Hyatt Regency Cincinnati

Clean and updated hotel. Loved the restaurant and staff were awesome. Valet parking was very quick too. Also love that they have a 24-hour coffee/snack market. I stayed at a hotel across the street the night before and hated it. I was in town for business and felt right at home at the Hyatt Regency. Would definitely go back again.

The restaurant staff need to be more knowledgeable and respectful.

Unfortunately, the experience with the restaurant staff and manager was very disappointing and raised serious concerns about transparency and ethics.
On Saturday, I ordered a breakfast to-go for my child. The menu price was $18, but I was charged approximately $24. Because I was in a hurry at the time, I did not question the charge immediately. Later that morning, I spoke with the manager regarding the additional ~$6 charge. I was told it was due to “tax” and a “service fee.”
I explained that, under Ohio state law, to-go food orders are not subject to sales tax. In addition, I was never informed—verbally or in writing—of any service fee. There was no mention of such a fee on the menu, no disclosure by the staff who took my order, and no opportunity provided to review or select a service fee percentage.
Furthermore, after signing the credit card receipt, I was not provided with a copy. I only received a receipt after specifically requesting one upon noticing the discrepancy.
The manager stated that she would follow up with the evening manager, remove the extra charge, and contact me by phone or text. I provided my phone number, but I never received a call or text, and no adjustment was made to the charge.
This experience raises concerns about billing practices and transparency, especially for guests who may be in a hurry and unable to review charges closely. I hope management will review this matter seriously and ensure proper training, clear disclosure of fees, and ethical practices going forward.

The stay overall went well. The room was ready and kept clean daily. The atmosphere was neat and clean and inviting. There were no noise level concerns at all. Did not have time for the amenities but the gym on site is a plus. Staff service was impeccable. Great attitude and helpful with any questions that I asked, Housekeeping and meal servers were outstanding. Breakfast was great. Lunch needs some work. Also, please supply beverages that include water, coffee, tea and pop.

Such an amazing Valentine’s stay at Hyatt Regency! Being Globalist really paid off — we were upgraded and surprised with cake, chocolate-covered strawberries, and champagne. The team made us feel so celebrated and special. This is why I stick with Hyatt. We’ll absolutely be back!

Had a great corner unit on the 15th floor with a fantastic view of the city and the sunrise. The unit was clean, comfortable, and—being on the corner of the building—very quiet. Valet parking was an option, and I did use it; it was very convenient. Breakfast was available at the restaurant, but I’m not sure if there was an option to include it with the room that I missed, as I had to pay for the buffet.

I usually enjoy staying at Hyatt hotels. This one has many positive qualities, but I was shocked at how uncomfortable the mattress was.

Everything was pristine. Staff was accommodating as I was able to leave and head home a night early.

The staff was great

Amazing customer service every second!

Very nice, clean, and the food was wonderful. The pool is smail and my room didn't have a tub, but other than that, very nice! Great staff!!!

Had a wonderful time again. This was the second time staying at the Hyatt and will definitely be back. Beds are so comfortable and the staff is very friendly. Beautiful hotel and walking distance to many places.

A service was excellent the extra nice things they did for my wife’s birthday during our visit was wonderful. I give the staff a 10 out of10.

Very nice clean Hotel! The staff was the best! They were very friendly and professional! The breakfast bar was a 10 out of 10! We will stay there again! Excellent service!

As always, excellent service and venue. My favorite stay in Cincinnati. Friendly staff and facility that is well kept and clean.

Room was clean and comfortable. Room was cleaned every day. The room features (wifi, TV, charging, coffee, water) were good. Staff was nice and knowledgeable. The Tavern had great food.

Only negatives was that the room heating, when kicked on was loud and can startle you. Other slight negative was that there was no vending on the floor. There is a 24/7 market but sometimes don't want to leave general room area.