Hyatt Regency Kinabalu

Hotels
Hyatt Regency
8.2 (1590 reviews)
Jalan Datuk Salleh Sulong , Kota Kinabalu , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Central location
Spacious rooms
Cons:
Parking fees
Food value perception
Tired room interiors

Categories

Cleanliness
8.03
Several reviews noted the hotel is clean, but some mentioned issues with food cleanliness.
Service
9
Staff was frequently praised for being attentive and wonderful.
Location
9.04
Perfect central location near food and shopping options.
Room Quality
7.99
Rooms are spacious but some noted the interior looks tired.
Amenities
8.02
Functional amenities, but some rooms lack a fridge and kettle.
Value for Money
7.48
Some food options perceived as overpriced, affecting overall value.
Food and Beverage
7.53
Mixed feedback on food quality; some positive notes for specific restaurants.
Overall Experience
8.5
Guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:17

Property Description

Luxurious Accommodation: Experience spacious rooms with elegant decor and luxury amenities, some with exclusive club lounge access.

Dining Excellence: Indulge in a variety of culinary delights at 6 dining options including the Halal-certified Tanjung Ria Kitchen and award-winning Nagisa for Japanese cuisine.

Relaxation and Convenience: Enjoy the outdoor pool, fitness centre, and spa facilities for relaxation. Benefit from services like a tour desk, currency exchange, and laundry during your stay.

Book now to experience the luxury and convenience of Hyatt Regency Kinabalu in the heart of Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1590 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 7.53
Overall Experience: 8.5
A
Alisha Jana couple ch
10
2026-07-12 via Nuitee
K
Keith couple tw
9
Very good
Pros:

The staff, room , pool and food

Cons:

Too many kids

2026-07-10 via Nuitee
G
Grant couple gb
6
Very dated hotel, needs some serious money spent on it. First time I’ve stayed at a Hyatt, assuming this isn’t the norm
Pros:

Location was great, room was quiet and had a good nights sleep

Cons:

From reception, to the lifts to the corridors to the room, it looks like a hotel for the 1990’s - really dated

We originally booked the Sheraton and switched at the last minute cos better location (so we thought!) and slightly cheaper - wish we hadnt

2026-07-08 via Nuitee
A
andrewk1558 solo_traveller au
10
2026-07-08 via Nuitee
A
Adil family_with_children pk
9
2026-07-05 via Nuitee
P
Paula couple au
10
Great location, big clean and friendly. Great value for money
Pros:

Location, friendly, big

Cons:

Getting a little old

2026-07-04 via Nuitee
W
Won jee solo_traveller gb
7
2026-07-03 via Nuitee
M
Musaddad family_with_children bn
9
excellent
Pros:

The breakfast was really good

2026-07-02 via Nuitee
M
Mohd Sahrul Hafiz couple my
10
2026-06-28 via Nuitee
M
Mohd Sahrul Hafiz solo_traveller my
10
2026-06-28 via Nuitee
G
Glynes couple my
9
👍🏻
Pros:

The location.

Cons:

The room only has an old building view. Luckily booked only for 1 night.

2026-06-28 via Nuitee
E
Ellia family_with_children my
10
2026-06-26 via Nuitee
D
Dato Roslan solo_traveller my
10
Enjoyed staying in Hyatt Regency Kota Kinabalu
Pros:

Good location with average price, convenient car park in front of the hotel, good WiFi connection, comfy bed, comfortable and clean room, good amenities, good breakfast, fast check-in and check-out and friendly and polite staffs.

Cons:

Nothing.

2026-06-26 via Nuitee
Y
Yohanes family_with_children id
9
2026-06-24 via Nuitee
C
Connie couple nl
9
Superfijn en comfortabel verblijf
Pros:

De fijne ruime kamer met zeezicht

Cons:

Niets

2026-06-24 via Nuitee
Y
yan solo_traveller jp
4
不会再入住
Pros:

位置不错,房间面积大

Cons:

设施陈旧,服务一般,不会再住

2026-06-24 via Nuitee
H
Hua Hui Ting solo_traveller my
10
2026-06-20 via Nuitee
K
Kinah couple bn
9
Thank you for making our first time stay at this hotel memorable and great. Would love to stay here again next time.
Pros:

Friendly and helpful staff, delicious breakfast, warm and welcoming ambience, great hospitality, complete room facilities, central location - just next door to Wisma Merdeka, walking distance to Suria Sabah, Gaya Street Market and many good restaurants!

Cons:

I couldn’t think of any!

2026-06-18 via Nuitee
C
cecile couple fr
7
Séjour agréable
Pros:

La gentillesse du personnel et sa serviabilité
Le confort des lits
L emplacement près de la jetée et des marchés

Cons:

La vue de la piscine : donne sur une route
L odeur très désagréable dans les couloirs
La salle de bain qui ferme ( mal) avec des lourdes portes en bois pas pratique et pas terrible pour l intimité

2026-06-16 via Nuitee
L
Lim couple my
7
2026-06-16 via Nuitee