Hyatt Regency Kinabalu

Hotels
Hyatt Regency
8.2 (1502 reviews)
Jalan Datuk Salleh Sulong , Kota Kinabalu , my

Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Central location
Spacious rooms
Cons:
Parking fees
Food value perception
Tired room interiors

Categories

Cleanliness
8.03
Several reviews noted the hotel is clean, but some mentioned issues with food cleanliness.
Service
9
Staff was frequently praised for being attentive and wonderful.
Location
9.04
Perfect central location near food and shopping options.
Room Quality
7.99
Rooms are spacious but some noted the interior looks tired.
Amenities
8.02
Functional amenities, but some rooms lack a fridge and kettle.
Value for Money
7.48
Some food options perceived as overpriced, affecting overall value.
Food and Beverage
7.53
Mixed feedback on food quality; some positive notes for specific restaurants.
Overall Experience
8.5
Guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:17

Property Description

Luxurious Accommodation: Experience spacious rooms with elegant decor and luxury amenities, some with exclusive club lounge access.

Dining Excellence: Indulge in a variety of culinary delights at 6 dining options including the Halal-certified Tanjung Ria Kitchen and award-winning Nagisa for Japanese cuisine.

Relaxation and Convenience: Enjoy the outdoor pool, fitness centre, and spa facilities for relaxation. Benefit from services like a tour desk, currency exchange, and laundry during your stay.

Book now to experience the luxury and convenience of Hyatt Regency Kinabalu in the heart of Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1502 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 7.53
Overall Experience: 8.5
S
SFazriniA NONE Selangor
10
Comfort, Convenience & Thoughtful Touches at Hyatt Regency Kinabalu
Pros:

Thank you for giving me the opportunity to share my experience with World of Hyatt at Hyatt Regency Kinabalu.

Overall, I had a pleasant stay and truly appreciated the comfort and hospitality provided. One detail I genuinely value is that the hotel still provides a water hose in the bathroom. This is something many international and 5-star hotels no longer offer, yet it makes a significant difference for Muslim travellers like myself, as it brings a sense of ease and comfort, just like being at home.

The hotel is also very well located, with easy access to seafood spots and nearby attractions such as Anjung Kinabalu, making it convenient for guests to explore and enjoy the local experience.

I hope the hotel will continue maintaining these thoughtful features, as they truly enhance the overall stay. Thank you again for the wonderful service.

2026-04-10 via Tripadvisor
S
Steven extended_group my
8
2026-04-10 via Nuitee
J
Jackie couple gb
10
2026-04-09 via Nuitee
T
TUNGNI couple tw
4
Cons:

Use a Vacuum cleaner Cleaning the lobby and atrium at midnight.
Call the frontdesk but still make a lot of noise

2026-04-08 via Nuitee
S
S8452CAheidiv Family
10
6 🌇 🌇 🌇 🌇 🌇 🌇. FABULOUS
Pros:

Lovely staff. Evenings go by the pool and watch the sun go down over the ocean with the bar serving you a beer. Facilities are clean and easily functional. Reception, restaurant and housekeeping staff are always smiling and willing to help. Everything near by. Boardwalk literally across the street.. Highly recommend visiting the hotel. Really enjoyed my stay.

2026-04-06 via Tripadvisor
J
JuinJackH Business Penang Island, Penang
10
Pleasant and cosy stay
Pros:

It is located in the heart of the city. Hotel is well maintained and experienced staffs are helpful. The room is clean and comfortable. Will recommend my friends and love ones to come here.

2026-04-06 via Tripadvisor
C
Chong solo_traveller nz
7
Good stay - could be better
Pros:

The ocean view in our room, the location of the hotel and the pool.

Cons:

Rooms are tired with a few maintenance issues. We also found toe nails on the carpet when we checked in :(
The drop-off entrance and parking area looks run-down.

2026-04-06 via Nuitee
V
Vivichen_lhin NONE Singapore
10
Great stay at Hyatt Regency Kota Kinabalu
Pros:

I recently had the pleasure of staying at Hyatt Kota Kinabalu, and it was a truly exceptional experience! The staff went above and beyond to make my stay comfortable and enjoyable. A huge shoutout to Emily, Nathasia, Rasidi, Izzat, and Denzel - your exceptional service and warm hospitality made my stay so special and memorable. My local friend who visited me was so impressed with the hotel. From seamless check-in to helpful recommendations, they made a huge difference. Would definitely recommend and return

2026-04-05 via Tripadvisor
J
Judith family_with_children gb
8
Good value and well
Pros:

Great location, staff, breakfast and pool. Lovely view of the sea and sunset.

