Hyatt Regency O'Hare Chicago

Hotels
•
Hyatt Regency
8.2 (1957 reviews)
9300 Bryn Mawr Avenue , Rosemont , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenience
Cleanliness
Cons:
Service issues
Price concerns

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness positively, while others cited issues like leaking ceilings.
Service
8.45
Positive feedback on staff politeness and helpfulness, though some service issues were raised.
Location
8.95
Great location for airport convenience as mentioned in multiple reviews.
Room Quality
7.45
Mixed sentiments about room conditions, mentioning some rooms felt outdated.
Amenities
8.45
Amenities were acknowledged as satisfactory with few negatives.
Value for Money
7.95
Generally good value, but some reviews indicated that prices felt high.
Food and Beverage
8.45
Food quality at the restaurant received positive remarks, especially breakfast.
Overall Experience
8.45
Overall good experiences noted, though with some reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 02:43

Property Description

Convenient Location and Connectivity
Connected to the Donald E. Stephens Convention Center and minutes from O’Hare International Airport, our contemporary hotel offers free 24-hour airport shuttle services.

Modern Amenities
Enjoy a 65-inch flat-screen TV, work area, and iPod docking station in every room. Indulge in classic American dishes at O’H American Grill and unwind with cocktails at Red Bar & Lounge.

Fitness and Event Facilities
Stay active at the 24-hour fitness centre and utilize our 110,000 square feet of meeting space. With a gift shop and dry cleaning services, we've got you covered.

Book your stay at Hyatt Regency O’Hare for a seamless blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The complimentary shuttle runs every 30 minutes from 0:00 to 4:00 and every 20 minutes from 4:00 to 23:59.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.2
Based on 1957 reviews
Cleanliness: 7.45
Service: 8.45
Location: 8.95
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
S
Shota • solo_traveller • us
10
2026-06-27 • via Nuitee
M
Michele0kfywq • NONE • Racine, Wisconsin
10
That feeling of well cared for
Pros:

A lovely upscale stay. A peaceful quiet hotel that also values ambiance for their guests. This is a large hotel, which accommodates many people for many different types of events. They tend to like to pay attention to the personal experience from the plants to your dining experiences. The staff always make sure whenever you need you receive, as they quickly and quietly deliver it to you.
The entire staff seemingly has a mission, they wish for you to remember your time there feeling like you were seen and cared for.

2026-06-26 • via Tripadvisor
K
Kiler • couple • us
10
What an amazing hotel to stay at !
Pros:

Beautiful veiw

Cons:

N/A

2026-06-26 • via Nuitee
R
rguibi • solo_traveller • ma
7
Pros:

Bien

Cons:

Rien

2026-06-26 • via Nuitee
H
Heling • solo_traveller • tw
8
2026-06-25 • via Nuitee
S
Sommer • solo_traveller • us
10
Lovely hotel, would absolutely stay here again
Pros:

The room was lovely, clean, and modern, with a nice view of the city and a balcony. I visited for PlantCon and was delighted to find out that there was a skybridge from the Hyatt to the Donald E. Stephens Convention Center.

Cons:

It is next to the airport and the convention center, so parking fills up quite fast in the evening.

2026-06-25 • via Nuitee
T
Timothy • couple • us
9
Pros:

Easy shuttle service between terminal five and hotel entrance

2026-06-24 • via Nuitee
J
josephwV9272TF • NONE
10
Great stay
Pros:

Our stay was fantastic. The hotel and bar area was beautiful. We did park and fly and it easy and quick. The shuttle was reliable. Would stay again.

2026-06-23 • via Tripadvisor
K
Kunal • couple • in
10
2026-06-23 • via Nuitee
A
Avinash Reddy • couple • us
10
2026-06-22 • via Nuitee
T
Todd • family_with_children • us
7
2026-06-22 • via Nuitee
K
Korbin • couple • us
10
2026-06-22 • via Nuitee
C
Casey • solo_traveller • us
10
Pros:

Value for the money. Comfortable mattress. The hotel and room were pretty.

Cons:

There was a thick sheet on the bed but no blanket. There was not a blanket in the closet either.

2026-06-22 • via Nuitee
N
nazarenko • solo_traveller • us
10
2026-06-21 • via Nuitee
S
Sunitha • solo_traveller • ch
8
2026-06-21 • via Nuitee
S
smd141 • Family • Flagstaff, Arizona
2
Booked room for 3, given room for 2.
Pros:

This is my third stay at this basic cookie-cutter no frills airport hotel. The last time, about 6 weeks ago, I also left after one night, and went to the Four Seasons. This time, I was with my spouse and 20 year old daughter. We wanted to be in the Mall of A area, so I thought I would give this hotel another shot. Since I was confident I would not get a suite upgrade as a globalist (because it almost never happens), I reserved a high floor deluxe spacious king room for 3 adults. The room had a king bed, and no bed for a third person. I immediately called down to the front desk, and Manager Rebecca was flippant and unhelpful. She said they had no roll away beds, despite the website saying roll away bed available. She said we need to update the website! I said where is the third adult supposed to sleep? She said “I don’t know!” She offered a room with 2 queens, to be fair, but we needed a king plus a bed for a third person: roll away or sofa bed. And I am a GLOBALIST! Highest status. They did not care. Smirked at me when I said it. We were exhausted and given a room for 2 people when we booked a king room for 3, But the worst part of the whole thing is the way we were treated, especially as someone who has Globalist status with Hyatt. Not only did the front desk staff and manager express no empathy, or admit this was a huge error by Hyatt, Rebecca was unkind and unhelpful. Then, to make matters much worse, my calls to the Globalist hotline were worthless. They called the hotel and then came back to me with the same information I already was told. I was left to find a room elsewhere myself. Nightmare. I will always stay at the Four Seasons in the future in Minneapolis. It will cost five times more but service is 1000x better. Avoid this Hyatt hotel and don’t chase status. You are not taken care of. Oh, and see this picture of our “duvet”. And the thermostat was broken, and the carpet was filthy.

2026-06-20 • via Tripadvisor
S
Sherry • solo_traveller • us
10
Shampoo was excellent
Pros:

Nice looking and comfortable

Cons:

We were told shuttle was at top of the hour between midnight and 4 am and our shuttle guy almost left without us cause he said it was quarter to the hour. Our son had to beg him to wait for us because we were not down there yet so we wouldn’t make our flight

2026-06-20 • via Nuitee
M
Maria • couple • us
10
2026-06-20 • via Nuitee
J
Julia • couple • us
8
2026-06-19 • via Nuitee
M
Michael • couple • us
10
Great staff ! great rooms ! Great location ! Great price !
Pros:

Staff was excellent the rooms where clean the location is great

Cons:

The food options the 2 restaurants they have 1 closes at 2 pm the other opens at 4 pm and we we got hungry at 2 pm lol not a big deal but a lil weird

2026-06-19 • via Nuitee