Hyatt Grand Central New York

Hotels
•
Hyatt
7.3 (4045 reviews)
109 East 42nd Street, Park Avenue at Grand Central Terminal , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Cons:
Poor service
Limited amenities
High cost

Categories

Cleanliness
7.13
The room was clean, but some maintenance issues were noted.
Service
8.1
Service was described as average, with specific issues like lack of room service.
Location
9.14
Multiple reviews praised the hotel's location as excellent for accessing major attractions.
Room Quality
8.09
Rooms were described as nice and of decent size, though some were older.
Amenities
6.62
Amenities were inadequate, lacking basics such as a coffee station and restaurant options.
Value for Money
6.58
Overall value perception is low due to high prices for the level of service and amenities.
Food and Beverage
5.63
Limited food options were mentioned, with no restaurant and lack of food in the marketplace.
Overall Experience
7.1
Overall enjoyment was mixed; the location was great but many service flaws were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Convenient Location

Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park.

Luxurious Amenities

Indulge in the comfort of rooms equipped with a flat-screen TV, iPod docking station, work desk, and seating area. Enjoy onsite dining at the New York Central Bar, a 24/7 StayFit fitness center, and the convenience of an on-site Market for on-the-go meals.

Exceptional Service

Let our concierge staff enhance your stay by assisting with sightseeing plans and securing tickets to Broadway shows. With a train shuttle service available to Times Square subway station, exploring the city is a breeze.

Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.

Important information:

Grand Central Market & Shop discounts.
Free hi-speed Wi-Fi
Sightseeing Pass Flex 3
25% off One World Observatory Tickets
$15 Daily Market Credit
Free local, Long Distance and Intl calls
Big Bus tour
20% off All-Garden Passes with code HYATT20

Unused inclusions will not carry over to the next day or future stays and cannot be redeemed for cash. All applicable destination fee charges must be settled to the guest room to be waived upon checkout. Additional terms and conditions may apply.

Please note, the property cannot accept reservations of more than 3 rooms under the same name.

Breakfast promotions include breakfast for 2 only per room.

Please note that all incoming shipments and packages to the hotel will incur a fee upon pickup, contact the hotel for detailed pricing.

Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest’s account.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 16 years old and over stay for US$45 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 77.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.3
Based on 4045 reviews
Cleanliness: 7.13
Service: 8.1
Location: 9.14
Room Quality: 8.09
Amenities: 6.62
Value for Money: 6.58
Food and Beverage: 5.63
Overall Experience: 7.1
E
Edgar • family_with_children • es
10
Pros:

Todo

Cons:

Nada

2026-02-12 • via Nuitee
D
Darina • couple • us
1
Pros:

Very bad place , In the Deluxe Suite there was no coffee machine, no cups, and no glasses.
The mirror was stolen — meaning the only mirror in the room was the tall one in the bathroom.
This is the worst hotel ever.

2026-02-09 • via Nuitee
I
Iffat • solo_traveller • us
1
2026-02-09 • via Nuitee
R
Roberto • solo_traveller • us
10
2026-02-09 • via Nuitee
K
Kimberly • couple • us
6
Good value, great location.
Pros:

Location location location!

Cons:

Rooms are outdated and need a refresh.

2026-02-08 • via Nuitee
S
Sharon • family_with_children • au
7
100% happy with location and room size
Pros:

location is perfect and room size was good

Cons:

The hotel does not provide glasses, only disposable plastic cups. And bathroom is not decent size.

2026-01-31 • via Nuitee
M
Michael • couple • us
10
Pros:

Location

2026-01-31 • via Nuitee
P
Peter • solo_traveller • us
10
2026-01-29 • via Nuitee
P
Peter • solo_traveller • us
10
2026-01-29 • via Nuitee
I
Ingo • couple • br
8
Cons:

As opções de café da manhã do hotel. Porém há ótimas opções muito próximas do hotel

2026-01-27 • via Nuitee
A
Andrew • solo_traveller • gb
9
I was stuck in New York with flights cancelled and hotel was ideal
Pros:

Location

Cons:

Shop incredibly expensive

2026-01-27 • via Nuitee
A
Adrianne • couple • us
10
Great location to be stuck at during a winter storm!
Pros:

Connected to GC terminal made this property a real winner!

Cons:

We had some issues with the heat due to being stranded at the hotel in the midst of a blizzard with subzero temperatures but they quickly came to fix the unit.

2026-01-27 • via Nuitee
S
Saadia • family_with_children • gb
10
Pros:

Cleanliness and spacious

Cons:

There were no tea bags or kettle...have to ask every day..

2026-01-27 • via Nuitee
S
Shirlene • couple • us
9
2026-01-26 • via Nuitee
J
Joy • couple • us
9
2026-01-23 • via Nuitee
A
Angela • couple • us
10
2026-01-22 • via Nuitee
F
Fabio • couple • ch
8
2026-01-21 • via Nuitee
D
Dana • solo_traveller • ae
10
2026-01-20 • via Nuitee
J
Jose • family_with_children • pr
9
Pros:

Location is great.

2026-01-20 • via Nuitee
S
Stefanie • extended_group • us
8
2026-01-19 • via Nuitee