Hilton Memphis

Nice place to stay with many restaurants near by.
Kudos to Wynter, the front desk check in person who was very nice and friendly in helping me get a room as quickly as possible and I Thank you for your help!

Fraud made in name of the bank, probably someone uses their account for fraud transactions.
I've never been to US and my credit card was charged $465 by HILTON ADVPURCH8002367. If you call their purcahse department they say there is no reservation made with your card. I think someone should investigate it. There is a huge topic on reddit related. I think it's connected to breach of booking.com account.

It was a nice, clean hotel. The staff were friendly especially Ms Pat at breakfast was so welcoming & kind. The area of hotel felt safe.

I wanted to recognize one of your newer staff members Ashely for providing exceptional customer service during our stay. My wife had just undergone surgery and needed to rest, so we asked if an early check-in might be possible. She was incredibly kind, understanding, and accommodating throughout the entire process.

Not only did she help arrange an early check-in, but she also assisted us with obtaining a wheelchair, which made everything much easier and significantly reduced our stress during a difficult time. She was professional, compassionate, and went above and beyond to ensure we were comfortable.

The fact that she is new makes her outstanding service even more impressive. Employees like her are the reason guests return. We truly appreciated her help and will definitely stay here again whenever we’re in the area.

Size of the room and amenities although i was there for work and didn't spend much time in

Clean, tall

Everything

Trinice, who worked the front desk, was very knowledgeable and went over and above to ensure my stay was pleasant.

Staff were nice & friendly! The hotel was very nice in appearance, location, and with amenities!!

I had an amazing stay at the Hilton Memphis! From check-in to check-out, Wynter, Trinice, Shelita, Bri, and Tasha provided exceptional customer service and made the entire experience wonderful. They were all very attentive, professional, and made sure all of my needs were met each day of my stay. Their kindness and dedication truly stood out and made me feel welcomed and valued as a guest. Thank you all for making my stay so enjoyable — you are all amazing, and I can’t wait to return!

For the past 15 years, I have stayed at the Hilton Memphis each April for a quarterly business meeting and related entertainment events. Since 2025, I have noticed improvements in overall quality, especially in security and customer service visibility.

The hotel deserves credit for the increased security presence. After the multiple vehicle theft issues in 2024, security is now much more visible throughout the parking areas and around the property. During this visit, there was a combination of hotel security, private security, Memphis Police Department presence, and National Guard personnel visible around the area. Having been directly affected myself in the past, I found the additional patrols and visibility noticeable and appreciated.

The property still felt dated. While the rooms were functional and reasonably clean, they don’t reflect what travelers expect from a major Hilton property. Common areas, room finishes, and overall presentation could use modernization.
The hotel also appears barely ADA-compliant. For a large convention-style hotel, accessibility and ease of movement should be much better than what currently exists, i.e., the removal of the escalators from the main floor to the lower levels.
Service was mixed depending on where you were in the hotel, but several employees stood out in a positive way. Front desk clerks Shelita and Trinice both provided strong customer service during my stay. They were professional, courteous, and helpful throughout the visit. Also, I want to recognize housekeeping attendant Honolate, who went above and beyond during my stay. Small things still matter in hospitality, and that level of effort deserves recognition.

One of the more disappointing aspects is the lack of premium amenities expected from a hotel this size. There are really no meaningful perks for Diamond members in the premium access lounge. Before COVID, the hotel had an executive lounge on the top floor, which added value for frequent Hilton travelers. Its absence is definitely noticeable, making the hotel feel far more basic than it once did.
The limited dining options and minimal Diamond recognition further contribute to the feeling that this property doesn’t reflect the Hilton brand experience many longtime guests remember. I still believe hotel management lacks transparency and follow-through when issues arise. I say this from personal experience. Communication and consistent follow-up with guests would go a long way toward rebuilding confidence for longtime customers who have supported this property for years.

Bottom Line:
The Hilton Memphis has improved in some operational areas, particularly security, and employees are working hard to enhance the guest experience. However, the property still has significant shortcomings in modernization, amenities, accessibility, and overall consistency. Convenient for large events and meetings, so so for the upscale traveler. Recommendation, but proceed with tempered expectations.

Location close to the hospital for visiting

Hotel as a whole. Especially the staff.