Sheraton New York Times Square Hotel

Hotels
•
Sheraton
7.6 (3798 reviews)
811 7th Avenue, 53rd Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Breakfast was lovely
Cons:
Long check-in lines
Elevator wait times

Categories

Cleanliness
7.18
Issues with clean water and overall upkeep mentioned.
Service
8.15
Service was slow and staff unresponsive at times.
Location
9.19
Central location highlighted as a plus.
Room Quality
7.64
Rooms were adequate but complaints about hot water and HVAC.
Amenities
7.67
Elevator issues and food offerings negatively mentioned.
Value for Money
6.63
Extra charges noted as unfair and contributed to poor value perception.
Food and Beverage
6.18
Negative comments about restaurant/bar service and quality.
Overall Experience
8.15
Accumulation of both good and bad experiences led to mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 18:02

Property Description

Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.

Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.

Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Following amenities are included in daily resort fee:
2 tickets per stay for Central Park Bike Rental (2 hour rental),
$30 F&B credit per day,
Premium WiFi,
Local and Long-distance calls.

All breakfast inclusive rates are for 2 adults maximum, any additional guests will be an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

  • Internet

    WiFi is available in all areas and costs USD 19.95 per 24 hours.

Location

Guest Reviews

7.6
Based on 3798 reviews
Cleanliness: 7.18
Service: 8.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 6.18
Overall Experience: 8.15
M
Merchain3200 • solo_traveller • us
9
Pros:

Nice hotel, great location, have breakfast/small store/ bar at facility, and friendly staff.

Cons:

Rooms are a little small, but they work

2026-04-11 • via Nuitee
G
Guven • solo_traveller • tr
8
Pros:

Reception gentelmen very helpfull

2026-04-11 • via Nuitee
A
Anthony • family_with_children • gy
10
2026-04-09 • via Nuitee
G
German • family_with_children • ar
4
Mala
Pros:

Buena ubicación.

Cons:

Éramos 4 huéspedes, con desayuno incluido, según reserva de Booking. Todos los días, en el desayunador, nos quisieron cobrar desayuno a 2 de los huéspedes, por ser esa la política del hotel…al ingresar, hicimos up grade de habitacion, a una habitación más grande y no cumplieron…

2026-04-09 • via Nuitee
N
Nicola • family_with_children • it
8
Vivere New York ad un passo dalla metro, Time Square e Central Park
Pros:

La correttezza dell'offerta proposta. Il preventivo è stato rispettato.
Le tasse cittadine sono state tramutate in un bonus giornaliero da spendere sia come colazione o alternativamente come noleggio bici. Ottimo

Cons:

La pulizia delle camere, specie nei cassetti è da migliorare, ma complessivamente la valutazione è positiva

2026-04-09 • via Nuitee
F
Francesco • couple • it
7
2026-04-09 • via Nuitee
S
Stefano • family_with_children • it
3
2026-04-08 • via Nuitee
E
Eduarda • couple • br
8
2026-04-07 • via Nuitee
C
Carlos Carbonell • family_with_children • pr
9
Pros:

Location. Breakfast credit. Mattress.

Cons:

Ok

2026-04-07 • via Nuitee
G
Guy • couple • gb
9
Really good location with friendly staff
Pros:

Location was great

Cons:

Organisation to get seated at breakfast could be better

2026-04-07 • via Nuitee
R
Rachael • couple • be
10
2026-04-06 • via Nuitee
R
Rachael • couple • be
10
2026-04-06 • via Nuitee
C
Carlos Carbonell • family_with_children • pr
10
Pros:

Location. Breakfast credit. Mattresses.

Cons:

Ok

2026-04-06 • via Nuitee
R
Rachael • solo_traveller • be
10
Cons:

The manager Jack swearing at staff in front of guests …

2026-04-06 • via Nuitee
S
Silga • couple • de
7
2026-04-06 • via Nuitee
C
Carlos Carbonell • family_with_children • pr
9
2026-04-05 • via Nuitee
C
Carlos • couple • us
8
2026-04-05 • via Nuitee
L
ludovic • couple • us
1
2026-03-28 • via Nuitee
S
Sofia • family_with_children • pt
10
2026-03-27 • via Nuitee
S
Sudhir Sunder • solo_traveller • in
9
Great location but extremely crowded.
Pros:

Room was good. Views were fine. Checkout was efficient.

Cons:

Check-in queues were 30 mins long. Elevators could take anywhere upto 15 minutes. Restaurant kitchen closed 30 mins before the scheduled close.

2026-03-25 • via Nuitee