Hyatt Regency Phoenix Downtown

Hotels
•
Hyatt Regency
8.6 (1381 reviews)
122 North 2nd Street , Phoenix , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious hotel
Great location
Accommodating staff
Cons:
Poor cleanliness
High prices for amenities
Limited food options

Categories

Cleanliness
8.35
Several reviews indicate a lack of cleanliness, with mentions of dirty sheets and dust in the room.
Service
9.85
Most guests noted the helpfulness of staff, particularly in relation to service dog accommodations.
Location
9.85
Positive sentiments about the hotel's location and walkability.
Room Quality
7.85
Mixed reviews on room comfort and quality, with mentions of underwhelming experiences.
Amenities
7.85
Guest reviews highlighted a lack of breakfast options and high prices for drinks, affecting overall satisfaction.
Value for Money
7.85
Feedback suggests guests feel the hotel is overpriced given the quality and amenities provided.
Food and Beverage
7.35
Negative comments regarding the quality and value of food offerings.
Overall Experience
9.85
Despite various criticisms, many reviews summarized a largely positive or satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:49

Property Description

Luxurious Accommodations
This Central Phoenix hotel, just 4 miles from Sky Harbor International Airport, offers elegantly designed rooms with modern amenities like flat-screen TVs, iPod docking stations, and stunning views of downtown or the mountains.

Dining Options
Indulge in a culinary journey at our revolving Compass Arizona Grill, or savor a delicious meal at Networks for breakfast, lunch, or dinner. For a quick bite, visit The Market for a variety of snacks, sandwiches, and coffee to fuel your day.

Convenient Facilities
Enjoy access to our pool, hot tub, valet parking, business center, and fitness center. Need a car? Car hire services and an ATM are available on-site for your convenience.

Book now for a unforgettable stay at Phoenix Hyatt Regency and explore nearby attractions like Chase and US Airways Arena, University of Phoenix Stadium, and Arizona State University.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please see the front desk for alternate accommodations for both the pool and fitness center during renovations.

Please Note:: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 33 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1381 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 9.85
J
Joseph • family_with_children • cd
8
2026-03-07 • via Nuitee
T
Trenea • solo_traveller • us
10
Pros:

They accommodated my early check in. I did have to pay $35 for an upgrade, but the room and view were worth it! The staff was friendly and helpful. I would definitely stay here again!

2026-02-28 • via Nuitee
K
Knott • solo_traveller • au
9
2026-02-26 • via Nuitee
C
Christopher • couple • us
10
We love staying at Hyatt Regency Downtown when wanting to have some extra fun at a Suns or Dbacks game. Staff is always
Pros:

Always very clean and friendly staff

2026-02-26 • via Nuitee
D
Diane • couple • us
10
Really nice
Pros:

Location, variety of amenities

Cons:

Parking

2026-02-22 • via Nuitee
M
Martin • solo_traveller • us
10
2026-02-10 • via Nuitee
F
Foote • couple • us
10
2026-01-31 • via Nuitee
S
Santana • couple • us
10
2026-01-27 • via Nuitee
M
Mingli • couple • tw
8
2026-01-21 • via Nuitee
M
Mingli • solo_traveller • tw
7
2026-01-21 • via Nuitee
M
Meena • solo_traveller • qa
8
2026-01-20 • via Nuitee
J
JANE • couple • us
5
Pros:

Good

Cons:

Selling drinking water if you're not an elite member - social discrimination

2026-01-20 • via Nuitee
S
Sheryl • family_with_children • us
7
2026-01-20 • via Nuitee
B
Brandon • couple • us
5
Was nice place enjoyed it good location from game besides little. Tweaks
Pros:

Place was nice was different

Cons:

That toilet had dirty water befor we even used it It was kinda expensive for one night. Stay breakfast wasn’t included with the price I pad When we ordered room service we had to walk down uncomfortable into restaurant in pjs to get our food because couldn’t deliver to room

2026-01-19 • via Nuitee
G
George • family_with_children • us
10
Our stay was short, but memorable! Wonderful Staff
Pros:

The staff was great! My family and I had a wonderful stay.

2026-01-19 • via Nuitee
W
Warren • couple • us
9
I enjoyed my stay there, and would stay again
Pros:

Super location near the convention center, where I had an event. Front desk let me have an early check-in and later check-out.

Cons:

The AC was not strong enough; 109 degree weather

2026-01-19 • via Nuitee
M
Michael R • solo_traveller • us
10
Peaceful and quiet
Pros:

Clean and safe. I was not bothered

Cons:

No microwave in my room

2026-01-19 • via Nuitee
J
Juana Lorena • family_with_children • us
10
2026-01-19 • via Nuitee
J
Jeremy • family_with_children • us
8
Nice , elegant, chill,
Pros:

It was close to the sports facilities.

Cons:

I didn't like the parking fees, for the most part, thought it be validated but still paid a large fee.

2026-01-15 • via Nuitee
D
Duong Minh Tu • solo_traveller • vn
1
2026-01-14 • via Nuitee