Hyatt Regency Phoenix Downtown

Hotels
•
Hyatt Regency
8.6 (1440 reviews)
122 North 2nd Street , Phoenix , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and spacious hotel
Great location
Accommodating staff
Cons:
Poor cleanliness
High prices for amenities
Limited food options

Categories

Cleanliness
8.35
Several reviews indicate a lack of cleanliness, with mentions of dirty sheets and dust in the room.
Service
9.85
Most guests noted the helpfulness of staff, particularly in relation to service dog accommodations.
Location
9.85
Positive sentiments about the hotel's location and walkability.
Room Quality
7.85
Mixed reviews on room comfort and quality, with mentions of underwhelming experiences.
Amenities
7.85
Guest reviews highlighted a lack of breakfast options and high prices for drinks, affecting overall satisfaction.
Value for Money
7.85
Feedback suggests guests feel the hotel is overpriced given the quality and amenities provided.
Food and Beverage
7.35
Negative comments regarding the quality and value of food offerings.
Overall Experience
9.85
Despite various criticisms, many reviews summarized a largely positive or satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:49

Property Description

Luxurious Accommodations
This Central Phoenix hotel, just 4 miles from Sky Harbor International Airport, offers elegantly designed rooms with modern amenities like flat-screen TVs, iPod docking stations, and stunning views of downtown or the mountains.

Dining Options
Indulge in a culinary journey at our revolving Compass Arizona Grill, or savor a delicious meal at Networks for breakfast, lunch, or dinner. For a quick bite, visit The Market for a variety of snacks, sandwiches, and coffee to fuel your day.

Convenient Facilities
Enjoy access to our pool, hot tub, valet parking, business center, and fitness center. Need a car? Car hire services and an ATM are available on-site for your convenience.

Book now for a unforgettable stay at Phoenix Hyatt Regency and explore nearby attractions like Chase and US Airways Arena, University of Phoenix Stadium, and Arizona State University.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please see the front desk for alternate accommodations for both the pool and fitness center during renovations.

Please Note:: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 33 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1440 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 9.85
F
Francely • couple • us
10
2026-06-05 • via Nuitee
C
C8229HQcarolc • Business
6
A mish-mash of good and unacceptable
Pros:

When we arrived we saw corners of carpet were pulled up from floor and
were tripping hazards. Repairs took over an hour and ran after 9 pm. The room had a day bed (they called it a bunk bed)instead of sofa sleeper, and that was small for the adult sleeping in it. The shower had a step into it and nothing to hold on to. The storage was limited. The room and hallways were very quiet/. Elevator ran efficiently, Curiously the housekeeping made up one bed or the other but not both in the same day. A plugged toilet was quickly repaired.

2026-06-02 • via Tripadvisor
M
Mc Donald • solo_traveller • ie
6
over priced accommodation with limited food options but good location and lovely staff,.
Pros:

The staff were exceptional especially the bar staff. food was over priced and sub standard. Breakfast wasnt really known about.

Cons:

The rooms were very outdated and in need of serious updating. Paying the additional price for a terrace was a big mistake as it looked onto the roof of a building across the road.

2026-06-01 • via Nuitee
M
Mindy • couple • us
8
Pros:

Quiet, clean, large room with very comfortable bed.

Cons:

Shower tub faucet dripped and towels were threadbare.

2026-05-31 • via Nuitee
J
Jamie • couple • us
7
Nice place to stay.
Pros:

Walking distance to Chase Field.

Cons:

Rooms are thinned walls. Could hear conversations from room next door.

2026-05-31 • via Nuitee
S
swolf2400 • Business • Chicago, Illinois
8
Great location. Accomodating staff.
Pros:

Location is wonderful if you're attending a conference at the convention center. Staff is delightful and very helpful. Room feels tired. Hotel didn't quite live up to what I expect from a Hyatt Regency based on previous experiences.

2026-05-30 • via Tripadvisor
D
Dan • family_with_children • us
9
2026-05-29 • via Nuitee
E
Edna • couple • us
7
Convenient location, but the room had many drawbacks,
Pros:

We loved the location because we were attending a conference right across the street at the convention center.

