Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Overpriced dining options

Categories

Cleanliness
7.73
Several reviews mentioned dirty rooms and poor maintenance.
Service
9.2
Overall, guests praised the friendly and accommodating staff.
Location
9.24
Centrally located with great access to local attractions.
Room Quality
8.19
Rooms were comfortable but some furnishings were noted as outdated.
Amenities
8.72
Club level rooms were appreciated, but some amenities were lacking.
Value for Money
8.18
While the restaurant food was fresh, some guests found it overpriced.
Food and Beverage
8.73
Mixed reviews on the bar service, with positive experiences highlighted.
Overall Experience
8.8
Generally positive reviews with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:13

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Hotel Murano, where every room features a flat-screen cable TV, coffee machine, and mini bar.

Convenient Amenities
Indulge in the convenience of on-site dining, a spa and wellness center, and laundry services. An airport shuttle is also available for a stress-free stay.

Prime Location
Situated in the heart of Tacoma's museum district, our hotel is a stone's throw away from iconic attractions like the Glass Museum and Tacoma Art Museum.

Book now to elevate your stay at Hotel Murano and immerse yourself in unparalleled comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A $75 USD per night incidental hold will be authorized on the guest's credit card upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2525 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.8
J
Justin • solo_traveller • us
10
2026-08-20 • via Nuitee
P
PIUS • couple • gh
10
Perfect location
Pros:

Everything

Cons:

Nothing

2026-08-20 • via Nuitee
P
Pamela • couple • gb
9
We had a great time
Pros:

Hotel general ambience was great. Loved the glass everywhere. Window had a great view of Mt Rainier when it wasn’t too smoky

Cons:

Having to pay for parking

2026-08-20 • via Nuitee
M
Melveen • couple • us
10
2026-08-17 • via Nuitee
H
Heriberto • couple • us
10
2026-08-17 • via Nuitee
N
Nichole • solo_traveller • us
3
Pros:

The hotel bartenders are lovely.

Cons:

My vehicle was broken in to in the hotel parking lot.

2026-08-17 • via Nuitee
L
Linda • couple • us
5
Disappointing and not as advertised.
Pros:

Breakfast was good. Had to wait 30 minutes for a table. Restaurant was 2/3 empty. Wait was due to not enough staff to serve.

Cons:

Poor service or empathy. Their apologies were hollow. Elevators were inefficient or not working. Again, long waits, packed cars. Passed on two elevators before able to get into one.
Hire more staff, especially when the hotel was sponsor of the Blues Festival and would anticipate higher volume.

Lounge furniture uncomfortable, very deep and difficult to be comfortable.

2026-08-17 • via Nuitee
T
Tomomi • family_with_children • jp
8
快適にゆっくりできた
Pros:

おしゃれ
景色がよい
レストランの料理が美味しかった
ジムが清潔で使いやすい

Cons:

ホテル周辺はそれほどお店はないのだけど
静かで落ち着けるといえばそうなのかもしれない

2026-08-14 • via Nuitee
J
Jennifer • extended_group • us
9
2026-08-13 • via Nuitee
N
Najela • solo_traveller • us
7
Affordable place to spend a few days at the most. Great views of Mt Rainier.
Pros:

The view of Mt. Rainier (Mt Tahoma) and the location/proximity to coffee shops, good Thai place, and the highway. The $5 to bar/grill if you skip housekeeping daily. Patron level free breakfast is consistent and pretty good. Good ice machine there. There are some staff members that are adorable - as they are personable and fun. But do they want to work at the hotel? It feels like no.

Cons:

The free wifi was horrible. The hours for the restaurant were kooky - they may have been experiencing staffing strains. At some points, you do feel staff have no desire to help you out. The one ev charger that was not a Tesla charger was broken, staff notified, but nothing happened. The bellman carts are way too big and old for the elevators. And the elevators may need to be serviced. out of 25 floors, only two floors had working ice machines.

