Sheraton Philadelphia University City Hotel

This was one of the best hotel experiences! I was there with my wife for the Drexel graduation where she was the keynote speaker. Upon check in Nezha was very sweet and made sure we were well taken care of. Later that evening we had drinks at the bar. Rey made some of the best drinks I’ve ever had and he was so knowledgeable and fun to discuss different drinks and bourbons with. Floricia was another bartender who was very sweet and served us her signature drink that was delicious, spicy and peachy. Everyone was so friendly and provided excellent customer service. Ty was a wealth of knowledge and provided great customer service as well.

Someone actually booked this hotel for me since I was speaking at an engagement and Nezha at the front desk was so welcoming and friendly , we knew it was going to be a great stay. We were actually late to dinner because we wanted to keep chatting with her. Her customer service was impeccable and started our trip out wonderfully.
Then after dinner we decided to check out the bar and have a drink before calling it a night. That turned out to be a 3 hour event!! Floricia and Rey, the bartenders, were not only attentive but they were interested in what we liked, getting us to try new things and joined us in celebrating Drexels graduation. Ty was great as well. I would highly recommend staying here!

Great friendly service, very helpful staff especially Nezha, she went above and beyond to make sure we had the best experience possible. Rooms were clean and updated.

location, cleanliness, friendly staff

In our annual trip to Philly, the Sheraton team always exceeds expectations. From Tyree and Jonathon in the front office to the backbone of their hospitality - Teresa, Jackie, Margaret and Sharon - the crew treats our students and faculty like family. And not to forget Chef Rodney and Cheyenne for all they do to make ABA's and our bankers' time at the Sheraton a win! Thank you all and see you next May!

Went for school/work event. The staff was perfection. I have traveled a lot. I have never experienced such perfection service like this. Happy to see me and always treated with a smile. I really had to thank them on a daily basis thank you Teresa, Margaret, Jackie, Sharon, Chef Rodney. I can’t wait to come back. Thank you for making this trip great.

Great location for the campuses and train station. Clean and comfortable, friendly staff. Sangkee in the building!

The great:
Staff provided 5 star service. Staff brought a coat rack and ironing board they found in storage so I could hand clothes up.

The good:
bed was comfortable and shower was good, clean enough ( some dust ,dirt on floor and bed side tables, found someone’s earring back) I was in a “ new room” so likely to get worse with time

The bad:
rooms too small for yoga, no restaurant on site, concierge lounge doesn’t offer breakfast, street noise at night, even on high floors

The horrible:
Not designed for people planning to spend more than one night or bring clothes, computers etc. The closet was blocked by the mini fridge so you can’t hang clothes or hide a suitcase, there was no luggage rack, no desk to work at, no iron or ironing board, the vanity is too small to use for hair or make up. Generally feels like a low-end property rather than a “4 star hotel” ( Fairfield or residence but without the space or free breakfast)
Will stay at the Hilton ne t time I stay at Penn
Note to “shrinkflation designers”: people use closets, don’t want to look at their clothes or luggage, need a desk to work and think in peace. Need to put luggage on a rack to decrease the chance of bed bugs and or block the door. Also don’t want LED light switches keeping them awake at night.

Close to the train station and bus transportation across the street that takes you downtown.Rooms are hreat and super cpmfortable, clean and great view of city, quiet and comfortable a/c. Great lobby with a bar .Excellent value for the money
Nezha at the front desk helped us locate a room ready so we can rest after a long day.

I recently attended a conference hosted at this hotel. The property is beautiful and perfect for a large group, but what really set it apart was the incredible service. Every single day, the staff greeted us warmly and took amazing care of us with a smile. A special shoutout to Sharon and Jackie who were incredibly attentive, warm, and kindhearted to us the entire time. It really made the whole experience that much more special. I can't thank them and the Sheraton staff enough for their hospitality and genuine care for our group. Definitely recommend this hotel for anyone looking to host an event!

Hotel is located near Penn, short walk from the train and conveniences nearby. Gym was warm (temp) but had a good set up / full set of free weights. Lovely patio! Shout out to the staff for being very attentive and friendly especially Margaret, Jonathan, Jackie!

I love this hotel! The staff is incredible especially Jonathan, Jackie and Margaret! They are always helpful and go out of their way to make sure you feel welcomed and happy with every part of your stay. I can’t say enough great things about them…other than Thank you very much!!!

The facility and experience were all great! The folks taking care of our team’s refreshments were an absolute delight. Greeted us with smiles and conversation during our arrivals, breaks, and departure. They really set your facility apart from others. Cher, Sharon, Margaret, Teresa, Jackie, and Rodney were PHENOMINAL!!!

Teresa, Margaret, Jackie, Sharon, and chef Rodney were great!

Nikki, Fro and Ray were awesome during my stay

I was here for the Stonier Graduate School of Banking for a full week. It's fun but also intense. Coming in to the cheery high fives, big smiles (and even hugs!) from Margaret, Jackie, Teresa and Sharon made such a difference in the mood of the conference. Chef Rodney popped out mid-week to ask me how everything was going. Having been in the banquet world in a previous life, I know the long days and time of your feet... it never showed on their faces. Thank you! -Jim

Your personnel is out of this world! I looked forward to seeing their smiling faces each morning and afternoon. They are the reason that we’ll be back. They inspired us daily- we were in town attending ABA Stonier School of Banking and had long days. They cheered us on and made our business trip a personal experience. Thank you to Teresa, Margaret, Jackie, Sharon, Chep, and Rodney. Kudos to your Sheraton family.

I was in town for a banking conference program. The conference experience at the Sheraton University City was exceptional from start to finish. The professionalism, attention to detail, and genuine hospitality displayed by the entire team created an atmosphere that was welcoming, organized, and conducive to a successful event.

Special recognition is deserved for Teresa, Margaret, Jackie, Sharon, Chef, and Rodney, whose dedication and commitment to excellence were evident throughout our time at the venue. Each team member went above and beyond to ensure that every aspect of the conference ran smoothly, from event coordination and guest services to food preparation and facility management.

Teresa, Margaret, Jackie, and Sharon consistently demonstrated outstanding customer service, responsiveness, and a positive attitude that made all attendees feel valued and supported. Chef’s and Rodney’s professionalism, efficiency, and willingness to assist wherever needed contributed greatly to the overall success of the conference.

Because of the efforts of these remarkable individuals, our event exceeded expectations. Their teamwork, expertise, and commitment to excellence reflect the very best of the Sheraton University City. We are deeply grateful for their contributions and look forward to future opportunities to work with this outstanding team.

We were at the hotel for a banking conference and I have to provide an excellent review for the following staff members:
Jackie
Teresa
Margaret
Sharon
Chef Rodney

Their positive attitude and energy are what got us through our day. They went above and beyond to serve and help us. They were outstanding and greatly appreciated!

Nikki and Floricia were amazing to be around. The best part of staying was seeing smiling faces after a long day.