Hyatt Regency Phoenix Downtown

Hotels
•
Hyatt Regency
8.6 (1381 reviews)
122 North 2nd Street , Phoenix , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious hotel
Great location
Accommodating staff
Cons:
Poor cleanliness
High prices for amenities
Limited food options

Categories

Cleanliness
8.35
Several reviews indicate a lack of cleanliness, with mentions of dirty sheets and dust in the room.
Service
9.85
Most guests noted the helpfulness of staff, particularly in relation to service dog accommodations.
Location
9.85
Positive sentiments about the hotel's location and walkability.
Room Quality
7.85
Mixed reviews on room comfort and quality, with mentions of underwhelming experiences.
Amenities
7.85
Guest reviews highlighted a lack of breakfast options and high prices for drinks, affecting overall satisfaction.
Value for Money
7.85
Feedback suggests guests feel the hotel is overpriced given the quality and amenities provided.
Food and Beverage
7.35
Negative comments regarding the quality and value of food offerings.
Overall Experience
9.85
Despite various criticisms, many reviews summarized a largely positive or satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:49

Property Description

Luxurious Accommodations
This Central Phoenix hotel, just 4 miles from Sky Harbor International Airport, offers elegantly designed rooms with modern amenities like flat-screen TVs, iPod docking stations, and stunning views of downtown or the mountains.

Dining Options
Indulge in a culinary journey at our revolving Compass Arizona Grill, or savor a delicious meal at Networks for breakfast, lunch, or dinner. For a quick bite, visit The Market for a variety of snacks, sandwiches, and coffee to fuel your day.

Convenient Facilities
Enjoy access to our pool, hot tub, valet parking, business center, and fitness center. Need a car? Car hire services and an ATM are available on-site for your convenience.

Book now for a unforgettable stay at Phoenix Hyatt Regency and explore nearby attractions like Chase and US Airways Arena, University of Phoenix Stadium, and Arizona State University.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please see the front desk for alternate accommodations for both the pool and fitness center during renovations.

Please Note:: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 33 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1381 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 9.85
M
Mayara • couple • us
10
2026-04-18 • via Nuitee
C
Christine • couple • us
6
Pros:

It was conveniently located to our event

Cons:

Price was far to high in both the nightly cost and food

2026-04-11 • via Nuitee
A
Arthur • family_with_children • us
10
Pros:

I like everything about it. It was very clean and the staff was outstanding. I will return again.

Cons:

That i couldn't stay longer

2026-04-10 • via Nuitee
P
Pierdaiwusi • couple • cn
10
2026-04-08 • via Nuitee
S
Sarah • couple • us
10
Pros:

The balcony and size of the room

2026-04-04 • via Nuitee
H
Hargiss. • family_with_children • us
7
Very nice hotel
Pros:

Hotel and rooms were nice and comfortable.

Cons:

That the area inside the lobby to get drinks and food didnt take card, only took cash. That the free drinks were only for a bar that was only open certain hours.

2026-04-03 • via Nuitee
I
Isaiah • couple • us
10
2026-04-02 • via Nuitee
F
Frank • couple • us
7
2026-04-01 • via Nuitee
R
Richard • solo_traveller • us
10
2026-03-29 • via Nuitee
M
MICHELLE • family_with_children • us
10
2026-03-29 • via Nuitee
J
JEREMY • solo_traveller • us
9
2026-03-26 • via Nuitee
B
Bautista Abascal • extended_group • ca
4
2026-03-20 • via Nuitee
L
linda • family_with_children • mx
6
Cons:

Entrar y salir en elevadores mucho tiempo de espera
Atención ni la comodidad en el desayunador muy poco cómodo donde sentarse, no hay estacionamiento solo lejos y o valet..

2026-03-19 • via Nuitee
M
mastio • solo_traveller • us
8
Excellent location, great room & excellent service
Pros:

Great location

Cons:

Super minor items: weak shower head and some UBS ports didn’t work.

2026-03-17 • via Nuitee
K
Kristian • couple • us
8
2026-03-17 • via Nuitee
Z
Zach • couple • us
8
2026-03-16 • via Nuitee
J
Jonathan • extended_group • us
10
2026-03-16 • via Nuitee
C
Camille • solo_traveller • fr
7
2026-03-14 • via Nuitee
C
Chris • family_with_children • us
10
The staff was very helpful and kind. The rooms were very comfortable.
Pros:

Location

Cons:

Noting

2026-03-10 • via Nuitee
J
Joseph • family_with_children • cd
8
2026-03-07 • via Nuitee