Hyatt Regency Cincinnati

I reserved a room through Hyatt that was supposed to have two double beds and a pullout sofa when I got there very late at night (aftermidnight) Christy at the front desk, said that they do not even have that type of room at that hotel. In order to get a room with-two double beds and a pullout sofa we would have had to stay at Hyatt Place. I looked at her and said, but yet our reservation was for the Hyatt Regency. She said yes I told her well. I guess I will have to pay for a second room. She agreed, then promised her employee discount. The next morning, when I went to check out, she had not applied her employee discount. The woman at the desk called the manager. She came in and gave us the employee discount.. other than having to buy the second room with the employee discount. Everything was good. One other thing when we arrived, people were smoking in the lobby as they got off the elevator on our floor. I noticed it reeked of smoke as it did the room.

Thank you

This property did not seem up to Hyatt standards. It was a relative bargain on points, but we experienced some issues during our stay.

I’ll start with the pros:
--Check in was pleasant, front desk recognized my Globalist status, and provided a room upgrade to high floor and accommodated request for 2 queens vs the 1 king that was booked using points. That was much appreciated.
--Daily Globalist breakfast at Red Roost Tavern was very good. The food was well seasoned and well prepared, they accommodated special requests with no problem, and service was great.

Unfortunately, the cons outweighed the pros:
--Housekeeping took very long to deliver requested items, with multiple calls/reminders needed
--Room did not appear clean, cheese snack lodged in seat of chair
--Towels were in poor condition— thin, with threads unraveling from the edges. They looked like rags.
--Shower pressure (on 22nd floor) was terrible
--Thermostat was faulty and inconsistent. It was difficult to regulate temperature in the room
--No hair dryer in room, called and waited a long time for delivery. New hair dryer did not work. By the time I realized this, it was very late and I wanted to go to bed. Called front desk to report the issues. Was told a manager would reach out next morning. Manager never reached out. There were other issues, basically service was not up to par.

I am not sure whether this was a one-off experience or the norm for this property. This stay, while not glaringly bad, was disappointing on many levels.

Great location, room was comfortable and amenities were great. The people were great, except the bartender.

We traveled from a nearby city and found the location to be outstanding. We arrived and were greeted by the valet promptly. The staff at the front desk were all very knowledgeable and had us up to our clean room in minutes. The hotel was very clean. The gym had a lot of equipment and accommodated many of us workout freaks. The local is exceptional. We were able to walk to bars, restaurants, stadiums, venues, fountain square, streetcar, and Kentucky in minutes. There was a massive youth sporting event going on during our stay, however, the hotel managed the influx with professionalism. No loud noise in the hallways and the housekeeping remained intact. The breakfast and grab-n-go areas could use a couple of more experienced staff, but I have no major complaints. Nobody is perfect. Can't go wrong with the hotel. We highly recommend.

Nice room - great view!!

We had an event at the convention center, and it was across the street, so it was very convenient.

The hotel staff was great. Property was clean and good was great as well.

The hotel was very clean, and the staff were friendly. That being said, the hostess at breakfast on Sunday morning was a bit matter of fact. The cost was $37.00, including a mandatory 18% gratuity for one person. I always tip, but an automatic 18% feels too high.

I was given a thermos of coffee and a water, and they removed one plate. The food was okay, not great, so I won’t be doing the weekend buffet again.

Nice hotel with very friendly staff. Nice rooms, good food, and a nice atmosphere. Located close to the Great American Ball Park.

The Hyatt Cincinnati was a wonderful place to stay during our visit to Cincinnati. The location is excellent and the hotel itself was wonderful.

Had a great time at the Reds game celebrating 250 years of the greatest country on earth. Great stay at the Hyatt hotel. Praise JESUS.

It was a very affordable hotel and no complaints for quality for the price. There is a restaurant and market in the hotel lobby. I've had drinks before at the restaurant... very nice place. Very close to the square. Nice spot to get out and walk and explore. Not extremely close to the stadiums, but it is walkable.

No issues with the hotel room. Very nice, comfortable and clean. I travel a lot and I would definitely repeat. Actually I plan to stay downtown more for the weekend baseball games (season tickets). Great option for a Saturday Night/Sunday Game.

Closeness to facilities/events.

From the staff to the room everything was wonderful

Service was great. Houskeeping did a fantastic job servicing my room. Located walking distance to so many great attractions.