Sheraton Philadelphia University City Hotel

Hotels
Sheraton
8.6 (638 reviews)
3549 Chestnut Street , Philadelphia , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable beds
Cons:
Cleanliness concerns
Ongoing renovations
Noise from elevator

Categories

Cleanliness
7.68
Some issues with cleanliness noted, especially concerning towels and the tub.
Service
9.65
Staff was accommodating and went above and beyond to ensure a pleasant stay.
Location
8.69
Conveniently located close to CHOP and within walking distance to UPenn.
Room Quality
8.14
Rooms are pleasant with comfortable beds, but noise issues were reported.
Amenities
8.17
Amenities are standard, but renovations are ongoing which impacts some areas.
Value for Money
8.63
Overall decent value, but additional fees for parking were unexpected.
Food and Beverage
9.18
Breakfast experience highlighted for its exceptional hospitality by staff.
Overall Experience
8.65
Overall a positive experience despite maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Prime Location near Universities
Located on the campuses of the University of Pennsylvania and Drexel University, the Sheraton Philadelphia University City Hotel offers a convenient stay just 1.1 km from the 30th Street Amtrak Station.

Modern Amenities and Services
Enjoy free WiFi, room service, hair dryers, and ironing facilities in the comfortable rooms. The hotel also boasts 8 meeting rooms and a 24-hour gym for guests' convenience.

Delicious Dining Options
Indulge in Asian cuisine at the on-site Sang Kee Noodle House Restaurant or unwind with cocktails at the Lounge. With the Penn Museum just steps away, immerse yourself in the city's rich culture.

Book your stay now and experience the best of Philadelphia at the Sheraton Philadelphia University City Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be at least 21 years to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8.6
Based on 638 reviews
Cleanliness: 7.68
Service: 9.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 8.65
H
HAIPING family_with_children cn
9
2026-08-07 via Nuitee
K
Kimberly couple us
10
2026-08-05 via Nuitee
T
Terri extended_group us
9
Pros:

friendly

Cons:

paying to park in the parking garage

2026-08-03 via Nuitee
R
Reinhard solo_traveller gb
1
A nightmare
Cons:

Wifi did not work properly! They tried to charge me 3 times for my stay. Outrageous!!! Never had a hotel experience worse than this.

2026-08-03 via Nuitee
S
Susan family_with_children us
7
2026-07-23 via Nuitee
S
Supeng solo_traveller hk
8
Pros:

位置很好,離賓大很近

Cons:

價格有點小貴

2026-07-17 via Nuitee
C
CHINGIN tim solo_traveller us
6
Pros:

Pillows are so bad ... Bed is meh. Parking with tax is $49 a day.

Cons:

Pillows suck. A/C is so loud.

2026-07-13 via Nuitee
A
Adrien family_with_children fr
5
2026-07-13 via Nuitee
L
Li solo_traveller ca
8
Pros:

房间的床很舒服,特别喜欢健身房楼层的露台,非常放松

2026-07-13 via Nuitee
M
Mai couple us
10
2026-07-13 via Nuitee
D
Dmitry Arutyunov extended_group ae
7
2026-07-13 via Nuitee
Y
YAN family_with_children cn
10
2026-07-10 via Nuitee
Z
Zeljka extended_group hr
8
2026-07-10 via Nuitee
B
bakr family_with_children sa
7
2026-07-10 via Nuitee
L
lsorr25 Business
10
Great Experience
Pros:

The staff at this Sheraton is top notch. From the front desk, to the housekeeping, to the bar staff. Every interaction was friendly and positive. HUGE thanks to Flo, Rey, Makayla and manager Jonathan at the bar who organized and ran an incredibly fun game for our group and whatever random strangers we roped into playing with us. We can't wait to come back next year.

2026-07-08 via Tripadvisor
B
beach4321kd Business
10
Sheraton University City | Lobby Bar
Pros:

I discovered a true gem in this hotel's lobby bar during a business trip to the University of Pennsylvania for faculty work. From the moment I walked in, I was welcomed like family, turning what could have been just another evening on the road into one of the highlights of my stay.

The space itself is absolutely beautiful—stylish, comfortable, and filled with positive energy that makes you want to linger. The craft cocktails are exceptional, thoughtfully prepared with high-quality ingredients and creativity. Every drink was perfectly balanced and consistently impressive.

What truly sets this place apart, though, is the people. Flo and Rey, the bartenders, provide service that goes far beyond expectations. They are warm, personable, attentive, and genuinely enjoy making every guest feel special. Jonathan, the manager, leads by example, creating an atmosphere of hospitality that is rare to find. Together, they deliver over-the-top service that is authentic, welcoming, and memorable.

When you're traveling frequently for work, finding a place where you're greeted by name, remembered, and made to feel at home is priceless. This lobby bar accomplished exactly that. Whether you're staying at the hotel or simply looking for outstanding craft cocktails and exceptional hospitality, I can't recommend it highly enough. I'll definitely be back on my next trip to Philadelphia!

2026-07-06 via Tripadvisor
4
479russh Family
10
Great place and staff.
Pros:

Our family had a great experience at this Sheraton in Philadelphia. The staff was incredibly welcoming and helpful the entire time we stayed. We had our dog with us and they had something special for him every time he came or went.

2026-07-06 via Tripadvisor
A
Andrea Cevallos solo_traveller mx
8
2026-07-06 via Nuitee
G
Gregory couple us
9
2026-07-06 via Nuitee
D
Dmitry Arutyunov family_with_children ae
8
2026-07-06 via Nuitee