Hilton Memphis

Hotels
•
Hilton Hotels & Resorts
8.6 (721 reviews)
939 Ridge Lake Boulevard , Memphis , US
+1 901-684-6664

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional Customer Service
Clean Common Areas
Great Location
Cons:
Initial Room Issues
Value for Money Concerns

Categories

Cleanliness
7.98
Some reviews mention cleanliness positively, but a negative review pointed out an issue with the initial room.
Service
9.95
Multiple reviews highlight exceptional service from staff members, particularly Erin and Shelita.
Location
8.99
The location is described favorably with proximity to downtown and amenities.
Room Quality
7.94
Some issues reported with room assignment, but overall the rooms are described positively.
Amenities
8.97
Amenities like Starbucks and clean common areas were positively noted.
Value for Money
7.43
One review indicates dissatisfaction with value for money due to maintenance issues.
Food and Beverage
8.48
Breakfast is noted as very good, though there were some issues during check-in regarding information.
Overall Experience
9.05
Despite some issues, the overall sentiment is positive with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-12 16:33

Property Description

Luxurious Accommodations
Every room at Hilton Memphis offers a premium stay with a flat-screen HDTV, coffee maker, and ironing facilities. Upgrade to select rooms for a cozy seating area and a convenient wet bar.

Dining Delights
Indulge in freshly-made American favorites at Ridgelake Restaurant or unwind at The Lobby Bar with a drink and scenic views. For quick bites, Provisions Market has a variety of options. In-room dining is also available for a relaxing meal.

Business and Events
With a 24-hour business centre equipped with modern amenities and over 30,000 square feet of event space, Hilton Memphis is perfect for business travelers and event planners alike.

Experience the epitome of comfort and convenience at Hilton Memphis - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 721 reviews
Cleanliness: 7.98
Service: 9.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 9.05
B
Baptist • solo_traveller • us
10
Pros:

Everything

Cons:

Couldn't have a longer stay

2026-09-08 • via Nuitee
S
Stephanie • family_with_children • us
9
2026-09-04 • via Nuitee
A
aaronbZ3776SX • Business
2
Run down, loud and dirty. Avoid.
Pros:

I usually have very good luck on business trips booking Hilton properties, but regretted this one.

Coworker’s room was hot, mine was 59 degrees most mornings (seems whatever you set the thermostat to you get whatever). Luckily I was the one with hot water, but the water pressure was very poor.

Location isn’t that bad right off Poplar (though be prepared, but even with security roaming the parking lot, really not a place you would feel comfortable with being alone at night.

After a rain storm last night, the carpets in the 27th floor were sloshing with water. Probably an indication of a leak in the ceiling which was about as concerning as the crack at the bottom one of the window panes.

Wallpaper pealing, fire sprinkler just placed into a messy hole in the ceiling, filthy vents that appear to have not been cleaned in ages.

Lobby certainly had potential, but the tables had broken and defective outlets, some of the tables appeared almost water damaged (seems to be a trend).

The final night the lobby and throughout the entire hotel went from loud to feeling a bit unsafe. Large group seemed to have wrapped their even drunk and wandered around yelling at each other. Twice there was swearing and threatening each other. Probably could use security inside the hotel as well, especially without much if any staff around. I didn’t have much staff interaction,

If this was maybe an $80-$90 stay you could overlook a lot of this, but at $180-$200 a night, would have been better taking my corporate card and Diamond Status elsewhere. Actually feel bad for booking this hotel recently for a couple of my direct reports on previous trips.

2026-08-23 • via Tripadvisor
G
Greeson • extended_group • us
4
2026-08-23 • via Nuitee
C
Caleb • couple • us
10
2026-08-20 • via Nuitee
K
Kevin • couple • us
7
2026-08-17 • via Nuitee
R
Reva • couple • us
10
2026-08-10 • via Nuitee
L
Luckyjammin • Business • Oxfordshire, England
8
Solid hotel - some areas would benefit from an update
Pros:

Hotel is quite an old design now but the staff were great. The lobby area is spacious and open and we found quite a lot of people choose this area to work in. The WiFi in the property was initially not working correctly but was fixed mid stay. Pool and gym were ok. The food from the coffee/snack area was actually really good. Special thanks to Ms Pat in the restaurant who seemed to know everyone by name. TV system allowed us to cast our own content which was excellent

2026-08-06 • via Tripadvisor
T
thesnops • Family
8
Good hotel.
Pros:

Hotel staff really lovely, kind and helpful. Ladies in the little cafe again so welcoming. We ordered croissants and tea for our first morning but were given a toasted brioche burger bun. We ate it but I did mention it the next day and the lady said that’s all they have at this particular Starbucks.
Room quite nice, very clean. Bathroom tiny and definitely needed a bit of updating. AC unit in there so noisy but you could close the door.
Staff were so great really. Would stay here again but in a different room with hopefully a better bathroom.

2026-08-04 • via Tripadvisor
F
F4841CAshelbyg • Business
10
Nice room, friendly staff
Pros:

Nice, clean room, friendly staff. Check in experience was fantastic - Trinice went out of her way to be welcoming and accommodating.

2026-07-21 • via Tripadvisor
R
R6995BJma • Business
10
Great Experience!
Pros:

Trinice was so welcoming and accommodating when checking in. She truly made my stay and experience top notch! Hotel rooms are very nice and clean.

2026-07-21 • via Tripadvisor
M
Marshal • couple • us
10
2026-07-13 • via Nuitee
B
B • solo_traveller • us
10
2026-07-08 • via Nuitee
E
Ebonee • couple • us
9
2026-07-06 • via Nuitee
J
Joslyn • couple • us
8
2026-07-06 • via Nuitee
I
Inspire25036922308 • Business
10
Great service and hospitality
Pros:

Had a great hospitality experience at breakfast! Ms Pat is such a pleasure! Travel a lot and have the opportunity to interact with lots of staff- she is a gem! Her hospitality is like staying at a Waldorf-Astoria! Breakfast was delicious on top of it.

2026-07-01 • via Tripadvisor
W
Washington • couple • us
10
Pros:

Everything we really enjoyed our selves

2026-06-28 • via Nuitee
M
Manny206 • Business
10
Great place
Pros:

Nice place to stay with many restaurants near by.
Kudos to Wynter, the front desk check in person who was very nice and friendly in helping me get a room as quickly as possible and I Thank you for your help!

2026-06-26 • via Tripadvisor
8
869agnieszkal • Business
2
Fraud transactions made in name of this hotel
Pros:

Fraud made in name of the bank, probably someone uses their account for fraud transactions.
I've never been to US and my credit card was charged $465 by HILTON ADVPURCH8002367. If you call their purcahse department they say there is no reservation made with your card. I think someone should investigate it. There is a huge topic on reddit related. I think it's connected to breach of booking.com account.

2026-06-26 • via Tripadvisor
O
Orla • couple • gb
8
Pros:

It was a nice, clean hotel. The staff were friendly especially Ms Pat at breakfast was so welcoming & kind. The area of hotel felt safe.

2026-06-25 • via Nuitee