Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1616 reviews)
500 Canal Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1616 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
D
David • extended_group • us
8
2026-01-29 • via Nuitee
L
Lakeisha • family_with_children • us
10
Great experience. I look forward to visiting in the near future. I recommend this hotel to other families.
Pros:

Everything! Locations are perfect, staff is friendly and welcoming. The drinks at the bar were good. Hotel room was clean and comfortable.

2026-01-29 • via Nuitee
J
Jeanne • family_with_children • us
8
Enjoyed our stay
Pros:

Breakfast was fair. Location was the best!

Cons:

Elevators were in repair in the middle of the conference I attended. Poor planning on part of management.

Food was expensive and only mediocre.

2026-01-26 • via Nuitee
T
TIFFANY • couple • us
10
2026-01-26 • via Nuitee
T
Tabitha • family_with_children • us
9
2026-01-25 • via Nuitee
D
Daniela • couple • it
9
2026-01-21 • via Nuitee
K
Katrina • extended_group • us
10
2026-01-20 • via Nuitee
L
LaTasha • family_with_children • us
8
Exceptional
Pros:

The hotel atmosphere, the DJ, the cleanliness

Cons:

Pets stayed in the hotel

2026-01-20 • via Nuitee
K
Krystal • couple • us
8
The overall trip was good
Pros:

Location

Cons:

The drain in the shower drained slowly

2026-01-20 • via Nuitee
P
Pierce • extended_group • us
10
2026-01-20 • via Nuitee
S
Sherard • extended_group • us
8
N/A
Pros:

N/A

Cons:

N/A

2026-01-20 • via Nuitee
B
Brad • solo_traveller • us
8
Pretty good
Pros:

m.

Cons:

The heat did not work and I was cold in my room.

2026-01-20 • via Nuitee
L
lauren • solo_traveller • us
6
Quite rundown
Pros:

Location is great.

Cons:

Felt very old and rundown / bathroom was very musty and then you couldn’t open the window in the bedroom and it was very stuff. Coffee machine bad in the room aswell.

2026-01-20 • via Nuitee
S
Shawandia • couple • us
10
2026-01-20 • via Nuitee
B
Billy • family_with_children • us
8
2026-01-20 • via Nuitee
L
Ladarius • couple • us
10
2026-01-20 • via Nuitee
L
LAVEGAS • couple • us
10
2026-01-20 • via Nuitee
R
Ricky • solo_traveller • us
1
My trip was pure hell
Pros:

The only thing good was the person who checked me and was actually nice. Everything else was atrocious.

Cons:

It’s really simple. The heater did not work. I asked for a technician to come fix it. He claims he fixed it and never worked. I stayed two nights with 65° temperature. I’m sick now with a cold because of it asked for another blanket. It took three hours for me to get the blanket. This was one of the worst hotel experiences I’ve ever had and it will be really hard for me to find a reason to stay at a Sheraton again.

2026-01-20 • via Nuitee
J
Jones • family_with_children • us
7
2026-01-19 • via Nuitee
S
Stephen • couple • us
8
Ok but beds were too small.
Pros:

Breakfast was great!

Cons:

I booked a king size bed and was give a double bed room and the bed are a bit small.

2026-01-19 • via Nuitee