Hyatt Regency Louisville

Terry provided amazing service throughout our entire stay and has the most positive energy!! Made my trip 10 times better

Great location. Highly recommend you try Sway restaurant. The breakfast was delicious. If Sandy is available ask for her! Amazing service, kind and attentive. She made our stay feel like home.

Great location, clean and quality service. Terry, head of security, is above and beyond!! Terry’s service is truly exceptional—personal in a way that immediately makes you feel welcomed and valued. From the moment you arrive, he takes the time to connect, remembering details, sharing conversation, and making every interaction feel genuine rather than routine. His goes beyond simply doing a job; he creates an experience. Terry carries himself with a warmth that turns a simple visit into something memorable. It’s rare to encounter service that feels this thoughtful and personal, and Terry delivers it effortlessly every time.

I had such an amazing experience at this hotel from start to finish! The property itself was beautiful, clean, and welcoming, but what truly made the stay unforgettable was the valet service. From the moment we pulled up, the valet staff greeted us with big smiles and incredible professionalism. They were quick, efficient, and made us feel like VIPs.

Every time we needed our car, it was ready in no time, and the team was always so kind and helpful. They even gave great recommendations for places nearby and made sure we were taken care of each time we came and went.

The hotel rooms were spotless, comfortable, and well-maintained, and the overall atmosphere was relaxing and upscale. Between the outstanding customer service and the amazing valet team, this stay exceeded all expectations.

I would absolutely stay here again and highly recommend it to anyone looking for a smooth, stress-free, and top-tier experience!

They valley was kind and great I had fun and it was a great stay if I had more money I'd stay longer

What a great place to stay!! Everyone was so kind and welcoming. 10/10 experience.

It was a really nice building and experience with great elevators and people.

We were with the DECA conference and everyone was very helpful, especially the valet workers when loading and unloading bags.

Cheyann Pope (banquets) was so very helpful. Overall I had a great experience at this hotel. Traveling with students is never easy but the accommodations were great for our trip. Luggage upon checkout was a small problem, and the day time staff at the front desk didn’t offer any viable solutions for us. (the lady who was at the front desk at night was very helpful). However, other staff stepped in and took great care of us and our luggage.

Staff were professional and helpful. Terry Mandley went above and beyond when I needed assistance in the lobby. Thank you, Terry!

Our group had a great experience at the hotel. The staff was friendly and helpful. Rooms were clean. We want to give a special shout out to Terry in security. He went above and beyond to help our group and the young people in our group feel welcome. Way to go Terry!

Laurice Henry at the front desk was such a pleasure to talk with both at check-in and check-out. She gave us a fantastic restaurant recommendation, Steak and Bourbon, and that ended up being the highlight of our trip. Thank you Laurice!!! 11/10

We recently stayed at Hyatt Regency Louisville during a very difficult time, as my sister has been in the hospital and it’s been touch and go for the past two days.

I especially want to give a heartfelt shoutout to Monique, Naria, and Arti. They were incredibly kind, respectful, and professional. During such an emotional and stressful situation, their empathy and genuine customer service meant more than they probably realize. They treated us with compassion, and we truly appreciate that.

I will say that our experience with the night crew was not as positive. The day crew, however, was much more attentive and welcoming.

Overall, I’m grateful for the support and kindness shown to us when we needed it most. Thank you again to Monique, Naria, and Arti.

Not the best check-in experience but that was quickly turned around when Terry (Head of Security) introduced himself as my daughter and I were waiting for our room to be ready at check-in. He so kindly explained things which definitely made me feel at ease and then even helped us bring our luggage up and change rooms when the front desk mixed things up. He was so kind and went out of his way our entire stay and definitely makes the hotel experience better! I would overall recommend this hotel for location and cleanliness and Terry.

The negatives: check in was not great, connecting rooms weren't assigned correctly, and front desk staff wasn't apologetic or even empathetic for that matter. There are no microwaves in the room (although there are 2 downstairs) and the fridge is tiny. The beds also weren't super comfortable and hard but you may love them if you love firmer beds. Parking also was extra per day and not included.

The positives: Terry, housekeeping was also amazing and cleaned our room at a time that we were gone (super nice and detailed!), location is excellent and our view was nice, right next to the convention center if you're here for a meet, Starbucks downstairs that you can mobile order which was a huge plus, and multiple restaurants conveniently across the street. I also didn't find it to be super loud other than the occasional ambulance but I brought a sound machine. The AC/heater also work really well!

Overall, I'd recommend this hotel and it was a very nice stay!

This hotel was great and its in an awesome location! We come every year to Louisville and this is by far the best hotel choice! Terry (head of security) and Monique (front desk) were both a great part of our stay! They both deserve a raise, employees of the month and year! They both went above and beyond for our group!! Can't wait to visit again!

I had a good stay that was made even better by Terry! He greeted me warmly and made me feel welcome every time he saw me. He also helped me quickly check out of the hotel and catch my Uber back to the airport. His exceptional service and attention to detail truly made a difference, and I genuinely appreciated his efforts.

Cheyanne in banquets was excellent. She greeted us every day with a smile. She always was positive and helpful. She greeted us with a smile and made sure we had everything we needed.

Great experience. Terry Mandley security supervisor made us feel safe. He was very friendly. I recommend this hotel. I will stay there on m next visit.

The Head of Security, Terry, greeted me on my way to a meeting which was very unexpected. I don’t think that’s ever happened to me before. He was very pleasant and welcoming. I tend to stay in Marriott hotels, so this is probably just my 2nd or 3rd time in a Hyatt. Terry definitely has me thinking about building up my loyalty with Hyatt now.