Grand Hyatt San Francisco Union Square

Hotels
Grand Hyatt
8.4 (2100 reviews)
345 Stockton Street , San Francisco , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Fantastic breakfast
Cons:
Minor issues handled
No major complaints

Categories

Cleanliness
7.76
General sentiment reflects a clean environment during the stay.
Service
8.73
Outstanding service reported particularly in the OneUp restaurant and throughout the hotel.
Location
9.27
Fantastic location in Union Square, nearby public transportation and good eateries.
Room Quality
8.22
Good and clean rooms mentioned positively.
Amenities
8.25
Breakfast buffet was highlighted as fantastic, reflecting good amenities.
Value for Money
8.11
Overall value aligns with positive experiences during the stay.
Food and Beverage
8.76
Breakfast buffet received particular praise.
Overall Experience
8.13
A positive experience highlighted by location, service, and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Accommodations
The Grand Hyatt San Francisco Union Square offers spacious, modern rooms equipped with top-notch amenities such as flat-screen cable TVs, Uno-Bitell Media phones with MP3/iPod docking, and designer bath amenities.

Convenient Facilities
Guests can take advantage of on-site dining at the OneUP Restaurant and Lounge, serving delicious American cuisine and cocktails. The hotel also features a 24-hour gym for guests to stay active during their stay.

Prime Location
Located just steps from Chinatown and within walking distance to popular attractions like Fisherman's Wharf and Alcatraz Island, the Grand Hyatt San Francisco Union Square provides the perfect base for exploring the city.

Experience luxury, convenience, and a prime location at the Grand Hyatt San Francisco Union Square. Book now for an unforgettable stay!

Important information:

***Please note: If you book the "Breakfast Included Rate", the breakfast is only applicable for the number of guests in the room at time of booking. Charges will apply for any additional people***

A resort fee is collected at the time of check-in and includes:
- 20% Daily Food & Beverage discount at One Up Restaurant, One up Lounge and Market (Discount will be applied when room key is presented at each outlet)
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Exclusive USD 6 discount Bay City bike rental with San Francisco self-guided tour (USD 6 dollars off 1 bike rental or guided tour. Other riders in the group will receive 10% off)
- 10% Discount at nearby E&O Restaurant and Izakaya Yoki Restaurant for all food and beverage items (excluding Happy Hour offerings)
- 15% discount off any Big Bus sightseeing tour, booked via QR code
- Package Deliveries (Up to 5 Packages)
- Fee Waived for one Rollaway Bed booked in a King Room/1 per stay
- Complimentary Photo Copies up to 10 pages
- $5 off California Academy of Sciences. See concierge for ticketsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 2100 reviews
Cleanliness: 7.76
Service: 8.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.11
Food and Beverage: 8.76
Overall Experience: 8.13
E
eli family_with_children il
8
2026-09-03 via Nuitee
L
Lois family_with_children gb
10
Awesome stay
Pros:

Centrally located, rooms were spacious and clean. The staff were excellent.

2026-09-03 via Nuitee
G
Gökçen family_with_children tr
8
Pros:

Temizlik ve konum çok iyiydi

Cons:

Otopark ve tesis fee adı altında kesilen ekstra ücretler çok yüksekti

2026-09-03 via Nuitee
J
Jeffrey solo_traveller us
7
Pros:

Location is good

Cons:

1) The hotel should use room card to access elevator or have security. I saw someone who doesn't seems to be hotel guest can get into elevator. 2) All these destination charges are unreasonable, more like money scams.

2026-09-03 via Nuitee
E
Eliav solo_traveller il
9
Pros:

מיקום

2026-09-03 via Nuitee
C
Crystal couple us
8
I would do it again to book at this hotel
Pros:

As getting to the front the people were welcoming asking if we needed help with getting our stuff.
The room itself was very neat spacious and good view.
The staff was 10/10 with everybody. While waiting to check in they offered free waters.
There was workers waiting to take our bags up straight to the room.

