Sheraton Grand Hotel & Spa

Hotels
•
Sheraton
9 (4038 reviews)
1 Festival Square , Edinburgh , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent spa facilities
Cons:
Inconsistent cleanliness
Breakfast organization issues
High price during festive seasons

Categories

Cleanliness
8.39
Inconsistent cleanliness standards noted, particularly with breakfast area and room cleaning.
Service
9.36
Staff were generally friendly, professional, and attentive, with several positive mentions.
Location
9.4
Hotel is well-located with excellent proximity to local attractions.
Room Quality
8.85
Rooms were comfortable and well-designed, though some minor criticisms about lighting.
Amenities
9.38
Excellent amenities including a spa and other facilities that guests enjoyed.
Value for Money
8.84
Mixed sentiments; while some viewed it as expensive, others felt the experience justified the cost.
Food and Beverage
8.39
Breakfast service faced issues during peak times; expectations for organization were not met.
Overall Experience
9.36
Overall, a highly positive experience with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:51

Property Description

Luxurious Rooms and Amenities
The Sheraton Grand Hotel & Spa offers elegant rooms with free wireless Internet, 24-hour room service, and interactive satellite flat-screen TV. The spacious rooms feature beautiful furnishings, mood lighting, and luxurious bathrooms with a separate bath and walk-in shower.

One Spa Wellness Retreat
Guests can indulge in the complimentary use of the 19-metre swimming pool, gym, and fitness studios at One Spa. Additionally, they can book various beauty and spa treatments in advance. The Thermal Suite and rooftop Hydropool experiences at Escape at One are must-try features for a relaxing stay.

Dining Experience at One Square Bar + Brasserie
Experience a modern Scottish menu and a unique Gin Tasting experience at the vibrant One Square Bar + Brasserie. Enjoy a culinary journey in a lively setting overlooking Edinburgh Castle.

Book your stay at the Sheraton Grand Hotel & Spa for a luxurious and unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 17.50 per day.

Location

Guest Reviews

9
Based on 4038 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
K
katy • couple • gb
10
2026-02-14 • via Nuitee
S
Swati • family_with_children • gb
10
2026-02-14 • via Nuitee
M
Michelle • couple • gb
10
2026-02-14 • via Nuitee
A
andrew • couple • gb
10
Great hotel in perfect location
Pros:

Everything was great- professional staff, nice quiet room and great location.

Cons:

Nothing

2026-02-14 • via Nuitee
J
Jenny • couple • gb
9
2026-02-14 • via Nuitee
M
Marianne • couple • gb
9
Pros:

Great pool, the bed was so comfy!

Cons:

The bathroom doors were odd - you couldn’t completely close yourself in!

2026-02-14 • via Nuitee
M
Martyn • couple • gb
9
Brilliant hotel , helpful staff , comfy rooms
Pros:

Great location, really clean and comfortable

Cons:

The pool that’s included in the already expensive boooking was really cold forcing you to pay extra to use the heated one

2026-02-13 • via Nuitee
L
Luke • family_with_children • gb
10
2026-02-13 • via Nuitee
D
Dominika • couple • ch
9
Pros:

Beautiful interior and rooms. Great staff!

Cons:

The spa is extremely expensive even if you stay at the hotel.

2026-02-13 • via Nuitee
I
Ian • couple • gb
10
2026-02-13 • via Nuitee
C
Carolann Garden • family_with_children • gb
10
Very friendly helpful staff and beautiful hotel
Pros:

Beautiful hotel, flower arrangements in main reception stunning and overall brilliant location and spa…

Cons:

Didn’t like the complimentary coffee in room or biscuits… Nescafé sufficient and plain biscuits like rich teas would have suited me…

2026-02-13 • via Nuitee
E
El’rey • couple • gb
8
Overall 8/10
Pros:

Location

Cons:

Parking

2026-02-13 • via Nuitee
O
OlPol • family_with_children • ru
10
Pros:

Все было чудесно!Чисто,комфортно.Персонал выше всех похвал.

Cons:

Нет такого.

2026-02-12 • via Nuitee
J
Jen • couple • gb
10
2026-02-12 • via Nuitee
H
Hannah • couple • gb
9
2026-02-12 • via Nuitee
S
SharleneMann • family_with_children • gb
9
The Spa experience was amazing.
Pros:

My own face cloth was removed in error. It was looked for, located & returned.

Cons:

The cost of breakfast.

2026-02-12 • via Nuitee
S
steven • solo_traveller • au
10
Pros:

Facilities

2026-02-11 • via Nuitee
L
Laura • family_with_children • it
10
Pros:

Soggiorno perfetto, servizi estremamente soddisfacenti, servizio in camera rapidissimo, staff estremamente preparato e disponibile. Gli ambienti esteticamente molto curati, la stanza comoda e funzionale

2026-02-11 • via Nuitee
J
Junior • couple • gb
9
2026-02-11 • via Nuitee
B
Browne • couple • ie
10
A very comfortable, clean and friendly hotel
Pros:

Great breakfast options. Location perfect for sightseeing.

Cons:

We couldnt get hot water in the bath. Only cold. Jowever the showerxwas great.

2026-02-10 • via Nuitee