Smartrental Collection Gran Vía Centric

Hotels
8.8 (5030 reviews)
42 Calle Gran Vía , Madrid , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean apartments
Cons:
Poor cleanliness
Inadequate service
Elevator issues
Room maintenance

Categories

Cleanliness
5.9
Multiple reviews indicated that the cleanliness was poor, with specific mentions of foul smells and dirty towels.
Service
9.4
Some reviews noted good service, though others highlighted missed requests, indicating average service quality.
Location
10
Many reviews praised the location as excellent, close to major attractions.
Room Quality
8.4
Several guests mentioned poor room conditions and maintenance issues.
Amenities
8.9
Some positive feedback on amenities, but mixed on elevators and availability.
Value for Money
8.4
Concerns were raised about the pricing given the complaints about cleanliness and service.
Food and Beverage
10
No specific mention of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
9.4
Overall sentiment was mixed; while some reviews were positive about location and staff, a significant number expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:29

Property Description

Prime Location in Madrid
Situated in the vibrant heart of Gran Via and overlooking Callao Square, SmartRental Collection Gran Vía Centric offers modern accommodations with complimentary WiFi.

Luxurious Amenities
Each unit features air conditioning, a well-equipped kitchen, a flat-screen TV, and a private bathroom with free toiletries. Select apartments boast a charming terrace for relaxation.

Convenience at Your Fingertips
Guests can enjoy the convenience of car rental and airport shuttle services during their stay. Explore nearby attractions such as the Royal Palace and Thyssen-Bornemisza Museum with ease.

Ready to experience the best of Madrid? Book your stay at SmartRental Collection Gran Vía Centric today!

Important information:

The property reserves the right to request a 100€ damage deposit, which will be returned within 7 days of the departure date, if there are no incidents.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking 6 rooms or more, different policies and additional supplements may apply.

Room can be cleaned everyday for free under request

Please note:

Daily cleaning: On request, free of charge
Change towels: Consult policy in the establishment
Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

8.8
Based on 5030 reviews
Cleanliness: 5.9
Service: 9.4
Location: 10
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 9.4
M
Mary • couple • ie
9
2026-06-06 • via Nuitee
M
Medha • family_with_children • in
9
2026-06-06 • via Nuitee
H
HIROYUKI • couple • jp
9
2026-06-06 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-06-06 • via Nuitee
M
Ma Clarisa • family_with_children • ph
7
despite some negative, it was still a good stay
Pros:

the location,

Cons:

rooms were not well maintained we stayed here also last year and the rooms seemed newer, hot water in the bathroom were not consistent cold water disappears, when we arrived no drinking water, kitchen and laundry kits,

2026-06-06 • via Nuitee
G
Graciela • couple • ar
8
Pros:

Ubicación limpieza

2026-06-05 • via Nuitee
J
Jacqueline • couple • gb
9
Great location, lovely apartment! Clean and comfortable with a fabulous terrace.
Pros:

Everything

Cons:

Nothing

2026-06-04 • via Nuitee
M
Marco • extended_group • it
9
2026-06-04 • via Nuitee
M
Ma Clarisa • family_with_children • ph
8
very relaxing and convenient in terms of location and having a kitchenette
Pros:

location, staff were helpful, comfortable room size with kitchenette, comfortable mattress

Cons:

elevator quite slow,

2026-06-03 • via Nuitee
R
Rodrigo.Campos • solo_traveller • br
9
2026-06-03 • via Nuitee
V
VICTOR JOSE • solo_traveller • cl
10
Excelente experiencia
Pros:

Excelente ubicación, lugar cómodo y limpio. Personal muy agradable y atentos

Cons:

Todo bien

2026-06-03 • via Nuitee
M
Michelle • extended_group • us
9
2026-06-03 • via Nuitee
R
Rafael • extended_group • cr
9
Excelente
Pros:

Las habitaciones muy modernas y limpias, buena ubicación.

Cons:

Lo único esq solo hay dos elevadores y uno es compartido con el Sky Bar y en ciertas horas se vuelve muy concurrido.

2026-06-03 • via Nuitee
M
Michelle • couple • us
9
2026-06-03 • via Nuitee
G
Giuseppe • extended_group • it
10
Pros:

Posizione eccellente da cui raggiungere tutte le principali attrazioni di Madrid. Personale accogliente, gentile e didponibile

2026-06-02 • via Nuitee
S
Sharon • couple • il
10
Excelente
Pros:

El alojamiento estaba limpio, y el personal muy amable

2026-06-02 • via Nuitee
Z
ZEYNEP ARZU • family_with_children • tr
9
We were comfortable and happy with the apartment
Pros:

It is in a central position

Cons:

Naturally a noisy place bu if you don’t have sleep problems there will be no matter.

There were some dirty spots on The sofa in the living room.

2026-06-02 • via Nuitee
J
Jada • solo_traveller • ca
9
2026-06-01 • via Nuitee
P
patricia • couple • ar
5
Mala experiencia
Pros:

La ubicación , el departamento de un cuarto lindo , cama muy chica para dos personas y algunos detalles como mesa de living muy deteriorada, el resto bien

Cons:

La atención al huésped , lamentable , cero sentido común , un señor responsable que habló con nosotros en fin de semana un maleducado, desagradable , el resto simpáticos pero no resuelven , se lavan las manos y este señor q era quien podía darnos respuesta un maleducado.

2026-06-01 • via Nuitee
A
Ahmed • couple • ae
9
Great value for city centre location. Spacious room size
Pros:

Location is fantastic, rooftop view is beautiful to see the city.

2026-06-01 • via Nuitee