Sheraton Oceanfront Hotel

Very clean, light/airy vibe.

Staff was friendly and the room was clean and the views were amazing

The building was nice.

We had originally booked four nights but immediately checked out after the first. I stay at Marriott a lot and am a Titanium Elite member but we moved to the Hilton down the street! We got in late from our flight and weren't greeted at all by the front desk, they just looked up at us when we walked in and said, "yeah?" then the room we got to the whole floor and room smelled strongly of smoke; when I asked if they could move us they said "No, but hopefully someone can clean tomorrow and it will get better.." THEN we were woken up at 1:30a from the room beside ours blasting music - we called the front desk and they said "Thanks for telling us" but nothing happened, we messaged the desk again 2am and they replied at 7:30am asking if it had stopped.. There was never a point where anywhere apologized for the inconvenience or issues or even seemed to care that we cut our visit short by 3 nights. At check out the young lady said she would make a note for their manager to follow up but still no outreach from anyone. Incredibly disappointed. If you're going to Virginia Beach, PICK A DIFFERENT HOTEL!

Cleanliness

Walked in, saw we were put in an adjoining room, and it was just us, we didn't need to be joined rooms with anyone. The adjoining room door was flimsy. It was deadbolted and had dead bolt access on either end of the door with a very flimsy chain lock on the top of the door. The stranger next to us, if they wanted, could have undone the dead bolt, pulled the door open and looked right inside our room and there was nothing we could have done about that other than barricading that door shut by moving the dresser in front of the door. We took one look at that and stayed long enough in the room to cancel our booking and book somewhere else. Survey of the room, it was extremely unclean. The bathtub looked like it hadn't been scrubbed in years. The betting was extremely thin and matted from the inside. Like when down gets matted into clumps. I wish I had checked reviews of this place before booking. Lesson learned.

Great location
Clean

Everything

We stayed at the Sheraton during the Cheerleading competition and it was the worst stay ever. We booked a king room with sofa bed and i messaged the hotel earlier in the day to make sure the sofa bed was going to be made ahead of time as we knew we will be arriving late so we did not want to have to wait. We arrived at the hotel around 9pm and the welcome was not there. the staff was not happy to be there. Got my key with pretty much no acknowledge from the agent whatsoever. We got to the room to realize it was king bed only. We had t go back to the desk waiting for the elevators forever as only one was working. Explained the situation to the second female agent. No apology at all, she took a phone call while she was with us, talking to her friend in front of us. A lady was net to us and she has been waiting for 30 minutes to get sheet for her sofa bed and when she explained it to the agent, no apology either, it was pretty much the attitude of it is what it is. We saw one of the housekeeper in the lobby so since our sofas was not made per our request, we also grab sheets form the lobby, so embarrassing! The room was ok.
On the second day, we decided to use the restaurant to have dinner and to our surprise there was no menu available for dinner only the bar menu with only one person working at the bar. I do have to say that the lady was great and very attentive to us. She was the only one we had interaction with that was actually nice.

We also had issue with the parking as when we left the hotel that day, we had to double pay because the guestroom key did not work.

Improvement on the service and friendliness is definitely a must at this hotel. It was a busy week end for us and dealing with people like this was not helpful. It does not seem that anyone is happy to work there.

My overall stay was good & I had a room with a great view of the beach. The breakfast is pretty basic, but the staff were very attentive & friendly.

Some little things to note were things like the missing baseboard trim in 304 (it just isn’t a good look). On my 2nd morning of my stay I actually timed how long it took for the shower to warm up which was a little over 8 minutes. Starting out it isn’t ice cold, but it certainly isn’t anywhere near warm. Then once it did heat up, you don’t get to enjoy the hot water for more than 7-10 minutes because then it start running out of hot water. So if you enjoy taking a nice long relaxing hot shower, you’re going to be out of luck (at least in the room I was in).

The loose or broken TP roll holder in the bathroom. The loose or broken bathroom faucet head. These things along with the missing baseboard just give the impression that there isn’t much attention to detail & kind of comes off as cheap.

These are just small things & certainly didn’t ruin my stay. But even the small things contribute to a customer’s impression of the establishment.