Hyatt Regency Louisville

Like the location and services

The location was perfect, it was a great place to stay.

From start to finish, this was an exceptional experience. The hotel was spotless, beautifully maintained. The staff truly made a difference - welcoming, professional, and attentive. Mary Lou and the gentleman working the front desk were very pleasant, friendly, and provided top notch customer service. The valet service was excellent. Loved having the Starbucks in the hotel. The room exceeded expectations: clean, spacious, comfortable. I have stayed here before and hence the reason why I returned. A 5-Star experience and highly recommend.

Hyatt Regency Louisville, KY
It was a pleasure staying at this hotel. The rooms were clean. The atmosphere was comfortable and inviting. The staff was warm and inviting. Everything was wonderful!
I felt very safe knowing the head of security, Terry Mandley, was there making sure we were safe at all times.

My check-in had a hiccup, but the front desk manager, aided by a clearly young, new team member who was trying, got it taken care of and went above and beyond. The room was clean, the bedding was lovely, and having an actual Starbucks in the lobby--PERFECT! I was sick during my stay, and the front desk manager offered me a teapot! Seeing me with my hands full, the head of security took care of the elevator buttons. And the gentleman at the front desk, who later checked me out, asked me how I was feeling, because he remembered I was sick. Almost everyone on this team gave me the genuine feeling I mattered, and they cared! Just great job, y'all!

Freezing-ass cold no matter what you did with the Thermostat. Excessive parking rates. Clerk at the front desk had trouble understanding that BILL and WILLIAM could be the same person. Sway restaurant slow with mediocre food unworthy of Hyatt Regrncy. Is that enough?

NA

Clean, attractive, able to change room quickly when missing second bed.

Room was clean and spacious.

Nice facility and clean.

the colors/decor were beautiful

Great customer service goes a long way and Terry has mastered it. He recognized it was raining and provided our team umbrellas from the hotel and his positive attitude started our busy morning off on the right front.

My 3rd year staying at this Hyatt property. Great location, clean room with very attentive staff. Highly recommend this hotel.
The hotel is very clean and overall, a great value for a stay in Louisville.

Great place at a reasonable price for the location. Room was nice and clean. The restaurant appeared nice, but we did not eat there.

This is a top notch Hyatt Regency with excellent customer service and accommodations. Rooms are clean, updated, and spacious. Location is perfect for any downtown activities. The restaurant was amazing and the on-site Starbucks adds that touch of early morning convenience that really helps to set this hotel apart.

We had a great experience!!!!! From Monique at the front counter… who was amazing!!! we were a part of a very large group and had multiple rooms. And Monique was fabulous helping us get checked in! So very kind and thoughtful of every detail of our check-in. Also, as soon as we stepped into the hotel, we were greeted by Terry as he was making his security rounds. He is a great ambassador for the Hyatt! Every time we saw him, he was checking in with us and warmly greeting us with a big smile. It made staying in a hotel, seem like it was home! He really had an impact on our team by the way that he served others joyfully with a great attitude and was very self sacrificing. By being friendly with everyone he was getting to know folks and keeping everyone safe. We were there for a very large convention and the hotel was packed! But that did not stop Terry from greeting people at the door, checking in on folks as he walked around the lobby and doing a great job of making rounds so that everyone felt safe and secure! Keep up the good work!!!!