Concord Plaza Hotel

Hotels
7.2 (1564 reviews)
45 John Glenn Drive , Concord , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Convenient location
Cons:
Poor breakfast quality
Rude reception staff
Noise during construction

Categories

Cleanliness
6.78
The hotel was generally clean, but issues with dirty dishes were noted.
Service
7.75
Mixed sentiments; some staff were friendly while others were unhelpful and rude.
Location
8.29
The location was convenient and well-situated for guests.
Room Quality
8.24
Rooms were appreciated for their size and cleanliness.
Amenities
6.77
Basic amenities were lacking; the breakfast options were particularly disappointing.
Value for Money
6.73
Guests noted that the quality did not meet their expectations for the price paid.
Food and Beverage
5.28
The breakfast was widely criticized; described as minimal and unsatisfactory.
Overall Experience
7.75
Many guests had both positive and negative experiences but generally rated it as decent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:39

Property Description

Luxury Accommodations
Experience comfort and convenience in our guestrooms equipped with modern amenities including air conditioning, flat screen TV, and ergonomic work desk.

Relaxation and Recreation
Unwind in style at our indoor swimming pool and hot tub, or stay active at the fitness centre during your stay at Crowne Plaza Concord - Walnut Creek.

Prime Location
Conveniently situated near shopping centers, restaurants, and golf courses, Concord Plaza Hotel in Concord, California, is the perfect choice for your next getaway. Ready to experience luxury and convenience? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

7.2
Based on 1564 reviews
Cleanliness: 6.78
Service: 7.75
Location: 8.29
Room Quality: 8.24
Amenities: 6.77
Value for Money: 6.73
Food and Beverage: 5.28
Overall Experience: 7.75
A
Ashley • couple • us
8
2026-01-29 • via Nuitee
C
Chris • solo_traveller • us
1
ANGRY AND DISGUSTED
Pros:

Just the location

Cons:

The staff at front desk were very kind but the housekeepers were literally talking about me in front of my door and what my job occupation was what kind of car i drove and my race “ yeah the black guy” that is so disrespectful and none of their business who i am or what car i drive or my race or occupation. I am highly upset about that. I want my money back because that is bullshit! Its like im being watched and to stand RIGHT IN FRONT OF THE ROOM I AM IN. Just dont add up

2026-01-26 • via Nuitee
J
Jian • family_with_children • ca
6
Not happy.
Cons:

Our car window was broken by someone at night at the hotel's parking lot.

2026-01-23 • via Nuitee
A
Anna • family_with_children • us
5
Cons:

Under construction, not the cleanest

2026-01-23 • via Nuitee
F
Fierro • couple • us
8
2026-01-23 • via Nuitee
N
Nereyda • extended_group • us
10
Nice
Pros:

Ok

Cons:

N/A

2026-01-20 • via Nuitee
E
Elizabeth • couple • us
10
2026-01-20 • via Nuitee
N
Naeem • family_with_children • us
1
Went there to relax, but got the opposite experience.
Pros:

The covered interior is very nice and relaxing. Although there was construction during our visit.

Cons:

Dirty dishes, lacking basic amenities (very small bath towels covering only head), unfriendly and untrained staff, windows not fully shut getting airfield noise, very minimal breakfast on the room (pretty much yogurt, oatmeal, and some stale fruits).

2026-01-20 • via Nuitee
K
Kaylee • couple • us
7
Staff and lobby area was great, individual room facilities and general upkeep needs to be better.
Pros:

Staff was SO friendly and helpful. Lobby area is beautiful and welcoming.

Cons:

Our bathroom had plumbing issues the entire time in our room, and our tv didn’t work :/

2026-01-20 • via Nuitee
M
Matthew • couple • us
5
2026-01-20 • via Nuitee
M
Michael • solo_traveller • us
2
Would NEVER stay here again.
Pros:

The staff was courteous. Interior garden was nice to walk through.

Cons:

The room was dirty. There was hair everywhere in the shower, the toilet seat was not wiped down, sheets looked like they haven't been changed, and bed was spring with huge indentation for common spots. Bees were flying in my room coming in from the "sealed" window. The breakfast was bread, oatmeal, yogurt, and fresh fruit. All the food supplied had no coverings. I gave the people my meal ticket and walked away without eating anything. I had better breakfast at extended stay down the street, and that was nutrigrain bars and individual muffins.

2026-01-20 • via Nuitee
J
Jay • couple • us
4
Cons:

Their breakfast sucked

2026-01-20 • via Nuitee
H
Hongzhou • extended_group • cn
6
2026-01-19 • via Nuitee
D
Donneia • couple • us
10
2026-01-19 • via Nuitee
R
Richard • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Kevin • solo_traveller • us
9
Staff was excellent & friendly…. Great value…
2026-01-19 • via Nuitee
E
Elisa • family_with_children • us
9
2026-01-19 • via Nuitee
B
BELQIS • couple • us
9
sehr gut und angenehm
Pros:

Das Frühstück war nicht so toll wenn man "ordentlich"früstücken wolltw muiste man extra bezahlen

Cons:

sehr ruhiges und von der Atmosphäre ein sehr gutes Hotel. Zum entspannen und erholen.

2026-01-19 • via Nuitee
S
Sally • solo_traveller • us
3
2 star
Pros:

The breakfast was a big disappointment. Cockroches in room and ac did not function well.

Cons:

Tiny thin towels,poor ac,cockroaches

2026-01-19 • via Nuitee
H
Hannah • solo_traveller • us
3
Absolutely not worth the money, but was one of the cheapest options in the area
Pros:

Hotel was centrally located. Was fairly quiet

Cons:

Room was hot, smelly (it was supposed to be nonsmoking but smelled of cigarettes), cheaply repaired/renovated (there was old exposed plumbing/holes in the wall, for example), didn’t have hot water (only lukewarm after letting the water run for an extended period of time), old dingy towels, AC unit was extremely loud while running

2026-01-19 • via Nuitee