Sofitel Brisbane Central

Hotels
•
Sofitel
8.4 (1457 reviews)
249 Turbot Street , Brisbane , au

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Convenient location
Cons:
Inconsistencies in cleanliness
Dated amenities

Categories

Cleanliness
7.54
Some reviews mentioned that cleaning standards were not up to par with other Sofitel hotels.
Service
9.01
Overall positive sentiments about staff being welcoming and attentive, but one negative experience mentioned.
Location
9.05
Multiple reviews praised the convenient central location and access to transport.
Room Quality
8.5
Generally positive sentiments about room comfort and cleanliness, though a bit dated.
Amenities
7.53
Some reviews indicated a lack of standard amenities found in other hotels in the same chain.
Value for Money
8.49
Standard quality expected for a hotel of this rating and some positive remarks about value.
Food and Beverage
8.54
Guests enjoyed breakfast and meals at Bistro Suzette, with overall positive comments.
Overall Experience
8.51
General sentiments indicate a pleasant stay, despite a few specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:28

Property Description

Luxurious Accommodation
The 5-star Sofitel Brisbane Central offers indulgent rooms equipped with satellite TV, bathrobes, and a fully stocked mini-bar. Experience ultimate comfort and relaxation during your stay.

Relaxation and Wellness
Unwind at Stephanies Spa Retreat with a variety of health and beauty treatments, including the signature Opal Rasul Temple cleansing treatment. Pamper yourself and rejuvenate your senses at this top-notch day spa.

Convenient Location
With direct access to Central Railway Station and proximity to Brisbane's key attractions like City Hall, Treasury Casino, and the Botanic Gardens, Sofitel Brisbane Central provides the perfect base for exploring the vibrant city.

Experience luxury, relaxation, and convenience at Sofitel Brisbane Central. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1457 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
C
Courtney • solo_traveller • au
10
Pros:

The bed was like a cloud

Cons:

Everything was perfect

2026-04-18 • via Nuitee
A
Anna • couple • au
8
2026-04-18 • via Nuitee
N
Noelle • solo_traveller • au
10
2026-04-18 • via Nuitee
T
Troy • couple • au
9
2026-04-17 • via Nuitee
• couple • au
9
2026-04-16 • via Nuitee
T
Terri • solo_traveller • au
10
2026-04-15 • via Nuitee
A
Andy • couple • au
9
2026-04-15 • via Nuitee
I
Ian • solo_traveller • gb
8
Last night in Australia on our honeymoon
Pros:

Location was very good for the rail links, but sadly due to maintenance of the railway we had to use bus transfers. Good to see a safe in the room and good facilities to make tea and coffee.

Cons:

Although we were on the 18th floor we had to endure the noise of cars and motorbikes using the streets as a racetrack throughout the evening and night. Not to sure why the police aren't doing anything to stop this antisocial behaviour.

2026-04-14 • via Nuitee
J
Jacqui • couple • nz
7
Pros:

Great location and excellent to be in the same place as the conference we were attending. Amazingly comfortable beds!!

Cons:

Quite surprised at the cleanliness of the unit. For a 5 star hotel I didn’t expect this.

2026-04-14 • via Nuitee
L
Lisa • couple • au
9
Wonderful comfortable stay, excellent staff and facilities, central location in city
Pros:

Beautiful comfortable hotel, large room with comfy bed, fabulous bar and breakfast, staff were excellent

Cons:

Shower over bath, concerns of slipping

2026-04-13 • via Nuitee
J
Jo-Anne • couple • au
10
A central place to stay and great conference facilities.
Pros:

It was central and easy to access. Direction access to Central Station ( if the trains had been running). Excellent conference facilities. Heated pool and spa. Great food.

Cons:

Nothing.

2026-04-13 • via Nuitee
T
Tanya • solo_traveller • au
10
2026-04-11 • via Nuitee
R
Robert • couple • au
10
2026-04-06 • via Nuitee
G
Graham • couple • au
9
Great location with professional friendly staff
Pros:

Fantastic location in the heart of Brisbane.

Cons:

Bed was a bit soft, but that is just personal preference.

2026-04-05 • via Nuitee
K
Kenneth • couple • au
8
Overall was good and suited our travel arrangements
Pros:

Location

Cons:

Traffic noise

2026-03-30 • via Nuitee
L
Lisamw72 • family_with_children • au
8
Pros:

Love premiere suits with separate bedroom and separate bath

Cons:

The view from the eleventh floor was t that appealing the white roof was unsettling

2026-03-29 • via Nuitee
J
James • solo_traveller • au
6
Very nice but the details you expect for the price didn’t meet expectations
Pros:

Very comfortable beds, nice food and pleasant staff

Cons:

The room was dusty - more evident when you opened the blinds

The shower screen looked like it hadn’t been cleaned in a while, there was a lot of soap scum on the glass.

The vent above the toilet was caked in thick layer of dust

The plug for the bath didn’t fit the whole I had to use the one from the sink

The wait for reception to check in was long and their were staff at other counters that could have helped but just stood there.

2026-03-29 • via Nuitee
L
Lyn • couple • au
8
2026-03-29 • via Nuitee
E
Emma • couple • au
8
Good place to stay!
Pros:

The staff were very helpful and lovely.

Cons:

I found the room was a bit dusty and the bathroom seemed old.

2026-03-29 • via Nuitee
R
Raymond • couple • au
9
My wife and I were totally pleased with the accomodaton .
Pros:

the Hotel was all I expected.

Cons:

Everything.

2026-03-29 • via Nuitee