Sheraton Philadelphia University City Hotel

Hotels
•
Sheraton
8.6 (649 reviews)
3549 Chestnut Street , Philadelphia , US
+1 215-387-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness concerns
Ongoing renovations
Noise from elevator

Categories

Cleanliness
7.68
Some issues with cleanliness noted, especially concerning towels and the tub.
Service
9.65
Staff was accommodating and went above and beyond to ensure a pleasant stay.
Location
8.69
Conveniently located close to CHOP and within walking distance to UPenn.
Room Quality
8.14
Rooms are pleasant with comfortable beds, but noise issues were reported.
Amenities
8.17
Amenities are standard, but renovations are ongoing which impacts some areas.
Value for Money
8.63
Overall decent value, but additional fees for parking were unexpected.
Food and Beverage
9.18
Breakfast experience highlighted for its exceptional hospitality by staff.
Overall Experience
8.65
Overall a positive experience despite maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Prime Location near Universities
Located on the campuses of the University of Pennsylvania and Drexel University, the Sheraton Philadelphia University City Hotel offers a convenient stay just 1.1 km from the 30th Street Amtrak Station.

Modern Amenities and Services
Enjoy free WiFi, room service, hair dryers, and ironing facilities in the comfortable rooms. The hotel also boasts 8 meeting rooms and a 24-hour gym for guests' convenience.

Delicious Dining Options
Indulge in Asian cuisine at the on-site Sang Kee Noodle House Restaurant or unwind with cocktails at the Lounge. With the Penn Museum just steps away, immerse yourself in the city's rich culture.

Book your stay now and experience the best of Philadelphia at the Sheraton Philadelphia University City Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be at least 21 years to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8.6
Based on 649 reviews
Cleanliness: 7.68
Service: 9.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
M
Moriliat • extended_group • us
8
Overall I had a good stay. The rooms were clean and comfortable.
Pros:

The property was in a great location. Loved that it’s walking distance to restaurants. The facility was also clean.

Cons:

Nothing

2026-09-18 • via Nuitee
M
Massimiliano • family_with_children • us
10
2026-09-17 • via Nuitee
M
Marcella • couple • us
9
2026-09-17 • via Nuitee
X
Xuelin • family_with_children • us
9
2026-09-17 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-09-17 • via Nuitee
K
Kirsty • family_with_children • us
10
Excellent proximity to U Penn, Friendly staff, Comfortable beds
Pros:

From the moment we walked in the door it was a friendly and inviting atmosphere. Efficient and welcoming front desk staff. Rooms were clean and beds were so comfortable.

2026-09-15 • via Nuitee
X
Xin • extended_group • us
9
2026-09-11 • via Nuitee
L
Linda • couple • us
9
2026-09-11 • via Nuitee
F
fabiane • couple • br
10
Prática
Pros:

Localização

Cons:

Café da manhã

2026-09-08 • via Nuitee
J
Julia • couple • us
9
This is a strong pick in University City.
Pros:

This hotel has recently undergone a renovation and now feels very upscale.

2026-09-08 • via Nuitee
S
Sonny J • family_with_children • ca
8
2026-09-07 • via Nuitee
K
Kim • couple • us
9
2026-09-07 • via Nuitee
P
Paliwal • couple • ae
9
Pros:

Location

2026-09-04 • via Nuitee
R
R • family_with_children • th
5
U did not give me Marriott Bonvoy points even after promising. Anisha said 2 days, now 2 momths
2026-09-04 • via Nuitee
P
Parveen • couple • in
9
2026-09-03 • via Nuitee
N
Nikos Achillas • family_with_children • gr
8
Pros:

Very convenient location for University city, very close to UPenn and Drexel campus, very lively area, there are convenient stores across the street that are 24/7 open.

Cons:

The room was small for four people, we could not use the room for anything else but sleeping.

2026-09-02 • via Nuitee
B
Bo • extended_group • us
10
Pros:

Location is very good!

2026-09-01 • via Nuitee
A
Anoushka • family_with_children • sg
2
Not Sheraton quality and not value for the price unfortunately.
Pros:

Hotel is very well located for the Upenn campus and has a convenient tuck shop next to the reception. Gym was good as well and hardly anyone around.

Cons:

Room was not clean and was net even serviced and cleaned properly during our stay. The room was for some reason always very dusty which i suspect could be because of the carpet shedding fibers. Also the aircon in the room was super noisy and was leaking water couple of nights.
One of the days, in spite of multiple reminders our room was not serviced and we had to stay in the messy and dirty room. As a comp the manager gave us breakfast access next day to the lounge (breakfast also was super crowded and not a great spread).
Some of the staff at the reception were less than friendly. For the price and given the Sheraton brand, I was super disappointed.

2026-08-31 • via Nuitee
S
Shannon • family_with_children • us
9
Pros:

Great hotel.

2026-08-28 • via Nuitee
N
Namgyal • couple • us
10
It was great experience,me and my daughter had good time.
Pros:

It was very clean & the staff was very professional.

Cons:

It should have free breakfast with the stay:)

2026-08-27 • via Nuitee