Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1830 reviews)
500 Canal Street , New Orleans , US
+1 504-525-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Location

Guest Reviews

8.2
Based on 1830 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
A
Arie • solo_traveller • nl
8
2026-10-13 • via Nuitee
A
Amir • couple • us
5
Pros:

Location was good, nice lobby.
Our room was connecting and I heard the whispering of neighbor room residents.

Cons:

Staff when I did checked out was not friendly, not even a smile.

2026-10-13 • via Nuitee
A
Aviel Hadad • solo_traveller • il
9
2026-10-13 • via Nuitee
S
sherry • couple • us
10
2026-10-13 • via Nuitee
J
Jesus • family_with_children • hn
7
Pros:

LocationThe hotel has a fantastic location, which I really loved. The person who welcomed us at the front desk was extremely friendly and helpful. The breakfast dining area was very nice, and we really enjoyed our breakfast. The room was also spacious and comfortable.

However, the hotel could benefit from better maintenance. The bathroom exhaust fan was not working, and the bathtub was extremely slippery, which was particularly concerning since I was traveling with my daughters. I also had trouble connecting to the Wi-Fi.

Overall, we enjoyed our stay, especially the location, the friendly service, and the spacious room. With a few maintenance improvements, the experience could be even better.

Cons:

The property could benefit from better maintenance. The bathroom exhaust fan was not working, and the bathtub was extremely slippery, which was particularly concerning since I was traveling with my daughters. I also had trouble connecting to the Wi-Fi.

2026-10-12 • via Nuitee
B
Brantley • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing. Everything was great

2026-10-12 • via Nuitee
P
Pirkle • solo_traveller • us
10
2026-10-11 • via Nuitee
E
E • solo_traveller • us
1
very expensive and loud
2026-10-11 • via Nuitee
B
Beatriz • solo_traveller • br
7
great location, need to improve the cleaning
Pros:

the location is great, the rooms are very spacious and the bed is comfortable.

Cons:

my room was dirty, there was someone else’s nail tip over the desk and i had to look behind the bed for something i had dropped and it was very dusty.

2026-10-11 • via Nuitee
C
chantel • couple • us
10
Pros:

Service was amazing.

Cons:

Nothing

2026-10-10 • via Nuitee
B
Bryson • solo_traveller • us
8
Pros:

Location the vibe in the lobby

Cons:

I got locked out my room for 39 minutes bc the battery in my door went dead

2026-10-10 • via Nuitee
S
Sandrine • family_with_children • ch
5
Pros:

Hotel bien placé, le personnel est serviable.
Le petit déjeuner est très bien.

Cons:

Nous sommes restés 3 nuits, la chambre n’a jamais été faite juste parce que nous avions mis le don’t disturb sur la porte pendant la nuit jusqu'à 9h ...
Les chambres sont vieilles, les abats jours étaient cassés, les volets en bois ne fermaient pas correctement.

2026-10-10 • via Nuitee
D
dyson • couple • us
10
2026-10-10 • via Nuitee
L
LaChina • couple • us
10
Fantastic
Pros:

I love the vibes and how easy it was to check in!

2026-10-08 • via Nuitee
R
Robin • couple • us
10
2026-10-08 • via Nuitee
A
Anthony • couple • us
10
I love the room and I will be back next year
Pros:

Clean nice and kind employee

2026-10-08 • via Nuitee
L
Lametrius • couple • us
9
Awesome
Pros:

Surrounds eating placing and a CVS

Cons:

N/A

2026-10-08 • via Nuitee
L
LaChandra • couple • us
7
Pros:

The location and the hotel food were good.

Cons:

The showers need to be upgraded. The showers pressure was way too soft. The shower kept stopping up. It was like take a shower in a flood. It would be good to have a fan in the bathroom. Also, the restaurant the Pelican was good but the server was horrible.

2026-10-08 • via Nuitee
S
Sledge • extended_group • us
9
Very Security
Pros:

Very good eggs

Cons:

Eggs ver

2026-10-08 • via Nuitee
S
Stacy • family_with_children • us
8
I pure headache 😞
Pros:

Had to pay more than expected to stay.

Cons:

To many fees and no complimentary breakfast for guests.

2026-10-07 • via Nuitee