Smartrental Collection Gran Vía Centric

Hotels
8.8 (4629 reviews)
42 Calle Gran Vía , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean apartments
Cons:
Poor cleanliness
Inadequate service
Elevator issues
Room maintenance

Categories

Cleanliness
5.9
Multiple reviews indicated that the cleanliness was poor, with specific mentions of foul smells and dirty towels.
Service
9.4
Some reviews noted good service, though others highlighted missed requests, indicating average service quality.
Location
10
Many reviews praised the location as excellent, close to major attractions.
Room Quality
8.4
Several guests mentioned poor room conditions and maintenance issues.
Amenities
8.9
Some positive feedback on amenities, but mixed on elevators and availability.
Value for Money
8.4
Concerns were raised about the pricing given the complaints about cleanliness and service.
Food and Beverage
10
No specific mention of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
9.4
Overall sentiment was mixed; while some reviews were positive about location and staff, a significant number expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:29

Property Description

Prime Location in Madrid
Situated in the vibrant heart of Gran Via and overlooking Callao Square, SmartRental Collection Gran Vía Centric offers modern accommodations with complimentary WiFi.

Luxurious Amenities
Each unit features air conditioning, a well-equipped kitchen, a flat-screen TV, and a private bathroom with free toiletries. Select apartments boast a charming terrace for relaxation.

Convenience at Your Fingertips
Guests can enjoy the convenience of car rental and airport shuttle services during their stay. Explore nearby attractions such as the Royal Palace and Thyssen-Bornemisza Museum with ease.

Ready to experience the best of Madrid? Book your stay at SmartRental Collection Gran Vía Centric today!

Important information:

The property reserves the right to request a 100€ damage deposit, which will be returned within 7 days of the departure date, if there are no incidents.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking 6 rooms or more, different policies and additional supplements may apply.

Room can be cleaned everyday for free under request

Please note:

Daily cleaning: On request, free of charge
Change towels: Consult policy in the establishment
Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

8.8
Based on 4629 reviews
Cleanliness: 5.9
Service: 9.4
Location: 10
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 9.4
M
Mercedes • couple • es
9
Pros:

Ubicación excelente y trato genial

2026-02-14 • via Nuitee
B
Burgos • extended_group • es
10
2026-02-13 • via Nuitee
K
Khaled • couple • kw
7
جيدة
Pros:

الموقع

Cons:

تعامل بعض الموظفين

2026-02-13 • via Nuitee
A
Amira • extended_group • ma
9
2026-02-13 • via Nuitee
V
VICENTE • couple • es
9
Pros:

Lo céntrico y la comodidad de la habitación.

Cons:

El mal olor que salia de las tuberías en el baño al ducharse.

2026-02-12 • via Nuitee
M
Mohammed • couple • iq
8
2026-02-12 • via Nuitee
S
stefano • family_with_children • it
10
Madrid in famiglia
Pros:

Camera pulitissima e moderna, letto matrimoniale comodissimo,posizione centralissima e comoda per chiunque, staff cordialissimo e disponibilissimo, sicuramente ci tornerei immediatamente la.prossima volta, ho soggiornato con la mia famiglia e ci siamo trovati benissimo, molto comodo anche per I bambini, la consiglierei sicuramente!

Cons:

Assolutamente nulla, tutto perfetto!

2026-02-12 • via Nuitee
A
Aziza • couple • ma
10
J ai passé un séjour agréable dans cette hotel vraiment top , les gens trés serviable gentil proximité de tout et petit
2026-02-11 • via Nuitee
C
coskun erhan • family_with_children • tr
7
2026-02-11 • via Nuitee
A
Areen • extended_group • sa
8
2026-02-11 • via Nuitee
A
Abdelmounayime • extended_group • ma
9
2026-02-10 • via Nuitee
G
GEORGIOS • extended_group • gr
10
2026-02-10 • via Nuitee
M
MINKYU • family_with_children • kr
9
2026-02-10 • via Nuitee
D
Diego • couple • ar
10
Excelente lugar , cerca de todo.
Pros:

Lo mejor es la ubicacion . Excelente . El personal tmabien todos muy amables y bien predispuestos

2026-02-09 • via Nuitee
S
Sanja • family_with_children • hr
10
Absolutely perfect stay!
Pros:

I had a wonderful stay at this apartment and couldn’t be more satisfied. The place was very clean, comfortable, and exactly as described. Everything was well organized and equipped with all the amenities needed for a pleasant stay. I would definitely recommend this place and would be happy to stay here again.

2026-02-09 • via Nuitee
A
Areej • extended_group • kw
9
Every thigs was good and I will stay in it again
Pros:

The location is perfect you don’t need a car everything is nearby and the staff vary friendly and helpful I enjoyed every day in the hotel is was perfect

Cons:

The only one thing is the elevator was slow but if you are in the lower floors there is no need for the elevator

2026-02-09 • via Nuitee
I
István • family_with_children • hu
7
2026-02-09 • via Nuitee
R
ROSANA • family_with_children • br
9
Pros:

Da Localização perfeita

Cons:

Da limpeza do box do banheiro.

2026-02-09 • via Nuitee
S
Salvatore Danilo • couple • it
10
2026-02-08 • via Nuitee
E
Enrique • couple • es
10
2026-01-31 • via Nuitee