Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1729 reviews)
500 Canal Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1729 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
J
Jackie • family_with_children • us
10
2026-05-23 • via Nuitee
R
Rosmichelle • couple • us
10
2026-05-22 • via Nuitee
T
tarecia • couple • us
10
Perfect
Pros:

The location was perfect

Cons:

The full size bed

2026-05-21 • via Nuitee
L
Lakeysta • couple • us
9
Wonderful!!!
Pros:

Location, Starbucks, Cart with man serving drinks and food inside hotel, that it’s connected to Beignet place which also serves food!

Cons:

Actually no complaints.

2026-05-21 • via Nuitee
N
Nestor • extended_group • ar
1
CONTRAINDICADO TOTALMENTE, no vuelvo a ir.
Pros:

La ubicación y el tamaño de la habitación

Cons:

No se puede pagar en efectivo (suficiente para no volver a pisar ese hotel), el desayuno es pésimo, cuesta una fortuna y desde el piso 46 se escucha todo el ruido de la calle, el personal es malísimo, la atención pésima.

2026-05-18 • via Nuitee
C
Chipsmom2001 • couple • us
7
Inadequate accommodations for the price, should have been cheaper.
Cons:

The bed was very uncomfortable and at a certain temperature the air conditioning blows air that is more like a fan.

2026-05-18 • via Nuitee
F
Fernando • family_with_children • us
10
2026-05-18 • via Nuitee
K
Kayla • couple • us
1
If you can avoid, please do at all cost!
Pros:

Being able to check out and go home!

Cons:

I recently stayed here and the experience did not meet my expectations at all! I’ve stayed at Marriott hotels in the past and I’ve never had this experience. I was blown away by this one in particular & NOT IN A GOOD WAY! The property itself was very outdated and could use a serious renovation! From the room amenities to the overall appearance of the hotel. For the price, I expected a more modern and well-maintained experience. My sisters and I were not helped with our luggage and we had to wait 2 hours for extra towels in our room. The valet service was also extremely unorganized. There was a lot of confusion when dropping off and retrieving vehicles, very long wait times, and little communication from staff, which made the process unnecessarily stressful. On top of that, both check-in and check-out were frustrating experiences. There were so many hidden fees. They tried charging me $186 for parking stating that I parked two vehicles when I only stayed one night & parked one vehicle. Overall, the stay was disappointing and lacked the level of comfort I typically expect from a Marriott property!

2026-05-17 • via Nuitee
C
Cynthia • extended_group • us
10
Perfect stay for Jazz Fest
Pros:

Great location. Friendly staff.

2026-05-08 • via Nuitee
L
LaDarius • solo_traveller • us
9
2026-05-07 • via Nuitee
C
Cameron • couple • us
10
Pros:

Love the location. Very nice hotel with good amenities.

2026-05-07 • via Nuitee
H
Heather • solo_traveller • us
10
Pros:

Centrally located and situated well

Cons:

Nothing

2026-05-05 • via Nuitee
S
Stephanie • family_with_children • us
10
Pros:

The staff went out of their way to make our mother-daughter trip special.

2026-05-04 • via Nuitee
A
Anthony • couple • us
9
2026-05-04 • via Nuitee
G
Gerald • solo_traveller • us
8
2026-05-03 • via Nuitee
E
Emon • couple • us
10
2026-05-03 • via Nuitee
M
Mary • extended_group • ca
3
Ruined out two days in New Orleans
Cons:

We had a group of 10 people, 6 people showed up on time, the other 4 people were delayed by one day because of air disruption. I was there at that time and went to the desk to tell them that the other two couples were coming the next day and to make sure the rooms were being held. It was prepaid through booking.com.
When the two couples came there was no rooms held and they had to pay again for one night even though they paid for 2 nights. The hotel blames booking.com and in fact it was the hotel that cancelled. Spoke to the manager Emma three times and nothing was ever done about it. Terrible customer service and would never stay there again.

2026-05-02 • via Nuitee
C
Chen • extended_group • us
8
Had enjoyable time
Pros:

Location

Cons:

Some staff wasn’t friendly

2026-05-02 • via Nuitee
E
Edward • solo_traveller • us
10
2026-05-02 • via Nuitee
C
Clifton • extended_group • us
8
It was my 36 wedding anniversary and we had a wonderful time
Pros:

The beds were supposed to be a queen and a little small the room view was excellent
Everything was for sale no complementary coffee or drinks in the lobby
I think the group I traveled with they like hotels more with a complementary style breakfast so that was a complaint of theirs overall, it’s a Sheridan state in Sheridan before they’re up and down not very consistent with service but overall it’s a good trip. We’ll be back again next year don’t know if we’ll be staying at the Sheraton next year, but we will be back to New Orleans next year.

Cons:

I think I answered everything in the previous question you can view that question if you have any answers that you may need

2026-05-02 • via Nuitee