Location is good. Easy to access. Nice room and clean.

Cons:

Tried to use telephone in the room to check hotel's amenities, but it did not work.

2026-07-12 via Nuitee
G
Goodreau solo_traveller us
9
Great stay
Pros:

Staff at pucks in the mourning. THE BEST

Cons:

The carts for bringing in luggage

2026-06-26 via Nuitee
I
Isabellarousse solo_traveller ca
9
Pros:

Emplacement idéal pour les spectacles et concerts du Springfield Symphony Hall

Grande chambre et lit confortable

2026-06-20 via Nuitee
C
Clare couple ca
6
Very convenient location in downtown.
Pros:

Convenient location

Cons:

Room temperature control didn’t work well.
Bolt on door didn’t work.

2026-06-11 via Nuitee
E
Eric couple us
10
Great place to stay
Pros:

Location

Cons:

Front desk staff were a little snobbish

2026-06-05 via Nuitee
J
James couple us
5
Money making opportunity for the hotel with a side order of convention…
Pros:

Nice staff. Smiley and happy…

Cons:

Overpriced, location is away from transit in a neighborhood that goes home at night. I am disgusted to pay 20 dollars a night for parking at 250 per night; which considering how old and plain the room was takes nerve… There’s basically no way to get here without a car and then it’s extra.
Bad enough that the convention I attended arranged for a low budget breakfast buffet the didn’t even pull that off. The bread was still frozen in the middle. The scrambled eggs were unrecognizable. Crumbs of eggs. I’m guessing no eggs were lost in the process of making this breakfast. Then, they didn’t keep it up until the end of the time.

2026-06-03 via Nuitee
K
Karen couple us
3
Extremely disappointed had theee rooms and was never told about breakfast or any other amenities
Pros:

Staff was very nice and helpful

Cons:

Having to pay for parking is ridiculous. Could not use the lobby bathroom without having a key, made it a very uncomfortable experience. Understand that Springfield is a high crime area but to go to a Sheraton and made to feel unsafe was beyond unacceptable/. Sheratons are beautiful hotels and if the area is not safe there should have been security and to charge for parking was ridiculous.

2026-05-31 via Nuitee
K
Karen couple us
10
2026-05-28 via Nuitee
M
Mark solo_traveller us
10
2026-05-25 via Nuitee
L
Luis couple us
10
2026-05-25 via Nuitee
M
Matthew couple us
10
Great!
Pros:

The staff were all amazing. Front desk was pleasant and attentive. Also very knowledgeable about the area.

Cons:

N/A

2026-05-25 via Nuitee
A
Anibal extended_group br
7
2026-05-17 via Nuitee
S
Shateka solo_traveller us
5
Pros:

Staff were super friendly. Immaculate was awesome! Room was clean and bed was cozy! The elevators looked amazing very well polished!

Cons:

The rooms could definitely use an upgrade a more modern theme. Also breakfast should be included in your stay. Almost $400 for 1 night is wild.

2026-05-04 via Nuitee
K
Kenya couple us
8
2026-04-27 via Nuitee
D
Deidre solo_traveller us
9
Cons:

A bit pricey

2026-04-19 via Nuitee
A
Andrew solo_traveller us
7
2026-03-13 via Nuitee
W
whiting couple us
9
2026-03-09 via Nuitee