Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1816 reviews)
500 Canal Street , New Orleans , us
+1 504-525-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Location

Guest Reviews

8.2
Based on 1816 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
A
Akinmurele • solo_traveller • us
9
2026-08-08 • via Nuitee
M
Matthew • family_with_children • us
9
2026-08-06 • via Nuitee
K
Kelly • extended_group • us
10
Sheraton gives you New Orleans in a perfect way!
Pros:

Location of hotel is perfect for touring New Orleans.

Cons:

We would have liked to have more electrical outlets and a fan in the bathroom is so needed when showering.

2026-08-05 • via Nuitee
S
Sheronda • solo_traveller • us
10
Pros:

Location
Cleanness

Cons:

Parking fee

2026-08-03 • via Nuitee
D
Dhanuka • couple • us
8
2026-08-03 • via Nuitee
J
Jacqueline • family_with_children • us
10
Great!!!
Pros:

N/A

Cons:

N/A

2026-07-25 • via Nuitee
B
Brandi • couple • us
9
2026-07-20 • via Nuitee
A
Annderson • family_with_children • br
10
2026-07-18 • via Nuitee
R
Robert • couple • us
6
Cons:

Getting a $100 charge on the 15th. I went to the counter to ask what was the charge for. She went to the back and returned and said we had a pet. We had no pet she said someone heard and animal. I told her it's just me and my wife. If you have probable cause you should come to the room and ask we would be glad to let them in to look. I hope the company doesn't charge others credit cards, with no explanation before hand. If this is a common practice please let me know so I won't bother you again.

2026-07-17 • via Nuitee
L
Latasha • couple • us
10
2026-07-15 • via Nuitee
H
Hans-Günter • solo_traveller • de
9
Gerne wieder.
Pros:

Sehr gute Lage zur Burbon Street. Frühstück (Buffet) ist vielfältig.

Cons:

Ambiente ist etwas in die Jahre gekommen.

2026-07-15 • via Nuitee
E
Elijah • family_with_children • us
7
2026-07-13 • via Nuitee
T
Twyla • family_with_children • us
9
Great stay
Pros:

Location

Cons:

Parking and room price

2026-07-12 • via Nuitee
M
Mohead • solo_traveller • us
10
2026-07-12 • via Nuitee
D
Deidre • couple • us
9
Enjoyed staying at the Sheraton, great staff and service.
Pros:

Very pleasant staff and great vibes

Cons:

No complaints

2026-07-09 • via Nuitee
T
T Maxine • solo_traveller • us
8
2026-07-08 • via Nuitee
J
James • solo_traveller • us
9
Pros:

Its a top rated hotel clean and you always feel at home

2026-07-07 • via Nuitee
J
Janice • solo_traveller • us
10
Pros:

Location was great walking distance I'm with disabilities to shops and more! Excellent customer service, staff was great!! House keeping service wonderful!

2026-07-07 • via Nuitee
C
Courtney • family_with_children • us
5
Probably wouldn’t stay here again.
Pros:

It’s location.

Cons:

The price was entirely too expensive and the hotel didn’t meet the standards for the price. Needs to be updated, parking was a hassle even with valet, I had the breakfast package but was still charged for it…

2026-07-07 • via Nuitee
K
Kegis • solo_traveller • us
10
Pros:

Pretty much everything 🙂

Cons:

Not having more time to stay😂

2026-07-07 • via Nuitee