Hilton Memphis

Hotels
Hilton Hotels & Resorts
8.6 (669 reviews)
939 Ridge Lake Boulevard , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional Customer Service
Clean Common Areas
Great Location
Cons:
Initial Room Issues
Value for Money Concerns

Categories

Cleanliness
7.98
Some reviews mention cleanliness positively, but a negative review pointed out an issue with the initial room.
Service
9.95
Multiple reviews highlight exceptional service from staff members, particularly Erin and Shelita.
Location
8.99
The location is described favorably with proximity to downtown and amenities.
Room Quality
7.94
Some issues reported with room assignment, but overall the rooms are described positively.
Amenities
8.97
Amenities like Starbucks and clean common areas were positively noted.
Value for Money
7.43
One review indicates dissatisfaction with value for money due to maintenance issues.
Food and Beverage
8.48
Breakfast is noted as very good, though there were some issues during check-in regarding information.
Overall Experience
9.05
Despite some issues, the overall sentiment is positive with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-12 16:33

Property Description

Luxurious Accommodations
Every room at Hilton Memphis offers a premium stay with a flat-screen HDTV, coffee maker, and ironing facilities. Upgrade to select rooms for a cozy seating area and a convenient wet bar.

Dining Delights
Indulge in freshly-made American favorites at Ridgelake Restaurant or unwind at The Lobby Bar with a drink and scenic views. For quick bites, Provisions Market has a variety of options. In-room dining is also available for a relaxing meal.

Business and Events
With a 24-hour business centre equipped with modern amenities and over 30,000 square feet of event space, Hilton Memphis is perfect for business travelers and event planners alike.

Experience the epitome of comfort and convenience at Hilton Memphis - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 669 reviews
Cleanliness: 7.98
Service: 9.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 9.05
H
Heather couple us
10
2026-03-20 via Nuitee
C
Christian family_with_children us
7
Cons:

Dave, one of the employees is a very grumpy guy who hates his job.

2026-03-18 via Nuitee
T
Tyesha couple us
10
2026-03-16 via Nuitee
T
Taylor couple us
10
2026-03-16 via Nuitee
T
Tracy couple us
10
Fantastic
Pros:

Fantastic

Cons:

Na

2026-03-15 via Nuitee
S
Shiquita couple us
10
Pros:

Customer service, clean rooms , housekeeping

Cons:

Starbucks close to early
No snack bar for late night hunger

2026-03-15 via Nuitee
T
theresab746 Family
10
Great Customer Service
Pros:

I stayed at the Hilton in Memphis on March 12, 2026, and had an amazing experience from the moment I walked in. Jazmine at the front desk was extremely helpful and welcoming. She went above and beyond to make sure everything was taken care of and truly made my stay pleasant. Her professionalism, kindness, and great customer service set the tone for a wonderful visit. I truly appreciated the warm hospitality and look forward to staying here again.

2026-03-13 via Tripadvisor
A
ALEX couple us
10
2026-03-11 via Nuitee
L
Laquashous couple us
10
2026-03-09 via Nuitee
C
Connector56289534731 Solo travel
10
Great front desk customer service!
Pros:

Bri at the front desk was awesome! I showed up in the middle of the night after a frustrating day of travel and she was able to help me add an extra night to my room and get me situated fast so I could get some much needed rest!

2026-03-04 via Tripadvisor
K
Ky family_with_children us
1
I check in not good,The door don’t work,l say they help change me room they say out room and I cancel room they say they
Pros:

I think l wrong booking this hotel,,look outside nice if inside bad

2026-03-02 via Nuitee
K
Keosha couple us
9
2026-03-02 via Nuitee
J
johnathonv2026 Solo travel
10
10 out of 10 the best I enjoy coming.
Pros:

The stay is a home away from home front jasmine and Mr Corey are great people they treat you like family.

2026-02-28 via Tripadvisor
R
Ryan couple us
10
2026-01-31 via Nuitee
S
Sightsee196710 Business
10
Best hotel for large meetings in Memphis
Pros:

We recently hosted our Global Sales Meeting at Hilton Memphis, and the experience was outstanding from start to finish.

The space itself was absolutely perfect for a large corporate meeting. The meeting rooms were well laid out, comfortable, and flexible, and the lobby area became a real highlight of the week. Having a DJ in the lobby was a special and unexpected touch, and we loved it. It was such a fun surprise and allowed us to have a great time together without ever needing to leave the hotel.

What truly made the experience exceptional was the people. The operations and banquet teams were incredible and took such great care of both our staff and our attendees. Aasia, Elijah, Greg, Leresa, the Banquet Manager, and Howard were professional, attentive, kind, and always one step ahead of our needs. Their behind the scenes work made everything run smoothly, and they absolutely deserve recognition.

The front desk staff was also wonderful. Everyone was friendly, helpful, and welcoming throughout our stay. The team at the Provisions restaurant also deserves a special thank you. Quita and Lynette were always so sweet and made every interaction feel warm and personal.

A huge shoutout to Nicole, who was truly a joy to work with. She was responsive, organized, and supportive every step of the way, and her attention to detail made a big difference in the success of our event.

It was so good seeing everyone again, and we could not have asked for a better venue or team to partner with. We would absolutely host another event here and highly recommend the Hilton Memphis for any corporate meeting or conference.

2026-01-24 via Tripadvisor
D
Derrick couple us
10
2026-01-24 via Nuitee
G
gregorysZ6998QE Business
10
Hilton Memphis and Ms. Pat
Pros:

Great stay. Get comfortable. And Ms. Pat at the Ridgelake restaurant was amazing. She always said hello, and made me feel welcome in the mornings. Give her a promotion.

2026-01-21 via Tripadvisor
T
Terry couple us
10
Great
2026-01-20 via Nuitee
J
JESSICA couple us
10
2026-01-20 via Nuitee
A
Alisa couple us
9
2026-01-20 via Nuitee