2026-08-11 • via Nuitee
S
stephencM8204CA • Couples
10
Wonderful stay in Tacoma.
Pros:

A wonderful stay in downtown Tacoma. We were allowed to check in early with no hassle. The rooms have been recently renovated and it was performed excellently. The location to visit the many attractions is ideal. The incredible amount of art is overwhelming. I do wish the restaurant offered a better selection but the variety of nearby restaurants is wonderful. A very pleasant 4 day stay.

2026-08-08 • via Tripadvisor
B
Beatrix • family_with_children • de
8
2026-08-08 • via Nuitee
B
Beatrix • family_with_children • de
9
2026-08-08 • via Nuitee
J
jamesfU1387MS • NONE • Vancouver Island, British Columbia
6
Not Ideal for Families
Pros:

2nd time staying at this hotel for conference and location is good. Room is clean and AC works really well in the summer heat. Beds were on the smaller side if shared (double size instead of queen) and the sink in our bathroom was really shallow so water spilled everywhere. Water pressure in shower is also really low but temperature is OK. EV chargers did not work for non-Tesla vehicle and spoke to other EV drivers who also have the same experience.

May not stay here again if driving EV or travelling with family.

2026-08-07 • via Tripadvisor
E
Eugene Hairston • solo_traveller • us
2
2026-08-07 • via Nuitee
D
Dana • couple • de
7
2026-08-06 • via Nuitee
S
susancY4279JO • Family • Austin, Texas
6
Good for business, ask to be away from the elevators.
Pros:

I got a two bed room in club level so I could take advantage of the breakfast. The breakfast is a strong word. There are eggs, bacon and something else every morning. They also have oatmeal and some pastries. And of course coffee. Its not a full breakfast but it is ok and definitely tasty.

The club level has zero snacks despite what the website says. I would recommend ordering snacks or buying something from the front desk.

The location is great. The coffee shop kitty corner from the hotel is stellar. There is a thai, pizza, spaghetti, Japanese, and sandwich place within a block of the hotel for food. Plus the hotel has a restaurant.

Room is clean. Bathroom is great. Beds are comfy - but keep in mind they are FULL size, not QUEEN size.

There is a mini fridge in the club level rooms. The bedside light needs attention and some of the outlets don't quite work but otherwise more than fine to stay for a week.

My biggest complaint. I can hear the elevator in my room. All night long. If you book, make sure to ask to stay in a room where you cannot hear the elevator. I'm not sure if its the highest floor issue or just being near the elevator issue. The front desk wouldn't tell me. So I would bring ear plugs just in case if the wooshing sound bothers you.

Finally you cannot beat the views!

2026-08-04 • via Tripadvisor
J
Jomonkey13 • NONE • Milton Freewater, Oregon
10
Try Hotel Murano! You won't Be Disappointed!
Pros:

Nice accommodations. Easy to access parking. Pleasant and professional staff. Walked to Tacoma Dome to pick up the bus into Seattle. Overall experience from start to finish was wonderful!

2026-08-03 • via Tripadvisor
G
G1435USjohnb • Business
2
Had to avoid our room as much as possible.
Pros:

My advice is to not "upgrade" to club levels! The elevators made absolutely terribile hammering noises that are heard througout the club levels. Seems like whatever the elevator main gear near the roof is having some kind of problem. Front staff were well aware of the issue but sounds like it has been going on for quite some time. Multiple guest were talking about it at. Elevators stopped working completely at one point and everyone had to use the service elevator which took 20 minutes to get down to the lobby. Rest of hotel was nice, but I wont be coming back.

2026-08-03 • via Tripadvisor
G
glynn • couple • us
8
Great hotel but needs to rethink its bar and restaurant.
Pros:

Beautiful rooms

Cons:

Uninspired bar and restaurant. Such a nice hotel should do better.
Our first night we went to the bar, sat at a table and were ignored by the bartender who was busy bs-Ing with 3 guys at the bar. We moved tables which had a menu, and waited. We finally decided to leave and as we got up the bartender finally acknowledged us and said we’d have to walk to the bar for service, if we wanted full service we’d have to go to the restaurant. He never said hello or acknowledged our presence until we were leaving. We stayed at the hotel 4 nights but never went back to the bar. This definitely tainted our whole experience.

2026-08-03 • via Nuitee