Welcomhotel by ITC Hotels, Cathedral Road, Chennai

Hotels
9.2 (130 reviews)
10 Cathedral Street, Chennai, Tamil Nadu, 600086 , Chennai , IN

Facilities

Elevator
Fitness facilities
Conference space
Safe-deposit box at front desk
Multilingual staff
Express check-out
Full-service spa
Wedding services
Express check-in
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Exceptional service and attentive staff (multiple named staff praised)
Spotless, well-maintained rooms and excellent housekeeping
Delicious food with timely in-room dining and well-run breakfast buffet
Pleasant ambience (Sunbean, Durrant’s) and central location
Warm, professional front office and management engagement
Cons:
Breakfast menu could include more non-veg and protein-based options

Categories

Cleanliness
9.2
Repeated praise for spotless, well-maintained rooms and exceptional housekeeping; rooms described as clean, comfortable, and well organized.
Service
9.5
Consistently lauded—friendly, attentive staff and standout individual mentions (Keith, Front Office team, GM, named staff) delivering warm, professional service throughout the stay.
Location
9.2
Mentioned as ‘in the heart of the city’ and described as a good location for business travel; location sentiment is positive.
Room Quality
9.1
Rooms described as big, comfortable, well maintained and tidy; overall room condition praised across reviews.
Amenities
9
Amenities like breakfast buffet, in-room dining, and outlets (Sunbean, Durrant’s) noted positively for ambience and coordination; overall guest-centric operations praised.
Value for Money
9.2
Standard quality for this hotel tier
Food and Beverage
9
Food frequently described as delicious with prompt, well-presented service; one suggestion to expand non-veg/protein options at breakfast.
Overall Experience
9.4
Highly positive overall—guests recommend the hotel, citing memorable stays, warm hospitality, and excellent management presence.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:07

Property Description

Luxurious Spa Experience

Immerse yourself in luxury at the spa, offering rejuvenating massages and treatments to pamper your senses. Unwind at the 24-hour health club, outdoor pool, or sauna for ultimate relaxation.

Gourmet Dining and Services

Indulge in culinary delights at Fabelle or opt for 24-hour room service. Enjoy drinks at the bar/lounge and grab snacks at the cafe. Benefit from concierge services, complimentary Wi-Fi, and impeccable wedding services.

Convenience and Comfort

Experience comfort in the 90 well-appointed guestrooms with modern amenities. Stay connected with free Wi-Fi, enjoy satellite TV, and relax in the elegant bathrooms. Take advantage of the business center, express check-in/out, and event spaces.

Ready to experience luxury and comfort? Book your stay at Welcomhotel by ITC Hotels now for an unforgettable Chennai getaway.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

9.2
Based on 130 reviews
Cleanliness: 9.2
Service: 9.5
Location: 9.2
Room Quality: 9.1
Amenities: 9
Value for Money: 9.2
Food and Beverage: 9
Overall Experience: 9.4
C
Compass00560945386 Couples
10
Ambience and service
Pros:

Ambience is good. Different continental foods. The service by Keith is absolutely amazing. Overall I would highly recommend this place.

2026-04-02 via Tripadvisor
N
needaa2025 Business
8
Business stay
Pros:

The location of the hotel is good. The ambience is set right and the overall experience has been good. The breakfast menu can have more non veg and protein based options. The rooms are big and clean. Keith at the breakfast buffet was very kind and helpful.

2026-04-01 via Tripadvisor
S
Saravanan1984 Friends getaway
10
Truly Impressive!!!!
Pros:

I recently stayed at Welcomhotel Chennai, and it was a wonderful experience.

The rooms were clean, comfortable, and well maintained. The service was excellent throughout my stay.

The front desk team was very friendly and helpful. Special thanks to Ms. Brindha, Front Office Manager, for her warm hospitality and professionalism.

I was also impressed to meet the Hotel GM during breakfast she personally ensured that we were comfortable, which made us feel truly valued as guests.

Highly recommended for anyone visiting Chennai!

Thank you so much and look forward ✨🤝🤝🤝🤝

2026-03-31 via Tripadvisor
2
238rashmitam Family
10
Happy with All
Pros:

“Exceptional housekeeping service! The rooms were spotless, well-organized, and maintained with great attention to detail. Truly commendable effort by the team.”

2026-03-31 via Tripadvisor
8
816prashantm Business
10
Excellent service and delicious foods
Pros:

“My experience at ITC Welcomhotel Chennai was nothing short of exceptional. The check-in process was executed with precision—swift, seamless, and highly professional, setting the tone for the entire stay. The in-room dining service was equally impressive, with food delivered exactly on time, maintaining both quality and presentation.

