Sofitel Brisbane Central

Hotels
•
Sofitel
8.4 (1457 reviews)
249 Turbot Street , Brisbane , au

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Convenient location
Cons:
Inconsistencies in cleanliness
Dated amenities

Categories

Cleanliness
7.54
Some reviews mentioned that cleaning standards were not up to par with other Sofitel hotels.
Service
9.01
Overall positive sentiments about staff being welcoming and attentive, but one negative experience mentioned.
Location
9.05
Multiple reviews praised the convenient central location and access to transport.
Room Quality
8.5
Generally positive sentiments about room comfort and cleanliness, though a bit dated.
Amenities
7.53
Some reviews indicated a lack of standard amenities found in other hotels in the same chain.
Value for Money
8.49
Standard quality expected for a hotel of this rating and some positive remarks about value.
Food and Beverage
8.54
Guests enjoyed breakfast and meals at Bistro Suzette, with overall positive comments.
Overall Experience
8.51
General sentiments indicate a pleasant stay, despite a few specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:28

Property Description

Luxurious Accommodation
The 5-star Sofitel Brisbane Central offers indulgent rooms equipped with satellite TV, bathrobes, and a fully stocked mini-bar. Experience ultimate comfort and relaxation during your stay.

Relaxation and Wellness
Unwind at Stephanies Spa Retreat with a variety of health and beauty treatments, including the signature Opal Rasul Temple cleansing treatment. Pamper yourself and rejuvenate your senses at this top-notch day spa.

Convenient Location
With direct access to Central Railway Station and proximity to Brisbane's key attractions like City Hall, Treasury Casino, and the Botanic Gardens, Sofitel Brisbane Central provides the perfect base for exploring the vibrant city.

Experience luxury, relaxation, and convenience at Sofitel Brisbane Central. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1457 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
B
Beatrice • couple • ch
10
Fantastisch, 10 von 10 Punkten!
2026-03-28 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-03-28 • via Nuitee
J
Jacinta • couple • au
5
It was comfortable and in a convenient location. The rooms just need to be renovated and updated.
Pros:

It was in a convenient location and the beds were comfortable. The staff were very friendly and helpful.

Cons:

The bathroom had many issues. The water from the shower continually leaked into the floor, even with the shower door closed. The bathroom sink was stained and pitted from use over time. The tv only had free to air channels and they didn’t always work. The reception kept dropping in and out.

2026-03-27 • via Nuitee
J
JULIE • couple • au
8
Great location to explore CBD and easy to get to by Train
Pros:

Great Breakfast with a very good choice of food. Staff friendly and helpful. Room & bed was very comfortable. Loved the location and would stay here again

Cons:

The furniture & bathroom were a little tired looking. Our room view of the carpark wasn’t the best. Felt like we could of had a better view as the Hotel was empty

2026-03-26 • via Nuitee
C
Cheryl-Enya Madeline • couple • ch
8
2026-03-25 • via Nuitee
J
James • solo_traveller • au
8
2026-03-25 • via Nuitee
B
Belinda • couple • au
9
The staff were fabulous and deserve a medal for some of the selfish guests they have to pretend to listen to when they w
Pros:

Beautiful facilities
Helpful staff
Central location

Cons:

We had what could be an adjoining room but wasn’t for our stay
We didn’t know the guests in the room next to us but they were whining to the poor staff about every little thing
The hotel has a quiet time to help guests sleep. We were not even making any noise but the idiots next door rang reception one minute after quiet time started to complain we were being too loud
The lady came up and asked us to be quieter which we complied to
One minute later before the staff member could even get back down stairs the phone in the room rang because the losers next door had already phoned and complained they could hear talking
The talking was the staff member coming to the door because of their earlier complaint.
They phoned a second time 30
Seconds after the staff got them off the phone from the first round of ridiculous whining
You are not babies if you are tired go to sleep
People talking in the next room is not excessive noise
If you want to excessively whine about any little thing you can including small amounts of noise from next door in room 26then stay home or better still go camping in the bush in the middle of nowhere so nobody else including the hotel staff or your neighbours has to put up with your arrogant self obsessed attitude.

2026-03-24 • via Nuitee
J
Jane • couple • au
10
2026-03-23 • via Nuitee
T
Truman • extended_group • fj
8
2026-03-23 • via Nuitee
C
Craig • couple • au
8
Pros:

Location and facilities.

Cons:

Parking is very expensive- I would make this my weekly work accommodation however the $$$ parking rules this out.

2026-03-22 • via Nuitee
A
A2153NGandreab • Couples
10
Excellent stay at Sofitel Brisbane
Pros:

Excellent stay at Sofitel Brisbane thanks to Raj. He made a real difference. Quick, attentive, and focused on solutions. You see his friendly impact in the team. Great service from start to finish.

2026-03-20 • via Tripadvisor
J
John • family_with_children • au
10
Excellent all around
Pros:

Fantastic location. Rooms are great with very comfortable beds.

Cons:

Nothing. It was great

2026-03-20 • via Nuitee
J
Jane • solo_traveller • au
5
Staff were great, however was disappointed with the room.
Pros:

Staff were very friendly and welcoming.

Cons:

My room and even the whole floor had a very strong musty/mouldy smell and felt like it needed a really good clean. The room/bathroom/air con were all very dated and would benefit from a renovation. For the price point, I was expecting an elevated experience, this was unfortunately not the case.

2026-03-19 • via Nuitee
A
Adrian • family_with_children • au
9
2026-03-19 • via Nuitee
D
Daniel • couple • au
10
Amazing Hotel, will be back, Comfortable, close to everything and easy access from train station
Pros:

Room and early check-in. i will be travelling to Brisbane every month and will stay at the Sofitel every time I am there. The early check-in is great as I can get changed and head to work from there.

Cons:

the pillows were not very comfortable
The air-conditioner was hot, had to get a technician to come and fix it

2026-03-18 • via Nuitee
Y
YUYA • couple • jp
9
落ち着いた宿泊が出来る
Pros:

駅とほぼ直通のため、移動が楽だった。
また徒歩圏内で色んな観光スポットに行きやすく便利だった。
景色も部屋が反対だったので部屋からは見えなかったが、歴史的建造物が見えるロケーションは素晴らしかった。

2026-03-18 • via Nuitee
G
greg • solo_traveller • au
9
2026-03-17 • via Nuitee
S
Sarah • couple • au
10
Pros:

Breakfast was amazing and had good options for food restrictions. The bed was super comfortable and the room was great.

2026-03-17 • via Nuitee
B
Bruce • couple • au
8
Pros:

Staff were amazing

Cons:

Leaving

2026-03-16 • via Nuitee
W
Wayne • couple • au
10
2026-03-16 • via Nuitee