Sheraton New York Times Square Hotel

Hotels
Sheraton
7.6 (4217 reviews)
811 7th Avenue, 53rd Street , New York , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central location
Breakfast was lovely
Cons:
Long check-in lines
Elevator wait times

Categories

Cleanliness
7.18
Issues with clean water and overall upkeep mentioned.
Service
8.15
Service was slow and staff unresponsive at times.
Location
9.19
Central location highlighted as a plus.
Room Quality
7.64
Rooms were adequate but complaints about hot water and HVAC.
Amenities
7.67
Elevator issues and food offerings negatively mentioned.
Value for Money
6.63
Extra charges noted as unfair and contributed to poor value perception.
Food and Beverage
6.18
Negative comments about restaurant/bar service and quality.
Overall Experience
8.15
Accumulation of both good and bad experiences led to mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 18:02

Property Description

Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.

Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.

Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Following amenities are included in daily resort fee:
2 tickets per stay for Central Park Bike Rental (2 hour rental),
$30 F&B credit per day,
Premium WiFi,
Local and Long-distance calls.

All breakfast inclusive rates are for 2 adults maximum, any additional guests will be an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.6
Based on 4217 reviews
Cleanliness: 7.18
Service: 8.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 6.18
Overall Experience: 8.15
O
Oscar Rodrigo solo_traveller mx
9
Pros:

La ubicación y el servicio del personal al

Cons:

El baño se veía ya ya necesita remodelación

2026-08-09 via Nuitee
A
Angel family_with_children us
7
Fair Hotel but a Good Location
Pros:

The hotel is a great location close to central park and a short walk to the center of times square.

Cons:

The room was okay for the price. The mini fridge was on the floor, some of the electric plug ins were hanging out of the wall, and the shower handle detached just from wall just by bumping into it. We were a party of 3 and the hotel had a $35 food voucher that was a “use or lose” situation but you can only use it for the hotel breakfast restaurant that was nearly $60pp or the coffee place/hotel bar restaurant at night. You do get some free water bottle vouchers to use at the gift shop so that was a plus. We were on a pretty high floor but the rooms could certainly use a little updating.

2026-08-08 via Nuitee
M
Mariane family_with_children br
8
Boa, mas pode melhorar!
Pros:

Gostei muito do tamanho do quarto, o café da manhã bem completo e o hotel uma localização boa.

Cons:

Não gostei da demora dos elevadores, tinha dias que eu ficava uns 30/40 minutos esperando o elevador, também o café em um espaço muito pequeno para o tamanho de hóspedes.

2026-08-07 via Nuitee
E
Ezgi couple tr
9
Tekrar geleceğim özellikle müzikal izlemek isteyenler için müthiş konum
Pros:

Gary gary gary müthişti
Kahvaltı harika french tostu ve belçika waffle için bile tekrar konaklayacağım kahvaltıdaki meyve çeşitleri ve servis çok iyidi

Cons:

Asansör sorunu vardı ama öyle yorumlarda abartıldığı gibi değildi

2026-08-07 via Nuitee
C
Cristobal extended_group cl
8
Excelente ubicación, ya es hora de una remodelación
Pros:

La ubicación

Cons:

La atención

2026-08-06 via Nuitee
L
Laurie extended_group us
3
No what I had hoped for
Pros:

Liked the hotel location and lobby was fabulous

Cons:

Room was not as expected. Water spilled on bedding prior to check in and made wet. Had to call at night to have it resolved. Shower curtain left in sink. Housekeeping didn’t service room u til very late evening. Coffee maker had no plug to use except on widow ledge. Hair dryer balanced on knob in bathroom near open shower, no GFI in sight, locks on doors recently upgraded but appeared to keep us locked in until security came - said they’re new and someone should have told us. Never received the destination things that I had to pay for and no refund - said there was no destination charge on the room.

2026-08-06 via Nuitee
M
Mary Aileen couple au
9
2026-08-06 via Nuitee
A
Adeel family_with_children pk
9
2026-08-06 via Nuitee
G
Gagik family_with_children am
1
Somebody say BONVOY to call back thear licence as it is shame that there is writen BONVOY
Pros:

It is not hotel, it is misunderstood, you must fight for breakfast, stuff didn't understand.
Don't take beakfast included version as they will charge for it later again and they don't care you paid or not.

Cons:

If shortly don't stop hear, better pay litel more go to oter hotel.

2026-08-05 via Nuitee
영하 couple kr
1
2026-08-05 via Nuitee
P
Pamela couple us
10
Excellent stay, excellent staff, great stay, would definitely stay again.
Pros:

I liked the convenience, the room, the Staff, and the amenities.

Cons:

The only negative was there was no refrigerator in the room but it wasn’t a deal breaker because my stay was only one night.

2026-08-05 via Nuitee
J
Junior Damin extended_group br
1
Cons:

Nao fui informado sobre a taxa diárias de 38 dólares.

2026-08-04 via Nuitee
A
Andres couple cl
8
2026-08-04 via Nuitee
C
Camilo couple do
1
Sad
Cons:

The hotel is old and outdated, the lobby is crazy feels like a market ,the vendors outside on the sidewalk, we use to stay at this hotel years ago and is is sad to see what has become of it

2026-08-04 via Nuitee
A
Aristides family_with_children ar
5
Tengo que decir 2 cosas malísimas!!! Te dan desayuno solo para 2 personas y que hay mucha mucha gente
Pros:

Si

Cons:

La comodidad

2026-08-04 via Nuitee
A
aabnmo couple br
8
sirvam o cafe na mesa
Pros:

o Café da manha sempre tinha muita fila , e tudo muito embalado , nada muito fresquinho
As vezes por causa dafila deixamos de tomar cafe´

2026-08-04 via Nuitee
P
Patrik family_with_children se
6
2026-08-04 via Nuitee
S
Sara couple ca
3
2026-08-04 via Nuitee
E
erdemir couple tr
8
2026-08-04 via Nuitee
F
Fernando family_with_children do
10
2026-08-04 via Nuitee