Leonardo Hotel Cardiff

Hotels
Leonardo Hotels
8.5 (9009 reviews)
1 Park Place , Cardiff , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Good breakfast
Comfortable rooms
Great location
Cons:
Issues with air conditioning
Noisy guests
Smells in the room

Categories

Cleanliness
8.21
Good overall cleanliness, but some guests noted issues such as odor and noisy guests affecting the stay.
Service
9.18
Excellent service from staff, very polite and helpful throughout.
Location
9.22
Ideal location, convenient for accessing nearby attractions.
Room Quality
8.17
Rooms were comfortable but experienced some issues with amenities like air conditioning.
Amenities
7.7
Amenities noted as outdated but there was a good breakfast and spacious rooms.
Value for Money
8.66
Decent pricing for the quality and experience provided.
Food and Beverage
8.21
Breakfast was generally good, but some complaints were noted about the timing and quality.
Overall Experience
8.68
Overall positive experiences with some minor issues that didn't overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:15

Property Description

Victorian Charm and Modern Comforts

Leonardo Hotel Cardiff, formerly Jurys Inn, offers a blend of Victorian charm in a central Cardiff location. The hotel's stylish rooms feature Dream beds, air conditioning, and flat-screen TVs, ensuring a comfortable stay. Guests can enjoy the convenience of 24-hour room service and luxury private shower rooms with all the necessary amenities.

Relaxing Lounge and Dining Options

Unwind in the hotel's lounge with a drink or opt for a light meal in the relaxed atmosphere. The on-site restaurant and bar provide a convenient dining option for guests looking to indulge in delicious food and drinks.

Prime Location for City Exploration

Explore Cardiff's top attractions like the Principality Stadium, Cardiff Castle, and Motorpoint Arena, all within walking distance from the hotel. With Queen Street's shops right at your doorstep, Leonardo Hotel Cardiff offers the perfect base for your city adventures.

Book your stay at Leonardo Hotel Cardiff now for a perfect blend of comfort and convenience during your Cardiff visit.

Important information:

Bookings of 10 rooms or more will be subject to a separate group contract, which will be sent directly by the hotel. This is our closet parking lot where guests can park for £28 per 24 hours. Leonardo Hotel Cardiff can validate guest parking tickets for this car park giving a 10% discount on this charge. Discount is also offered for pre-booked spaces via the NCP Website, Capital Shopping Car Park – North Edwards Street, CF10 2HH This is a shopping center car park 5 minutes’ walk from the hotel. The car park is closed between midnight and 6am. Guests can park for £18 per 24 hours. Discount is offered for pre-booked spaces via www.citycentre.apcoa.co.uk reducing it to £8 per 24 hours.

Please note limited availability private parking is available on site (reservation is not possible) and costs GBP £25 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.5
Based on 9009 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
E
Erika couple it
10
Pros:

Very nice and cozy hotel, and the beds were really really comfortable!

2026-08-08 via Nuitee
M
Muhammad Belal solo_traveller gb
8
Memorable experience
Pros:

Well located
Warm welcome
Food was nice though a bit too repetitive every day

Cons:

Room on rear parking a bit noisy outside - something running out there

2026-08-08 via Nuitee
P
Paulus couple nl
8
Cons:

Ventilatie / airco systeem. Slaat elke 2 of 3 uur af. Met hogere buitentemperaturen moet je er ‘s nachts 3 keer uit.
Donkere kamer.

2026-08-08 via Nuitee
L
Lynne solo_traveller gb
7
Our stay at Leornado hotel
Pros:

I loved the fact it was so central to the centre .
And were so lucky to park in the hotel car park staff lovely breakfast great room ok didn't like shower over bath as there was no rubber mat to use in case you slipped didn't use it view from window abysmal considering what price I paid for the room downside my daughter and I had very little sleep due to above whoever was in room above up all night pacing couldn't sleep receptionist we should have rung down to complain....upside we enjoyed our stay in Cardiff and will return but not to your hotel sorry!!

Cons:

Shower over bath
View from window abysmal photos to prove it ...expensive too
Lack of sleep due to noisy floor creaking above us

2026-08-08 via Nuitee
P
philip couple gb
9
Lovely hotel great location excellent customer service.
Pros:

Welcoming at reception and very helpful

Cons:

Finding out about paid parking after our booking was a bit disappointing however the carpark felt safe and secure.

