New Orleans Marriott Metairie At Lakeway

Hotels
•
Marriott Hotels & Resorts
7.9 (377 reviews)
3838 North Causeway Boulevard , Metairie , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Attentive staff
Cons:
Poor cleanliness
Rude service
Outdated rooms

Categories

Cleanliness
6.1
Several reviews highlighted poor cleanliness with dirty blankets and subpar room conditions.
Service
7.6
The service received mixed feedback with some guests mentioning rudeness and poor housekeeping.
Location
9.6
The hotel is conveniently located near the airport, which was appreciated by guests.
Room Quality
7.1
Rooms were described as old and dingy, with some amenities in poor condition.
Amenities
8.1
Amenities varied, with some positive mentions but also concerns about outdated features.
Value for Money
8.6
Value perception was affected by cleanliness and room quality issues.
Food and Beverage
7.1
Complaints about the breakfast options and additional charges impacted the ratings.
Overall Experience
9
Overall experience was mixed, reflecting a blend of positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:59

Property Description

Modern Accommodations
Experience modern comfort with flat-screen TVs and touch-screen controls in every room. Enjoy the convenience of a desk, coffee machine, and stunning views of the Causeway Bridge in select rooms.

Fitness and Recreation
Stay active during your stay with access to a sports court and gym at the nearby Lakeway Athletic Club. Take advantage of laundry and dry cleaning services to keep your wardrobe fresh and clean.

Delicious Dining Options
Indulge in Southern American cuisine and Creole dishes at BISTREAUX Metairie, located on-site. Whether it's breakfast, lunch, or dinner, savor the flavors in a casual and inviting setting.

Book your stay now and discover the perfect blend of comfort, convenience, and culinary delights at our Metairie hotel.

Important information:

Please note: public parking does not include in and out privileges; if a guest exits the parking lot and reenters, he or she will be charged an additional USD 20. The property is not responsible for damage or stolen items.

Please note: private (valet) parking includes in and out privileges and monitored parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Guest Reviews

7.9
Based on 377 reviews
Cleanliness: 6.1
Service: 7.6
Location: 9.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 7.1
Overall Experience: 9
T
Tori • family_with_children • us
10
2026-03-19 • via Nuitee
I
inman • extended_group • us
6
2026-03-17 • via Nuitee
M
Michelle • family_with_children • us
4
Pros:

Our room had a wonderful view of lake Ponchatrain. Waking up from a nap seeing the sail boats was beautiful. The location is great lots of food and gas stations close by.

Cons:

I needed to check in very early and tried to contact the hotel many times to never get an answer. I had booked a king suit with a pull out sofa and upon arrival I was told they only had two double beds available. My husband is 6'4 and didn't sleep well at all. There isn't any free parking, I had to pay each time I left the property. No option for 12 or 24hr pass. By the end of our one night say I spent $35 on parking alone. Though it said breakfast included it was not. Way over priced for the quality of what was served. . .

2026-03-07 • via Nuitee
C
Cypjg • Family • Spring Branch, Texas
4
This hotel needs an overhaul now!!
Pros:

What in the world is happening Marriott??? The standard and quality of this hotel is horrible, pitiful, disgraceful when customers are paying to stay here.
Stayed here this past weekend during a volleyball tournament without the option to book elsewhere and I so angry and disappointed that our club booked us here.
Downstairs lobby presents and upscale hotel but as soon as your exit the elevator omg, you enter another world. A sad world.
Old, outdated, low quality furnishings, stained carpet, refrigerator that sits on the floor, old dented boxsprings, worn pillows, hard towels, the list goes on. Never again!

2026-02-21 • via Tripadvisor
D
Detrick • solo_traveller • us
9
2026-01-27 • via Nuitee
D
Deyondris • couple • us
10
Wonderful people
Pros:

Food

Cons:

Clean

2026-01-20 • via Nuitee
S
Squethia • solo_traveller • us
1
Old and dingy
Pros:

The rooms are old not on purpose. They are dingy. The outside looked great but once you leave the lobby its like the motel 6.

Cons:

The rooms, the hall ways, the bathroom. Everything was below standards.

2026-01-20 • via Nuitee
D
Dekeysa • couple • us
3
2026-01-19 • via Nuitee
J
John • family_with_children • us
1
Pros:

Por fuera se ve bonito

Cons:

Las habitaciones del hotel muy antiguo todo las camas muy pequeñas no es para el precio que tienen

2026-01-19 • via Nuitee
W
Wuillian • couple • us
10
Excellent!
Pros:

Beautiful view!

2026-01-17 • via Nuitee
R
Randy • couple • us
10
It was incredible!!
Pros:

It was a magnificent place!!!

Cons:

Nothing

2026-01-03 • via Nuitee
S
Stephanie • couple • us
10
2025-12-27 • via Nuitee
L
L3761HAmaryh • Family
8
Good hotel at a fair price
Pros:

Rooms are equipped with refrigerator and microwave. We had a corner toom so its quite spacious. Marriott rewards members get free breakfast and upgrades. The breakfast room was nice. The breakfast is okay. More variety would be nice and it closes ar 9 am which is early. 10 am would be better. Hotel is clean and nicely renovated. The front desk staff are OK. Has one very nice front desk worker Shiao Yu. Overall was a good experience.

2025-12-20 • via Tripadvisor
H
Holly • couple • us
10
2025-11-20 • via Nuitee
D
Daniele • solo_traveller • it
6
Cons:

Only à la carte breakfast menu. Charge for parking

2025-11-15 • via Nuitee
C
Clarence • couple • us
10
This was a very good experience!🤩🤩
Pros:

Everything

Cons:

N/A

2025-11-07 • via Nuitee
D
Darling • couple • us
7
2025-11-03 • via Nuitee
H
HeighestStandards • Business
2
Worst Marriott Ever
Pros:

Absolutely abysmal. Worst Marriott I’ve ever been at. Carpet torn and lumpy. Paint peeling. Room smells. WiFi bad. Service slow. Zero redeeming qualities. Shut down, renovate, then reopen.

2025-10-29 • via Tripadvisor
J
jarkkis00 • Business • Kaarina, Southwest Finland
6
One night stay
Pros:

A pretty nice hotel close to the airport. The public spaces downstairs have been modernized more recently (?) than the rooms.
The room was nice, AC worked as should. The only a bit bothering thing was the noises from the corridor from other guest entering/exiting their rooms. No big deal but I just noted it.

2025-10-26 • via Tripadvisor
G
gasn88 • Family
4
Extremely Disappointed – Rude Manager and Poor Housekeeping
Pros:

I’m a Marriott Bonvoy member and have stayed at several Marriott properties around the world, but this was by far the most disappointing experience.

At around 2:00 PM, I called the front desk to ask why my room hadn’t been cleaned yet. I was told that it’s their “policy” to make rooms up until 4:00 PM, something I’ve never experienced in any other Marriott. When I asked to speak to a manager, the person who identified herself as the manager was rude, dismissive, and told me to “go ahead and change hotels” before hanging up on me.

To make things worse, housekeeping only came in to drop off toilet paper and didn’t actually clean or make the room. The overall attitude and lack of care were shocking, especially coming from a brand that’s usually known for its hospitality and professionalism.

I’m truly disappointed, this experience does not reflect the Marriott standard of service I’ve come to trust.

2025-10-23 • via Tripadvisor