Hyatt Regency Lexington

The staff were excellent. Hotel was dated and could use some updates. Great location for walking to local attractions.

Small gym but had the necessary equipment. Staff was extremely friendly and helpful. Inconsistent breakfast options. No available hotel food between 10a and 5p so doordash or walk around downtown.

As a follow up to my last review title Underwhelmed, Mike Curd - with a Hyatt.com email address - reached out to me to discuss my review. I emailed Mike over a week ago and there has been zero follow up. It seems this may be an automated response to bad reviews to imply that they care about your bad experiences when in actuality it is just done to make it appear as if they care. Even more disappointed now than I was at the time of my stay.

Bed was good

Nothing great about the hotel. Felt pretty overused. Room was very dirty with marks all over the floor and walls. Just not a great Hyatt Regency.

We loved the location

There are hotel stays you forget, and there are hotel stays that stick with you because of one person who genuinely cared. That’s when you go out of your way to actually write a review. For this stay, that person was Justin at the front desk.

The room was clean and comfortable. Self-parking is available across the street for $12, and valet is $30 per night. But the real reason this stay stood out was the service.

From the moment I arrived, Justin was everything you hope to find at a front desk and rarely do. He was warm without being over the top, professional without being cold, and helpful in a way that felt completely natural. He was upbeat, easy to talk to, and made every interaction feel smooth.

What made him exceptional was not just his personality, but the confidence and consistency behind it. He answered questions clearly, handled details with care, picked up on things before you had to ask, and stayed composed whether the lobby was quiet or busy.
That combination of genuine warmth, confidence, and steady professionalism is what separates good hospitality from great hospitality. Justin did not just meet the standard.

He raised it.

I sincerely hope his leadership team and corporate office recognize what they have in him. He is a true asset to this hotel, and someone with his instincts and character will go far in this industry. Guests notice people like Justin, and they come back because of them.

Hotel is extremely run down and old. In severe need of updating. It clearly hasn’t been taken care of in years. We were on 14th floor and the window in our room is about to fall out onto the street. Extremely noisy hotel!! Terrible rest! Everything is EXTREMELY old. Towels are very thin and worn, stains were on duvets in our room, bathroom is in horrible shape. Recommend avoid this hotel

The proximity to Rupp Arena can’t be beat!

Very friendly hospitality. Reservation desk can be very slow, but staff is helpful and friendly. We were very enthusiastically greeted by a tall fellow with cool glasses at the reservation desk. We can't remember his name, but he helped us several times during our week's stay. We dined a few times at the Blue Fire restaurant. Food was okay and expensive as is most hotel dining. One lady in particular stood out to us. Her name was Leonia. At one time the restaurant was extremely full and Leonia greeted everyone with a huge smile and was very courteous even though she must have been frantic with all the people (some of them quite rude). She never let the stress affect her at all which made our dining experience pleasurable.

Great place to stay when visiting the Rupp Arena. All the staff were amazing and our room was very clean and beds were awesome.