Sofitel Brisbane Central

Hotels
•
Sofitel
8.4 (1402 reviews)
249 Turbot Street , Brisbane , au

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Convenient location
Cons:
Inconsistencies in cleanliness
Dated amenities

Categories

Cleanliness
7.54
Some reviews mentioned that cleaning standards were not up to par with other Sofitel hotels.
Service
9.01
Overall positive sentiments about staff being welcoming and attentive, but one negative experience mentioned.
Location
9.05
Multiple reviews praised the convenient central location and access to transport.
Room Quality
8.5
Generally positive sentiments about room comfort and cleanliness, though a bit dated.
Amenities
7.53
Some reviews indicated a lack of standard amenities found in other hotels in the same chain.
Value for Money
8.49
Standard quality expected for a hotel of this rating and some positive remarks about value.
Food and Beverage
8.54
Guests enjoyed breakfast and meals at Bistro Suzette, with overall positive comments.
Overall Experience
8.51
General sentiments indicate a pleasant stay, despite a few specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:28

Property Description

Luxurious Accommodation
The 5-star Sofitel Brisbane Central offers indulgent rooms equipped with satellite TV, bathrobes, and a fully stocked mini-bar. Experience ultimate comfort and relaxation during your stay.

Relaxation and Wellness
Unwind at Stephanies Spa Retreat with a variety of health and beauty treatments, including the signature Opal Rasul Temple cleansing treatment. Pamper yourself and rejuvenate your senses at this top-notch day spa.

Convenient Location
With direct access to Central Railway Station and proximity to Brisbane's key attractions like City Hall, Treasury Casino, and the Botanic Gardens, Sofitel Brisbane Central provides the perfect base for exploring the vibrant city.

Experience luxury, relaxation, and convenience at Sofitel Brisbane Central. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1402 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
A
ami • family_with_children • au
10
We loved it and we will be back.
2026-02-14 • via Nuitee
G
Georgia • couple • au
9
Exceptional staff
Pros:

The staff were super helpful. Our tv wasn’t letting us stream so the front desk sent up a maintenance man straight away. He fixed the issue and was so lovely.

Cons:

N/A

2026-02-14 • via Nuitee
K
Kristine • couple • au
8
2026-02-13 • via Nuitee
T
Tim Cotton • family_with_children • gb
8
Pros:

Location and views and ambience and food

Cons:

Bathroom features are a bit 'tired'

2026-02-13 • via Nuitee
G
Gregory • couple • au
10
2026-02-13 • via Nuitee
K
Karen • family_with_children • au
10
Pros:

Place was beautiful, very helpful staff

Cons:

Tea and Coffee facilities in room disappointed no milk for husbands coffee

2026-02-11 • via Nuitee
J
Jeremy • couple • au
6
2026-02-10 • via Nuitee
S
Sandra • family_with_children • au
7
Great location.
Pros:

The location above Central Station is fantastic and works great with Brisbane's 50cent fares. Bed was comfy.

Cons:

The TV had to be reset twice as internet disconnected. The second escalator from the station was not working and another patron helped me with my bag. No staff in sight.

2026-02-10 • via Nuitee
S
Simone • couple • au
10
Fantastic staff and amenities amazing food
Pros:

Comfortable a
Bed and clean

Cons:

Tv showed no data could not watch

2026-02-09 • via Nuitee
J
JJLuvsHotels • Solo travel • Auckland, North Island
10
You get what you expect at Sofitel
Pros:

I love Sofitel. This hotel is beautiful, and it's in an excellent location.
30 floors, overlooking ANZAC Square and right in the middle of the shopping precinct. So many cars and restaurants nearby too, and not far from South Bank.
I only stayed one night, so I booked a King room. It had a soft bed, mini bar, and a bath. My room overlooked Anzac Square too. And I could see the pool and spa pool from my room.
The service at the hotel was as good as it always is at Sofitel.
I did not eat in the restaurant, but when I walked past, everyone seemed to be really enjoying themselves, and the food looked good.
They have Valet parking for $60 a night.Lucky I just ubered from the airport! (Which is only about 20 minutes drive away)

2026-01-31 • via Tripadvisor
K
Kevin • couple • au
7
Brisbane city was great the day on the river was enjoyable
Pros:

Location and staff very friendly

Cons:

The rooms were a little dirty on arrival the tv wasn’t working properly over all the rooms were very tiered rooms need a renovation shower very small

2026-01-31 • via Nuitee
J
juliebI1052NC • Couples • Melbourne, Victoria
2
Shabby and Sad!!
Pros:

We stayed here post COVID and it was old and dirty and vowed never to stay there again. Given I am an Accor member I decided that after 4-5 years things must have improved. How wrong I was!!

Rooms on the high floor (28+) are old, shabby, the aircon isn’t effective and generally you feel they are limping this sad product for as long as they can.

Sofitel is meant to be a prestige brand and yet this is not being represented by the Brisbane Sofitel - shut it down and refurbish it!

2026-01-30 • via Tripadvisor
H
Heather • couple • nz
8
2026-01-30 • via Nuitee
A
Andrew • family_with_children • au
7
Great location and staff, very poor value for money
Pros:

Staff were lovely

Cons:

Room was not cleaned properly, tv would not stream properly. Promised additions were not provided.

2026-01-28 • via Nuitee
A
Aiden • extended_group • gb
8
2026-01-27 • via Nuitee
A
Anna • family_with_children • au
9
Plush old world luxury hotel, great for exploring Brisbane
Pros:

We have been treated like guests should be, kindly, we felt welcomed. Every aspect of a hotel was great, comfortable, nice food, easy to access, quiet spaces, lovely and helpful staff.

Cons:

The bathrooms were a bit outdated but still all in all everything was very comfortable.

2026-01-27 • via Nuitee
C
Chi Yuen • couple • hk
8
Worthy
Pros:

Staff, location

Cons:

Nil

2026-01-26 • via Nuitee
K
KERRY • solo_traveller • au
8
Great location and very comfortable stay - would stay here again
Pros:

Location is excellent
Staff weee very friendly and professional

Cons:

Hotel could do with a refresh - a little dated

2026-01-25 • via Nuitee
D
Debbie • couple • au
10
Absolutely love it and will be back
Pros:

Service and location

Cons:

Pillows were way too soft

2026-01-24 • via Nuitee
A
Amanda • family_with_children • au
5
2026-01-24 • via Nuitee