Hotel Palace Inn

Hotels
8.7 (950 reviews)
BOULEVARD BELISARIO DOMINGUEZ, KM. 1081 COL. JARDINES DE TUXTLA , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy rooms
Limited restaurant options

Categories

Cleanliness
8.23
Some reviews mention unclean floors and garbage under beds.
Service
9
Reviews highlight that staff is generally friendly, though some issues were noted.
Location
9.24
Multiple reviews praise the convenient location near shops and attractions.
Room Quality
8.19
Complaints about small beds and uncomfortable mattresses affect the rating.
Amenities
8.72
Pool area and dining options receive positive comments, although some amenities lack maintenance.
Value for Money
8.78
Guests feel that the price is reasonable for the quality received.
Food and Beverage
8.73
Feedback indicates the food quality is good but service timing can be slow.
Overall Experience
8.7
General consensus is positive despite some issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:59

Property Description

Luxurious Outdoor Pool
Hotel Palace Inn in Tuxtla Gutiérrez offers a lavish experience with its stunning outdoor swimming pool, perfect for relaxing under the sun.

Modern Amenities
Each room at Hotel Palace Inn is equipped with a flat-screen TV, air conditioning, and a desk, ensuring a comfortable and convenient stay for all guests.

Convenient Location
Located just a short distance from popular attractions like Sumidero Canyon and Galerias Plaza, Hotel Palace Inn provides easy access to the best of Tuxtla Gutiérrez.

Experience the ultimate blend of luxury and comfort at Hotel Palace Inn. Book your stay now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 950 reviews
Cleanliness: 8.23
Service: 9
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.78
Food and Beverage: 8.73
Overall Experience: 8.7
A
A Cunjama • solo_traveller • mx
10
Pros:

La limpieza de las instalaciones sin

Cons:

Sin comentarios

2026-06-22 • via Nuitee
C
Cinthia • extended_group • mx
9
Pros:

Cómodo para una noche

Cons:

Camas un poco incómodas pero cumple la función

2026-06-16 • via Nuitee
D
Dominguez • solo_traveller • mx
10
2026-06-15 • via Nuitee
H
Hernandez • solo_traveller • mx
9
2026-06-13 • via Nuitee
E
Edvin • extended_group • mx
2
el lugar es bonito que pena por el servicio
Pros:

la comida no es la mejor, el servicio en el desayuno es pésimo, pedí un café con leche,terminé mi café y luego llegó la leche, el segundo día, me pusieron leche fría en mi café , lo cual estaba helado, aparte que tardaron cerca de 10 minutos para traerlo, habiendo un termo con café preparado, con el argumento que tenían mucha gente , la intensión de ellos fué buena pero definitivamente les falta entrenamiento, no estan familiarizados con el servicio básico, pedí una cerveza en la piscina, y di propina por adelantado para incentivar pero mi cerveza nunca llegó tuve que ir por ella lo cual rompió mi relajación en la pisicina

Cons:

el servicio del desayuno, el servicio en la alberca, tuve que irme sin desayunar poque me dijeron que tenían mucha gente, por falta de personal para el rest de desayuno

2026-06-13 • via Nuitee
M
Maribel • solo_traveller • mx
10
2026-06-12 • via Nuitee
J
Jorge Antonio • solo_traveller • mx
8
Pros:

La alberca

Cons:

Que no te ayudan con el equipaje y no te llevan hasta tu habitación, las toallas en alberca debes pedirlas a recepción y te las dan con tu ine

2026-06-08 • via Nuitee
L
Landa Guzmán • solo_traveller • mx
8
Buena opción relación-precio
Pros:

El servicio de elevador

Cons:

Que la alberca no tenía nada de sombra

2026-06-06 • via Nuitee
D
Dominguez • solo_traveller • mx
10
2026-06-06 • via Nuitee
S
Salvador • solo_traveller • mx
8
Pros:

La ubicación del lugar

Cons:

Que habian hormigas en la habitación y el clima salpicaba a la cama.
De igual manera tenia una lampara fundida

2026-06-05 • via Nuitee
A
Adris • solo_traveller • mx
10
Pros:

Todo !!

Cons:

Todo es agradable

2026-06-05 • via Nuitee
V
Vazquez Vives • solo_traveller • mx
9
2026-06-05 • via Nuitee
H
Hr • solo_traveller • mx
8
2026-06-05 • via Nuitee
D
DANIEL • family_with_children • mx
9
Pros:

LA ALBERCA
LA UBICACION
LAS INSTALACIONES
LA COMIDA DEL RESTAURANTE ESTABA RICA

2026-06-02 • via Nuitee
L
Lucesita • solo_traveller • mx
9
Pros:

La alberca la ubicación

Cons:

Mi baño estaba mal el wc y no lo arreglaron

2026-06-01 • via Nuitee
C
Carlos Cesar • solo_traveller • mx
10
Estancia placentera
Pros:

La atención

Cons:

Que no tiene cafetera,

2026-06-01 • via Nuitee
M
Miguel • solo_traveller • mx
9
2026-05-30 • via Nuitee
P
PILAR • extended_group • mx
10
2026-05-26 • via Nuitee
P
Patricia • solo_traveller • mx
9
2026-05-25 • via Nuitee
M
Moguel • solo_traveller • mx
10
2026-05-24 • via Nuitee