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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Public transport tickets
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Rooms with Panoramic Views
Experience the breathtaking cityscape from levels 36-50, overlooking the Yarra River and Port Phillip Bay. The chic modern furnishings and high-tech amenities ensure a comfortable stay with a touch of French elegance.
Club Sofitel Executive Lounge
Elevate your stay with exclusive access to the highest executive lounge in the city. Indulge in personalized service, signature meals, and drinks while enjoying stunning city views from the 35th floor.
Dining and Fitness Experiences
Savor sophisticated dining at No35 restaurant, sip on cocktails at Atrium Bar on 35, and stay active at the fully equipped SoFIT gymnasium on level 36. Enjoy panoramic views while dining and working out.
Immerse yourself in luxury and convenience at Sofitel Melbourne on Collins. Book now for an unforgettable experience in the heart of Melbourne CBD.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Amazing, comfortable beds and bedding - always a great night's sleep at the Sofitel. The room was well maintained and the hotel's atrium bar has excellent food and drinks with great service. Location is second to none at the top of Collins Street, everything is walking distance!
The rooms could do with better soundproofing - the noise from the bar at night travels through the hotel as all rooms face the central atrium. You could also hear others in neighbouring rooms engage in their various extracurricular activities...
It took 2 hours to get my bags delivered to my room. Rang numerous times as was going out but needed my suitcase
The location and staff. The breakfast was excellent
The rooms are very dated and in need of upgrade to bring into this century - far too “executive “ and masculine.
The location is by far the best thing about this hotel, right outside is a tram stop so the city is easily accessible. We have stayed here a few times for easy access the Melbourne Convention Centre. The scent in the hotel is lovely, city views are great, rooms are well maintained.
The rooms are very warm, even in winter the air conditioning needs to be on at night. Not a great fitness centre, just a small gym, none of the other luxuries such as pool, spa, sauna, steam room.
The location and the staff were fabuloouse
Bed was a little bit uncomfortable, I would have thought it would have been a big luxe mattress but the mattress was a bit hard.
Location and view from room
There was no shower. We had shower in the bath tub by standing. and it was slippery
I was disappointed with this Sofitel for a number of reasons. No greeting on arrival for the concierge to take cases. Having to follow up for cases to be taken to the room. Follow up as cases did not quickly arrive in the room. The room itself was above average, but if this had been a standard 4 star hotel, which it’s not billed to be. At breakfast there was no one to take my mother and I to a table and 3 times in a row they could not bring the coffee my mother had kindly requested. Having been sick for 3 days after breakfast on the Sunday (another guest had also been sick too after the breakfast that day), I was told Health & Safety would be in touch. It is now over a week since I checked out and nobody has been in touch as I was advised they would be by a Manager who came over when I was relaying my sickness to reception. I will never return to this hotel and would also advise anyone else not to bother and to stay in the Ritz as I did on my last night in Melbourne. If comparing this Sofitel and the level of service to the last Sofitel I stayed in (Amsterdam) then this really was suboptimal.
Everything
All great
Beautiful hotel and friendly staff
Nothing loved everything
Beautiful location handy to all I needed in my stay
All great
Everything was really good, location excellent was close to areas that I needed.
The only thing I didn’t like was the shower in the bathtub
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