Sheraton Philadelphia University City Hotel

Hotels
•
Sheraton
8.6 (514 reviews)
3549 Chestnut Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness concerns
Ongoing renovations
Noise from elevator

Categories

Cleanliness
7.68
Some issues with cleanliness noted, especially concerning towels and the tub.
Service
9.65
Staff was accommodating and went above and beyond to ensure a pleasant stay.
Location
8.69
Conveniently located close to CHOP and within walking distance to UPenn.
Room Quality
8.14
Rooms are pleasant with comfortable beds, but noise issues were reported.
Amenities
8.17
Amenities are standard, but renovations are ongoing which impacts some areas.
Value for Money
8.63
Overall decent value, but additional fees for parking were unexpected.
Food and Beverage
9.18
Breakfast experience highlighted for its exceptional hospitality by staff.
Overall Experience
8.65
Overall a positive experience despite maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Prime Location near Universities
Located on the campuses of the University of Pennsylvania and Drexel University, the Sheraton Philadelphia University City Hotel offers a convenient stay just 1.1 km from the 30th Street Amtrak Station.

Modern Amenities and Services
Enjoy free WiFi, room service, hair dryers, and ironing facilities in the comfortable rooms. The hotel also boasts 8 meeting rooms and a 24-hour gym for guests' convenience.

Delicious Dining Options
Indulge in Asian cuisine at the on-site Sang Kee Noodle House Restaurant or unwind with cocktails at the Lounge. With the Penn Museum just steps away, immerse yourself in the city's rich culture.

Book your stay now and experience the best of Philadelphia at the Sheraton Philadelphia University City Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be at least 21 years to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 35 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 514 reviews
Cleanliness: 7.68
Service: 9.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
Y
yuyu • extended_group • us
10
感觉很好。
Pros:

服务很好，给我们免费延迟退房了。

2026-04-25 • via Nuitee
W
Wendy • couple • us
10
2026-04-18 • via Nuitee
S
Sonny J • family_with_children • ca
9
Pros:

location

Cons:

space

2026-04-18 • via Nuitee
J
Judy • couple • us
9
Great stay, would book again!
Pros:

Helpful, friendly staff, property was just renovated so it is clean, fresh and attractive

Cons:

Gym, store, restaurant is almost finished, yay!

2026-04-14 • via Nuitee
R
Rebecca • family_with_children • us
10
Pros:

Clean hotel with friendly courteous staff. Loved it here.

2026-04-12 • via Nuitee
J
Julia • solo_traveller • us
9
2026-04-08 • via Nuitee
N
Naila • family_with_children • us
10
Pros:

The location and the staff. Having a streamer in the room.

Cons:

Nothing, everything was great.

2026-04-07 • via Nuitee
D
Douglas • couple • pa
8
Pros:

clean room, comfortable bed

2026-04-05 • via Nuitee
J
Julie • solo_traveller • us
8
2026-03-29 • via Nuitee
M
Marie • extended_group • us
8
Great staff, allergy friendly, spacious room
Pros:

The staff was so courteous I felt like a VIP even on the phone with them before I arrived. My room was spacious and extremely functional, with lots of space for by suitcase and personal items, a table and an armchair. Bed was very comfortable and I really appreciate that there is no fragrance in the lobby, AND they have a featherless floor for people with allergies. Very easy walk to the train station.

Cons:

There were renovations going on while I stayed there so I did not get the full experience of what this hotel is like in its full glory, but they made up for it by giving us access to the club floor and free breakfast. Very classy move.

2026-03-27 • via Nuitee
G
Goode • family_with_children • us
8
Pros:

NA

Cons:

NA

2026-03-24 • via Nuitee
R
Raheem • couple • us
9
2026-03-16 • via Nuitee
2
241geoffreyd • Family
10
Amazing Service
Pros:

Chris and the entire team at the Sheraton were phenomenal. They took their time to make a family trip very special and made the visit to Philadelphia unique and unforgettable. Thank you for a wonderful visit!!

2026-03-14 • via Tripadvisor
T
The_Chos • Business
10
Top hospitality
Pros:

I’ve stayed at the Sheraton Philadelphia University City Hotel for the past three years while attending an annual program, and the staff are the reason I look forward to coming back.

From early morning breakfast to evening drinks and appetizers, the team consistently greets guests with warmth, enthusiasm, and genuine hospitality. It’s especially impressive to see many of the same friendly faces each year who clearly take pride in making guests feel welcome.

Special recognition to Sharon, Teresa, Jackie, Margaret, Junetta, Taneka, Tina, and Chef Rodney for their outstanding service and positive energy. They truly elevate the experience.
The rooms have also been updated over the past year, and with renovations still underway, I’m looking forward to seeing the finished results on my next visit.

Great people make all the difference here.

2026-03-13 • via Tripadvisor
M
melvinw232 • Solo travel
10
Excellent service
Pros:

Excellent staff especially Teresa, Margaret, Jackie and Sharon of the morning wait staff. Love them

2026-03-13 • via Tripadvisor
2
204shahbazm • Business • Boston, Massachusetts
10
Great service and experience
Pros:

I stayed at the Sheraton for a week long leadership education at Wharton. Right from check in to checkout my experience was great. I was fasting during this time and requested the hotel for breakfast to be provided early which they did every single day. When I came back from school, my box was ready. Especially Nezha was awesome with the service. She was very polite and helpful. Five stars to Nezha and Sheraton. Highly recommend this place.

2026-03-12 • via Tripadvisor
E
Elsa • couple • es
10
2026-03-10 • via Nuitee
3
381alexisk • Family
10
Above and beyond best staff
Pros:

We stayed for a squash tournament in February and had the BEST service and hospitality from Jackie, Margaret and Teresa. Also on there was an older woman w short hair working the lobby the morning of feb 20 who was AMAZING and had such a positive attitude- I travel a lot for work and pleasure and has stayed at 4 and 5-star hotels many of them do not have as friendly enthusiastic staff as this place. PLEASE honor these ladies with a raise/bonus. They remember my name, go the extra mile, and make guests feel at home and that they are happy to be there with us. This is often a reflection on management so kudos to you too.

Thank you!

2026-03-08 • via Tripadvisor
S
Sladeit • Business • Irvine, California
10
Great service!
Pros:

The stay was great. Nezha Lafkih was very helpful!

2026-03-07 • via Tripadvisor
V
Vaishali • solo_traveller • ae
10
2026-03-05 • via Nuitee