Holiday Inn Norwich by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.3 (460 reviews)
10 Laura Boulevard , Norwich , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location and shuttle service
Clean breakfast
Cons:
Cleanliness issues in rooms
Inconsistent amenities
Single elevator causing delays

Categories

Cleanliness
6.05
Multiple reviews mentioned cleanliness issues such as a bad odor in the rooms and the hotel's overall dirty appearance.
Service
8.05
Staff was described as friendly and helpful, contributing positively to the guest experience.
Location
8.55
The hotel is conveniently located near Mohegan Sun with shuttle service provided.
Room Quality
6.55
Rooms had mixed reviews; some were clean and satisfactory, while others had issues like musty smells and old mattresses.
Amenities
7.55
Amenities like breakfast and shuttle service were positively mentioned, but some features were lacking.
Value for Money
6.55
Concerns were raised about discrepancies in amenities promised versus what was delivered, affecting perceived value.
Food and Beverage
7.55
Breakfast was mentioned positively, but some confusion regarding its inclusion affected perception.
Overall Experience
7.55
Guests generally had a decent experience with notable highlights, but several complaints impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:33

Property Description

Convenient Location near Mohegan Sun Casino

Indoor Pool and Business Center

The Holiday Inn Norwich provides a relaxing stay with its indoor pool, perfect for a refreshing dip after a day of exploring. The business center is ideal for staying connected during your trip, ensuring you can handle work tasks efficiently.

Dining Options and Entertainment

Guests can enjoy delicious meals at the Rendezvous restaurant or have a fun night out at the Scorzz Sports Bar and Grill with its 12 TVs and karaoke night. The variety of dining options and entertainment choices cater to different preferences, adding excitement to your stay.

Fitness Center and Laundry Facilities

Stay on top of your fitness routine at the hotel's fitness center, equipped with modern equipment. Additionally, the laundry facilities make long stays convenient and hassle-free, allowing you to pack light and always have fresh clothes available.

Book your stay at the Holiday Inn Norwich for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 460 reviews
Cleanliness: 6.05
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 7.55
Value for Money: 6.55
Food and Beverage: 7.55
Overall Experience: 7.55
A
Ashley • couple • us
6
Pros:

The location was convenient to Mohegan sun

Cons:

The elevator stalled and the vending machines sucked

2026-05-21 • via Nuitee
P
PILAR • solo_traveller • es
7
2026-05-15 • via Nuitee
H
Hutnik • solo_traveller • us
8
Cons:

The bed

2026-05-12 • via Nuitee
M
Matti • solo_traveller • fi
8
2026-05-11 • via Nuitee
B
BARBARA • couple • us
3
IT wasn't a great stay. Staff was not overly friendly and did not go above and beyond.
Pros:

Location

Cons:

room was dirty. French fry on floor. Asked to have room vaccumed & tub cleaned next morning. They brought clean towels, but fry was still on floor and tub was still dirty when we returned the second evening.

2026-05-02 • via Nuitee
J
Jasmine • couple • us
10
2026-05-01 • via Nuitee
C
Cynthia • family_with_children • us
7
Pros:

Beds were comfortable.
Blackout curtains were a pleasant surprise.

Cons:

Toilet seat was broken.
Only 2 complimentary breakfasts were given per day for 4 adults- this was not mentioned anywhere on the website.

2026-04-27 • via Nuitee
L
laura_happy • Family • Amherst, New York
2
Go elsewhere- dirty and old!
Pros:

Don’t stay here, it’s dirty and gross and no one cares. The owner should really do the bare minimum. Our bathroom had ants. Tons of little ants marching in and out of the wall and around the bathroom.

The whole place needs renovation, besides being really dirty everywhere. Bathroom was dirty and old. The mattresses must be 20+ years old- you could feel springs, lumps, bumps. Looking around the hotel are signs of neglect- spider web in the room lamp, quite visible. All around the hotel was dirty.

The gym was also dirty. No wipes to wipe my sweat off the equipment. Empty water cooler. I told the staff after my workout in case they could replace the items. Next day there was a can of Lysol. Should I be spraying equipment with that? Still no water, obvious the problem is the owner doesn’t care one bit about the state of the hotel or else they would have the basics in the stockroom.

Also when we checked in the front desk said our reservation had been canceled. It wasn’t and they eventually got us into a room after 20 minutes. At check out , I told the front desk about the aunts. Their response was they would have someone vacuum them. They were coming in and out of the wall - ummmmm, not a solution.

I recommend not staying here.

2026-04-26 • via Tripadvisor
P
Pamela • family_with_children • us
10
2026-04-24 • via Nuitee
N
Natalie • couple • us
8
Pros:

Location to major highway

2026-04-22 • via Nuitee
R
Ryan • family_with_children • us
10
Pros:

I like all the front desk workers. Very helpful and very polite.

2026-04-21 • via Nuitee
P
Pamela • solo_traveller • us
7
Front desk was pleasant but didn’t feel thst having no heat w b as an issue and offered to move us in a few hours. It wa
Pros:

Price and location restaurant was open late and food and drinks were good. I reserved 2 rooms. 1st room no issues. 2nd room several issues.

Cons:

No heat in the room, no pool available. Coffee maker on top of microwave that was on too of a fridge. Im less than 5 feet tall had to stand on a chair to make coffee. No offer of a discount for a room with no heat.

2026-04-18 • via Nuitee
B
Brockett • solo_traveller • us
10
Pros:

Hi

2026-04-17 • via Nuitee
K
Kiara • solo_traveller • us
10
2026-04-13 • via Nuitee
R
Rena • couple • us
6
Pros:

Front desk employees were very nice and was close to the Mohegan casino

Cons:

Was a little over priced for wha we got. Feel I could have gotten something better for same price or a little more.

2026-03-30 • via Nuitee
C
Christina • family_with_children • us
8
2026-03-28 • via Nuitee
K
Kimberly • couple • us
10
2026-03-26 • via Nuitee
J
John • couple • us
10
Was good
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
M
merton • family_with_children • us
8
worked out good to keep us safe during the blizzard
Pros:

breakfast was excellent

Cons:

when i went to pay my credit card i found out i was charged 319.00 for booking . com plus 426.00 for holiday inn i thought by reserving through booking that the charge would be applied to the hotel bill

2026-03-01 • via Nuitee
M
Michael • couple • us
7
2026-03-01 • via Nuitee