Hyatt Regency Kinabalu

Hotels
•
Hyatt Regency
8.2 (1601 reviews)
Jalan Datuk Salleh Sulong , Kota Kinabalu , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Central location
Spacious rooms
Cons:
Parking fees
Food value perception
Tired room interiors

Categories

Cleanliness
8.03
Several reviews noted the hotel is clean, but some mentioned issues with food cleanliness.
Service
9
Staff was frequently praised for being attentive and wonderful.
Location
9.04
Perfect central location near food and shopping options.
Room Quality
7.99
Rooms are spacious but some noted the interior looks tired.
Amenities
8.02
Functional amenities, but some rooms lack a fridge and kettle.
Value for Money
7.48
Some food options perceived as overpriced, affecting overall value.
Food and Beverage
7.53
Mixed feedback on food quality; some positive notes for specific restaurants.
Overall Experience
8.5
Guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:17

Property Description

Luxurious Accommodation: Experience spacious rooms with elegant decor and luxury amenities, some with exclusive club lounge access.

Dining Excellence: Indulge in a variety of culinary delights at 6 dining options including the Halal-certified Tanjung Ria Kitchen and award-winning Nagisa for Japanese cuisine.

Relaxation and Convenience: Enjoy the outdoor pool, fitness centre, and spa facilities for relaxation. Benefit from services like a tour desk, currency exchange, and laundry during your stay.

Book now to experience the luxury and convenience of Hyatt Regency Kinabalu in the heart of Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.2
Based on 1601 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 7.53
Overall Experience: 8.5
M
Mohammad Hanafi • couple • bn
9
very comfortable
Pros:

Breakfast is excellent

Cons:

lift is old need replacing

2026-11-05 • via Nuitee
K
Katy • couple • au
5
Disappointing
Pros:

Welcoming, was lovely atmosphere and good facilities

Cons:

We arrived after check in time to be told the guests before us had paid for late check out so our room type wasn’t available yet. I asked when it would be available, which was not answered, so I believe they had just double sold our room and were hoping we would accept a worse room without any sort of price reduction. I enquired about an upgrade, so I know there were better rooms available, but this was not offered as an alternative and we just had to accept a worse room. Sounds like a small deal but it was the last night of our holiday and we had decided to book a nicer hotel so it did dampen the mood. Shame hotels don’t seem to rectify their own mistakes anymore.

2026-11-05 • via Nuitee
A
Amir Redzuan • couple • my
9
2026-11-02 • via Nuitee
M
Mackral • family_with_children • kr
10
2026-11-02 • via Nuitee
S
Schraer • family_with_children • au
10
Great Stay
Pros:

We had a fantastic stay at the Hyatt Regency Kinabalu. The room was comfortable, spacious and well appointed, and the pool was excellent.

The standout was undoubtedly the buffet breakfast, one of the best we've ever experienced! An incredible variety of food, with so much choice and something for everyone.

The staff were consistently friendly and helpful, and the hotel's central location made it a great base for exploring Kota Kinabalu.

A thoroughly enjoyable stay and somewhere we'd happily return to. Highly recommended!

2026-11-01 • via Nuitee
R
Roslinah • couple • my
8
Nice
Pros:

The view

2026-11-01 • via Nuitee
S
Sebastian • family_with_children • fi
9
2026-10-28 • via Nuitee
J
Julia • family_with_children • nz
6
Nice but dated
Cons:

It was a bit run down. Felt like it hadn’t been touched in a couple of decades

2026-10-28 • via Nuitee
H
Hj Azizul • family_with_children • bn
10
na
Pros:

na

Cons:

na

2026-10-27 • via Nuitee
M
mohd fairoz • couple • my
9
Great place for staycation.
Pros:

Location, view, facilities and service

2026-10-27 • via Nuitee
K
Kifli • family_with_children • my
9
Stay with satisfaction.
Pros:

Good Location, friendly staff. They are well trained. Especially the Tg Ria staff.

2026-10-26 • via Nuitee
K
KAZUYA • family_with_children • jp
10
2026-10-26 • via Nuitee
T
Thomas • extended_group • my
9
excellent stay
Pros:

buffet breakfast was exceptional
great location
friendly and caring staff

Cons:

a little outdated in some areas but not a huge issue

2026-10-25 • via Nuitee
N
Nur Nadiah • couple • my
7
Cons:

Maybe 5 stars hotel like this should provide/cover the parking fees. Misleading information given as it is said to have parking but actually just a third-party parking spots

2026-10-25 • via Nuitee
F
FUAD • family_with_children • my
9
Pros:

Location and spacious room

Cons:

Breakfast spread to rotate

2026-10-23 • via Nuitee
Y
Yann • family_with_children • bn
7
Good location and facilities for our purpose.
Pros:

Staff went out of their way to attend to our requests.

2026-10-20 • via Nuitee
Y
YingChen • family_with_children • tw
9
2026-10-20 • via Nuitee
Y
YingChen • family_with_children • tw
9
2026-10-20 • via Nuitee
C
Casey • family_with_children • bn
10
2026-10-19 • via Nuitee
J
Jae Yeol • solo_traveller • kr
9
Pros:

씨뷰 객실은 필수인듯..어딜가나 위치도 좋고 마켓도 가깝고 좋았다

Cons:

조식의 다양성 부족.3일 숙박하니 질림

2026-10-15 • via Nuitee