Papagayo Hotel Boutique

Hotels
6.3 (106 reviews)
Avenida 15 norte entre calles 4 y 6 #154 Colonia Centro , Playa del Carmen , mx

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Convenient location
Good value
Cons:
Very small room
Noise disturbances
Lack of proper stocking

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
4
Mixed reviews on service quality; some guests had complaints about wait times and lack of proper stocking.
Location
7.5
Convenient location close to restaurants and the beach.
Room Quality
2.5
Very small room size and noise disturbances from a neighboring bar affected guests' sleep quality.
Amenities
5
Limited amenities mentioned, with noise disturbances impacting the overall experience.
Value for Money
5
Mixed reviews on value for money, with some guests mentioning good value while others felt it was not justified.
Food and Beverage
2
Issues with loud music from neighboring bar affecting the dining experience and room stocking.
Overall Experience
3
Overall poor experience due to noise disturbances, small room size, and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-09 01:16

Property Description

Luxurious Accommodation
Papagayo Hotel Boutique, a 5-star hotel in Playa del Carmen, offers air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms. Some rooms even feature fully equipped kitchens for added convenience.

Convenient Location
Centrally located just 400 meters from Playa del Carmen Beach, this hotel is perfect for beach lovers and those wanting to explore the city. Nearby attractions include Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Exceptional Service
The hotel provides a tour desk, luggage storage, and a shared lounge for guests' comfort. The multilingual staff at the reception are always available to assist you during your stay.

Book your stay at Papagayo Hotel Boutique for a luxurious and convenient experience in Playa del Carmen!

Important information:

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Property does not accept any credit or debit cards.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 106 reviews
Cleanliness: 7.5
Service: 4
Location: 7.5
Room Quality: 2.5
Amenities: 5
Value for Money: 5
Food and Beverage: 2
Overall Experience: 3
M
Michelle L friends
10
Pros:

For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!

2025-02-09 via Nuitee
B
Benoit family
6
Pros:

Lits tres confortable avec un personnel tres sympa. A quel que pas de tout resto,plage ect...

2025-02-07 via Nuitee
E
edward keith
10
Convenient and economical
Pros:

Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night

2025-02-05 via Nuitee
A
Armando
6
Pros:

La habitacion se veia sucia y lo peor es que segun cambiaron sabanas y habia una cucaracha entre las sabanas

2025-02-01 via Nuitee
R
Rogelio Aldair partner
10
Pros:

Perfecto

2025-01-31 via Nuitee
A
Andrea
8
Pros:

Der Empfang und die Zuvorkommenheit ist wirklich super.
Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist.
Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind.
Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden.
Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert.
Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.

2025-01-25 via Nuitee
Y
Yesenia
8
Pros:

Personal amable, una buena opcion solo para quedarte a dormir y pasar el dia fuera turistiando.

2025-01-16 via Nuitee
B
Bricia
10
Great customer service
Pros:

It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.

2025-01-10 via Nuitee
A
AidaAlejandra partner
6
Pros:

They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service

2025-01-04 via Nuitee
G
Guillermo Antonio
10
Excelente ubicación
Pros:

La habitación muy limpia, el personal muy amable, excelente ubicación, internet privado.

2025-01-01 via Nuitee
S
Salvador family
6
Pros:

Doesn't have hot water, needs maintenance

2024-12-30 via Nuitee
B
Benoit partner
2
Pros:

Je n ai pas obtenu ce que j ai loué, j ai dû donné un supplément pour avoir frigo,cafetière, ect.
De plus aucune eau chaude et après 6 jours plus d eau du tout, j ai changé d hôtel sans remboursement.

2024-12-27 via Nuitee
J
JOSE
2
Pros:

Desde que llegue hubo problemas CON AGUA CALIENTE Y CON EL WC PEDÍ ME CAMBIARAN DE HABITACIÓN. Y NUNCA HICIERON CASO. PEDÍ DEVOLUCIÓN DE MI DINERO PARA CAMBIAR DE HOTEL Y CINICAMENTE EL ENCARGADO ME DIJO QUE "NO" Y QUE LO ARREGLARA CON EXPEDIA. DESAFORTUNADAMENTE TENGO QUE ***NO RECOMENDAR ESTE HOTEL EN ESTA OCASIO *** HA SIDO LA PEOR ESTANCIA EN MIS VIAJES ***LO BARATO SALE CARO*** AUNQUE LA VERDAD NO ES TQN BARATO PARA EL. PÉSIMO SERVICIO. NO LO RECOMIE DO

2024-12-20 via Nuitee
J
Joseph family
6
Pros:

The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.

2024-12-03 via Nuitee
M
Mario Otilio family
10
Pros:

Seguridad al ingresar y salir del hotel para menores de edad

2024-12-02 via Nuitee
C
christopher
4
Pros:

No hot water

2024-11-29 via Nuitee
L
Laura Selene family
8
Pros:

Excelente opcion solo para dormir ya que la iluminación del hotel es oscura.

2024-11-27 via Nuitee
G
GICELA family
2
Pros:

La habitación olia a humedad, habia hongo y cucarachas solo pasamos una noche

2024-11-24 via Nuitee
C
Cristhian Alan Gomez family
2
Pros:

Literalmente había una gran cucaracha muerta en el baño apenas abrir la puerta (tengo foto), moho negro en el techo, olor fuerte a insecticida que duro los 3 días que estuve, manijas de las oxidadas y en mal estado (cada 3-4 usos se trababan y te quedabas atrapado), el “servicio de limpieza” solo tendió las mismas sabanas 1 vez, pero entro 3 veces a husmear en las maletas porque no hicieron mas que cambiarlas de lugar, dejaron las ventanas abiertas sin cortina para que todos vieran nuestras pertenencias en un intento de ventilar el terrible olor a humedad e insecticida, ni siquiera reemplazaron el papel de baño que se había acabado, el “estacionamiento” era un terreno cruzando la calle con basura y sin ninguna señalización, el trato fue amable pero la experiencia terrible.

2024-11-24 via Nuitee
I
Isabel family
2
Pros:

Es un hotel viejo qué huele a humedad horrible... No limpian los baños están tapados... Las camas llenas de arena.. No dejan papel de baño y lo más importante el aire acondicionado no sirve. Es realmente triste llegar a ese lugar tan feo y mal oliente

2024-11-15 via Nuitee