Grand Hyatt San Francisco Union Square

Hotels
Grand Hyatt
8.4 (2074 reviews)
345 Stockton Street , San Francisco , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Fantastic breakfast
Cons:
Minor issues handled
No major complaints

Categories

Cleanliness
7.76
General sentiment reflects a clean environment during the stay.
Service
8.73
Outstanding service reported particularly in the OneUp restaurant and throughout the hotel.
Location
9.27
Fantastic location in Union Square, nearby public transportation and good eateries.
Room Quality
8.22
Good and clean rooms mentioned positively.
Amenities
8.25
Breakfast buffet was highlighted as fantastic, reflecting good amenities.
Value for Money
8.11
Overall value aligns with positive experiences during the stay.
Food and Beverage
8.76
Breakfast buffet received particular praise.
Overall Experience
8.13
A positive experience highlighted by location, service, and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Accommodations
The Grand Hyatt San Francisco Union Square offers spacious, modern rooms equipped with top-notch amenities such as flat-screen cable TVs, Uno-Bitell Media phones with MP3/iPod docking, and designer bath amenities.

Convenient Facilities
Guests can take advantage of on-site dining at the OneUP Restaurant and Lounge, serving delicious American cuisine and cocktails. The hotel also features a 24-hour gym for guests to stay active during their stay.

Prime Location
Located just steps from Chinatown and within walking distance to popular attractions like Fisherman's Wharf and Alcatraz Island, the Grand Hyatt San Francisco Union Square provides the perfect base for exploring the city.

Experience luxury, convenience, and a prime location at the Grand Hyatt San Francisco Union Square. Book now for an unforgettable stay!

Important information:

***Please note: If you book the "Breakfast Included Rate", the breakfast is only applicable for the number of guests in the room at time of booking. Charges will apply for any additional people***

A resort fee is collected at the time of check-in and includes:
- 20% Daily Food & Beverage discount at One Up Restaurant, One up Lounge and Market (Discount will be applied when room key is presented at each outlet)
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Exclusive USD 6 discount Bay City bike rental with San Francisco self-guided tour (USD 6 dollars off 1 bike rental or guided tour. Other riders in the group will receive 10% off)
- 10% Discount at nearby E&O Restaurant and Izakaya Yoki Restaurant for all food and beverage items (excluding Happy Hour offerings)
- 15% discount off any Big Bus sightseeing tour, booked via QR code
- Package Deliveries (Up to 5 Packages)
- Fee Waived for one Rollaway Bed booked in a King Room/1 per stay
- Complimentary Photo Copies up to 10 pages
- $5 off California Academy of Sciences. See concierge for ticketsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 2074 reviews
Cleanliness: 7.76
Service: 8.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.11
Food and Beverage: 8.76
Overall Experience: 8.13
S
Shinji extended_group jp
9
2026-08-15 via Nuitee
K
Kevin family_with_children us
10
2026-08-15 via Nuitee
M
mario extended_group it
9
2026-08-15 via Nuitee
M
Marianne couple us
10
2026-08-14 via Nuitee
A
Alessia solo_traveller it
9
Scelta azzeccata
Pros:

Posizione ottima. Posizionata sopra Union Square e a due passi dalla fermata del Cable Cab e da China Town
Il personale era gentilissimo.
Colazione ricca
Le camere pulite e spaziose

Cons:

Considerando la temperatura a San Francisco,sarebbe stato bello avere una piscina interna per rilassarsi un po'

2026-08-14 via Nuitee
G
Gotomix solo_traveller tw
9
Cons:

Too expensive

2026-08-13 via Nuitee
K
Kevin family_with_children ch
9
2026-08-13 via Nuitee
S
Steven solo_traveller gb
10
Fantastic
Pros:

Lovely staff, great location with a fantastic room

Cons:

Nothing

2026-08-13 via Nuitee
F
FERNANDO family_with_children es
6
MEJORABLE pero OK
Pros:

la segunda vez que nos cambiaron de habitacion, estaba en una planta 30 y las vistas eran geniales y no habia ruidos

Cons:

no tiene parking, no hay piscina, el personal de la recepcion puso problemas para darme otra habitacion (en particular una persona el resto fue todo perfecto y muy atentos)

2026-08-13 via Nuitee
H
Henning couple de
10
2026-08-13 via Nuitee
R
Ronald couple us
6
Was a great location, for the price expected a newer interior for a Hyatt property.
Pros:

Location was perfect. Liked the valet garage parking, a bit pricey with all the added taxes.

Cons:

The rooms need to be updated, there are no outlets next to the beds to charge up and use at the same time your electronics . Carpet needs replaced. The extra long and large sink is a waste of space. No room to put your toiletries on the counter. No towels bars just 2 hooks.

2026-08-12 via Nuitee
C
Chantal couple us
10
2026-08-12 via Nuitee
A
Alexandre couple pt
8
Simpática e acolhedora
Pros:

Localização

Cons:

Barulho constante da ventilação do quarto. Muito mau!!

2026-08-12 via Nuitee
L
Lonny solo_traveller us
10
Pros:

Location

Cons:

The air-conditioner rattle every time it returned on, could not sleep well

2026-08-10 via Nuitee
C
claude family_with_children fr
10
Top !
Pros:

Emplacement , sécurité, vue, Parking a cote (cher mais c est le prix)

2026-08-10 via Nuitee
A
Ali Onur extended_group tr
10
It was a wonderful hotel. We recommend to everybody
Pros:

Very close to attractions , very nice location

Cons:

Nothing

2026-08-10 via Nuitee
J
John family_with_children us
1
Cons:

When we went to check in there were no rooms available for us even though we booked and paid through booking.com. It was marked as a no-show and we have yet to be refunded. I have spent much time on the phone trying to get this resolved with no success. Very poor service on both the hotel and booking.coms end.

2026-08-10 via Nuitee
C
Clement solo_traveller us
10
Short Trip but, it was a wonderful stay.
Pros:

The location was perfect walking distance from most places downtown especially the Oracle Stadium. The breakfast was good, and lobby was lovely, the room was comfortable. I knew what I was getting.

Cons:

If I had to say anything it would be the price of parking.

2026-08-08 via Nuitee
S
Sven solo_traveller nl
9
2026-08-08 via Nuitee
S
Stefano family_with_children it
10
eccezionale
Pros:

tutto

2026-08-07 via Nuitee