Sofitel Melbourne On Collins

Hotels
•
Sofitel
9 (1438 reviews)
25 Collins Street , Melbourne , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Beautiful views
Cons:
Dirty bathrooms
No swimming pool
High breakfast cost

Categories

Cleanliness
8.39
Some reviews mentioned that the bathroom was dirty and the room could be cleaner.
Service
9.86
Staff were consistently praised as exceptional, welcoming, and professional.
Location
9.4
Multiple reviews highlight the great location of the hotel.
Room Quality
8.85
Rooms were clean and comfortable, with great views, although some felt dated.
Amenities
8.38
Some amenities were noted as lacking, such as a swimming pool.
Value for Money
8.84
Some comments indicate a feeling that the price did not align with the room quality.
Food and Beverage
8.89
Food service was mentioned positively, but breakfast costs were noted as high.
Overall Experience
9.36
Guests enjoyed their stay, praising the overall experience despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Luxurious Rooms with Panoramic Views
Experience the breathtaking cityscape from levels 36-50, overlooking the Yarra River and Port Phillip Bay. The chic modern furnishings and high-tech amenities ensure a comfortable stay with a touch of French elegance.

Club Sofitel Executive Lounge
Elevate your stay with exclusive access to the highest executive lounge in the city. Indulge in personalized service, signature meals, and drinks while enjoying stunning city views from the 35th floor.

Dining and Fitness Experiences
Savor sophisticated dining at No35 restaurant, sip on cocktails at Atrium Bar on 35, and stay active at the fully equipped SoFIT gymnasium on level 36. Enjoy panoramic views while dining and working out.

Immerse yourself in luxury and convenience at Sofitel Melbourne on Collins. Book now for an unforgettable experience in the heart of Melbourne CBD.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 75 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1438 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
S
Steve • couple • au
10
2026-02-15 • via Nuitee
M
Marco • couple • au
8
Great Melbourne hotel to enjoy all that is fabulous in this city
Pros:

The location is excellent, great restaurants, cafes and theatres at your door stop. Great hotel that still feels sumptuous regardless of age.

Cons:

The bed wasn't as comfortable as expected. Mattress was too hard for my arthritic hips. Glasses were not clean and had to ask for fresh ones.

2026-02-14 • via Nuitee
O
Omar • couple • dm
9
2026-02-13 • via Nuitee
R
Russell • solo_traveller • gb
10
Pros:

Good standard : good location : good people : good weather

2026-02-13 • via Nuitee
V
Victor • couple • gb
8
2026-02-13 • via Nuitee
S
Steven • couple • au
9
2026-02-11 • via Nuitee
S
Samantha • couple • au
10
Stunning, luxurious and elegant.
Pros:

The views of the city and the bay were absolutely stunning

2026-02-11 • via Nuitee
J
JULIANNE Margaret • couple • au
9
2026-02-09 • via Nuitee
G
gracer938 • Couples • Parklea, Blacktown, Greater Sydney, New South Wales
8
Beautiful Hotel. Lovely staff.
Pros:

Highly recommend this hotel. It had sultry ambience and a sense of luxury for sure. The hotel room itself was modern and clean. The shower was not the best. As a couple we didn't need the step in bath option and the showerhead was really disappointing. The water pressure was low and difficult to get the temperature just right. It was either too hot or too cold. Other than this I found the overall hotel experience very welcoming and would recommend it to others. Room service was also top notch. Loved the Sofitel.

2026-02-08 • via Tripadvisor
M
Michael • couple • au
8
Beautiful room with a nice view of the city’s skyline, comfortable bed and great location.
Pros:

The room had a nice view of the city’s skyline. The welcome drink was great.

Cons:

We had to wait about 20 minutes to get a table for breakfast as it was busy. The staff was very apologetic about the wait and said they would extend it for an extra 15 minutes.

2026-02-08 • via Nuitee
G
George • extended_group • au
7
They tried to impress but unfortunately missed the mark with the little things that sometimes matter and are a lasting i
Pros:

The location

Cons:

Bathtub showers. Very old fashioned. Pre checked in to avoid delay check in and still took long to check in. Staff came to turn down service and did not come back. I requested flowers presented on arrival and did not happen without myself having to chase them up. Did not have multiple tooth brushes in room, did not have multiple coffee capsules. Dirty coffee cups.

2026-02-08 • via Nuitee
C
Chanel • couple • au
7
Okay but wish it was more modern to suit the Sofitel name
Pros:

Friendly staff and was attentive to detail

Cons:

Outdated. No pool onsite

2026-02-08 • via Nuitee
T
Timaruboy • Couples • Marchwiel, Wrexham County, North Wales, Wales
6
Not five star in my opinion
Pros:

The reception and the Concietge were efficiently helpful and deserved five stars and the bed was quite vomgortable but the room and bathroom were extremely dated and resembled a 1960s 2 star hotel. A xhower over the bath in a five star hotel in 2026 is a joke. The csrpet was well worn and sfter two nights we still could not operste the lights, the sir confitioning or the television. We stayed last week at a Millennium hotel where all of these things were simple to operate.. we will not be returning to Sofitel on Colllins Stredt.

2026-02-06 • via Tripadvisor
6
618MikeW • Couples • Chester, Cheshire, England
10
Magnifique
Pros:

This hotel is magnificent. Both in terms of the building, each room being at least 35 floors above the ground, and the staff, who are warm and welcoming. The food and drinks are first class and the position at the top of Collins Street, with a free tram stop outside, is superb. Across the road are the Treasury Museum (free), Fitzroy Park with Captain Cook’s house and nearby are the tennis and cricket stadiums.

2026-02-02 • via Tripadvisor
B
BigRedAl99 • Couples • Malabar, Randwick, Greater Sydney, New South Wales
10
Magnificent Melbourne Icon
Pros:

Three wonderful nights here to enjoy the Australian Open tennis.
Wonderful views, impeccable service, very comfortable room, spacious bathroom and a marvellous king-size bed.
Even got the chance to have a nice chat with Jim Courier, who was also staying here, together with a number of players and supports.
Really enjoyed the breakfasts, although I note another review mentions pancakes, which I didn't notice being available. Maybe next year I'll look a little more closely.

2026-02-02 • via Tripadvisor
O
obed • family_with_children • au
9
Cons:

pas de piscine

2026-01-27 • via Nuitee
T
Tanya • couple • au
10
2026-01-26 • via Nuitee
C
Christopher • couple • us
8
2026-01-24 • via Nuitee
H
Hamish • couple • au
8
Amazing
Pros:

The location, staff and friendly and helpful room was very clean

Cons:

The bathrooms very outdated compared to the rest of the hotel

2026-01-22 • via Nuitee
J
JAKE • couple • au
10
Great stay and ideal location to go to Rod Laver Arena. Will be back
Pros:

Valet service was exceptional when you first pull up and Hotel looked and was very flash from the moment you entered the reception lobby

2026-01-19 • via Nuitee