Cons:

The beds were ridiculously high! We could have used a step stool to get into bed. As it was, we basically had to climb in and out and that was annoying. Especially annoying in the night when you had to use the restroom. And we were not the shortest people at this conference. Not sure if all the rooms have this issue. Also, there was not a single safety bar in the bathtub. Seems very irresponsible. Also, ergonomically speaking, the toilet paper was way behind the toilet and hard to reach. Great room for tall, young people! Not for short senior citizens!

2026-05-29 • via Nuitee
N
Nathalie • solo_traveller • fr
7
Pros:

bouteilles d'eau offertes
frigo
prises
dimensions de la chambre
restaurant du rez de chaussée
BB market

Cons:

baignoire trop basse
rideaux fermant mal
films payants
trop peu de rangements pour les vêtements
porte de la salle de bain qui se ferme seule

2026-05-29 • via Nuitee
A
andrewsI9693PN • Business • San Antonio, Texas
4
Needs repairs and refresh ASAP!
Pros:

Outdated rooms with clogged sink and bathtub. Broken elevators resulting in us needing to go up the service elevator. Do not recommend for the price.

2026-05-28 • via Tripadvisor
N
NicoleR323 • NONE • Andover, Kansas
8
Rethink the pool area.
Pros:

The hotel was clean and nice. The layout made some rooms feel far from the elevator. Note the pool is small and only receives direct sun light from about 11:15 to 3:15. The pool furniture is metal and you will burn yourself if your not careful.

2026-05-28 • via Tripadvisor
Y
yvonnedE846DF • Family
10
The breakfast experience
Pros:

I ATE AT THE BUFFET , ITS BEEN A couple of times now. Christina is always alone and holds it down, that girl deserves a raise or even help she's a great employee to your team!

2026-05-28 • via Tripadvisor
R
Roberto José • family_with_children • mx
9
Excelente estancia en el Hyatt Regency Phoenix Downtown
2026-05-27 • via Nuitee
B
Brandy • solo_traveller • us
10
2026-05-25 • via Nuitee
F
fc • solo_traveller • lu
9
Pros:

I was thoroughly satisfied.

Cons:

- - -

2026-05-22 • via Nuitee
C
clairefJ9634BQ • Couples
8
A vibrant hotel in downtown Phoenix
Pros:

The hotel features a great indoor/outdoor bar and restaurant on the first floor with very good, reasonably priced food. It’s also home to the revolving rooftop restaurant, Compass. While the views are beautiful, I found it to be overpriced and more about the atmosphere than the food itself.

Our room was beautiful, very clean, and had a wonderful view. I was especially impressed that housekeeping serviced our room daily without us even requesting it — a rare and exceptional touch these days, even as a Hyatt member.

One note for early risers and swimmers: the pool is very nice, but it’s in the shade until at least 12:30 PM (overshadowed by high rises). If you like morning sun or prefer to swim early in the day, you’ll likely be waiting until the afternoon for direct sunlight.

Overall, the service, cleanliness, and location were outstanding. I would absolutely stay here again — and that’s the best compliment I can give a hotel.

2026-05-19 • via Tripadvisor
D
dianasI7850VI • Business
10
good experience
Pros:

The hotel was quite beautiful, the people there was expectably kind. The room was always clean, I wish i had more time to explore more of the hotel.

2026-05-19 • via Tripadvisor
N
Nikhara • solo_traveller • us
1
2026-05-19 • via Nuitee
J
jennifersU2255WX • Business
10
ISEF 2026 stay
Pros:

I stayed here with students while attending the International Science & Engineering Fair (ISEF). They provided spacious rooms, friendly and attentive staff, and great food options in the hotel, which was right across the street from the Phoenix Convention Center. There were also good restaurants within walking distance and it's also very close to Chase Field where we had a event one night to that was easy to walk to.

2026-05-16 • via Tripadvisor
J
jameslG9327HI • Business
6
Disappointed
Pros:

I was very very disappointed with the hotel.
Limited on dining though they say 3 dining areas.
No real dining for breakfast. And no real dining at night except one called the Compass which has limited hours and a nasty complicated way to make a reservation.
As a guest I would expect one could just contact the front desk and simply make a reservation under one’s room.

2026-05-12 • via Tripadvisor