Hyatt Regency Louisville

Hotels
•
Hyatt Regency
9 (873 reviews)
320 W Jefferson St , Louisville , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Housekeeping issues
Noise disturbance

Categories

Cleanliness
7.71
Several guests mentioned housekeeping issues, including unclean bathrooms.
Service
9.68
Most guests praised the staff for being helpful and accommodating.
Location
9.72
The hotel is conveniently located near restaurants and attractions.
Room Quality
8.67
Rooms reported as comfortable, but some complaints of other guests entering.
Amenities
8.7
General amenities were noted, but specific complaints about pool cleanliness.
Value for Money
9.16
Generally considered affordable for the amenities and location.
Food and Beverage
9.21
Breakfast options were praised for variety and taste.
Overall Experience
9.18
Mixed experiences overall with positive aspects, but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:42

Property Description

Indulge in Modern Comforts
Located just a short stroll from the Kentucky International Convention Center, Hyatt Regency Louisville offers a perfect blend of convenience and luxury. Each room features a flat-screen TV, city views, and a spacious work desk, ensuring a comfortable stay for every guest.

Dine at Sway Restaurant
Tantalize your taste buds at Sway restaurant, where a farm-to-fork concept brings fresh and flavorful dishes to your table. Whether you're craving a hearty breakfast or a gourmet dinner, this on-site restaurant has you covered.

Unwind and Explore
Take a dip in the indoor pool, work up a sweat in the fitness center, or explore nearby attractions like the Louisville Slugger Museum and the Muhammad Ali Center. With a prime location at the start of the Kentucky Bourbon Trail, Hyatt Regency Louisville invites you to experience the best of the city.

Book now to elevate your Louisville experience at Hyatt Regency.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 873 reviews
Cleanliness: 7.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
A
Amber • extended_group • us
1
I am very disappointed in the way staff handled our situations and the security of the hotel
Pros:

It looked nice and pretty but we didn’t get nice and pretty.

Cons:

The staff was never anywhere to be found, it was not a safe hotel for women that are traveling alone

2026-10-22 • via Nuitee
G
Gloria • family_with_children • us
9
It was a good place to stay
Pros:

Everything was good, just didn't like paying for parking. For the price of stay parking should have been free.

Cons:

Paying for parking

2026-10-22 • via Nuitee
A
Andrea • family_with_children • us
6
Cons:

Very old Hyatt regency, not as nice as typical properties

2026-10-19 • via Nuitee
L
Levi • couple • us
10
2026-10-19 • via Nuitee
K
Katie • couple • us
10
2026-10-16 • via Nuitee
O
Odalis Cruz • solo_traveller • us
8
2026-10-10 • via Nuitee
H
Hunter • family_with_children • us
10
2026-10-09 • via Nuitee
A
Annabelle • couple • us
7
2026-09-08 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-08-30 • via Nuitee
D
Dustin • family_with_children • us
8
Pros:

Second time staying there. The last time was in 2020 and the entire city was locked down. I would say this experience was an 8.5/10 - nothing negative to say at all!

2026-08-17 • via Nuitee
J
Jisun • solo_traveller • us
10
2026-08-15 • via Nuitee
B
Bryson • solo_traveller • us
10
2026-08-10 • via Nuitee
M
Maranesha • solo_traveller • us
7
Great
Pros:

Location

Cons:

Parking should be free for quest staying

2026-08-10 • via Nuitee
Q
Q5254EGbonnieb • NONE • Clayton, California
10
Great
Pros:

We had a great experience at the hotel. The staff and valet were very welcoming and knowledgable. Within walking a visitor center and restaurants.

2026-08-03 • via Tripadvisor
S
smartbodiesp • Business
10
Great way to start the day at Sway
Pros:

Sandy at Sway was very helpful to her my day started before my business convention. Great to start the day with positive vibes

2026-07-31 • via Tripadvisor
C
christophercB7504LW • Business • Allen Park, Michigan
6
Decent hotel, lacking for business travelers though.
Pros:

Overall, the hotel was decent. As a business traveler going to a conference, I was very surprised that this conference center connected location did not have a desk with an office style chair in the room.

2026-07-30 • via Tripadvisor
D
denisad620 • NONE
6
Two washcloths for reservation of four and cold coffee for breakfast
Pros:

Restaurant on site is horrible. Make other eating arrangements. If you want cold coffee you’ll get it. The Starbucks wasn’t any better I got a caramel ribbon crunch and could only taste crunched ice

2026-07-29 • via Tripadvisor
E
EmilySpeedGrrl • NONE • Miami Beach, Florida
10
Last-minute switch to the Hyatt
Pros:

We chat into the Hyatt in Louisville last minute. We had reserved an Airbnb, but it was moldy. So we left the Airbnb and checked in last minute to the Hyatt. It was extremely clean. There was no evidence mold. The staff friendly. I would recommend staying here

2026-07-25 • via Tripadvisor
I
I1696KJriccardoa • Family
10
Best thing about our Hyatt stay was Jerry Mandley
Pros:

Came from Boston and stayed at the Hyatt for basketball tournament. Jerry Mandley (Head of Security) was great from the moment we checked in. He came right over spoke to our daughter about his basketball experience. He also gave us some great restaurant suggestion. We really appreciated it because he went above and beyond his role to make our stay the best.

2026-07-25 • via Tripadvisor
1
121marissas • Business
10
Nice, conveniently located hotel
Pros:

Hotel staff, especially head of security, Terry Mandley, were very friendly and helpful. Room was clean and comfortable. Conveniently located near the convention center for my work conference. Was relatively quiet from 10 pm to 7:30 am. Overall, a nice stay.

2026-07-25 • via Tripadvisor