Sheraton Boston Needham Hotel

My sister had a room also, she came a little later, she said it was a little confusing because there were 2 hotels with basically the same name, she went to the other one thankfully it was only 5 minutes away

The room had an issue that aound 3 or 4 am the AC went crazy and started heating the room. So it didn´t matter the temp that it was set on, it just went up to 80 or more. Also, the last night the room at the side had loud music the complete night until 5am.

Room right below gym with weights slamming all day and evening. Front desk staff didn't seem the least bit accommodating when my reservation said a king in fine print but the bold print said double room. I asked for plastic ware and said thank you to the staff they responded with "yup." Poop finger print stains on the door casing in tbe bathroom I wiped up. I have worked in hotels and understand when it is a full house not much you can do but that room really is the worst one in the building based on location.

It was very cold even with temp set at 76

The problem with the heat! I pushed Heat, High and every button that looked as if it might help. Heat would blow out of the vent near the windows for about 45 seconds and then stop. Most of the time, the heater was essentially an air conditioner blowing out freezing cold air and I wore heavy sweater and my jackets into bed.
Also, there was a terrible snowstorm last weekend and when I arrived, the steep uphill driveway to the Sheraton lobby was completely iced over. Halfway up, the cab driver was all set to leave me stranded on the icy driveway with my luggage because he was having so much trouble getting the car to keep running on that steep incline.
The staff member who checked me in (and she was lovely) told me that the city usually ploughs their driveway but hadn't done it that day, a Saturday, because the factory next to the hotel was closed.
I had the same trouble taking a Lyft into Needham; the Lyft couldn't get up the steep, winding driveway.
Shouldn't it have been the responsibility of the Sheraton to hire a private company to clear its driveway if the city wasn't doing it? Aren't they responsible for making sure their guests can safely access the hotel?
Finally, I'll mention this but it's not something that bothered me terribly: the room had absolutely no character. Not a single picture or anything decorative - just white walls and a white ceiling that looked like it was made of cement. I was there just to have a place to sleep that night but it seemed strange that unlike most hotels, decor apparently didn't matter.

Too far from elevator. Requested a room near elevator when I reserved, but didn’t get it. Waited two hours for order for room service. Front desk took care of this and we promptly got out order. Food was good and hot.

Check out alerted me to a back entrance that leads to and from the parking garage. The front entrance is steep amd winding and was a bit sketchy in the snow. Understandable as we were getting hammered with a bad snow storm but I definitely wish I knew about the less steep entrance. Thankfully I have an SUV.

location, facilities, room decoration

slow breakfast that we paid for and turned out its only for 2 guests not for all 4 (2 kids didn't get option for food - 35 minutes waiting for eggs and rude and inattentive staff ; bathroom had mold in ceiling and our kid has asthma - not good ! heater did not work and worst thing was the pool - main reason we booked the place for ! pool was unusable as AirCondtioner in pool area was blasting arctic cold air in January winter weather ! we reported the issue and no fix ! never going back ! Oh and they charge huge parking fee (not disclosed in advance ! )