2026-04-05 via Nuitee
C
Caroline couple re
7
Agréable
Pros:

La piscine / le petit déjeuner / la localisation

Cons:

La salle de bains

2026-04-02 via Nuitee
C
Charlotte Thorup family_with_children dk
10
Pros:

Godt hotel med lækkert poolområde. Morgenmad var god med et stort udvalg.

2026-04-01 via Nuitee
S
so yee couple hk
7
還可以
Pros:

早餐非常好, 豐富而美味, 泳池乾淨又可以看海.房間空間很大,舒服.

Cons:

前台的人員不能幫我們叫grab, 也沒有去神山的交通資料可以提供. 只可以叫計程車. 非常不專業.

2026-03-31 via Nuitee
H
HEIDI AND DAD family_with_children au
10
👌👌HYATT REGENCY KOTA KINABALU
Pros:

Location fantastic. View across the street the waterfront. Shopping centres, food etc within walking distance. Staff helpful and polite. Discounts on food and drink if you are staying there. Huge room. Highly recommend.

Cons:

Absolutely nothing

2026-03-31 via Nuitee
I
itishai NONE
10
A genuine welcome and perfect place to spend Hari Raya 2026 in Kota Kinabalu.
Pros:

A wonderful welcome from the team at Hyatt Regency and this made our Hari Raya celebration in Kota Kinabalu even more memorable and special. For us the greetings at the front desk is the beginning to a great/not great start. The staff genuine enthusiasm is key to make you feel welcome or otherwise. Arrival at Hyatt Regency was definitely a warm genuine welcome and our immediate thoughts - we will be back to Hyatt Regency for our next visit to treat ourselves and to be happy for the service we pay and receive. Thank you Hyatt for your hospitality and care. If you happen to be there during hari raya, don't missed out for their Hari Raya Buffet Dinner, delicious culinary experience for sure. We are definitely happy with our stay and the food and service we received.

2026-03-30 via Tripadvisor
N
Norissman Hasshekeen couple bn
10
Short sweet weekend getaway
Pros:

Location: walking distance to many places. Went to the weekend Gaya Night Street Market and Sunday market. Just 2 blocks from the hotel.
Suria Sabah shopping mall also a couple blocks from the hotel. The Todak food market also 20ish mins walk.

Room space is big! Our standard room was also upgraded to City View room :)

Staff: very warm and welcoming. Informative and very helpful.

Cons:

Nada

2026-03-30 via Nuitee
S
Stefan family_with_children dk
8
2026-03-30 via Nuitee
7
742harinders Family Bandar Seri Begawan, Brunei-Muara District
8
Friendly and best dinner buffet
Pros:

We came back to stay here after 10 years, and it was just as memorable. We were in KK for four nights and chose to spend our final night here.

One thing that stayed with us all these years was the buffet—and it certainly lived up to expectations. It’s easily one of the best hotel buffets. I’m not usually a buffet person, but we ended up enjoying both the dinner and breakfast, and the variety and quality were excellent.

The rooms may not be as modern as Hyatt Centric, but the service we received more than made up for it, it was truly warm and attentive throughout our stay.

The pool, bar, and spa facilities ticked all the boxes, making it a relaxing experience. As members, we also received some discounts, which was a lovely added bonus. There’s also a great café next door that’s worth visiting.

Overall, a wonderful stay and one that brought back great memories.

2026-03-28 via Tripadvisor
S
Shahzali091289 NONE Kuala Lumpur, Wilayah Persekutuan
10
Thank you Hyatt Regency Kinabalu
Pros:

Great service by staff, thanked to Zaim Zakaria and Kar Yee For The arrangement. Will definately return back to Hyatt Regency Kinabalu

2026-03-27 via Tripadvisor
T
Tham family_with_children gb
7
Is ok
Pros:

I like the room and location

Cons:

The cleanliness and too noisy

2026-03-27 via Nuitee
N
Nigel family_with_children gb
9
Pros:

the sea view, the friendly staff, the central location, the pool.

Cons:

A little more vegan choices for meals.

2026-03-26 via Nuitee