Sheraton Eatontown Hotel

Hotels
•
Sheraton
8.3 (260 reviews)
6 Industrial Way East , Eatontown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noisy refrigerator
Stained towels

Categories

Cleanliness
7.13
Rooms were not so clean, towels stained.
Service
9.1
Convenient and the staff at this hotel were super friendly, efficient, and accommodating.
Location
8.64
Okay location, convenient for business.
Room Quality
7.59
Refrigerator did not work, smelled bad and made a lot of noise.
Amenities
8.62
Everything was well kept, rooms are nice and clean.
Value for Money
8.08
Worth every penny!
Food and Beverage
8.63
N/A, not discussed in reviews.
Overall Experience
8.6
Overall experience was good, aside from some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:38

Property Description

Luxurious Accommodations
Experience comfort and style at Sheraton Eatontown Hotel with air-conditioned rooms featuring flat-screen TVs and modern amenities like free Wi-Fi.

Convenient Business Facilities
Stay productive with our business facilities, dry cleaning services, and laundry facilities, ensuring a seamless stay for our corporate guests.

Delicious Dining Options
Start your day with a delicious breakfast at Concord Cafe and savor classic American dishes at JR’s Restaurant. Don't miss out on our full bar for a perfect evening.

Book your stay at Sheraton Eatontown Hotel now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 260 reviews
Cleanliness: 7.13
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.6
C
Chery • couple • us
9
2026-03-19 • via Nuitee
A
Andrea • family_with_children • mx
10
Un buen alohamiento
Pros:

La amabilidad del personal

2026-03-16 • via Nuitee
A
Alyse • family_with_children • us
9
2026-02-09 • via Nuitee
N
Natan • couple • us
2
Pros:

Okay location

Cons:

Rooms were not so clean, towels stained
And horrible stuff

2026-01-20 • via Nuitee
A
Ashira • couple • us
3
2026-01-19 • via Nuitee
S
Sheila • extended_group • us
10
Had a grt time at your hotel
2026-01-19 • via Nuitee
N
Nonie • family_with_children • ca
10
Thanks 🙏🏽 to the manager who commented full breakfast for 8 people for 3 days 🙏🏽🙏🏽❤️
Pros:

Was very clean, calm place, comfortable, staff friendly specially Charle in the kitchen great food and service and the reception staff was nice

2026-01-15 • via Nuitee
J
Joanna • family_with_children • us
6
Pros:

Cookies at check in

Cons:

Unfriendly staff

2026-01-15 • via Nuitee
K
kylewendys • Business
2
awful. henious. egregious - ZERO STARS
Pros:

If I could rate this stay lower than one star, I would.
I stayed at the Sheraton for a professional conference, and the experience was extremely disappointing from the moment I arrived.

The parking lot and signage were the first problems.
There were only two vague signs pointing toward the building, and the parking lot itself is a confusing maze with inadequate lighting and no clear directions to the lobby. I drove around multiple times in the dark trying to locate the entrance and kept ending up farther away. When I asked the front desk for help, I was repeatedly told to “just go around the building,” which would have left me walking alone at night with no idea where the lobby actually was. I finally escalated to a manager, whose solution was simply, “You’ll see the back door. I’ll wait for you there.”
This was not helpful, not safe, and not acceptable for a hotel of this brand.

The room assigned to me added to the frustration.
I was placed in a fully accessible room, even though I had not requested one. The uncarpeted floors were slippery, the shower setup was impractical, and the overall layout felt uncomfortable. More importantly, assigning an accessible room without confirming needs could easily prevent a guest with mobility challenges from having the accommodations they require. This reflects a serious lapse in communication.

The most concerning incident happened in the lobby’s snack area.
There were no signs, no labels, and no prices anywhere. I picked up a few items assuming they were available for guests, and walked toward the conference area. Moments later, an employee loudly confronted me, accusing me of taking items without paying. Instead of calmly explaining the situation, she scolded me for not hearing her call out. I explained that I was not wearing headphones; I simply had a lot on my mind. Her response was that I “should have been listening.”
The confrontation continued at the front desk, in front of other guests, even after I apologized and returned the items (and paid for the one I had opened). Staff compared my misunderstanding to “walking into a grocery store and taking food,” which was inappropriate and illogical. The issue was entirely caused by the hotel’s lack of signage. The interaction was humiliating and completely avoidable.

Other issues during my stay included:
• My room key stopped working and had to be replaced.
• The guest laptop table was so wobbly it was nearly unusable.
• Several staff interactions felt curt or irritated rather than welcoming.
• Tea was frequently unavailable, and when it was available, the only option was Lipton, which is surprisingly low-quality for a Sheraton.
• During breakfast, the noise from staff scraping plates and tossing silverware into bins made it difficult to hear the NJVTA President’s opening remarks. This showed a lack of coordination with conference operations.

Given that this Sheraton has hosted this professional conference for years, I expected much higher standards of communication, organization, and customer service. Instead, I left feeling unwelcome, embarrassed, and genuinely surprised by the level of hostility and disorganization displayed by multiple staff members.

I will not be returning, and I strongly recommend that management address staff training, signage clarity, and basic guest service expectations.

2025-12-08 • via Tripadvisor
C
Claudia • solo_traveller • us
1
2025-11-13 • via Nuitee
S
Sherry • extended_group • us
10
Was good
Pros:

Nice ambiance and cozy vibes!

2025-10-30 • via Nuitee
C
Charlotte • couple • us
10
Was good
Pros:

Worth every penny!

2025-10-29 • via Nuitee
M
Michael • family_with_children • us
7
2025-10-19 • via Nuitee
L
Lori • couple • us
5
2025-10-12 • via Nuitee
J
Jannette • solo_traveller • us
2
Look for a new location
Pros:

Location

Cons:

Refrigerator did not work, smelled bad and made a lot of noise

2025-10-11 • via Nuitee
D
Daye
10
Pros:

everything is good

2025-10-08 • via Nuitee
A
Audrey
10
Pros:

N/A quick overnight stay for business

2025-10-06 • via Nuitee
M
Meyer
10
Pros:

Excellent!

2025-10-05 • via Nuitee
S
Stephanie • solo_traveller • us
8
2025-10-04 • via Nuitee
J
Janette • couple • us
6
2025-10-03 • via Nuitee