2026-08-08 via Nuitee
C
Claire solo_traveller gb
8
A gem of a hotel, handy location and lovely proportioned property with good bar and lounge.
Pros:

Welcoming staff and even with a school
Prom going on, rooms quiet and comfortable. Happy to sit on own in bar in evening and enjoy a cold drink. Spotted a machine to order Uber to hotel which very useful. Nearby some nice coffee shops for mid morning cuppa. Had a fridge which always welcome.

Cons:

Only scored a little less as when booking I specifically asked not to have bedroom overlooking kitchen ducts and air con - so not chuffed on first night to be in prime ducting room - which meant couldn’t open window as it locked being above kitchen roof. So air con in room but it kept turning off. The staff apologised and I moved for remaining stay so all good then.

2026-08-08 via Nuitee
T
Tom couple be
10
Een top hotel op een top locatie met uiterst vriendelijke medewerkers
Pros:

Het hotel ligt heel erg centraal. Er zijn heel veel bars en restaurants op wandelafstand. Het ontbijt was heel erg lekker en alles was beschikbaar. We hadden een kamer met ligbad/douche. Er was een minibar op de kamer. Het personeel was heel erg vriendelijk en behulpzaam. Ze hebben het geregeld dat we een tweede zeteltje in de kamer kregen wat gezelliger was om samen te zitten. We hadden geluk om elke dag achter het hotel te kunnen parkeren, maar heel erg dichtbij was er ook een parkeergarage. Er was een goedwerkende airco maar die viel na 2 uur werken telkens uit, wat ik jammer vond. Dit hotel is echt een aanrader in Cardiff.

Cons:

De airco valt na 2 uur werken uit. Men beloofde dat op te lossen maar het is nooit gelukt om het op te lossen, jammer.

2026-08-08 via Nuitee
D
David couple gb
9
Will be happy to return.
Pros:

Excellent customer service from every member of staff we encountered.

Cons:

Noise from street but that is out of your control.

2026-08-08 via Nuitee
K
Kimberley couple gb
8
2026-08-08 via Nuitee
S
Seda couple tr
10
2026-08-08 via Nuitee
S
Simon solo_traveller gb
7
Pros:

Really good location friendly staff

Cons:

The air conditioning wasn't working in our room.

2026-08-08 via Nuitee
M
Mark solo_traveller gb
8
2026-08-08 via Nuitee
K
Keith couple gb
9
Another great stay
Pros:

Location is so central but once again it’s the staff that makes the hotel so good

Cons:

Breakfast could be a lot better. Often items left to run low or out before replenishing.

2026-08-08 via Nuitee
E
Ettore family_with_children it
9
2026-08-07 via Nuitee
M
Maugham extended_group gb
9
We loved our stay and would recommend this hotel and revisit again
Pros:

Excellent facilities, comfortable, clean room, good location

2026-08-07 via Nuitee
T
Tom couple gb
6
It was ok
Pros:

Location

Cons:

The room was very small

2026-08-07 via Nuitee
P
Priya solo_traveller gb
5
Have stayed in other Leonardos before. This didn't feel consistent.
Pros:

Breakfast staff were very pleasant.
About half the reception staff were fab. The other really seemed like they didn't want to be there.

Cons:

1. A/C in room switched off after twenty minutes meaning you had to keep waking up to put back on. It was very hot.
2. Room came with two bottles of sparkling water and one still. I asked to swap the sparkling for still and was told there would be a £6 charge. I said I can give the sparkling unopened back and just want to swap and can come and collect. I was told, very politely, they will do on this occasion but it's not allowed and I was just really confused. Why put water in the room in the first place if not allowed. Seems policy is not conveyed to staff.
3. Room was large but the double bed was two twins pushed together with an uncomfortable crack.
4. Poor lighting in room

2026-08-07 via Nuitee
A
Andrea couple gb
8
2026-08-07 via Nuitee
B
Ben solo_traveller gb
9
2026-08-07 via Nuitee
E
EFTHYMIOS solo_traveller gr
10
2026-08-06 via Nuitee