Marriott El Paso

Hotels
Marriott Hotels & Resorts
8.9 (385 reviews)
1600 Airway Boulevard , El Paso , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Wet sheets
Poor service
Food quality issues

Categories

Cleanliness
7.99
Several complaints about wet sheets and mold in the shower.
Service
9.46
Mixed reviews, with some mentioned having friendly staff, but also a report of unhelpful service.
Location
10
Positive comments about the great location of the hotel.
Room Quality
8.45
Dated rooms but clean; issues with room service quality noted.
Amenities
8.98
Positive notes about the pool and comfortable beds.
Value for Money
8.94
Price considerations noted for WiFi charges for non-members.
Food and Beverage
7.49
Negative feedback on food quality and limited breakfast options.
Overall Experience
9.87
Mixed feelings based on reviews but leaning towards positive overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:07

Property Description

Convenient Airport Access
Located adjacent to the El Paso International Airport, the Marriott El Paso offers a complimentary 24-hour airport shuttle for a stress-free travel experience.

Luxurious Amenities
Relax and unwind in the heated indoor/outdoor pool or stay active in the fully-equipped fitness center. The spacious rooms feature pull-out desks for a comfortable workspace and elegant bathrooms with granite vanity tops and stone floors.

Delicious Dining Options
Indulge in flavorful Southwestern cuisine at the on-site Red Rim Bistro, offering a taste of the local culinary scene.

Experience comfort and convenience at the Marriott El Paso, book your stay now for a memorable visit.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: ELP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.9
Based on 385 reviews
Cleanliness: 7.99
Service: 9.46
Location: 10
Room Quality: 8.45
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 9.87
E
Explorer01035696457 Couples
10
Summer heat
Pros:

Carlos & Luis have amazing hospitality skills and they took care of my husband and I with much care! Thank you!

2026-07-09 via Tripadvisor
A
Anthonio solo_traveller us
3
Pros:

Close to military base and airport,clean room

Cons:

High prices for Active Duty military personnel

2026-07-06 via Nuitee
A
An couple us
6
An okay stay
Pros:

Free parking, spacious room and clean.

Cons:

Walls are very thin, can hear people conversation and laughing.

2026-06-28 via Nuitee
C
Churl solo_traveller us
9
2026-06-24 via Nuitee
C
Cristina couple us
10
2026-06-19 via Nuitee
L
Lisa couple us
10
2026-06-18 via Nuitee
C
Castillo solo_traveller mx
9
2026-06-14 via Nuitee
-
- NAMM couple mx
7
good
Pros:

good place , but around this hotel existen other 5 with the same number is complicate to arrival

Cons:

the staff have bad face ,
and the transport to airport is so slow i need to wait 30 min 😏

2026-06-11 via Nuitee
Z
Zapana couple pe
9
Great!
Pros:

The free ride from the airport.

Cons:

I was confused about the breakfast. I thought it was included. And I was charged.

2026-06-01 via Nuitee
C
Clementina couple us
10
2026-05-24 via Nuitee
K
Kristen couple us
10
2026-05-21 via Nuitee
E
Elena couple us
10
Pros:

Didn’t eat there

Cons:

Don’t have any thing to say about it

2026-05-20 via Nuitee
D
Dorsey extended_group us
1
Pros:

Nothing

2026-05-18 via Nuitee
S
Schronda extended_group us
9
I slept like a baby! Enjoyed my stay!!
Pros:

Very clean and smelled nice!! Very comfortable bed!! The location was great!!

2026-05-11 via Nuitee
A
Ashley couple us
10
2026-05-07 via Nuitee
H
Hernandez solo_traveller us
10
Pros:

Great

Cons:

Great

2026-05-06 via Nuitee
C
Cindy extended_group us
10
Pros:

The property itself was clean and the bed and pillows were very comfortable. It had a mini fridge that worked perfect with our stay. It had also had close access to a-lot of restaurants nearby and right of highway.

Cons:

Nothing, everything was perfect.

2026-05-05 via Nuitee
J
Joel solo_traveller mx
10
Pros:

Cleaness

Cons:

Restaurant prices

2026-05-04 via Nuitee
R
raywM1819SY Business Washington DC, District of Columbia
2
Highly unprofessional managers Stephanie and Daisy
Pros:

Managaers Stephanie and Daisy do not reflect the Marriott standard I have come to expect across a lifetime of global travel. I strongly urge Marriott leadership to review this incident and ensure both managers receive remedial training in customer service, de-escalation, and brand representation. Guests who spend generously at your properties — and who handle mistakes with grace — deserve far better.
As a frequent Marriott guest with hundreds of stays across properties worldwide and platinum Elite status I have never encountered management conduct as unprofessional or disturbing as what I witnessed at this location.
A member of our delegation — part of a large group spending thousands of dollars at this hotel — accidentally parked in a restricted space that was poorly marked. He immediately acknowledged his mistake and apologized. What followed was entirely unacceptable.
Two managers, Stephanie and Daisy, handled the situation with hostility rather than hospitality. When two other guests from our group calmly attempted to provide context and help resolve the matter, both managers dismissed us and called us liars, alleging that our colleague had moved a parking cone — something that simply did not happen. Despite our repeated, calm attempts to de-escalate and explain the situation, the managers placed a sticker on the vehicle and called for it to be towed while we were actively trying to assist.
The situation reached a new low when Manager Daisy raised her voice, declared she was "done with us," accused us of being vulgar, and ordered him to leave — all of this in full view of other hotel guests. At no point did either manager demonstrate patience, professionalism, or the basic conflict-resolution skills expected of Marriott brand representatives.
We were a cooperative, respectful group. We acknowledged the parking error. We asked only to be heard and treated with dignity. Instead, we were met with escalating hostility that reflected poorly not just on these individuals, but on this property as a whole.

2026-05-03 via Tripadvisor
L
lee couple gb
7
Pros:

Walking distance from the airport

2026-04-28 via Nuitee