Sheraton Grand Hotel & Spa

Hotels
Sheraton
9 (4410 reviews)
1 Festival Square , Edinburgh , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent spa facilities
Cons:
Inconsistent cleanliness
Breakfast organization issues
High price during festive seasons

Categories

Cleanliness
8.39
Inconsistent cleanliness standards noted, particularly with breakfast area and room cleaning.
Service
9.36
Staff were generally friendly, professional, and attentive, with several positive mentions.
Location
9.4
Hotel is well-located with excellent proximity to local attractions.
Room Quality
8.85
Rooms were comfortable and well-designed, though some minor criticisms about lighting.
Amenities
9.38
Excellent amenities including a spa and other facilities that guests enjoyed.
Value for Money
8.84
Mixed sentiments; while some viewed it as expensive, others felt the experience justified the cost.
Food and Beverage
8.39
Breakfast service faced issues during peak times; expectations for organization were not met.
Overall Experience
9.36
Overall, a highly positive experience with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:51

Property Description

Luxurious Rooms and Amenities
The Sheraton Grand Hotel & Spa offers elegant rooms with free wireless Internet, 24-hour room service, and interactive satellite flat-screen TV. The spacious rooms feature beautiful furnishings, mood lighting, and luxurious bathrooms with a separate bath and walk-in shower.

One Spa Wellness Retreat
Guests can indulge in the complimentary use of the 19-metre swimming pool, gym, and fitness studios at One Spa. Additionally, they can book various beauty and spa treatments in advance. The Thermal Suite and rooftop Hydropool experiences at Escape at One are must-try features for a relaxing stay.

Dining Experience at One Square Bar + Brasserie
Experience a modern Scottish menu and a unique Gin Tasting experience at the vibrant One Square Bar + Brasserie. Enjoy a culinary journey in a lively setting overlooking Edinburgh Castle.

Book your stay at the Sheraton Grand Hotel & Spa for a luxurious and unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 17.50 per day.

Location

Guest Reviews

9
Based on 4410 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
R
Rachel couple gb
7
Pleasant stay, could do better with the shower
Pros:

Very clean and lovely style

Cons:

The shower was terrible, no pressure or power, had to run in circles to get wet. Temperature control was an issue too

2026-05-09 via Nuitee
M
MICHEL solo_traveller fr
9
Pros:

Bon établissement propre, confortable. Personnel agréable et efficace.

Cons:

Manque une machine à café espresso dans la chambre pour ce niveau tarifaire

2026-05-09 via Nuitee
C
Chris couple nl
9
2026-05-09 via Nuitee
C
Chanchal couple gb
9
Excellent hotel, convenient location and wide spacious rooms
Pros:

Convenient location very close to princes street and overlooking the castle. Wide spacious room. Very clean overall and very helpful staff

Cons:

Breakfast options could be improved

2026-05-08 via Nuitee
M
Manfred solo_traveller de
5
Überteuert
Pros:

Zentrale Lage nahe Edinburgh Castle usw.
Restaurants usw. fussläufig erreichbar
Frühstück lecker (Ausnahme: Kaffee) mit guter Auswahl
Bequemes Bett
Personal bemüht

Cons:

Kleines Fenster im Zimmer, Zimmer düster
Zimmer abgewohnt, nicht wohnlich eingerichtet
Toilette winzig
Klimaanlage fumktioniert nicht gut
Innenhoflage mit schrecklichem Blick
Niemals 5-Sterne-Niveau
Viel zu teuer!!!

2026-05-07 via Nuitee
M
Maria José couple pt
10
Somos Bonvoy members e a nossa estadia foi absolutamente perfeita. Recomendo.
Pros:

PA fabuloso, com escolhas saudáveis e variado. O quarto era muito confortável, caa excelente. O SPA One, e a piscina no roof top, que usamos todos os dias da nossa estadia, é moderno com todo o tipo de equipamentos, hamman, sauna e cristal steam bath. Salt and fireplace relaxing rooms are top.
Localização do hotel é excelente, pois fica relativamente perto de todas as visitas que fizemos, e que tinhamos agendado, e os restaurantes ficam a cerca de 300m, com muitas opções.

2026-05-07 via Nuitee
N
Nanette solo_traveller gb
10
2026-05-07 via Nuitee
K
Kyle couple gb
9
Perfect location, perfect room.
Pros:

The room was fantastic, love the space, the ambience and the amenities within the room.
The location of the hotel is within the Royal Mile - prime to all spots around Edinburgh, and also easy access to loads of tours from the Terrace Parkings in Edinburgh.
The bathroom with its bathtub and ambience-changing lights was the most romantic for any couple on a honeymoon.

Cons:

The cost to options at the breakfast buffet was not efficient. I have seen better quality, diverse options and cheaper rates of buffets over the UK and largely around many countries.

This could be improved - keep the same price - provide more diversity.

2026-05-06 via Nuitee
O
olga solo_traveller gb
10
Excellent service and pleasant stay throughout, nice food ( I ordered room service)
2026-05-06 via Nuitee
D
DENISE ANNE solo_traveller gb
10
Pros:

I loved it

Cons:

Slipped in bath

2026-05-06 via Nuitee
S
Stuart couple gb
9
Very enjoyable!
Pros:

Great location and lovely hotel! Breakfast was also good and very helpful staff.

Cons:

Nothing…

2026-05-06 via Nuitee
M
Malida couple gb
10
I am enjoyed everything in this hotel
Pros:

I liked everything in the hotel. Staff were very helpful. The Room is very nice and clean. The Restaurant food was very nice .spa was fantastic

Cons:

Nothing I didn’t like

2026-05-06 via Nuitee
V
victoriasG3720UN Couples
10
Weekend in Edinburgh
Pros:

We have just returned from a weekend at the Sheraton Grande Hotel. From the moment we arrived to leaving 2 days later, we had an amazing time. The staff were amazing and went above and beyond. The hotels location is excellent and everything is nearby or a short walk. Our room was a castle view room and this was stunning ho see, the room was also clean, modern and spacious. We ate in the brasserie one night and it was delicious and fabulous service. We have already booked to go back in December.

2026-05-05 via Tripadvisor
E
Ercan solo_traveller tr
10
Marvellous
Pros:

Breakfast choices were excellent

Cons:

Nothing

2026-05-05 via Nuitee
J
John solo_traveller gb
10
2026-05-05 via Nuitee
D
Danny couple us
7
2026-05-05 via Nuitee
J
Janis couple gb
8
Bet of a let down as it was a special birthday and the lack of dining options spoiled it
Pros:

Beautiful clean hotel , bedroom and bathroom were great

Cons:

Dining options were really poor for a large well known hotel brand , only bar food available, not comfortable dining

2026-05-05 via Nuitee
L
Lucas extended_group fr
8
2026-05-04 via Nuitee
A
alex couple gb
8
2026-05-04 via Nuitee
M
Mark solo_traveller gb
10
2026-05-04 via Nuitee