Hilton Memphis

Hotels
Hilton Hotels & Resorts
8.6 (710 reviews)
939 Ridge Lake Boulevard , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional Customer Service
Clean Common Areas
Great Location
Cons:
Initial Room Issues
Value for Money Concerns

Categories

Cleanliness
7.98
Some reviews mention cleanliness positively, but a negative review pointed out an issue with the initial room.
Service
9.95
Multiple reviews highlight exceptional service from staff members, particularly Erin and Shelita.
Location
8.99
The location is described favorably with proximity to downtown and amenities.
Room Quality
7.94
Some issues reported with room assignment, but overall the rooms are described positively.
Amenities
8.97
Amenities like Starbucks and clean common areas were positively noted.
Value for Money
7.43
One review indicates dissatisfaction with value for money due to maintenance issues.
Food and Beverage
8.48
Breakfast is noted as very good, though there were some issues during check-in regarding information.
Overall Experience
9.05
Despite some issues, the overall sentiment is positive with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-12 16:33

Property Description

Luxurious Accommodations
Every room at Hilton Memphis offers a premium stay with a flat-screen HDTV, coffee maker, and ironing facilities. Upgrade to select rooms for a cozy seating area and a convenient wet bar.

Dining Delights
Indulge in freshly-made American favorites at Ridgelake Restaurant or unwind at The Lobby Bar with a drink and scenic views. For quick bites, Provisions Market has a variety of options. In-room dining is also available for a relaxing meal.

Business and Events
With a 24-hour business centre equipped with modern amenities and over 30,000 square feet of event space, Hilton Memphis is perfect for business travelers and event planners alike.

Experience the epitome of comfort and convenience at Hilton Memphis - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 710 reviews
Cleanliness: 7.98
Service: 9.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 9.05
M
Marshal couple us
10
2026-07-13 via Nuitee
B
B solo_traveller us
10
2026-07-08 via Nuitee
J
Joslyn couple us
8
2026-07-06 via Nuitee
E
Ebonee couple us
9
2026-07-06 via Nuitee
I
Inspire25036922308 Business
10
Great service and hospitality
Pros:

Had a great hospitality experience at breakfast! Ms Pat is such a pleasure! Travel a lot and have the opportunity to interact with lots of staff- she is a gem! Her hospitality is like staying at a Waldorf-Astoria! Breakfast was delicious on top of it.

2026-07-01 via Tripadvisor
W
Washington couple us
10
Pros:

Everything we really enjoyed our selves

2026-06-28 via Nuitee
M
Manny206 Business
10
Great place
Pros:

Nice place to stay with many restaurants near by.
Kudos to Wynter, the front desk check in person who was very nice and friendly in helping me get a room as quickly as possible and I Thank you for your help!

2026-06-26 via Tripadvisor
8
869agnieszkal Business
2
Fraud transactions made in name of this hotel
Pros:

Fraud made in name of the bank, probably someone uses their account for fraud transactions.
I've never been to US and my credit card was charged $465 by HILTON ADVPURCH8002367. If you call their purcahse department they say there is no reservation made with your card. I think someone should investigate it. There is a huge topic on reddit related. I think it's connected to breach of booking.com account.

2026-06-26 via Tripadvisor
O
Orla couple gb
8
Pros:

It was a nice, clean hotel. The staff were friendly especially Ms Pat at breakfast was so welcoming & kind. The area of hotel felt safe.

2026-06-25 via Nuitee
J
J388MGarielh Couples
10
Outstanding customer service
Pros:

I wanted to recognize one of your newer staff members Ashely for providing exceptional customer service during our stay. My wife had just undergone surgery and needed to rest, so we asked if an early check-in might be possible. She was incredibly kind, understanding, and accommodating throughout the entire process.

Not only did she help arrange an early check-in, but she also assisted us with obtaining a wheelchair, which made everything much easier and significantly reduced our stress during a difficult time. She was professional, compassionate, and went above and beyond to ensure we were comfortable.

The fact that she is new makes her outstanding service even more impressive. Employees like her are the reason guests return. We truly appreciated her help and will definitely stay here again whenever we’re in the area.

2026-06-12 via Tripadvisor
F
Faby solo_traveller ca
10
Recommended
Pros:

Size of the room and amenities although i was there for work and didn't spend much time in

2026-06-10 via Nuitee
G
Green couple us
10
2026-06-09 via Nuitee
K
Keyoshia couple us
10
2026-06-09 via Nuitee
T
Tatiana solo_traveller us
10
2026-06-09 via Nuitee
S
Shams extended_group us
5
Pros:

Clean, tall

Cons:

Old, staff not friendly at all

2026-06-08 via Nuitee
G
Gleneese solo_traveller us
10
2026-06-05 via Nuitee
M
Montreal couple us
10
Pros:

Everything

2026-06-03 via Nuitee
1
130monicah Solo travel
10
Pleasant Experience
Pros:

Trinice, who worked the front desk, was very knowledgeable and went over and above to ensure my stay was pleasant.

2026-05-25 via Tripadvisor
M
michell couple us
10
I would Definitely recommend AND stay there again!
Pros:

Staff were nice & friendly! The hotel was very nice in appearance, location, and with amenities!!

Cons:

The water pressure in the shower could have been better.

2026-05-21 via Nuitee
G
glendatate Family Memphis, Tennessee
10
Great experience and customer service!
Pros:

I had an amazing stay at the Hilton Memphis! From check-in to check-out, Wynter, Trinice, Shelita, Bri, and Tasha provided exceptional customer service and made the entire experience wonderful. They were all very attentive, professional, and made sure all of my needs were met each day of my stay. Their kindness and dedication truly stood out and made me feel welcomed and valued as a guest. Thank you all for making my stay so enjoyable — you are all amazing, and I can’t wait to return!

2026-05-18 via Tripadvisor