Hyatt Grand Central New York

Hotels
•
Hyatt
7.3 (4338 reviews)
109 East 42nd Street, Park Avenue at Grand Central Terminal , New York , US
+1 212-883-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Cons:
Poor service
Limited amenities
High cost

Categories

Cleanliness
7.13
The room was clean, but some maintenance issues were noted.
Service
8.1
Service was described as average, with specific issues like lack of room service.
Location
9.14
Multiple reviews praised the hotel's location as excellent for accessing major attractions.
Room Quality
8.09
Rooms were described as nice and of decent size, though some were older.
Amenities
6.62
Amenities were inadequate, lacking basics such as a coffee station and restaurant options.
Value for Money
6.58
Overall value perception is low due to high prices for the level of service and amenities.
Food and Beverage
5.63
Limited food options were mentioned, with no restaurant and lack of food in the marketplace.
Overall Experience
7.1
Overall enjoyment was mixed; the location was great but many service flaws were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Convenient Location

Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park.

Luxurious Amenities

Indulge in the comfort of rooms equipped with a flat-screen TV, iPod docking station, work desk, and seating area. Enjoy onsite dining at the New York Central Bar, a 24/7 StayFit fitness center, and the convenience of an on-site Market for on-the-go meals.

Exceptional Service

Let our concierge staff enhance your stay by assisting with sightseeing plans and securing tickets to Broadway shows. With a train shuttle service available to Times Square subway station, exploring the city is a breeze.

Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.

Important information:

Grand Central Market & Shop discounts.
Free hi-speed Wi-Fi
Sightseeing Pass Flex 3
25% off One World Observatory Tickets
$15 Daily Market Credit
Free local, Long Distance and Intl calls
Big Bus tour
20% off All-Garden Passes with code HYATT20

Unused inclusions will not carry over to the next day or future stays and cannot be redeemed for cash. All applicable destination fee charges must be settled to the guest room to be waived upon checkout. Additional terms and conditions may apply.

Please note, the property cannot accept reservations of more than 3 rooms under the same name.

Breakfast promotions include breakfast for 2 only per room.

Please note that all incoming shipments and packages to the hotel will incur a fee upon pickup, contact the hotel for detailed pricing.

Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest’s account.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 77.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.3
Based on 4338 reviews
Cleanliness: 7.13
Service: 8.1
Location: 9.14
Room Quality: 8.09
Amenities: 6.62
Value for Money: 6.58
Food and Beverage: 5.63
Overall Experience: 7.1
O
Ohnuma • solo_traveller • jp
7
2026-09-19 • via Nuitee
C
Christopher • family_with_children • us
9
2026-09-19 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-09-19 • via Nuitee
W
Wilfried • couple • de
8
Cons:

Die Extragebühren vor Ort

2026-09-18 • via Nuitee
F
Francis • solo_traveller • gh
7
2026-09-16 • via Nuitee
A
Astrid • couple • us
10
Muy buena
Pros:

Súper céntrico, muy moderno y limpio

Cons:

Que no te ponen ni 1 sola botella de agua en el cuarto

2026-09-12 • via Nuitee
C
Cindy • couple • us
9
Pros:

Frendly staff. Easy valet for parking.

2026-09-11 • via Nuitee
C
Christine • extended_group • us
7
Great for my purpose of right at Grand Central. This was a business trip.
Pros:

The room was a nice size and clean. Very spacious for a NYC hotel. Bobby at the bell stand is very friendly. Staff at the front desk could be friendlier at check in.

Cons:

Extra fees are excessive. Free water bottle in the room would be nice for over $500/night. Paying to store luggage is annoying.

2026-09-11 • via Nuitee
T
Tory • family_with_children • fr
8
2026-09-10 • via Nuitee
E
Elena • family_with_children • it
3
Pros:

Posizione ottima per visitare mid Town

Cons:

Hotel molto sporco. Ho chiesto di cambiare camera perché la prima era molto sporca. La Second camera assegnatemi era nelle medesime condizioni.

2026-09-09 • via Nuitee
S
Samantha • couple • us
6
Pros:

Location.

Cons:

Needs updating and I was charged nearly $300 in additional fees. Still haven’t received my receipt and I checked out 11 hours ago. Our pillow covers smelled like mildew and wallpaper was coming off the walls. In the bathroom it looked like things were coming apart as well.

2026-09-07 • via Nuitee
T
TRICAUD • solo_traveller • fr
10
Génial pour la 5eme fois merci
Pros:

L’emplacement absolument idéal
La chambre spacieuse
La vue qualité lit et service de chambre

Cons:

Salle de bain vieillissante
Façade hôtel niveau rue sale

2026-09-07 • via Nuitee
F
Francisco J • couple • us
7
2026-09-07 • via Nuitee
A
abdul • solo_traveller • us
10
2026-09-06 • via Nuitee
E
Eleni • solo_traveller • et
6
Am not sure if I will come back
Pros:

Being in center of city and accessibility

Cons:

The price, the lack of amenties, the additional cost for every service like keeping luggage after check out, reservation requirement and not refunding on time...the reserved amount....upon check out...too dark reception area, no clear view...

2026-09-03 • via Nuitee
E
Emrah • solo_traveller • tr
7
2026-09-03 • via Nuitee
B
Brian • extended_group • gb
8
2026-09-03 • via Nuitee
J
Júlia • couple • br
4
Pros:

Quarto confortável

Cons:

Banheiro muito pequeno e ruim - mal equipado. Cortina box menor molha todo o banheiro.
Frente do hotel suja, moradores de rua.

2026-09-03 • via Nuitee
K
Kulbir Singh • family_with_children • in
10
Pros:

Room an d Location were excellent .

2026-09-01 • via Nuitee
A
Ahmed • family_with_children • ae
10
2026-08-27 • via Nuitee