Hyatt Regency Schaumburg Chicago

Hotels
Hyatt Regency
8.2 (762 reviews)
1800 East Golf Road , Schaumburg , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Delayed check-in

Categories

Cleanliness
6.69
Several mentions of cleanliness issues and a dirty coffee maker noted.
Service
9.16
Staff were mentioned multiple times as friendly and attentive.
Location
9.2
Convenient location near shopping areas and restaurants.
Room Quality
7.65
Some rooms were reported as comfortable, but there were also issues with cleanliness.
Amenities
8.18
Standard amenities offered, breakfast and dining received positive comments.
Value for Money
8.14
Value perceived as good with discounts available.
Food and Beverage
8.19
Food quality was generally good, though specific items were missed.
Overall Experience
8.36
A mix of positive and negative experiences led to a generally favorable rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:12

Property Description

Modern Hotel with Convenient Location
This modern Schaumburg hotel at the intersection of Interstates 90 and 290 offers easy access to the Woodfield Shopping Center. Each room boasts a 42-inch flat-screen TV and an iPod docking station, along with complimentary bathroom amenities.

Convenient Amenities for Guests
Guests can take advantage of the fitness center, business center, and a complimentary transfer service to the Woodfield Mall and nearby destinations within 3 miles. Enjoy tea and coffee-making facilities in-room for added comfort.

Dining Options and Nearby Attractions
Indulge in French-inspired cuisine at Fresh1800 for breakfast, lunch, and dinner, or unwind at the sleek lounge and bar with daily Starbucks coffee. Explore Arlington Park Racetrack just a short drive away or reach O’Hare International Airport in 13 miles.

Book your stay at Hyatt Regency Schaumburg Chicago for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.2
Based on 762 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
N
Nordean solo_traveller us
4
Cons:

Very dirty

2026-07-25 via Nuitee
T
Teresa couple us
10
2026-07-24 via Nuitee
A
Antoinette solo_traveller us
7
Waiting to check in
Pros:

The hotel was clean and smelled really good. The room was clean as well

Cons:

The only thing I did NOT like is that I had to wait 2 hours after check in time to check in. I didn't get anything but a thank you for waiting. They was suppose to text me when my room was finally ready but did not. After 2 hours I had to go ask what was going on then I learned my room was ready.

2026-07-23 via Nuitee
V
Vue solo_traveller us
1
Check in was horrendous. Constant mistakes afterwards. Rooms were not 4 star quality. Expected more.
Pros:

Location

Cons:

Horrible customer service for being a 4 star hotel

2026-07-23 via Nuitee
P
paulhN656ZC Business Saint Paul, Minnesota
2
I would stay somewhere else
Pros:

Room was small with full size beds, no closet and limited access to electrical outlets. No desk inthe room and the bathroom is small and cramped,

2026-07-22 via Tripadvisor
J
Jason solo_traveller us
8
2026-07-21 via Nuitee
A
Amy family_with_children us
3
2026-07-21 via Nuitee
W
Winslow couple us
1
Cons:

Could not book into room. Did not provide accurate update on when room would be available. Staff was giving me the run around. Cancelled the reservation but staff did not want to

2026-07-20 via Nuitee
L
Lawson couple us
3
Won’t be back
Pros:

Location

Cons:

The rooms were subpar. Not worth the price. Smells old and moldy. Bed, sheets and pillows were not comfortable

2026-07-20 via Nuitee
D
Darcy solo_traveller us
10
2026-07-20 via Nuitee
M
Mayra extended_group us
5
2026-07-20 via Nuitee
R
Rodrigo couple us
7
Boa não fosse pelo atraso no check in
Pros:

Boas instalações

Cons:

O check in já é tarde 4pm, até aí tudo bem, porque somos informados na reserva, porém após uma viagem de 9 horas, chegamos no hotel por volta de 5:30 pm e não havia quarto disponível por falta de limpeza, e não foi só conosco , eram várias pessoas esperando, tivemos que ir para o compromisso sem ter tido acesso ao quarto, precisamos de usar o vestiário da piscina e só depois quando retornamos o quarto aí já estava liberado, mas aí já eram 10pm!

2026-07-19 via Nuitee
A
A2709AGbrians NONE
4
Room was "fine", but for this price I had expected a better experience.
Pros:

Hotel is making renovations, yet they had us stay in a wing that had ceiling panels missing, trash in hallways and peeling wallpaper. They should have temporarily closed this wing durning renovations.

2026-07-14 via Tripadvisor
T
Tyler solo_traveller us
5
2026-07-14 via Nuitee
S
Sherry solo_traveller us
9
2026-07-07 via Nuitee
3
348antim NONE
2
Not the Hyatt Regency Experience I Expected
Pros:

I stayed here for five nights and was pretty disappointed with the overall experience. The room was not serviced properly during my stay. The sheets were never changed, despite there being a brown “coffee” stain on them from the day we checked in. It was obvious that housekeeping simply tucked the sheets back in instead of replacing them.

There were also several maintenance issues. The guest laundry washing machine was out of service throughout my stay, which was frustrating for a longer trip.

The biggest issue, however, was the repeated overnight disturbances. Around 1:00 a.m. on Friday night, the fire alarm went off and continued for about 30 minutes. Then, the following night at almost the exact same time, multiple fire trucks arrived outside the hotel, waking everyone up again. Two consecutive nights of major disruptions made it difficult to get any rest.

If you prefer staying with Hyatt, I would honestly recommend choosing the Hyatt Place nearby instead. This stay fell well below my expectations for a Hyatt Regency experience.

Pineapple.

2026-07-06 via Tripadvisor
M
Margot couple nl
8
Pros:

Tegenover de mall, eetgelegenheden in de buurt

Cons:

Zwembad dicht

2026-07-06 via Nuitee
P
Prashanth family_with_children us
9
Pros:

Breakfast was not provided but premises was clean and hotel was family friendly in a nice location accessible to all major shopping centres like Costco etc..pineapple

Cons:

There is no in room microwave and also toiletries were not refilled appropriately.

2026-07-06 via Nuitee
J
Jerrod family_with_children us
4
Cons:

Pool was closed and breakfast was not included.

2026-07-06 via Nuitee
A
albertwW2225WG NONE
4
Outdated and does not meet the standard of other Hyatts that I have visited
Pros:

Outdated and I believe they are aware. I frequently stay at Hyatts but I recommend some updates to the rooms and for this particular Hyatt survey their customers and address their issues.

My experience was pool was unavailable and no reason was given, no free breakfast was offered, customer service did not fulfill our request for extra towels until after multiple requests.

2026-07-05 via Tripadvisor