Sheraton New York Times Square Hotel

Hotels
Sheraton
7.6 (4122 reviews)
811 7th Avenue, 53rd Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central location
Breakfast was lovely
Cons:
Long check-in lines
Elevator wait times

Categories

Cleanliness
7.18
Issues with clean water and overall upkeep mentioned.
Service
8.15
Service was slow and staff unresponsive at times.
Location
9.19
Central location highlighted as a plus.
Room Quality
7.64
Rooms were adequate but complaints about hot water and HVAC.
Amenities
7.67
Elevator issues and food offerings negatively mentioned.
Value for Money
6.63
Extra charges noted as unfair and contributed to poor value perception.
Food and Beverage
6.18
Negative comments about restaurant/bar service and quality.
Overall Experience
8.15
Accumulation of both good and bad experiences led to mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 18:02

Property Description

Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.

Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.

Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Following amenities are included in daily resort fee:
2 tickets per stay for Central Park Bike Rental (2 hour rental),
$30 F&B credit per day,
Premium WiFi,
Local and Long-distance calls.

All breakfast inclusive rates are for 2 adults maximum, any additional guests will be an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

  • Internet

    WiFi is available in all areas and costs USD 19.95 per 24 hours.

Location

Guest Reviews

7.6
Based on 4122 reviews
Cleanliness: 7.18
Service: 8.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 6.18
Overall Experience: 8.15
P
paul couple de
7
Ging
Pros:

Super lage

Cons:

Frühstück lange Warteschlange
Kein frisches Omeletz

2026-07-18 via Nuitee
S
steve extended_group gb
9
All good thanks
Pros:

Great location

Cons:

Small room

2026-07-18 via Nuitee
A
Amina couple bh
9
Cons:

They took from us more money and they didn’t returned back more then we pay at the booking 30 bd

2026-07-17 via Nuitee
C
Claire family_with_children gb
10
2026-07-17 via Nuitee
L
Lisa couple us
1
Hotel From Hell
Pros:

the property was 1 block from Times Square

Cons:

Horrible check in process. Was told my room was ready but I could not check in until 4:00pm. I was willing to pay another day to check in early. Told no. Waited in a line (spanning the entire length of the property)for over 30 minutes because everyone was told to check in at four. 2 hand towels ONLY in the room, no blankets, 1/2 roll of toilet paper, broken air conditioning, HAD TO REQUEST these BASIC items. The blankets brought were actually mattress pads. Bed was low because it was a box spring and one of those memory foam egg carton toppers…. no discernible mattress!!! I was charged $150 TWICE as a deposit and am STILL fighting to get that money back.

2026-07-17 via Nuitee
S
Stefano extended_group ch
7
Pros:

La posizione

Cons:

Al momento del check in hanno bloccato una cifra superiore al prezzo stabilito di 609 dollari. Inoltre chi mi ha fatto il check in insisteva sul fatto che ci fosse da pagare 35 dollari al giorno e lo ti davano un pass per visitare le attrazione e un. Vai ger di 35 dollari da spendere al ristorante ed era obbligatorio .
Solo chiamando il manager di e chiarito che questi 35 dollari giornalieri erano già compresi nel pagamento previsto. Peccato che nella riservazione non si pallasse di questo vauxher gompreso.
Ma se io non mi fossi accorto me lo avrebbero fatturato lo stesso …

2026-07-16 via Nuitee
V
Vaidya solo_traveller in
3
2026-07-16 via Nuitee
G
Gregory couple us
9
Will be staying here again. Loved the overall amenities and staff
Pros:

Great location. Great staff. Was a little crowded because of the concert and FIFA activities, but overall enjoyed my stay.

Cons:

N/A

2026-07-16 via Nuitee
S
Sultan couple sa
3
Na
Pros:

Location only

Cons:

The amenities and facilities and how old is everything. The staff, everything, i had three transactions on destination fees still pending

2026-07-15 via Nuitee
P
Plamen family_with_children be
9
2026-07-15 via Nuitee
C
cansu couple tr
10
2026-07-15 via Nuitee
Z
Zoila family_with_children us
9
Pros:

all

2026-07-14 via Nuitee
K
Kelly couple us
5
Good location, but not upscale by any means
Pros:

Location

Cons:

Slow check in. Took almost an hour. Line was out of the door. Needs maintenance/upkeep. Having a microwave in the main hallway on the floor is just plain tacky.

2026-07-14 via Nuitee
L
LIANE solo_traveller br
10
2026-07-14 via Nuitee
A
Agueda family_with_children us
5
2026-07-13 via Nuitee
M
Malik Ahmed Saeed solo_traveller pk
8
Pros:

A really good experience.

2026-07-13 via Nuitee
R
Richard extended_group us
8
Cons:

Coffee shop was a bit chaotic in the morning. Signage may be needed to make it flow better. For night time, I was told by friends that the servers were kind of rude when ordering to go...perhaps it was a fluke.

2026-07-13 via Nuitee
R
Ramos extended_group br
10
Perfeita, voltarei sempre
Pros:

Excelente

Cons:

Tudo

2026-07-13 via Nuitee
D
Delisha couple gb
10
2026-07-12 via Nuitee
S
Sharon couple us
10
N-a
Pros:

Great location

Cons:

N/a

2026-07-12 via Nuitee