Smartrental Collection Gran Vía Centric

Hotels
8.8 (4700 reviews)
42 Calle Gran Vía , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean apartments
Cons:
Poor cleanliness
Inadequate service
Elevator issues
Room maintenance

Categories

Cleanliness
5.9
Multiple reviews indicated that the cleanliness was poor, with specific mentions of foul smells and dirty towels.
Service
9.4
Some reviews noted good service, though others highlighted missed requests, indicating average service quality.
Location
10
Many reviews praised the location as excellent, close to major attractions.
Room Quality
8.4
Several guests mentioned poor room conditions and maintenance issues.
Amenities
8.9
Some positive feedback on amenities, but mixed on elevators and availability.
Value for Money
8.4
Concerns were raised about the pricing given the complaints about cleanliness and service.
Food and Beverage
10
No specific mention of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
9.4
Overall sentiment was mixed; while some reviews were positive about location and staff, a significant number expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:29

Property Description

Prime Location in Madrid
Situated in the vibrant heart of Gran Via and overlooking Callao Square, SmartRental Collection Gran Vía Centric offers modern accommodations with complimentary WiFi.

Luxurious Amenities
Each unit features air conditioning, a well-equipped kitchen, a flat-screen TV, and a private bathroom with free toiletries. Select apartments boast a charming terrace for relaxation.

Convenience at Your Fingertips
Guests can enjoy the convenience of car rental and airport shuttle services during their stay. Explore nearby attractions such as the Royal Palace and Thyssen-Bornemisza Museum with ease.

Ready to experience the best of Madrid? Book your stay at SmartRental Collection Gran Vía Centric today!

Important information:

The property reserves the right to request a 100€ damage deposit, which will be returned within 7 days of the departure date, if there are no incidents.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking 6 rooms or more, different policies and additional supplements may apply.

Room can be cleaned everyday for free under request

Please note:

Daily cleaning: On request, free of charge
Change towels: Consult policy in the establishment
Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

8.8
Based on 4700 reviews
Cleanliness: 5.9
Service: 9.4
Location: 10
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 9.4
A
Aline • family_with_children • br
10
Segunda vez que me hospedo e voltarei com certeza
Pros:

Muito bem localizada, café da manhã apesar de cheio muito saboroso!

Cons:

O quarto é pequeno, mas razoável para Madrid

2026-03-14 • via Nuitee
E
Eleonora • couple • mk
10
Pros:

Everything was perfect 😍

Cons:

As I said no negative comments

2026-03-14 • via Nuitee
R
Ruiz • couple • ch
10
Très bon
Pros:

L’emplacement grand centre pour moi idéal

Cons:

Le fait de ne pas avoir accès à la terrasse avant 13h et de pas non plus pouvoir boire un café sur cette même terrasse

2026-03-14 • via Nuitee
M
Marc • couple • fr
9
Hôtel très bien placé avec accueil sympathique. P'tit déj. super au 10è étage avec vue sur la ville
Pros:

Hôtel très bien placé à proximité des centres d'intérêts. Petit déjeuner très bien garni dans une salle très agréable. Vue superbe sur les toits de Madrid au niveau du rooftop.. A noter, l'accueil très sympathique de Elena. Lits confortables.

Cons:

Rien

2026-03-13 • via Nuitee
R
Roman • family_with_children • es
10
Fantástico y acogedor .
Pros:

Lo primordial el alojamiento y la ubicación . Las chicas super amables al igual que los chicos . Sin duda volveria a hospedarme en este lugar y lo que recomendaría sin duda . Muchas gracias

Cons:

Por llamar al en negativo un poco el olor que hay en las escaleras . Pero no le di mucha importancia a ello . Es lo único negativo que le veo y por ello no le resta nada lo agusto que estuve en el lugar .

2026-03-13 • via Nuitee
M
Maria Belen • solo_traveller • ar
10
Pros:

El departamento era muy luminoso, grande. Tenía una terraza con una vista excepcional y estaba equipada con todo lo que necesitaba. Estaba cerca de todo.

Cons:

Nada.

2026-03-13 • via Nuitee
L
laura • family_with_children • it
7
2026-03-13 • via Nuitee
M
María • family_with_children • es
10
Pros:

El personal muy atento y la ubicación genial

2026-03-13 • via Nuitee
S
Samanta • family_with_children • pl
10
Było super
Pros:

Lokalizacja, czystość, wygląd pokoi i i udogodnienia

Cons:

Brak

2026-03-12 • via Nuitee
C
Carita • couple • ee
8
2026-03-12 • via Nuitee
T
Theodoros • family_with_children • gr
8
Pros:

Το ξενοδοχείο βρίσκεται σε άριστη τοποθεσία Το πρωινό καλό με υπέροχη θέα αλλά για μια δυο μέρες να το προτιμήσετε

Cons:

Θα μπορούσε να είναι πιο καθαρό για τα δεδομένα μου και να άλλαζαν τις πετσέτες προσώπου όταν την δεύτερη μέρα της αφήσαμε για αλλαγή καθώς και αλλαγή σαπουνιού για τα χέρια κάθε μέρα δεν μπορεί να έχουμε ένα σαπούνι μικρό για 4 μερες 4 ατομα(λύση υπάρχει από το αφρόλουτρο αλλά).Είχε

2026-03-12 • via Nuitee
F
Fina • family_with_children • es
10
Pros:

El personal es super atento, la ubicación excelente y el apartamento completisimo. Sin fuda volvere a alojarme allí.

Cons:

Por poner algo. Los ascensores son muy lentos

2026-03-11 • via Nuitee
J
Jhose • family_with_children • pt
10
2026-03-11 • via Nuitee
S
Sabrina • family_with_children • pt
10
Impecável
Pros:

Tudo perfeito . Não tem como escolher

2026-03-10 • via Nuitee
R
Reyes • family_with_children • es
9
Escapada de fin de semana.
Pros:

La ubicación, el personal y la decoración y equipamiento del apartamento.

Cons:

El sofá cama para dos es algo incómodo ya que suena al moverte, pero es amplio y está bien para un par de noches.

2026-03-10 • via Nuitee
D
Daniela • family_with_children • ve
10
Excelente
Pros:

Excelente

Cons:

Todo me gustó

2026-03-10 • via Nuitee
T
Tutku • couple • tr
9
2026-03-10 • via Nuitee
P
Paulė • couple • lt
9
2026-03-10 • via Nuitee
A
Ana Belén • extended_group • es
10
2026-03-09 • via Nuitee
A
aviles mari • family_with_children • es
10
Pros:

Centrico y amabilidad del personal del hotel

Cons:

La habitación no tenía buenas vistas

2026-03-09 • via Nuitee