Hyatt Regency Boston/Cambridge

Hotels
Hyatt Regency
8.3 (2120 reviews)
575 Memorial Drive , Cambridge , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful Staff
Beautiful Views

Categories

Cleanliness
8.33
The hotel is clean and well-kept.
Service
8.7
Staff were beyond helpful and courteous, with exceptional mentions of Ritu and Michael.
Location
8.64
Fantastic location with beautiful views of the Charles River.
Room Quality
8.09
Rooms are comfortable and well-furnished.
Amenities
8.22
The hotel offers a lot of amenities and a good breakfast.
Value for Money
7.98
Good deal especially considering location and amenities.
Food and Beverage
8.33
Special thanks to bar tenders and staff for quality service.
Overall Experience
8.1
Generally very positive experiences expressed in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:39

Property Description

Luxurious Accommodations

Indulge in a stay at the Hyatt Regency Boston/Cambridge, Overlooking Boston, where every room is equipped with modern amenities such as a flat-screen TV, iPod dock, and plush bedding.

Convenient Location

Situated just 2 miles from Harvard Square and less than a mile from Massachusetts Institute of Technology, our hotel provides easy access to the best of Cambridge and Boston.

Exceptional Services

Enjoy top-notch services including concierge assistance, 24-hour front desk support, and on-site dining options at Paperback Tavern & Provisions. Stay fit at the hotel's fitness center and explore nearby attractions like Fenway Park.

Book your unforgettable stay with us today at Hyatt Regency Boston/Cambridge!

Important information:

Guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 48 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 2120 reviews
Cleanliness: 8.33
Service: 8.7
Location: 8.64
Room Quality: 8.09
Amenities: 8.22
Value for Money: 7.98
Food and Beverage: 8.33
Overall Experience: 8.1
Y
yinghuil2026 Family
10
Great hotel
Pros:

Yiming zhao and Geradini provided great service

2026-07-18 via Tripadvisor
M
Melissa family_with_children us
9
Awesome, would stay again.
Pros:

Clean, many things in house. Attentive staff, good food.

Cons:

Nothing in immediate walking distance.

2026-07-18 via Nuitee
H
Henning couple dk
8
Cons:

Breakfast buffet was the most boring I've seen on four continents in over 30 years

2026-07-18 via Nuitee
B
Balázs solo_traveller hu
10
2026-07-18 via Nuitee
S
Stephanie solo_traveller us
6
Pros:

Great location

Cons:

My room was dirty and there was hair in the shower and ceiling

2026-07-18 via Nuitee
A
Alexander solo_traveller ch
7
Good value for money, the amenities (room service, laundry) could use some improvement.
Pros:

This is my second time staying here, the first one was about 8 years ago.
The staff were very nice and helpful, and my room was spacious and very comfortable.
In-room free WiFi is 30 Mbps and very stable.
It was also one of the few places I could book within budget for my business trip during the World Cup :)

Cons:

There was some unfortunate friction with the amenities.
The online room service ordering system from the restaurant really needs improvement. I used it twice to order dinner, both times my order got somehow lost or canceled on their end and required manual followup with the restaurant about an hour after ordering when nothing arrived. Then they delivered the first dinner twice and the other day charged me twice for the order on that day.
Then I used the laundry service and only half of the laundry was delivered back to me, so I needed to follow up with the front desk (they found the lost half the same evening).

2026-07-18 via Nuitee
N
Natalia couple us
8
2026-07-17 via Nuitee
S
Shreyas extended_group au
8
Pros:

Early check in
Pickup driveway in front of hotel off main road made it east for rideshare services
Free water provided to guests in lobby

Cons:

Slight distance from central Boston area

2026-07-17 via Nuitee
K
komald764 NONE
2
Complimentary breakfast is a scam
Pros:

They said breakfast is included and complimentary but charged me later for breakfast. Very disappointed by this incident.

2026-07-16 via Tripadvisor
M
minniej2017 Business
10
Great front desk service
Pros:

Mamello helped us check in earlier! Great service.

2026-07-16 via Tripadvisor
8
805henryy Family
10
Wonderful service and warm hospitality
Pros:

We had a wonderful experience at the restaurant. Yiming Zhao, Gerardini, Lin, and Rachid were all extremely friendly, attentive, and welcoming. They not only provided excellent service, but also gave us helpful travel recommendations for Boston. Their warmth and hospitality made our meal even more enjoyable. Thank you for making us feel so welcome!

2026-07-16 via Tripadvisor
M
michaelwG5743FV Friends getaway
10
great service
Pros:

excellent service from Yiming Zhao,Kinah,and a Chinese lady Lin , Rachid

2026-07-16 via Tripadvisor
F
Freedom36788094193 Family
10
Riverside runs, a great gym, and breakfast service that felt like home
Pros:

We had a wonderful stay at the Hyatt. The location is a gift for anyone who loves to move: the hotel faces the Charles River, and you can step out the door and go straight into a riverside run. The gym is also impressively spacious and fully equipped.

But what truly elevated the stay was the breakfast service. Over three mornings, we were looked after by Yiming and Kinah, whose service was warm in exactly the right measure — attentive without ever hovering — and made us feel completely at home. When they learned we were from China, they thoughtfully switched to Mandarin, a small gesture that meant a lot. Even during the busiest breakfast hours, they worked with remarkable energy and efficiency, and still found the right moments to check in on our dining experience. Staff of this caliber speak volumes about a hotel, and Yiming and Kinah deserve to be recognized — they are a big part of why this stay will be remembered so fondly. We look forward to coming back.

2026-07-16 via Tripadvisor
8
837oshint Business
10
Great
Pros:

Had a great Experience. Kinah was very professional

2026-07-16 via Tripadvisor
P
P4026XO_ Family
10
Great service
Pros:

Nice location and great service, especially yiming Zhao and rachi!

2026-07-16 via Tripadvisor
2
219nikal Business
10
Breakfast review
Pros:

The American breakfast was awesome, accompanied with great service by Kinan and Yimjingzhao. Perfect place to lounge, work and have coffee!

2026-07-16 via Tripadvisor
V
Voyage00343120260 Family
8
great summer stay
Pros:

friendly environment and safe for family, I highly recommend the hotel based on service, location and price. Have a great stay

2026-07-16 via Tripadvisor
A
Aranzazu family_with_children bs
4
2026-07-16 via Nuitee
S
Silvana couple es
3
Pésima atención
Pros:

me gustó la comodidad de la cama, es lo único

Cons:

el personal, te atienden rápido, y mal. cuando hice el check in ni me miraron y me dijeron “si si ya está todo listo” luego me cobraron 500 euros de más por error, que tuve que reclamar y me llevo mucho tiempo

2026-07-16 via Nuitee
E
Excursion34423 Solo travel
10
Simply the Best
Pros:

I have stayed at this location in the past and I continue to be pleased with the quality of the many services the Hyatt has to offer the customers. Everyone from all levels of staff perform their duties always with the customers needs and comfort uppermost in their minds.I especially want to commend Adriana who works at the bar for her friendliness, skill,customer service and for remembering and recognizing me after our first encounter. She patiently , during a less busy moment one evening, listened to me talk about my children and grandchildren and graciously looked at a few pictures. She is a great asset to the Hyatt and a definite keeper.

2026-07-15 via Tripadvisor