Candlewood Suites Roanoke Airport by IHG

Hotels
•
IHG
7.6 (73 reviews)
3315 Ordway Drive, Roanoke, Virginia, 24017 , Roanoke , US
1-540-3624500

listing image 1
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Pets allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Elevator
Fitness facilities
Breakfast available (surcharge)
Smoke-free property

Review Highlights

Pros:
Pleasant staff
Clean room
Cons:
Limited towels
Ventilation issues in bathroom

Categories

Cleanliness
6.78
The room was clean, but there were only 2 towels and face cloths, which caused inconvenience.
Service
8.27
The staff was very pleasant and accommodating, making personal calls to assist with room needs.
Location
8.27
Standard quality for this hotel tier.
Room Quality
7.28
The room met basic expectations but had issues with bathroom ventilation.
Amenities
7.28
Limited towels were an issue; additional amenities were average.
Value for Money
7.28
Standard quality for this hotel tier.
Food and Beverage
8.27
Standard quality for this hotel tier.
Overall Experience
7.37
Overall nice experience with pleasant staff, despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Welcome to Candlewood Suites Roanoke Airport by IHG, where comfort meets convenience in the heart of Roanoke!

Recreation & Fitness
Stay active with our well-equipped fitness center, perfect for maintaining your workout routine while traveling.

Home Away From Home
Our 73 spacious guestrooms feature fully equipped kitchens, allowing you to enjoy home-cooked meals. Enjoy modern amenities including complimentary Wi-Fi and flat-screen televisions for your entertainment.

Business Friendly
Whether you're traveling for work or leisure, our 24-hour business center ensures you're always prepared. With a dedicated front desk and laundry facilities, we take care of your needs around the clock.

Explore the nearby attractions including Valley View Mall and Regal Valley View Grande. Don't wait—secure your stay at Candlewood Suites today!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 73 reviews
Cleanliness: 6.78
Service: 8.27
Location: 8.27
Room Quality: 7.28
Amenities: 7.28
Value for Money: 7.28
Food and Beverage: 8.27
Overall Experience: 7.37
L
Leeane • couple • us
9
Will book the same place again every time I go to roanoke Virginia
Pros:

Convenience close to my family

Cons:

Great price

2026-05-08 • via Nuitee
K
kenneth • extended_group • us
10
Perfect accommodation for a trip,
Pros:

Property was conveniently located; staff at check-in and the restaurant exceeded expectations.

Cons:

N/A

2026-04-28 • via Nuitee
R
Russell • family_with_children • us
8
Nice
Pros:

It felt comfortable

Cons:

Everything was fine

2026-04-10 • via Nuitee
D
Donald • solo_traveller • us
9
Nice hotel.
Pros:

The bar! Really good atmosphere

Cons:

N/a

2026-04-09 • via Nuitee
D
Dominique • couple • us
10
Would stay again if ever in Roanoke.
Pros:

Very nice, modern and family friendly.

Cons:

Room was clean and presented nicely, however rooms could use a deep clean at least one a month the bathroom corners on the floor and behind the bathroom could’ve been cleaners better asked front desk and they cleaned it with no issues.

2026-03-23 • via Nuitee
E
Elsa • couple • us
10
2026-03-15 • via Nuitee
P
Paul • family_with_children • us
5
Everything was wonderful about this property with the exception of the breakfast staff.
Cons:

The breakfast staff was exceptionally rude. Acted like it was just coming out of his pockets.

2026-03-08 • via Nuitee
M
Matthew • solo_traveller • us
9
Overall was pretty good
Pros:

Great location, modern rooms and everything worked well.

Cons:

Breakfast did not have any bacon on the second day.

2026-03-07 • via Nuitee
T
Trip442624 • Family
10
Nice you won’t be disappointed
Pros:

Location was great, atmosphere was good, rooms were very clean and large, great value for the money, very clean, great service our only downside was that there was no free breakfast you had to pay $10

2026-03-03 • via Tripadvisor
T
TURNER • couple • us
10
2026-02-27 • via Nuitee
J
Jerry • solo_traveller • us
6
Just an ok place.
Pros:

Location was good for what I had scheduled in the area.

Cons:

Restaurant was not open one day as it was schedule. Next day was open but had almost no food. Hallways and elevator was dirty. Shirt staffed but the one front desk gentleman was amazing and staff at restaurant was amazing even with all the complaints he was fielding, he handles himself well.

2026-02-08 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-01-19 • via Nuitee
J
Juliet • family_with_children • us
7
2026-01-19 • via Nuitee
C
Colleen • family_with_children • us
7
I had a good stay
Pros:

Great area with the convenience of having restaurants in close proximity. Staff pleasant.

Cons:

More towels in pool area.

2026-01-19 • via Nuitee
S
Sherry • couple • us
8
2026-01-19 • via Nuitee
K
Kathleen • extended_group • us
10
Overall, the day was very amazing. I will definitely stay here again. Staff was great.
Pros:

Hotel was very comfy and clean. Beds were super comfy and good quality even though you’re right next to the airport we heard nothing on the lower level.

Cons:

Even though the bathroom was clean, I feel like it could’ve been a bit more cleaner.

2026-01-19 • via Nuitee
J
JAIME • solo_traveller • us
10
2026-01-05 • via Nuitee
J
Jason • family_with_children • us
1
Pros:

Not much.. cold breakfast.. still have not got my deposit

Cons:

Still have not got my deposit. Cold breakfast..bar not replenished
.extra deposit required at check in, without any notifications

2025-12-31 • via Nuitee
A
Andres • family_with_children • us
10
Pros:

El hotel estaba super limpio buen servicio

Cons:

Todo estuvo bien

2025-12-29 • via Nuitee
A
Alexis • couple • us
8
2025-12-22 • via Nuitee