DoubleTree by Hilton Winston Salem - University, NC

Hotels
•
Doubletree by Hilton
8.6 (421 reviews)
5790 University Parkway , Winston-Salem , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Prompt resolution of issues
Modern amenities
Cons:
Bed bugs
Moldy smell in rooms
Limited food options
Poor management response

Categories

Cleanliness
8.18
Clean room, but found bed bugs and non smoking room smell like smoke and mildew.
Service
9.65
Friendly staff and prompt resolution of noise complaints.
Location
8.69
Close to family visiting, but concerns about safety due to homeless camp nearby.
Room Quality
8.14
Room served its purpose but disappointed with peeling bathtub and moldy smell.
Amenities
9.17
Modern and well-equipped gym, but missing sports channels in rooms.
Value for Money
8.63
Price is high considering issues like musty rooms and poor management response.
Food and Beverage
7.68
Limited meal options were disappointing; only pork products available.
Overall Experience
8.65
Mixed feelings overall; cleanliness and service rate positively but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:34

Property Description

Convenient Location
Situated just off Highway 52, our hotel is a short drive away from Wake Forest University and Interstate 40, making it the perfect choice for both business and leisure travelers.

Comfortable Accommodations
Each room at University Hotel and Conference Center Winston Salem is equipped with modern amenities such as cable TV, free WiFi, in-room coffee maker, and a work desk. Relax in our cozy rooms designed with your comfort in mind.

On-Site Business Center
Our hotel offers a convenient business center for guests, ensuring you can stay productive during your stay with us.

Experience convenience and comfort at University Hotel and Conference Center Winston Salem. Book your stay with us now!

Important information:

Please note the lobby will be undergoing renovations from 25 March 2015 until December 2015.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: INT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 421 reviews
Cleanliness: 8.18
Service: 9.65
Location: 8.69
Room Quality: 8.14
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 7.68
Overall Experience: 8.65
A
Ashley • couple • us
9
2026-05-09 • via Nuitee
L
Lakenya • couple • us
1
My stay was horrible because the room was dirty and the covers stink
Pros:

Location

Cons:

The room was not clean bed linen smelled bad lobby seats were dirty

2026-05-08 • via Nuitee
T
Tanaya • couple • us
5
2026-05-08 • via Nuitee
M
Mike • solo_traveller • us
10
Pros:

Comfortable bed. Comfortable chair

Cons:

The refrigerator actually froze everything i put in it including my insulin.

And they froze in just over 10 hours

2026-05-05 • via Nuitee
L
Latoya • solo_traveller • us
6
Pros:

The location

Cons:

The pillows were flat and uncomfortable
No microwave in room
Bed had dents in it
The cost of breakfast was too high and the water

2026-05-04 • via Nuitee
D
Dennis • family_with_children • us
7
2026-05-02 • via Nuitee
S
Serkan • extended_group • tr
7
2026-04-29 • via Nuitee
L
Lisa • couple • us
4
Took a shower first day and after the carpeting in room was soaking wet. Told front desk and was told they would have ho
Pros:

Location was convenient

Cons:

Looks like they tried to update an old hotel but did not do a good job. Attention to detail is lacking. Broken decor that was gawdy. Coffee not available 24/7. Staff sitting on phones or nobody at front desk many times. Charge a lot for little service and you have to pay extra for breakfast. I can get breakfast included at other hotels that are nicer, cleaner and cheaper.

2026-04-26 • via Nuitee
J
jeroy • solo_traveller • us
1
2026-04-24 • via Nuitee
M
Mychell • couple • us
1
2026-04-18 • via Nuitee
C
Craig • solo_traveller • us
7
Nice
Pros:

Staff and cleanliness

2026-04-16 • via Nuitee
M
Michael • solo_traveller • us
4
I stayed there 6 years ago it seemed much better then
Pros:

It was along my traveled route. Easy to park my trailer

Cons:

Overpriced for the amities that I received. Had to share the microwave down the hall. Thought I booked a suite and it was just a regular room

2026-04-13 • via Nuitee
M
M6968TJmicheleg • Family
10
Excellent stay to visit Wake Forest U
Pros:

The hotel looks quite new. The only thing I noticed were the electrical outlets by the nightstand, that looked loose so that my charger needed a little wiggling before it caught.
Everything else was excellent. The room was spotless, the staff was outstanding, very helpful, like you find at a Ritz-Carlton.
There is a coin operated washing machine with dryer.
It's a relatively small city, so if you need a rideshare, it's worth reserving ahead in the app, because 15 minutes is a typical wait time.

2026-04-10 • via Tripadvisor
C
Carolyn • solo_traveller • us
10
2026-04-10 • via Nuitee
K
Kimberly • couple • us
10
Pros:

The bed was so comfortable and the staff was so friendly

2026-03-31 • via Nuitee
L
lkE7943OL • Couples
4
Poorly maintained and questionable customer service / policies
Pros:

After fighting bad weather and traffic all day, my spouse and I chose to stay at the DoubleTree - Winston Salem - University Hotel. At check-in we booked a room with a king bed but was given a room with 2 queens. When we went back to inquire, we were told that they no longer had any king rooms. The room that we did stay in (room 225) had an incredibly loud heating/air unit. Additionally, the faucet in the tub did not fully turn off, leaving the tub around the drain mildew stained and water continually trickling. The next morning we inquired about a complimentary breakfast. We were directed to the breakfast / dining area where we had a mediocre breakfast. Upon getting home hours later and checking email, we discovered that we were then charged for breakfast. It is sad that a hotel of this rating is not maintained and that the staff misleads their customers. We do not recommend this hotel. I do not know if these lack of standards are corporate-wide or just this location. I can guarantee that this hotel will never get our business again.

2026-03-17 • via Tripadvisor
J
Jacobson • couple • us
9
If it were a non-smoking hotel it would have been perfect.
Pros:

Great location; very convenient to the highway and access to entertainment.

Cons:

There were a lot of pot smokers staying there when we were there.

2026-03-17 • via Nuitee
R
Reginald • couple • us
10
It was great
Pros:

It was wonderful

Cons:

The price was high and the deposit was outrageous

2026-03-16 • via Nuitee
N
Nelson • couple • us
10
Pros:

I love the comfort of the room and the staff were outstanding!!!

Cons:

Nothing

2026-03-16 • via Nuitee
S
Scott • couple • us
10
Pros:

Comfortable beds, clean, and friendly

2026-03-14 • via Nuitee