Sheraton New York Times Square Hotel

Hotels
•
Sheraton
7.6 (4264 reviews)
811 7th Avenue, 53rd Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central location
Breakfast was lovely
Cons:
Long check-in lines
Elevator wait times

Categories

Cleanliness
7.18
Issues with clean water and overall upkeep mentioned.
Service
8.15
Service was slow and staff unresponsive at times.
Location
9.19
Central location highlighted as a plus.
Room Quality
7.64
Rooms were adequate but complaints about hot water and HVAC.
Amenities
7.67
Elevator issues and food offerings negatively mentioned.
Value for Money
6.63
Extra charges noted as unfair and contributed to poor value perception.
Food and Beverage
6.18
Negative comments about restaurant/bar service and quality.
Overall Experience
8.15
Accumulation of both good and bad experiences led to mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 18:02

Property Description

Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.

Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.

Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Following amenities are included in daily resort fee:
2 tickets per stay for Central Park Bike Rental (2 hour rental),
$30 F&B credit per day,
Premium WiFi,
Local and Long-distance calls.

All breakfast inclusive rates are for 2 adults maximum, any additional guests will be an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.6
Based on 4264 reviews
Cleanliness: 7.18
Service: 8.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 6.18
Overall Experience: 8.15
M
Matan • family_with_children • il
1
2026-10-17 • via Nuitee
T
Tuğrul • couple • tr
1
2026-10-17 • via Nuitee
G
Giedrius • couple • lt
8
2026-10-16 • via Nuitee
T
TARIQ • extended_group • us
1
2026-10-16 • via Nuitee
A
Aykut-Tülin • couple • tr
10
3-16 ekim 2026 tarihlerinde Sheraton Newyork otelinde ailecek konaklama yaptık, otel tüm ikonik mekanların merkezinde ne
Pros:

Konum olarak hereye yakın metro hemen otelden çıkınca

2026-10-16 • via Nuitee
K
Kris • couple • us
7
Nice visit to NYC
Pros:

great location, room was fine. It could have been cleaner but was not a mess. It was a typical small NYC hotel room. The on site Starbucks and included allowance was nice.

Cons:

The room could have been larger and associated parking less expensive. We went two blocks away and paid half of what we would have paid through the hotel. The check-in process was not wonderful. There was a line literally out the door.

2026-10-16 • via Nuitee
O
Oliveri • extended_group • it
1
Mai più allo Sheraton Times Square
Pros:

La posizione è eccezionale

Cons:

Gli ascensori sono pochi rispetto alla richiesta, e tocca fare 10-20 minuti per scendere o salire. Abbiamo prenotato una camera quadrupla con colazione inclusa, ma quando siamo arrivati in hotel ci hanno detto che solo 2 persone potevano usufruirne, quindi non abbiamo potuto fare colazione tutti insieme!! La cosa terribile però è stata che abbiamo pagato il soggiorno al momento della prenotazione, e poi quando siamo tornati dal soggiorno la struttura non ha tenuto conto del pagamento e ce lo ha riaddebitato (circa 2300 euro per 4 notti!!!!!) Dopo 1 settimana attendo ancora il rimborso.....

2026-10-16 • via Nuitee
L
Liam • solo_traveller • gb
5
Average but not sure worth the money
Pros:

Location

Cons:

Very dated. Extremely busy long wait for breakfast due to queues and not very good menu considering price.

Also I could could not call reception for room service due to broken phone.

2026-10-16 • via Nuitee
J
Juliana • family_with_children • co
5
Malita
Pros:

Las habitaciones estaban sucias

Cons:

No le gustó para lo que se pagó

2026-10-15 • via Nuitee
C
Carlos Evando • family_with_children • ec
7
Aspecto altamente positivo: localização
Pros:

Localização

Cons:

Muito cheia, café da manhã não incluído, tudo muito caro

2026-10-15 • via Nuitee
J
Juliana • family_with_children • co
5
2026-10-15 • via Nuitee
T
TARIQ • extended_group • us
1
2026-10-15 • via Nuitee
L
Lillian • extended_group • us
5
Not worth the price paid
Pros:

The location was great. The bed was very comfortable.

Cons:

The room wasn't cleaned properly, there was hair in the bathroom. The hotel didn't have face cloths and when requested, I received another set of hand towels. The room had a tiny refrigerator almost the size of a cooler. There was only one working elevator for the wing I was assigned. We paid for the breakfast and we waited about 20 minutes to get seated. Definitely overpriced with all these discrepancies, I thought I was staying at a low rated hotel.

2026-10-15 • via Nuitee
A
Adriana • solo_traveller • pr
10
2026-10-14 • via Nuitee
S
Sandra • couple • co
7
2026-10-13 • via Nuitee
S
Soyeon • solo_traveller • kr
9
2026-10-13 • via Nuitee
P
Pablo • family_with_children • us
1
Muy mala relacion calidad-precio.
Pros:

Ubicacion.

Cons:

Personal del check-in muy poco amable.
No tenian lista la habitacion, y veniamos de un vuelo atrasado, llegamos pasadas las 9 PM, y no tenian habitacion para nosotros.
Nos hihicieron pagar un fee de $70 que ya habia sido pagado a Booking.com. Nunca devolvieron ese dinero, ni el hotel ni Booking. com. Pesimo.

2026-10-13 • via Nuitee
O
Osman • couple • tr
10
Güzel
Pros:

Konum

Cons:

Çekinde çok yogunluk var

2026-10-13 • via Nuitee
P
Peter • solo_traveller • us
1
2026-10-12 • via Nuitee
M
Michael • solo_traveller • us
8
everything fine and no problems
Pros:

staff help

2026-10-12 • via Nuitee