Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1632 reviews)
500 Canal Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1632 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
B
bensV4548VP • Business
2
Rude manager, slow service, smells like a bathroom, and water you can't drink.
Pros:

Hands down the most disgusting hotel I’ve ever stayed in. The lobby and hallways smell like a bathroom, and the beds are terrible (sheets are undersized, mattresses are rock hard), and they let homeless in to bother you while working in the lobby (no security on site anywhere). Additionally, the staff is slow, unhelpful, and rude (takes forever to check in). On my last night there, a low-level manager banged on my door at 10:30pm because they didn’t have a card on file for my reservation. Well, how did I get a key and stay here? They screwed up and decided that 10:30 at night was the right time to force me to go to the front desk so they could scan my card. By far the worst hotel I’ve experienced in over 30 years of world travel. Pass on this place unless you want to smell poop all day, have your sleep disturbed, and get practically assaulted by homeless people while trying to work in the dated and dirty lobby. The food choices/quality, and the bar area is equally disappointing. Find another hotel so you can actually enjoy your time in New Orleans. You’ll be glad you did.

2026-03-04 • via Tripadvisor
A
Alice • extended_group • us
9
Pros:

Great location!

Cons:

Check in took hours; less than helpful with bookings through concierge.

2026-03-02 • via Nuitee
P
Petalle • Friends getaway
10
Great location
Pros:

An impressive hotel with huge lobby. The location is brilliant for nearby Bourbon and adjacent streets. It’s also convenient for getting the street trams to various places.
I had no problem going out on my own one afternoon, finding somewhere to eat, and visiting two art galleries.
A good view from my room too.
Lots of interesting shops nearby.

2026-03-01 • via Tripadvisor
M
Mehtar Jahin • extended_group • us
10
2026-03-01 • via Nuitee
N
Natasha • couple • bm
6
Decent but needs some improvement
Pros:

The breakfast was fine. Location was ok.

Cons:

We got in late and my card was not working. I had to call long distance to my bank to try and figure out what the issue waa. Come to find out it was the hotel machine. The front desk agent waa pleasant but if more experienced she would have siggested another machine before I incurred costa to call long distance.

I have had a double room at other hotels. However the double beds here were small.

Lastly one morning on coming to the lobby. We went to the concierge desk to ask a simple question and the concierge agent standing there told us point blank that he was not open to ask someone else. We watched and it was not long that he opened after that. We were booked to come back and stay for 4 days after our cruises but we cancelled the reservation and stayed somewhere else.

2026-02-28 • via Nuitee
C
chantel • couple • us
10
2026-02-28 • via Nuitee
L
Lazaro • couple • us
9
One of the best in Nola
Pros:

Everything is good about this hotel, a bit pricey but worth it. The Lobby is the best part.

2026-02-26 • via Nuitee
G
gloria • family_with_children • uy
5
Pros:

La vista de la habitación

Cons:

El trato,poca colaboracion

2026-02-25 • via Nuitee
S
Silvia • extended_group • it
8
2026-02-24 • via Nuitee
A
Alice • extended_group • us
8
Pros:

Great location, comfortable rooms!

Cons:

Lack of communication between hotel and concierge; dismissive manager regarding our issue with tickets.

2026-02-23 • via Nuitee
L
Lexie • family_with_children • us
10
Pros:

I was able to watch the many parades that came in front of the building.

Cons:

No access to the building when parade is in route and your traveling from out of town..Had to wait on the roads to be cleaned by the city for cleanup. More hours wasted before checking into the hotel.

2026-02-23 • via Nuitee
T
Timothy • couple • us
10
2026-02-22 • via Nuitee
S
Sara Michelle • family_with_children • ec
9
maravilloso mardi gras
Pros:

La ubicación fue excelente, bajamos del hotel y pudimos ver el desfile Rex del mardi gras.

Cons:

precisamente porque el hotel estaba en la calle principal de los desfiles a veces no se podía llegar al hotel. la mayoría del personal de servicio son muy atentos sin embargo hubo un par de personas que no nos atendieron bien.

2026-02-22 • via Nuitee
F
Feliciano • family_with_children • us
7
Pros:

I enjoyed the hotel's proximity to the French Quarter and other historical sites. The room itself was just right with comfortable beds and utilities.

2026-02-22 • via Nuitee
W
walletbuffer • Couples • Rochester, Minnesota
10
Very nice well run hotel
Pros:

Probably one of the nicest hotels my wife and I have stayed at. Here’s a tip. We booked it on hotwire hot deal for $137which is less than half the price it normally would cost keep in mind that there’s valet parking, which I highly recommend because parking is difficult in New Orleans especially as close as we were to the French Quarter. There’s a beignet shop right next-door to the hotel Be prepared for a long line in the restaurant, but you also will be rewarded with a jazz band trio. The hotels elevator is confusing soI would recommend taking a bellhop with you. The room was very nice. We were on the 11th floor of a 49 floor hotel.

2026-02-04 • via Tripadvisor
R
rikwynn • Business • Philadelphia, Pennsylvania
4
Looks nice from the outside but tired and old inside
Pros:

Apparently Marriott has no quality control department anymore. This hotel seems like it was frozen in time in 2000. The furniture in the lobby is beat up and old. The inside of the elevators are beaten up wood and tired floors. The furniture in the room was like 20 years old. Hardly any USB charging ports in the room. The only place to have dinner in this huge hotel is at a bar in the lobby which is like 0 degrees everytime the front door opens. I stayed here for a convention last week but next time Ill stay someplace else. On the bright side I had hot water for my shower and the bed was comfortable. I guess I have to lower my standards. This is a 50 story huge convention building that hasn't had $1 spent on it in more than 10 years. Its obvious Shame on you Marriott.

2026-02-01 • via Tripadvisor
D
David • extended_group • us
8
2026-01-29 • via Nuitee
L
Lakeisha • family_with_children • us
10
Great experience. I look forward to visiting in the near future. I recommend this hotel to other families.
Pros:

Everything! Locations are perfect, staff is friendly and welcoming. The drinks at the bar were good. Hotel room was clean and comfortable.

2026-01-29 • via Nuitee
J
Jeanne • family_with_children • us
8
Enjoyed our stay
Pros:

Breakfast was fair. Location was the best!

Cons:

Elevators were in repair in the middle of the conference I attended. Poor planning on part of management.

Food was expensive and only mediocre.

2026-01-26 • via Nuitee
T
TIFFANY • couple • us
10
2026-01-26 • via Nuitee