Sheraton New York Times Square Hotel

Hotels
•
Sheraton
7.6 (3714 reviews)
811 7th Avenue, 53rd Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Breakfast was lovely
Cons:
Long check-in lines
Elevator wait times

Categories

Cleanliness
7.18
Issues with clean water and overall upkeep mentioned.
Service
8.15
Service was slow and staff unresponsive at times.
Location
9.19
Central location highlighted as a plus.
Room Quality
7.64
Rooms were adequate but complaints about hot water and HVAC.
Amenities
7.67
Elevator issues and food offerings negatively mentioned.
Value for Money
6.63
Extra charges noted as unfair and contributed to poor value perception.
Food and Beverage
6.18
Negative comments about restaurant/bar service and quality.
Overall Experience
8.15
Accumulation of both good and bad experiences led to mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 18:02

Property Description

Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.

Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.

Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Following amenities are included in daily resort fee:
2 tickets per stay for Central Park Bike Rental (2 hour rental),
$30 F&B credit per day,
Premium WiFi,
Local and Long-distance calls.

All breakfast inclusive rates are for 2 adults maximum, any additional guests will be an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

  • Internet

    WiFi is available in all areas and costs USD 19.95 per 24 hours.

Location

Guest Reviews

7.6
Based on 3714 reviews
Cleanliness: 7.18
Service: 8.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 6.18
Overall Experience: 8.15
D
DANIEL • solo_traveller • br
6
2026-02-14 • via Nuitee
D
Dawn • couple • us
10
2026-02-14 • via Nuitee
G
Gisele Paola • family_with_children • ar
9
Pros:

No había

Cons:

Nada

2026-02-13 • via Nuitee
E
Edi • couple • br
1
Decepção, nem sempre a marca reflete a qualidade do produto
Pros:

A localização era boa

Cons:

Atendimento, elevador, o ralo do banheiro estava entupido e chamei várias vezes a manutenção e ninguém apareceu. Reclamei no hotel e a única reposta foi lamentamos por isso.
Acho que tem hotéis próximos com menos glamour mas com muito mais qualidade

2026-02-13 • via Nuitee
C
captain • family_with_children • dk
4
Pros:

Placering

Cons:

Rod med indcheckning, meget slidt. Dårligt udvalg samt åbningstider. Ingen atmosfærer i bar områder. Koldt.

2026-02-13 • via Nuitee
P
Philip • family_with_children • us
8
Great value. Please work on the elevators
Pros:

Location is convenient to all mid-town activity

Cons:

The elevators were not all working and it created long waits in the lobby. Only two elevators working is not enough.

2026-02-12 • via Nuitee
A
Aj Nayak • solo_traveller • gb
5
Good location. Nice mattress
Pros:

Location Location Location. I would rate it highly just for this

Cons:

For the money I paid, the rooms were not unto the mark and felt cramped despite being on the higher floors

2026-02-10 • via Nuitee
P
Priscila • solo_traveller • br
7
Se não fosse pela limpeza bem ruim do quarto, valeria a pena o preço que cobram
Pros:

A cama é muito confortável, o banheiro bastante espaçoso

Cons:

Muita sujeira! Muito pó! Gavetas cheias de poeira!!
Tb pedi um cobertor que estou esperando até hj ele chegar

2026-02-10 • via Nuitee
S
susan • couple • us
3
Great location but I would not stay there again.
Pros:

The location was great. Room was generally clean and the bed was comfortable

Cons:

We walked in to the room with a huge cockroach in the sink. Getting up and down from the lobby to the room was painful, there were 3 elevators that served our room and they were all out of service so we had to use the one freight elevator that worked. Being on the 23rd floor this often took 10 to 15 minutes. The elevators were not working all weekend. In addition the water in the shower was tepid, not hot. Generally the building was shabby. The front doors weren't operating properly either.

2026-02-09 • via Nuitee
S
susan • couple • us
4
Frustrating. Will not stay there again
Pros:

Location was great

Cons:

The elevators were not working the whole time we were there. We were forced to use the service elevator and easily took us 10 to 15 minutes to get up and down from our room. The water was only warm, no hot shower to be had. Generally clean but shabby.

2026-02-08 • via Nuitee
I
Ivona • family_with_children • au
1
2026-01-31 • via Nuitee
A
Angie • family_with_children • us
9
2026-01-31 • via Nuitee
J
Julia • couple • br
4
Não recomendo ficar
Pros:

O quarto em si é bom!

Cons:

Funcionários mal educados! ATENÇÃO: o hotel cobra uma taxa de 35 DÓLARES por dia, não tem essa informação em nenhum lugar!! Eles simplesmente avisam no check e você é obrigado a pagar! Para guarda mala tem que guardar também!
Os funcionários não fazem a menor questão de te ajudar, foi super estressante o check in!!
Elevadores velhos e os funcionários não passam as mínimas informações!

2026-01-31 • via Nuitee
M
Moneeb • extended_group • de
10
Ein sehr komfortabler und hochwertiger Aufenthalt in einem modernen Studio mit hervorragender Lage,
Pros:

Das Studio war modern, stilvoll und sehr hochwertig ausgestattet, sodass man sich sofort wohlgefühlt hat. Besonders gefallen haben mir das große King Size Bett, die voll ausgestattete Küche und das moderne Badezimmer mit bodengleicher Regendusche. Die Lage nahe der Ramstein Air Base war ruhig, praktisch und ideal.

Cons:

s gab während meines Aufenthalts nichts zu beanstanden.

2026-01-31 • via Nuitee
S
Sutep • family_with_children • th
4
Pros:

Bad check-in! We had to wait for the room very late at night.

Cons:

The make-up room was very late.

2026-01-31 • via Nuitee
A
Adrianne • couple • us
6
2026-01-30 • via Nuitee
K
Kashish • extended_group • qa
10
2026-01-30 • via Nuitee
S
Sergio • extended_group • ar
5
2026-01-30 • via Nuitee
C
Carlos • family_with_children • ar
5
2026-01-29 • via Nuitee
J
Joel • family_with_children • au
7
2026-01-29 • via Nuitee