What truly stands out is the culture of excellence across the property, which clearly reflects the leadership of the General Manager Ms Ila Prabhu. The attention to detail, coordination, and guest-centric approach make this hotel a benchmark in hospitality. Highly recommended

2026-03-30 via Tripadvisor
7
720biswajeetm Friends getaway Hyderabad, Hyderabad District, Telangana
10
❤️ Warm & Appreciative
Pros:

would like to express my heartfelt appreciation for the exceptional hospitality and service provided during my stay. From the moment I arrived, the Security team ensured a smooth and safe entry with their courteous and professional approach.
The Front Office team was extremely welcoming, efficient, and attentive, making the check-in and check-out process seamless. Their warm smiles truly set the tone for a wonderful stay.
A special mention to the Housekeeping department for maintaining impeccable cleanliness and comfort in the rooms. Every detail was well taken care of, reflecting high standards and dedication.
The Food & Beverage team delivered an outstanding dining experience with delicious food, prompt service, and great attention to guest preferences.

2026-03-30 via Tripadvisor
S
sivaganeshr Couples
10
Great Hotel …. Excellent Service ….
Pros:

I have been staying at this hotel for over decades and the charm of this hotel nestled in the heart of the city is evergreen …. It’s undoubtedly old school charm….. people here are overwhelmingly hospitable….. Thanks Gurumurthy, Balakrishnan, Thameem…. The security team, the house keeping (names not known) but “Thank you”

2026-03-30 via Tripadvisor
K
kssreeram Solo travel
10
Great service, great food, great ambience
Pros:

The service at WelcomHotel is outstanding. They staff care about the guests. They also have a number of experienced excellent chefs. The food is amazing. Finally, the ambience at Sunbean and Durrant’s is classy.

Shoutout to a great job by Guru, Anirudh, Wakash, and Wangshi!

2026-03-30 via Tripadvisor
D
Dreamer26079854527 Family
10
Wonderful stay at the hotel
Pros:

Really enjoyed my stay at the hotel. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere was warm and inviting.

A special mention to staff member Keith who’s was attentive, courteous, and always made sure everything was taken care of with a smile.

Overall, it was a memorable stay, would definitely recommend!

2026-03-29 via Tripadvisor
H
Happiness802629 Family
10
Good
Pros:

Mr Keith’s service was commendable..He stood out phenomenally amongst the others with his kindness and attentiveness with which he outshined the others.

2026-03-29 via Tripadvisor
K
krsatwork Family Tirunelveli, Tirunelveli District, Tamil Nadu
10
Leisure visit to chennai with family
Pros:

Mr.Keith is very courteous and welcoming. He has been very kind in ensuring the guest is comfortable and settled. Wishing him all the very best!!

2026-03-28 via Tripadvisor
M
manishg135 Family
10
Awesome Hotel Experience
Pros:

Had very pleasant experience at welcomehotel Chennai. Staff is very polite. Would like to specially mention Keith and team for the awesome breakfast service. All were very attentive and listening to minute details.

Overall very Happy with the stay and food experience at Welcomehotel Chennai.

Location of Hotel also very good.

Definitely recommended .

2026-03-28 via Tripadvisor
G
G3159FUjohnd Couples
10
Happiest breakfast place😄
Pros:

I love how the staffs are so exited especially Mr.Keith to help the people and assisting on serving and suggesting food.

I was never been happier to eat breakfast

2026-03-27 via Tripadvisor
N
Navigate66451527759 Family Bengaluru, Bangalore District, Karnataka
8
Good experience
Pros:

Over all experience was good. The service was so good, Keith served us decently, well maintained.

2026-03-26 via Tripadvisor
S
Sivarajan1968 Business Coimbatore, Coimbatore District, Tamil Nadu
10
Excellent staff
Pros:

Kudos to Mr Keith for the great service. Hats off to him for his smiles. A great way to start the day

2026-03-23 via Tripadvisor
E
Explorer51783800352 Business
10
Great stay
Pros:

Great hotel with comfortable and efficient service. To all the sincere staffs thanks for making my stay comfortable.

2026-03-22 via Tripadvisor
4
478selvab Couples Indore, Indore District, Madhya Pradesh
10
Best stay and amazing food
Pros:

Amazing food and customer service

2026-03-20 via Tripadvisor
N
Navigate50143689968 Solo travel
10
Keith was very kind and severed his best
Pros:

Very comfortable and good, I am a member hear and I prefer to stay here

2026-03-19 via Tripadvisor
E
Explore40651017192 Family
10
Good
Pros:

All service are good. More comfortable at stay here.

2026-03-19 via Tripadvisor
G
GoPlaces48277595690 Family
10
Excellent experience
Pros:

Excellent hospitality by Mr Keith in welcome hotel during our stay.

2026-03-17 via Tripadvisor