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Facilities
Property facilities
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Air conditioning
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Swimming pool
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Terrace
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Luggage storage
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Tour desk
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Ironing service
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Solarium
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Concierge service
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Grocery deliveries
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Adult only
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Public Bath
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Outdoor furniture
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Fruits
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Spa/wellness center services
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Free pool cabanas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Amenities
Hotel Boutique Casa Lulu offers a lavish experience with an outdoor swimming pool, 24-hour front desk, and concierge service. The rooms are elegantly designed with modern amenities including flat-screen TVs, air conditioning, and private bathrooms with free toiletries.
Scenic Views
Certain rooms at Hotel Boutique Casa Lulu feature balconies and terraces with stunning city views. Wake up to picturesque sights and enjoy a relaxing stay surrounded by beauty.
Delicious Dining Options
Start your day right with a buffet or American breakfast offered at the hotel. Indulge in a scrumptious meal before exploring the nearby attractions in Mazatlán.
Experience luxury, comfort, and convenience at Hotel Boutique Casa Lulu. Book now for an unforgettable stay in Mazatlán!
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Nothing. We checked out after one night because it was filthy, cockroaches and in in disrepair.
Disceptive description of hôtel. There is no pool bar, there is no solarium. The place is rundown and in disrepair. It is filthy and threadbare dirty sheets and towels. 2 cockroaches were scurrying across our floor and in the bathroom. They also lied about a person being available. Someone shows up at 3:00 to check you in , leaves you with a WHATSAP number saying you can reach them at any time; however , they never responded to our first request - which was how to lock the patio door. There is no spa and no spa services. Apparently, they will call out for spa service and it is rendered in your room. We walked into the hotel living room which is maybe what they call the solarium to find a family with small children occupying the space. It turns out it was one of the maid’s family. Casa Lulu website is deceptive. We contacted Booking.com over a dozen attempts to help us to no avail. This is another long story about their deception and lack of customer service and support. Their line is « we have your back and will exceed your expectations « . I finally reached Booking after 10 days of attempts. Booking.com does not have your back. We will no longer use Booking. The lack of customer support is egregious.
The view
Excelente ubicación, linda vista, sugiero que poden los cactus que se encuentran en el balcon de la habitación principal ya que obstruye la vista al mar.
Necesitan poner mas atención en la fumigación ya que al llegar a la habitación había cucarachas.
I enjoyed my stay. The value was there and the place reminded me of a bungalow from Mazatlan's old days. Pool is great and the Malecon is close.
Hace falta mantenimiento y limpieza profunda
Veldig fornøyd med oppholdet!
Behjelpelig personal og veldig avslappet atmosfære. Frokosten kunne man få når man selv ønsket det, som var veldig greit da dagsplanene varierer på ferie.
Very quiet and comfortable
It was fine, no complaints
location, staff, and the style
I think the code option to enter the hotel is not great. I couldn't get into the hotel the last night because I didn't have battery on my phone (obviously I didn´t remember the coed either) and there wasn't anyone there to help.
Buen servicio, instalaciones cómodas.
Su tranquilidad y el hotel como tal, es muy cool. El personal muy amable al momento de dar el servicio, la ubicación es interesante, tranquila. Si buscas tranquilidad es la opcion ideal.
Por temas de lluvia, se fue a luz y esto ocasiono un tema muy desalentador, ya que tardo bastante en volver la luz. Fuera de eso, el resto de los servicios estuvieron muy bien.
Clean and private
The service
Bonito lugar
So beautiful and peaceful
A bid smaalll
The views where amazing
It wasn’t clean, the property didn’t have ac so you couldn’t be outside at all other than room and pool, property isn’t accessible, there’s no elevator so even just to go up to our room and leave luggage there was super uncomfortable and dangerous as the stairs looked in terrible condition, the bathroom at our room was pretty old and outdated, stains everywhere, smelly property all over. Not worth the price at all.
So peace & quiet. We very much enjoyed our stay. The staff was very helpful and attentive. We I’ll definitely be visiting again!
En general bien, muy limpio. El desayuno estuvo bien.
My family and I used to be repeat customers at Casa Lulú. It is with deep disappointment that I must warn you about our visit on Friday, May 23rd, which was a nightmare that forced us to leave in under an hour.
Upon inspecting our rooms, we found an insect infestation on the mattress and visibly dirty sheets and pillows. It was a clear health hazard.
We documented everything on video and sent it to the staff. Faced with such unsanitary conditions, we left the hotel to find emergency lodging close to midnight, which completely ruined our trip.
The worst part is the hotel's reaction. To this day, they have not responded to our complaints and are refusing to refund the money we paid for a service that was impossible to use. Not only did they expose us to hazardous conditions, but they also kept our payment.
Recommendation: Do not risk your money and, above all, your health. This place is not trustworthy. Avoid it at all costs.
exelente servicio!!
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