Sheraton Westport Chalet Hotel St. Louis

Hotels
•
Marriott
7.8 (106 reviews)
191 Westport Plz, Maryland Heights, Missouri, 63146 , Maryland Heights , US
1-314-878-1500

listing image 1
Show all photos
Pets allowed

Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
See all facilities

Review Highlights

Pros:
Attentive staff
Great food
Nice pool
Cons:
Lingering cigarette smell

Categories

Cleanliness
6.7
The smell of cigarettes lingered in some areas of the hotel.
Service
8.2
Management and staff were attentive at all moments.
Location
8.2
Starbucks and a number of eateries are within walking distance.
Room Quality
7.7
The room was spacious and clean.
Amenities
8.2
The pool was very nice and the shuttle to the airport was a nice perk.
Value for Money
7.7
Highly recommended for the overall experience.
Food and Beverage
8.2
The food was great at the hotel.
Overall Experience
7.5
Overall, the experience was positive with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:57

Property Description

Recreational Amenities
Enjoy our fitness center and seasonal outdoor pool for leisure and relaxation.

Dining Options
Indulge in American cuisine at Lucerne Restaurant with a bar/lounge or opt for room service.

Convenience and Comfort
Stay connected with wireless internet, enjoy a restful sleep on a pillowtop bed, and relax in a deep soaking bathtub with designer toiletries.

Book your stay at Sheraton Westport Chalet Hotel St. Louis for a luxurious and convenient experience.

Important information:

  • The seasonal pool will be open from May to September.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pet max weight (per pet) in kg is 23

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 106 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.5
D
Don • partner
10
Pros:

From the time I arrived to the time I left management and staff were attentive at all moments . I will be back

2025-09-14 • via Nuitee
O
Omaira Monem • family_with_children
10
Pros:

The food was great at the hotel, and the staff made the experience 5 star! Highly recommended!

2025-09-14 • via Nuitee
T
Tiffany • family_with_children
8
Pros:

I traveled to St. Louis with my two kids (5 and 2 years old). At check in they booked a king bed though I requested 2 queens. They corrected this promptly for me. My kids and I enjoyed the pool which was very nice. The smell of cigarettes lingered in some areas of the hotel which was probably my only complaint. The shuttle to the airport was a very nice perk. The room was spacious and clean. Starbucks and a number of eateries are within walking distance. I plan to stay at the Sheraton again in the future whenever I am visiting my family there.

2025-07-29 • via Nuitee
P
Pamela • family
2
Pros:

Old rooms, property old, stains on comforter. Weeds and trash around pool. Towels were left all over the place, not maintained at all. No restaurant to speak of bar didn’t open until 4/5. No waters in sundries area never filled machine. Needs a complete revamp….

2025-06-23 • via Nuitee
A
Andrea
10
Pros:

Staff was friendly. Room was comfortable and clean. Pool was great!

2025-06-21 • via Nuitee
J
Jeffrey
10
Thumbs up in the remodeled rooms
Pros:

The remodeled room we stayed in was very nice. Loved the size of the bathroom.

2025-05-10 • via Nuitee
V
Verified traveler
10
Pros:

The cover we got for a friend to have was covered in mold on the inside. They refunded our money for that reason other than that very clean and no ther problems

2025-04-13 • via Nuitee
M
Masayuki
6
Pros:

The ceiling of my room had a trace of leaking, the elevator was very old. But the staff were friendly and polite. So if I rate the hotel with stars from 1 to 5, 2 for the property, 4 for the service.

2025-01-30 • via Nuitee
K
Kevin • partner
10
Pros:

I love this hotel! Stayed there many times.

2024-12-23 • via Nuitee
M
Meelan
2
Pros:

It is not more than a Motel , it has not been manaaged well the rooms are old , the lift is 1900 style and it looks shaddy . I would not recommend it for visit

2024-12-22 • via Nuitee
P
Pascha • family
6
Pros:

The check in process was easy enough and the staff was friendly. The property is an older hotel which explains the need for updating. The ballroom has beautiful chandeliers and they serve Starbucks coffee in the lobby area which was cool. The view from our room with a balcony overlooking the pool and nice pond would have been more enjoyable if it wasn’t closed or off limits. Overall the stay was just ok.

2024-11-17 • via Nuitee
T
Thomas • family
6
Pros:

Everywhere we walked in and out of the hotel smelled like weed smoke and hotel was dirty.

2024-11-11 • via Nuitee
R
Ron
2
Very disappointed
Pros:

The room was dirty. The room needed maintenance. The bathroom needed calking. The wall needed repair in multiple locations. The charging outlet was broken. The front entrance and patio were disgusting. We reserved a king room and they attempted to give us a full size bed.

2024-10-27 • via Nuitee
J
Jennifer
6
Pros:

Property is very nice , although my room was sub par, not very clean at all . The carpeted were extremely dirty , sticky . The bathrooms were ok . For the money I paid for one night , I don’t feel it was worth it .

2024-10-03 • via Nuitee
V
Vickie • family
10
Pros:

No pool for children it was drained

2024-09-18 • via Nuitee
D
Debbie • friends
10
Pros:

Everything was amazing. The staff went above and beyond. The room, pool and facilities were extremely clean. I’m ready to go back..

2024-08-22 • via Nuitee
J
Jamison • partner
10
Pros:

The stay was amazing!!!
We absolutely loved everything about our visit and will definitely be back!!!

2024-08-12 • via Nuitee
L
Laura
10
Pros:

Best staycation ever. The room was very comfortable and the staff are all amazing. Very courteous and helpful.

2024-07-28 • via Nuitee
K
Kristiann
10
Pros:

Really love beds

2024-07-21 • via Nuitee
A
Amy
10
Pros:

Great pool

2024-07-07 • via Nuitee