Cons:

The TV was great but it was not a smart TV.

2026-09-03 via Nuitee
O
Oscar couple se
9
2026-09-01 via Nuitee
E
Ewa family_with_children pl
8
Pros:

super lokalizacja, wszędzie blisko, duży pokój, wygodne łóżko

Cons:

wystrój pokoju ma już swoje lata,, wymaga odświeżenia, ale generalnie czysto

2026-08-31 via Nuitee
J
Johan extended_group se
8
Använde hotellet endast för en övernattning.
2026-08-31 via Nuitee
S
sébastien couple fr
6
Complexe sportif au niveau mais pas l hôtel besoin d équipement plus d actualités et un nettoyage profond des moquettes
Pros:

L emplacement et les équipements sportifs

Cons:

La petite tv et sa grosse télécommande , la pseudo machine à café qui n ai plus au moins qu une bouilloire la propreté n était pas au rdv pas d aspirateur sur la moquette en 5 jours et le cafard trouver sur la moquette à notre arrivée

2026-08-30 via Nuitee
M
Manuel couple us
10
2026-08-30 via Nuitee
F
Fangiantic NONE
10
Union Square at it's finest.
Pros:

My husband and I were in San Francisco to attend a very special wedding anniversary event nearby at the Fairmont. Our room and the friendly service at the Grand Hyatt, made the overnight trip very special. This is my new go to hotel in San Francisco.

2026-08-29 via Tripadvisor
R
RUDIGER couple us
10
Excellent
Pros:

The view and the suite size

Cons:

Nothing

2026-08-29 via Nuitee
A
ANKIT couple in
9
2026-08-29 via Nuitee
C
countri2008 solo_traveller es
10
Maravilloso
Pros:

Me encantó todo

Cons:

No hubo nada que no me gustase

2026-08-27 via Nuitee
H
HeighestStandards Solo travel
4
Not so Grand
Pros:

In a city with plenty of good and mediocre hotels options, this property is a bad one.

The staff are friendly and cheerful. That’s the good part.

Everything else about this property is inferior. It’s an architectural abomination. The rooms are dated and the carpet is worn. Lighting is bad. The AC doesn’t work and is loud. The elevators are crowded and slow. The gym is too small and too crowded. It just doesn’t have anything going for it.

I would avoid until the property gets a major renovation.

2026-08-26 via Tripadvisor
C
Chaoyi couple tw
9
Pros:

房間舒適,地點方便,員工友善

Cons:

房間地毯還需要再深度清潔。

2026-08-26 via Nuitee
P
peteraJ3513LF Family
8
Great Stay at Grand Hyatt San Francisco
Pros:

We had a wonderful stay at the Grand Hyatt San Francisco! Our room was clean, comfortable, and located on the 26th floor with a great city view. The hotel is also centrally located, making it very convenient to get to many of San Francisco’s main attractions.

Shout out to Victor Diaz and the entire team for helping arrange an early check-in. Our flight from NYC landed at SFO at 9:30 AM, so being able to get into our room earlier than the standard check-in time was incredibly helpful after a long travel day. We truly appreciated the hospitality!

One thing to be mindful of is the destination fee. The hotel charges $40 per day, which was clearly noted in our reservation, so it wasn’t a surprise to us. The fee does provide access to various discounts at attractions and restaurants, which can be useful if you take advantage of them.

Overall, we had a great experience and would absolutely stay here again. Would we visit again? Yes, of course! Highly recommended for the location, cleanliness, views, and excellent service.

2026-08-25 via Tripadvisor
P
Paul family_with_children ie
8
2026-08-25 via Nuitee
S
Shadea couple us
1
My experience at the Grand Hyatt San Francisco was extremely disappointing. My original booking was canceled, even thoug
Pros:

The view was great, the location was good, in walking distance to everything. The room was comfortable and the shower felt great.

Cons:

Parking.

2026-08-24 via Nuitee