The New County Hotel

Excellent location for all shopping and attractiobs. Staff were extremely helpful.

Room was OK for price paid but bed uncomfortable - old mattress, sink into it, squeaked every time I moved. Poor nights sleep, not helped by shower dripping all night despite tap being turned off.

Nice place to stay

Lovely hotel right in the centre of town
staff are super friendly

Nice staff safe and slept well

Only location near Boscombe Pier available. Big mistake.

Good budget hotel very friendly staff. Man that booked us in couldn't do enough for you. Nice little bar in hotel good outside sitting area. Excellent for a sunny day. Overall a very comfortable stay at a competitive price

Great central spot. 24 hr check in. Room was spacious and had everything you need

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience

Very enjoyable stay at a good price for a central location in Gloucester City.

good size room, Fan which was welcomed, bed ok and room tidy.
needs a hook for towel as knowhere to place it when in shower, few cracked tiles.

Lovely stay at the hotel. Staff were always very friendly and helpful.

Fantastic place to stay, ideally situated , nice rooms & friendly staff

The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.

The staff were friendly and tried to help (couldn’t move rooms due to availability).
The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.

The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.

I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations.

The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process.

On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay.

So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center.
Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room.
Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar.
Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access.
If you are staying in the rooms that are street facing, there is some noise from local pubs.
Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed.
We would absolutely stay here again.

I would not recommend this property its dated,dungy,and extremely basic. Was really loud lots of drunk people out the front till all hours

Staff were excellent, area was handy to train station and quays.