Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park

Hotels
•
Sheraton
8.3 (292 reviews)
4700 Emperor Boulevard , Durham , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness & location
Comfortable beds
Professional staff
Pleasant room atmosphere
Cons:
Rowdy party noise
Cold room temperatures
Paid parking
Insufficient communication from cleaning staff

Categories

Cleanliness
7.95
The room was reported as clean but had issues with the overall experience.
Service
9.25
Staff were described as professional and helpful when needed.
Location
8.95
Close to the airport, but the distance for parking was noted as problematic.
Room Quality
7.95
Rooms were considered pleasant but had issues like cold temperatures and missing microwaves.
Amenities
7.45
Paid parking and lack of a microwave were mentioned as downsides.
Value for Money
7.95
For $200, amenities like a microwave should have been included.
Food and Beverage
8.45
Breakfast area described as dingy with no windows.
Overall Experience
8.45
Overall stay was good, despite various issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Stay near Raleigh-Durham Airport

Convenient Location: Situated just off Interstate 40, a short drive from Raleigh city centre, Sheraton Imperial Hotel offers easy access to both the airport and local attractions.

Amenities Galore: From the inviting outdoor pool and hot tub to the well-equipped fitness and business centers, this hotel ensures a comfortable and productive stay for all guests.

Delightful Dining Options: Indulge in delectable American cuisine at Seasons restaurant or grab a drink at the bar. With a café and coffee shop on-site, satisfying your cravings is always convenient.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Sheraton Imperial Hotel Raleigh-Durham Airport now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

We are currently undergoing renovations in our lobby and food outlets. Minimal impact to guests is expected, but work activity will be noticeable in the hotel lobby during daytime hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 292 reviews
Cleanliness: 7.95
Service: 9.25
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
S
Sharie • solo_traveller • us
10
2026-02-12 • via Nuitee
D
DEBORAH • family_with_children • fr
10
2026-01-26 • via Nuitee
B
Blanca • extended_group • us
4
OK
Pros:

Location and staff

Cons:

Seems old and bit rundown
Coffee machine was broken in the morning 1st day of my stay

2026-01-20 • via Nuitee
D
Donovan • couple • us
10
Pros:

Quiet, clean and friendly staff.

Cons:

No coach and just one chair at the table.

2026-01-19 • via Nuitee
E
Elizabeth • couple • us
10
2026-01-19 • via Nuitee
J
Jacqueline • solo_traveller • us
9
Solidly Quiet, Spacious, and Comfortable.
Pros:

Loved how quiet the room in this hotel was. It is an older, solidly built hotel, not flimsy and noisy like more modern hotels. Spacious and comfortable inside, with lots of seating areas in the foyer (also has a decent bar, and a separate sandwich bar open late), there was also plenty of outdoor parking, despite a conference going on the weekend I stayed.

Cons:

The pet fee was not obvious when I booked and at $150 for 2 nights, on top of my room cost, was more expensive than a lot of other also higher end hotels. The $18 breakfast buffet was surprisingly limited in choice, and had a 10 min queue to be seated because the hotel was hosting a conference. I will stay here again but not bring my dog.

2026-01-19 • via Nuitee
T
Teoka • family_with_children • us
1
Pros:

nothing

Cons:

nothing

2026-01-05 • via Nuitee
K
Katie • family_with_children • us
1
Worst night’s stay in a hotel EVER.
Pros:

The beds were comfortable and the room was clean.

Cons:

The hotel rented out a ballroom to a rowdy party, which wasn’t an issue, until they put my family in the same wing as the party and across the hall from the after party room. People were shouting and laughing all night, and one cat fight even broke out. We couldn’t fall asleep until 2am, which felt like 7am due to our jet lag.

We booked our room 6 months in advance to ensure a good night’s sleep when we arrived state-side after a trip to Europe. But a good night’s sleep is the LAST thing we got. When I brought it up to the front desk staff, they informed me that they couldn’t give me a refund for a night’s stay, despite zero sleep. Instead they offered me Marriott Bon Voy points that they never gave me. Complete lip service.

I WILL NEVER STAY AT THIS HOTEL AGAIN. I will likely leave a 1 star review on all platforms. Worst hotel stay of my entire life.

2025-12-07 • via Nuitee
T
Tyra • solo_traveller • us
10
Amazing everything
Pros:

Cleanliness & location

2025-12-07 • via Nuitee
C
Cornelia • extended_group • us
1
Pros:

The property was nice and clean

Cons:

I booked my room through after pay they didn’t honor it

2025-12-06 • via Nuitee
R
Raymond • extended_group • us
9
Enjoyable time and would stay again.
Pros:

Room was pleasant and staff were professional and helpful when needed.

Cons:

For the short time things were pleasureable.

2025-12-06 • via Nuitee
S
Sheniqua • extended_group • us
10
Pros:

The atmosphere

Cons:

NA

2025-12-06 • via Nuitee
D
Deshaur • family_with_children • us
8
G.O.A.T
Pros:

The room was great

Cons:

Pay for parking....no free breakfast

2025-12-03 • via Nuitee
W
WILLIAM • solo_traveller • us
4
Once I got the heat to work meaning my first night was horrible . I had to sleep in my clothes to stay warm.
Pros:

The size of the hotel was nice

Cons:

My first night was very cold in my room

2025-12-03 • via Nuitee
N
nikki • extended_group • us
8
My overall stay was good just not being able to warm my food without having to go up and down the elevators to warm food
Pros:

The location

Cons:

For $200 there should had been a microwave in the room or at least one by the ice machine. Also no vending on floor just an ice machine . Being on the 6th floor having to go up and down to warm food was terrible.

2025-12-03 • via Nuitee
T
Treasura • extended_group • us
4
Great stay but my legs were tired from all the walking
Pros:

I loved the atmosphere the staff were kind the hotel itself was clean overall great hotel.

Cons:

The parking was ridiculous paid parking and the distance you have to walk is unreal especially in the winter months it screams profit. Guest and hospitality is not something this hotel is front lining it's all about the denero here.

2025-12-03 • via Nuitee
K
Kadejah • couple • us
10
2025-11-29 • via Nuitee
H
Hannah • couple • us
6
2025-11-01 • via Nuitee
A
Aman • family_with_children • us
6
Wouldn’t recommend.
Pros:

Close to airport

Cons:

No one responds to telephone call to front desk. if you try to call them from your room.
The cleaning staff doesn’t speak English at all. No way to communicate to them.
The breakfast area is without any windows and dingy.

2025-10-25 • via Nuitee
R
R6733SJtimc • Friends getaway
6
Staff Better, Lead Better
Pros:

I wanted to like this hotel, I really did. As someone who used to work in the hotel business, it's obvious that this property is understaffed and the people there are severely overworked. It's a tale as old as time in the hotel business nowadays; property management companies sacrifice employee well-being for profit instead of staffing appropriately for a property of this size.

The rooms were clean, but the interior and exterior of the property was not up to Marriott brand standard in terms of condition.

The gentleman working at the desk on Saturday evening was great; I had an issue with my room, and he quickly and professionally resolved it. He is a true asset to your property.

I saw no Leadership presence throughout my stay, which was concerning. You need leadership to be there on a busy weekend offering support, which I didn't see happening. On Sunday at checkout, there was one person managing the grab and go breakfast line who clearly was not hired to do that.

Giving it a 3 because the room was clean and the gentleman working the desk on Saturday was great. Everything else was very disappointing.

Take a look in the mirror- you have a great location. Staff it correctly and things will improve.

2025-10-07 • via Tripadvisor