Sheraton Grand Los Angeles

Hotels
Sheraton
9 (897 reviews)
711 South Hope Street , Los Angeles , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Impeccable service
Cons:
Noisy rooms
Cleanliness issues
High parking fees

Categories

Cleanliness
7.73
Several reviews mentioned that rooms were old and gross, with some bathrooms peeling.
Service
10
Staff were consistently welcoming and attentive, with specific praise for dining experience.
Location
9.7
Hotel is in a prime location with many attractions nearby.
Room Quality
8.24
Mixed reviews on comfort; some experienced issues with room arrangements.
Amenities
8.69
Good facilities, though the Club Lounge was closed during the stay.
Value for Money
8.72
Despite being paid with points, unexpected fees still felt excessive.
Food and Beverage
9.18
Food quality praised, especially service in the dining area.
Overall Experience
9.73
Overall, guests found their stays enjoyable despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Modern Retreat in the Heart of LA Downtown

Luxurious Rooms and Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV, coffee & tea maker, and ironing facilities.

Dining and Fitness Options
Indulge in delicious meals at our restaurant, unwind at the relaxing lounge, and stay fit at the on-site fitness center.

Prime Location for Entertainment and Business
Explore LA Live and Microsoft Theatre just a short distance away, while being close to Dodger Stadium. Perfect for business travelers with easy access to the Convention Center and Staples Center.

Book now for a memorable stay at Sheraton Grand Los Angeles!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Location

Guest Reviews

9
Based on 897 reviews
Cleanliness: 7.73
Service: 10
Location: 9.7
Room Quality: 8.24
Amenities: 8.69
Value for Money: 8.72
Food and Beverage: 9.18
Overall Experience: 9.73
Y
Yuka couple jp
8
2026-08-20 via Nuitee
D
DJ PHAT solo_traveller us
10
2026-08-12 via Nuitee
R
Rose family_with_children us
8
2026-08-10 via Nuitee
S
Shashank solo_traveller au
9
2026-08-03 via Nuitee
J
Juan solo_traveller us
8
Pros:

The place was fancy

Cons:

The fee of the valet

2026-08-02 via Nuitee
C
cca110 Friends getaway
10
No complaints, 20 minute walk from convention center
Pros:

Had a wonderful time staying here for Anime Expo. The shuttle service was right outside, valet was prompt and helpful, and the staff was super accommodating. I didn’t have any noise issues and the room was spacy. We requested a microwave and kettle brought to our room, no extra charge, and all the rooms already have a mini fridge for drinks or small snacks. The daily water bottles were a hugeee help considering how hot the summers get. Ron and David at valet were especially helpful and friendly.

2026-07-11 via Tripadvisor
فوزي محمد extended_group eg
10
2026-07-11 via Nuitee
Y
youngm591 Friends getaway
10
Great Experience
Pros:

The Sheraton Grand is a great hotel with great service. The rooms were clean and tended to promptly when needed. It also is in the middle of several restaurants so you have easy access to various types of food.

Parking is valet only, but the staff there make it easy to retrieve your car if you need it.

It's not the cheapest hotel out there, but it has pretty good prices for the location.

2026-07-08 via Tripadvisor
A
Adventurer614592 Family
10
Great service
Pros:

The Ron Valet Team was incredibly prompt with storing and retrieving my car. The porters were very helpful with my mountain of luggage. Great service all around.

2026-07-06 via Tripadvisor
H
hunterwB5343OD Friends getaway
8
More toilet paper please.
Pros:

Stayed for 4th of July Weekend. This is actually the 4th or 5th time we stayed with them for the same holiday. Service at the entrance/lobby and the valet is always phenomenal.

Pros:
Great valet quick & efficient ( shout out to Ron)
Clean beds
Organized front desk
Amazing wi-fi

Cons:
When we tried to get more toilet paper & towels it took about 1hr to receive them and we had to go downstairs to use the restroom.

2026-07-06 via Tripadvisor
C
crizamc2026 Family
10
Great service and friendly staff.
Pros:

Very helpful staff from Ron, Khari (Bell service) and Raul. They were punctual with parking and retrieving our vehicle and loading our luggage and belongings.

2026-07-05 via Tripadvisor
A
Aslı Yesim solo_traveller tr
7
Pros:

When requests are made they tried to fulfill

Cons:

No consierge to help recommendations and help in reservations. Sunday and Monday yhey said not available!!
The bed pillows were the worst I have ever sern. Mattress were like 2 star motel need to be renewed asap!!

2026-06-30 via Nuitee
M
Motoki couple jp
5
2026-06-29 via Nuitee
J
J9822MBjessicaf Business
10
Great hotel with fantastic service at valet
Pros:

Hotel was great! Best experience with the Ron at the valet. Ron went above and beyond to ensure a great experience.

2026-06-27 via Tripadvisor
A
Aslı Yesim solo_traveller tr
8
2026-06-26 via Nuitee
L
LaRhonda couple us
8
2026-06-10 via Nuitee
H
HASAN EMRAH family_with_children tr
10
2026-06-04 via Nuitee
D
Dace family_with_children lv
9
Pros:

Excellent location right in front of Metro station, staff took care of no option to run into homeless people on the way to Metro (that was common issue for our other place of stay in LA downtown). Excellent staff that dealed with my emergency state mood and mileading reservation very well.

Cons:

Nice deck that seemed like a pool in the pictures. In spite of deck being very nice the lack of pool was disappointment.

2026-05-26 via Nuitee
K
karlzorr Business
10
Greatest staff in LA
Pros:

Easily one of my favorite hotels in LA. The rooms and amenities are great, and the gym is excellent with some really good views to top it off. But what truly sets this place apart is the staff. Taylor and Roberto consistently go above and beyond—every visit they’re welcoming, attentive, and genuinely make every visit more enjoyable. That level of service is rare, and it’s the reason we keep coming back.

2026-05-25 via Tripadvisor
M
Muhittin Bilal couple tr
7
2026-05-22 via Nuitee